TrustedTPV
TrustedTPV is the third-party verification division of AnswerNet, delivering multi-channel (live agent, IVR, digital, video) verification services that confirm customer consent and identity for regulated industries including retail energy, healthcare, telecom, solar, and alternative lending.
- Company typePrivate
- Founded-
- HeadquartersWillow Grove, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What TrustedTPV does
TrustedTPV is the third-party verification (TPV) division of AnswerNet, a tech-enabled contact center outsourcing company headquartered at 5 Walnut Grove Drive, Suite 350, Horsham, Pennsylvania. The company delivers customized verification services that confirm customer consent and identity for transactions across regulated industries, including retail energy suppliers, healthcare payers and brokers, telecom and broadband providers, solar and home improvement lenders, and merchant cash advance / alternative lenders. TrustedTPV serves as an independent intermediary between sales teams and end customers, providing audit-ready documentation that protects clients from regulatory penalties, class-action lawsuits, and disputed enrollments. The service is positioned to resolve the structural tension between sales velocity (closing deals quickly) and compliance protection (defensible verification records), with rapid deployment cycles — most clients go live within 2–3 weeks and urgent programs within 5 business days.
The core technology is the FOCUS Portal, a cloud-based platform built on AWS with redundant instances and automatic failover targeting 99.99% uptime. The platform unifies seven verification channels — live agent, IVR/automated, digital/SMS, video, chat, SMS, and WhatsApp — behind a single interface with role-based access control, fraud detection (geo-confirmation, IP validation, device fingerprinting, voice biometrics, face verification), unlimited downloads, and analytics dashboards. The platform supports 30+ languages and processes 125M contacts per year across 31 call centers. TrustedTPV holds SOC 2 Type II, PCI DSS, and HIPAA certifications, and integrates with client systems via API, Salesforce connectors, and flat-file delivery (CSV, XML) into EDI billing systems.
Revenue is generated through three streams: transaction-based fees for verifications completed (custom-priced by complexity and volume), recurring subscription revenue for FOCUS Portal access and ongoing reporting, and one-time professional services fees for script development, compliance review, system integration, and agent training. The go-to-market combines direct enterprise field sales with vertical specialists (Energy, Healthcare, Telecom, Solar, Lending), an inside sales team with a 24-hour response SLA, and indirect channel access through the Global BPO Alliance and ATSI/CAMX industry association memberships. TrustedTPV claims the position of 'Largest TPV provider globally' with 115M+ verifications completed across company history and 1.6M+ verifications completed in 2025 alone.
TrustedTPV firmographics
Firmographics- Name
- TrustedTPV
- Legal name
- AnswerNet
- Website
- https://trustedtpv.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- TrustedTPV is the third-party verification division of AnswerNet, delivering multi-channel (live agent, IVR, digital, video) verification services that confirm customer consent and identity for regulated industries including retail energy, healthcare, telecom, solar, and alternative lending.
- Ownership category
- akta.pro rank
TrustedTPV industry classification
Industry- Product category
- Third-Party Verification Services
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Investigation and Personal Background Check Services (561611), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Identity Verification & Proofing (IDV, KYC, Biometrics) (HDADAAAF)
- akta.pro secondary industry
- Identity Verification (IDV) & Document Verification (FSAMALAE)
Keywords
Where TrustedTPV is headquartered
LocationHeadquarters
- HQ city
- Willow Grove
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TrustedTPV business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Third-Party Verification Services: Transaction-based verification services across multiple channels (live agent, IVR, digital, video). Revenue generated per verification completed. Customized pricing based on complexity of verification process and transaction volume.
- Platform Access and Portal Services: Ongoing access to FOCUS Portal with real-time reporting, fraud detection, unlimited downloads, and data visualization. Subscription-like recurring revenue component for portal access.
- Professional Services: Implementation services including script development, compliance review, system integration, and agent training. One-time setup fees for new client onboarding.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Custom/Quote-based pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
TrustedTPV product offering
Product offeringCore offering
TrustedTPV (AnswerNet TPV division) delivers multi-channel third-party verification services for sales transactions in retail energy, healthcare, telecom, solar, and alternative lending. The offering spans live agent, IVR/automated, digital/SMS, and video verification channels, unified through the FOCUS Portal—a cloud platform built on AWS that provides real-time recording access, fraud detection, role-based controls, and analytics.
Product overview
TrustedTPV (AnswerNet TPV) is a multi-channel third-party verification platform offering three primary verification methods: Live Agent Verification (human-powered for complex/high-stakes transactions), IVR/Automated Verification (self-service 24/7), and Digital/SMS Verification (mobile-first). These methods are unified through the FOCUS Portal platform, which provides real-time reporting, fraud detection, role-based access, and analytics. Additional platform features include a Mobile App, Dashboard, Fraud Alert System, and Follow-Up Surveys. The platform supports multiple industries including Retail Energy, Healthcare, Telecom, Solar, and Alternative Lending, with advanced capabilities including voice biometrics, face verification, and video verification for enhanced security.
Differentiator
Problem solved
Functional benefit
Brands
- FOCUS Portal: Real-time verification platform providing access to recordings, transcripts, fraud detection, and analytics dashboard for TPV operations.
