Empire Telecom

What Empire Telecom does

Empire Telecom (legal entity: Empire Telecommunications LLC) is a privately held, tier-three telecom channel partner headquartered in Lakewood, New Jersey, with 51-100 employees and over 20 years of operating history. The company functions as an unbiased telecom aggregator, maintaining relationships across the full enterprise telecom stack—UCaaS (RingCentral, Net2Phone, Nextiva, Mitel, Windstream, Dialpad, 8x8), CCaaS (Five9, Genesys), on-premise PBX (Panasonic, NEC, Toshiba, Grandstream, Cisco), SIP trunking, business internet (Fiber, Cable, DSL, T1 across major ISPs), DIRECTV for Business TV via subsidiary EmpireTV LLC, AT&T-based business mobile via subsidiary E Link, eFax, and live answering services. Empire monetizes primarily through agency/resale commissions on multi-year carrier contracts, recurring eFax subscriptions ($14.99-$22/month tiers), one-time professional services fees (implementation, custom IVR/on-hold audio at $99-$299), and managed services margins—using a sales-led, consultative GTM that targets businesses from 1 to 500+ employees.

Healthcare is the company's primary vertical, with stated service to 2,500+ facilities historically and approximately 1,000 active sites across the eastern US, anchored by enterprise customers including RWJBarnabas Health, Hackensack Meridian Health, Spring Hills/SpringOak, Marquis, The Centers, National/Jersey Shore University Medical Center, and Atlantis Senior Living. Specialized solutioning for skilled nursing facilities and assisted living communities addresses HIPAA compliance, multi-site vendor consolidation, and 24/7 reliability requirements, with a stated support SLA of under 11 seconds to a live US-based human. The company is now broadening into adjacent verticals—real estate management, restaurants/hospitality, education, government, retail, nonprofits, financial services, and high tech—and has launched (2025) an AI Agent product offering autonomous sales, customer support, appointment scheduling, and lead qualification workflows, signaling a controlled expansion from pure channel resale into higher-margin recurring SaaS.

Name

Empire Telecom

Legal name

Empire Telecommunications LLC

Website

https://empiretelecomnj.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

Empire Telecom is a privately held, New Jersey-based tier-three telecom channel partner that resells and supports UCaaS, CCaaS, internet, TV, mobile, and eFax solutions from major carriers, primarily serving 1,000+ healthcare facilities and adjacent SMB and mid-market verticals through a consultative sales model.

Ownership category

akta.pro rank

Product category

Telecom Services

NAICS

Telecommunications Resellers (517121), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Network, Infrastructure & Data Center Integration (BPAEAAAK), Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)

Keywords

• Telecom consulting services
• Cloud phone systems
• Contact center solutions
• Business internet services
• Healthcare communications

Headquarters

HQ city

Lakewood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Telecom Reseller/Agent Commissions: Empire Telecom acts as a tier-three partner with telecom carriers, earning commissions when they match customers with providers like RingCentral, Net2Phone, AT&T, DIRECTV, and others. No bias toward any single provider.
2. Managed Services: Ongoing management and support of customer telecom systems including phone, internet, and TV services.
3. Professional Services: Implementation, installation, and setup services including assistance with call trees, system configuration, and free professional answering messages.
4. eFax Services: Email-to-fax and fax machine solutions with tiered pricing based on monthly page limits.
5. AI Agent Services: Autonomous AI assistant for managing sales, customer support, and administrative tasks.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels10 records

Core offering

Empire Telecom is a tier-three telecom partner/agent that provides unbiased consulting to match businesses with enterprise cloud phone (UCaaS), ISP, television, and contact center (CCaaS) solutions from a broad partner network including RingCentral, Net2Phone, Nextiva, AT&T, and DIRECTV. The firm delivers ongoing managed services, professional installation and configuration, AI-powered virtual agent capabilities, eFax, answering services, and audio marketing. It concentrates on healthcare facilities (nursing homes, assisted living, hospitals, hospice, home care, urgent care) while also serving real estate, restaurants, and SMBs.

