IT Support 247

What IT Support 247 does

IT Support 247 is a privately held IT services provider headquartered in Sterling, Virginia, operating as a small (1-10 employee) managed services business targeting primarily small businesses and, to a lesser extent, home users in the Virginia market. Its service portfolio spans remote support, troubleshooting and repair, managed IT business solutions, cloud services, data backup and recovery, mobile device management, and security services, with a cloud-managed firewall positioned as its core product. The company emphasizes a 24/7 support model, predictable monthly billing, and a remote-first delivery approach that resolves 95% of support requests remotely via a secure intervention tool, with on-site visits reserved for cases that cannot be resolved remotely.

The business operates on a hybrid revenue model combining recurring subscription revenue from managed IT contracts and the cloud-managed firewall with professional-services revenue from remote and on-site support engagements. Customer acquisition is driven by inside sales, with phone-based outreach and website quote requests as the primary channels, supplemented by customer referrals. No public pricing is disclosed; packages are customized per client. The company holds no disclosed patents, trademarks, certifications, or partnerships, and there is no available information regarding ownership, founders, investors, or funding history.

Name

IT Support 247

Legal name

IT Support 247

Website

https://it-support247.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

IT Support 247 is a privately held, Sterling, Virginia-based managed IT services provider offering remote support, managed IT, cloud-managed firewall, data backup, MDM, and security services to small businesses across Virginia via subscription and professional-services contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG)

akta.pro secondary industries

Security Operations Center (SOC) as a Service (BPAEADAB), Network Security Services (Firewall/VPN/ZTNA/SASE Integration) (BPAEAEAG), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• Remote IT support
• Cloud-managed firewall
• Network security services
• Data backup recovery

Headquarters

HQ city

Sterling

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT business solutions with predictable monthly costs. Includes proactive monitoring, system maintenance, and ongoing technology support for small businesses.
2. Remote Support Services: Remote troubleshooting and repair services. Most requests (95%) handled remotely for efficiency.
3. On-site Services: Troubleshooting, repair, hardware replacement and data recovery services delivered on-site when remote resolution is not possible.
4. Managed Firewall Services: Subscription-based cloud-managed firewall services providing ongoing network security with 24/7 protection.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

IT Support 247 delivers managed IT services and remote IT support to small businesses in the Virginia area, including 24/7 helpdesk, troubleshooting and repair, cloud services, data backup and recovery, mobile device management, and security services. Its core security product is a Cloud-Managed Firewall providing enterprise-grade network protection (IDS/IPS, content/geo filtering, ransomware rollback) at predictable monthly subscription pricing. Approximately 95% of support requests are resolved remotely via a secure intervention tool, with on-site visits available when required.

Product overview

IT Support 247 is an IT services company offering a comprehensive suite of managed technology services for small and medium businesses in the Sterling, VA area. The portfolio includes the Cloud-Managed Firewall as a core security product, complemented by services such as Remote Support, Troubleshooting & Repair, Managed IT Business Solutions, Cloud Services, Data Backup & Recovery, Mobile Device Management, and general Security Services. The company operates on a 24/7 support model with both remote and on-site capabilities, targeting businesses seeking complete IT management and technology consulting.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud-Managed Firewall Cloud-managed firewall product delivering enterprise-grade network security with integrated IDS/IPS, content filtering, geo filtering, continuously updated threat signatures, encrypted data at rest and in motion, and ransomware protection via instant snapshots and rollback. Target customers are small and medium businesses needing advanced threat defense as a managed subscription.
• Remote Support Service Remote IT support service allowing technicians to diagnose and resolve technology issues without requiring customers to bring devices to a physical location. Designed for small businesses and home users who need fast, convenient help.
• Troubleshooting & Repair Computer repair and troubleshooting service covering virus removal, hard drive replacements, data recovery, device repair, software issues, and support for PCs and Apple products. Targeted at small businesses and home users.
• Managed IT Business Solutions Complete IT management service for small businesses including system design and implementation, hardware procurement, networking solutions, VOIP telephone systems, backup, virus protection, security, and maintenance. Sold on a recurring monthly subscription basis.
• Cloud Services Cloud services making enterprise-level technology accessible to small business owners, providing scalable infrastructure and managed cloud solutions.
• Data Backup & Recovery Services Data protection services including backup solutions and recovery solutions intended to prevent data loss from emergencies or catastrophes for businesses and home users.
• Mobile Device Management Management service for mobile devices enabling remote access, email management, and secure connectivity for business operations and workforce flexibility.
• Security Services Cybersecurity services providing threat detection, filtering of bad actors, and network monitoring for business protection.

Quantifiable outcome

• 95% of support requests processed remotely, saving customers time compared to on-site visits

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Integris: Regional MSP/MSSP delivering managed IT and cybersecurity to small and mid-sized businesses. Similar recurring managed services model with security overlay, comparable in size and customer focus.
• Coretelligent: Managed IT and cybersecurity services firm serving SMB and mid-market clients. Comparable in offering managed services, security, and cloud alongside high-touch customer support.
• Centre Technologies: Regional managed IT and cybersecurity provider serving SMB and mid-market clients. Comparable managed services + security portfolio with similar recurring revenue structure.
• Ntiva: Mid-Atlantic-based MSP/MSSP offering managed IT, cloud, and cybersecurity services to SMB and mid-market clients. Directly comparable regional competitor with similar customer base and service mix to IT Support 247.
• Thrive: Regional MSP/MSSP providing managed IT, cybersecurity, and cloud services to SMBs across multiple U.S. regions. Closely comparable managed services + security stack targeting small business customers.

Broad incumbents

• ConnectWise: Large established provider of MSP business management, RMM, and cybersecurity platforms. Operates in the same managed IT services ecosystem with broader portfolio and scale.
• Kaseya: Major MSP platform provider offering RMM, security, and backup solutions. Operates upstream of firms like IT Support 247, enabling them but also competing via integrated service bundles.

Emerging players

• NinjaOne: RMM and endpoint management platform built for MSPs serving SMBs. Comparable tooling layer used by firms like IT Support 247 to deliver managed services at scale.
• Huntress: Cybersecurity-focused MSSP delivering managed detection and response to SMBs through the MSP channel. Overlaps with IT Support 247's managed firewall/security offering but distributes primarily via partner MSPs.
• Auvik: Network monitoring and management SaaS purpose-built for MSPs. Comparable as a network-management technology layer overlapping with IT Support 247's networking and firewall management services.

Market position

Strengths4 records

Weaknesses3 records

Competitive moat2 records

Key risks4 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/ITSupport247official

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Support 247