Products and services
- Live Agent Verification
Companies that use TrustedTPV
Customer profileNamed customers3 records
Segments6 records
Ideal customer profiles5 records
TrustedTPV technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability7 records
Feature8 records
TrustedTPV partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- Global BPO AllianceminorAnswerNet is a proud member of the Global BPO Alliance, providing indirect channel access to the broader BPO marketplace through alliance membership.
- ATSI/CAMXminorAssociation membership in ATSI/CAMX (American Teleservices Institute) providing industry credibility, networking, and best practice sharing.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
TrustedTPV competitors and assessment
Company assessmentDirect peers
- IDology (GBG): IDology, now part of GBG, offers identity verification and KYC/AML solutions for contact centers and financial services. Comparable to TrustedTPV's identity proofing, biometric verification, and compliance-driven customer verification workflows.
- Pindrop: Pindrop provides voice biometrics and phone-channel fraud/identity verification for call centers and contact center operations. Directly comparable to TrustedTPV's voice biometrics and phone-based identity verification capabilities used in live agent and IVR TPV.
- Telesign: Telesign provides digital identity, phone verification, and fraud prevention APIs for customer onboarding and transaction verification. Comparable to TrustedTPV's digital/SMS verification channel, geolocation tracking, and fraud alert system for sales enrollments.
- Veratad: Veratad delivers identity verification and age verification services for regulated industries including healthcare, financial services, and telecom. Comparable to TrustedTPV's KYC/biometric verification and regulatory compliance focus across healthcare, telecom, and lending verticals.
- NextCaller (TransUnion): NextCaller provides phone number verification, fraud risk scoring, and caller identity solutions for call centers. Comparable to TrustedTPV's real-time phone-based verification, IP/geo validation, and fraud prevention features in the FOCUS Portal.
Broad incumbents
- TTEC: TTEC (TeleTech) is a global CX/contact center outsourcer with healthcare, financial services, and telecom verticals. Comparable as a large incumbent BPO that bundles verification, compliance, and customer support services that overlap with TrustedTPV's offerings.
- Concentrix: Concentrix is a large global BPO and customer experience outsourcer serving regulated verticals including healthcare, telecom, energy, and financial services. Comparable as a broader BPO competitor that can offer TPV-adjacent services at scale to many of the same client segments as TrustedTPV.
- LexisNexis Risk Solutions: LexisNexis Risk Solutions provides identity verification, fraud detection, and compliance data used by financial services, insurance, healthcare, and telecom. Comparable as a broad incumbent offering KYC/biometric and verification infrastructure that competes with TrustedTPV's identity proofing stack.
- Equifax Workforce Solutions / Verification Services: Equifax provides identity verification, KYC, and compliance solutions to regulated industries including financial services, healthcare, and telecom. Comparable as a broad incumbent offering identity proofing and verification services that overlap with TrustedTPV's compliance verification positioning.
Emerging players
- Carenet Health: Carenet Health is a healthcare-focused BPO providing member enrollment, CMS compliance, and member verification services for Medicare plans and payers. Comparable as an emerging vertical-specialist that competes with TrustedTPV in the Healthcare Payers & Brokers TPV segment.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
TrustedTPV social profiles
Digital presenceTrustedTPV compliance and trust
Trust signalCompliance3 records
TrustedTPV financial estimates
Financial estimateRevenue estimate
Valuation estimate
TrustedTPV leadership team
Management profileNumber of profiles
TrustedTPV funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TrustedTPV M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TrustedTPV
What does TrustedTPV do?
TrustedTPV (AnswerNet TPV division) delivers multi-channel third-party verification services for sales transactions in retail energy, healthcare, telecom, solar, and alternative lending. The offering spans live agent, IVR/automated, digital/SMS, and video verification channels, unified through the FOCUS Portal—a cloud platform built on AWS that provides real-time recording access, fraud detection, role-based controls, and analytics.
Is TrustedTPV a public or private company?
TrustedTPV is a private company. It is classified as unknown and is currently operating.
When was TrustedTPV founded?
TrustedTPV was founded in -1. It employs 1 to 10 people.
Where is TrustedTPV based?
TrustedTPV is headquartered in Willow Grove, United States, in the North America region.
How does TrustedTPV make money?
Three revenue lines are on record. Third-Party Verification Services are the primary driver. The others are platform Access and Portal Services and professional Services.
Who are TrustedTPV's main competitors?
Direct peers on record are IDology (GBG), Pindrop, Telesign, Veratad and NextCaller (TransUnion). Broad incumbents are TTEC, Concentrix, LexisNexis Risk Solutions and Equifax Workforce Solutions / Verification Services. Carenet Health is listed as an emerging player.
Does TrustedTPV have an API?
Yes. Supports API integrations for connecting with client systems. Includes Salesforce connectors for CRM integration and custom flat-file delivery in CSV and XML formats. Also integrates with EDI providers for energy billing systems. No explicit documentation URL, SDK, or technical specifications (REST/GraphQL/auth method/rate limits) provided in source material.
What industry is TrustedTPV in?
TrustedTPV's product category is Third-Party Verification Services. Its primary akta.pro industry code is HDADAAAF, Identity Verification & Proofing (IDV, KYC, Biometrics), with a secondary code of FSAMALAE, Identity Verification (IDV) & Document Verification. Its NAICS code is 52232 and its SIC code is 7370.