Product overview

Empire Telecom is a tier-three channel partner offering a comprehensive telecommunications portfolio through partnerships with multiple UCaaS, contact center, and ISP providers. The core product portfolio centers on UCaaS (Unified Communications as a Service) for cloud-based voice, video, and conferencing, complemented by CCaaS (Call Center as a Service) for skills-based routing. Voice services include SIP Trunking, Onsite VoIP, and On-premise PBX systems. The company extends its offering with TV services (DIRECTV Business), Business Internet (Fiber/Cable/DSL/T1), Business Mobile (AT&T), eFax, and an AI Agent for autonomous task handling. Additional services include Number Brokering, Answering Service, Custom Audio Marketing (IVR/on-hold music), and 10DLC/TCR registration for SMS compliance. Empire Telecom also operates a specialized Healthcare IT Solutions vertical serving nursing homes, assisted living, hospitals, hospice, home care, and urgent care facilities across over 2500 locations.

Differentiator

Problem solved

Functional benefit

Products and services

• UCaaS (Unified Communications as a Service) Cloud-based phone system combining calling, video, conferencing, and SMS texting under one dashboard, delivered through partner UCaaS platforms such as RingCentral, Net2Phone, and Nextiva for business customers.
• CCaaS (Call Center as a Service) Contact center software providing skills-based routing to intelligently route contacts across all communication channels, delivered through Five9, Genesys, and 8x8 partnerships.
• Conferencing Video and audio conferencing solutions integrated with the unified communications platform for business meetings and collaboration.
• SIP Trunking Session Initiation Protocol trunking service for connecting on-premise PBX systems to the cloud for VoIP calling.
• Onsite VoIP Voice over Internet Protocol solutions for on-premise installations, including PBX system planning, installation, setup, and support.
• PBX Systems On-premise private branch exchange phone systems with integrated features including voicemail, auto-attendant, and call groups, sourced via Panasonic, ShoreTel/Mitel, NEC, Toshiba, Grandstream, and Cisco.
• Number Brokering Local phone numbers, toll-free numbers, and budget number options available across all US area codes.
• DIRECTV Business TV Satellite-based commercial television service featuring over 2000 channels, HD picture quality, and customized channel packages for healthcare facilities, hospitality, and restaurants.
• Business Internet Internet connectivity services including Fiber (dedicated and shared), Cable, DSL, and T1 connections through partnerships with major ISPs.
• Business Mobile AT&T-based mobile service offering 4G LTE and 5G coverage across 50 states, Mexico, and Puerto Rico with customized business plans.
• eFax Digital faxing solution enabling sending and receiving faxes via email or physical fax machine using ATA device with encrypted faxing system; tiered plans include Fax Plus (200 pages/month), Fax Pro (150 pages/month), and Fax Unlimited.
• Answering Service 24/7 live answering service with professional receptionists answering calls during specified hours; includes 7-day free trial and 20% average cost savings claim.
• AI Agent Autonomous AI assistant for handling sales, customer support, and administrative tasks including appointment scheduling, instant support with smart routing, lead capture and qualification, and personal account queries.
• Healthcare IT Solutions Specialized telecommunications and IT services for healthcare facilities including nursing homes, assisted living, hospitals, hospice, home care, and urgent care, serving over 2,500 facilities.
• Custom Audio Marketing Custom IVR recordings and on-hold music with professional copywriting services including market research; plans include Auto Attendant ($99), Custom On-Hold Marketing Message ($289), and Enterprise Audio Marketing ($299).
• 10DLC & TCR Registration 10-digit long code registration service for A2P business-to-consumer SMS/MMS messaging compliance with The Campaign Registry, including brand and campaign registration.

Quantifiable outcome

• Over 2500 healthcare facilities served
• +3 more outcomes

Named customers10 records

Segments10 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core.

• RingCentralcoreTechnology or IntegrationMajor UCaaS platform partner providing cloud phone systems, video conferencing, and team messaging. Empire Telecom offers RingCentral solutions as part of their portfolio with dedicated admin, end-user, and billing login portals.
• Net2PhonecoreTechnology or IntegrationUCaaS platform partner offering cloud communications. Empire Telecom provides Net2Phone solutions with portal access and support.
• NextivacoreTechnology or IntegrationMajor cloud phone and customer experience platform partner offering business communications solutions.
• MitelcoreTechnology or IntegrationEnterprise communications partner offering on-premise and cloud PBX solutions including Mitel 6920, 6930, and 6940 phones.
• WindstreamcoreTechnology or IntegrationEnterprise communications partner offering business phone services with fax and soft phone solutions.
• Five9coreTechnology or IntegrationContact Center as a Service (CCaaS) partner providing skills-based routing and advanced call center reporting capabilities.
• GenesyscoreTechnology or IntegrationEnterprise contact center and customer experience platform partner offering advanced routing and analytics.
• AT&TcoreTechnology or IntegrationPlatinum AT&T solution provider offering the nation's most reliable 4G LTE network with coverage in 50 states plus Mexico and Puerto Rico. 4G coverage at 62% and 5G at 36% of network.
• DIRECTVcoreTechnology or IntegrationSatellite TV partner providing crystal clear HD picture with over 2000 channel choices, sports, entertainment, and news programming. #1 satellite TV service in the country as of 1Q 2022.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Telarus: Telarus is one of the largest US master agents/brokers for cloud communications, UCaaS, CCaaS, and network services. It is the closest large-scale comparable to Empire Telecom's tier-three, vendor-neutral agent model.
• Avant Communications: Avant is a master agent and technology distributor specializing in UCaaS, CCaaS, SD-WAN, and security. It competes directly with Empire for the same vendor-neutral, multi-carrier positioning in the channel.
• AppSmart: AppSmart (AppDirect) is a B2B marketplace and master agent for telecom, cloud, and SaaS solutions. It competes for the same SMB/mid-market buyer who wants a single advisor across multiple providers.
• Intelisys: Intelisys is a master agent/distributor that connects partners with UCaaS, CCaaS, and connectivity solutions. Its sales-agent aggregation model and partner breadth closely mirror Empire's go-to-market.
• Bridgepointe Technologies: Bridgepointe is a telecom and technology advisory firm operating as a master agent for UCaaS, CCaaS, and network services. Its consultative, multi-carrier matching approach is structurally similar to Empire's.

Broad incumbents

• Vonage: Vonage (now part of Ericsson) is a UCaaS and communications platform provider. It competes in the same customer segments as Empire and is often among the carriers evaluated through Empire's matching process.
• Five9: Five9 is a leading CCaaS provider and a core partner of Empire Telecom. It is the broad incumbent option for contact center buyers who may bypass the agent and contract directly with the platform vendor.
• Nextiva: Nextiva is a UCaaS and customer experience platform and a core partner of Empire Telecom. It is a broad incumbent alternative for SMB customers evaluating direct subscriptions vs. agent-led procurement.
• 8x8: 8x8 is an integrated UCaaS and CCaaS provider and a partner of Empire Telecom. It represents the broad incumbent alternative — direct subscription to a single platform rather than a multi-carrier advisor.
• RingCentral: RingCentral is a leading UCaaS provider and one of Empire's core technology partners. It competes indirectly when customers choose to contract directly with RingCentral instead of through an agent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/empiretelecom
• YouTubeyoutube.com/channel/UCDm-7e4Z5cwl49an0cF0OyA
• Facebookfacebook.com/Empire-Telecom-100743782352148
• LinkedInlinkedin.com/company/empire-telecom-nj
• Instagraminstagram.com/empire_telecom
• Pinterestpinterest.com/empire_telecom

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Empire Telecom