Back Bay Networks
Back Bay Networks is a Dover, New Hampshire-based managed IT services provider, founded in 2003, delivering subscription-based IT infrastructure management, cybersecurity, backup, and consulting to small and mid-sized businesses across 11 verticals in New Hampshire, Massachusetts, and southern Maine.
- Company typePrivate
- Founded2003
- HeadquartersDover, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Back Bay Networks does
Back Bay Networks is a privately held managed IT services provider headquartered in Dover, New Hampshire, founded in 2003 and operating continuously for more than 20 years. The company delivers outsourced IT infrastructure management to small and mid-sized businesses and select enterprise clients across New Hampshire, Massachusetts, and southern Maine, covering 11 industry verticals that include regulated segments such as Banking & Finance, Healthcare, Government, and Legal/Law Firms. Its core offering is a fixed-monthly managed IT subscription bundling on-site and remote support, inventory management, backup and disaster recovery, technology planning, network monitoring, risk management, and hardware procurement, supplemented by IT consulting, project-based services (such as Office 365 migrations, server migrations, and workstation replacements), and dedicated solutions in cybersecurity, disaster recovery, email (Google Workspace and Office 365), file sharing, and wireless network design.
The underlying technology stack combines in-house managed services processes with best-of-breed vendor tools across security (Bitdefender, Barracuda, Fortinet, SonicWall, Webroot), networking (Extreme Networks, Ubiquiti UniFi, Aruba), backup and recovery (Veeam), productivity (Microsoft, Google Workspace, SharePoint, Citrix ShareFile, Dropbox for Business), and professional services automation (ConnectWise). Remote support is delivered via ScreenConnect, and the firm supports both Windows and Mac environments. The architecture is a conventional managed services stack rather than a proprietary platform, with differentiation derived from cross-platform expertise, multi-layered security integration, and consultative service delivery.
The business model is predominantly subscription-based, with fixed monthly managed service contracts forming the recurring revenue base and project-based work, consulting, and technology relocation engagements contributing non-recurring professional services revenue. Go-to-market is sales-led and consultative, with new customer acquisition driven by free on-site consultations, website lead capture, phone outreach, email, and referrals from existing clients, supported by a modest digital presence (website and Facebook). Pricing is quote-based and not publicly disclosed. The company shows no evidence of external institutional investment, no disclosed headcount, and no disclosed revenue.
Back Bay Networks firmographics
Firmographics- Name
- Back Bay Networks
- Legal name
- Back Bay Networks
- Website
- https://bbnnh.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Back Bay Networks is a Dover, New Hampshire-based managed IT services provider, founded in 2003, delivering subscription-based IT infrastructure management, cybersecurity, backup, and consulting to small and mid-sized businesses across 11 verticals in New Hampshire, Massachusetts, and southern Maine.
- Ownership category
- akta.pro rank
Back Bay Networks industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Business Service Centers (56143), Business Support Services (5614)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Managed Backup Operations (On-Prem & Hybrid) (BPAEALAC)
- akta.pro secondary industries
- Cloud DR, Backup & Business Continuity (BPAEACAJ), Backup & Restore Platforms (Cloud Backup) (HDABAIAB)
Keywords
Where Back Bay Networks is headquartered
LocationHeadquarters
- HQ city
- Dover
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Back Bay Networks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Fixed monthly cost subscription model providing proactive, flexible service plans that include onsite and remote support, inventory management, backups and disaster recovery, technology planning and budgeting assistance, network installations and monitoring, risk management, and hardware procurement and deployment.
- IT Consulting: Strategic IT roadmap development and execution services to help identify pain points and design agile, flexible, sustainable, and cost-effective technology solutions.
- Project-Based Services: Short-term IT help services for specific projects such as wireless network installations, server migrations, workstation replacements, and cloud-based e-mail implementations. Flexible, customizable support for projects of any size, complexity, and budget.
- Network Design & Administration: End-to-end services for wired and wireless networks including initial planning, installation, and daily management with ongoing monitoring for optimal efficiency.
- Technology Relocation: Full-spectrum support for technology upgrades and moves including project planning, asset evaluation, logistics management, equipment transportation, reinstallation, and post-project support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Fixed Monthly Plans |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Back Bay Networks product offering
Product offeringCore offering
Back Bay Networks is a managed IT services provider that delivers proactive outsourced IT management for businesses on a fixed monthly subscription. Core services include remote and onsite support, network monitoring, cybersecurity, backup and disaster recovery, email and file sharing administration, and project-based IT work such as server migrations, workstation replacements, and technology relocations. The company supports both Windows and Mac environments for clients across New Hampshire, Massachusetts, and southern Maine.
Product overview
Back Bay Networks offers a comprehensive managed IT services portfolio centered around its core Managed IT Services platform, complemented by specialized add-on modules including IT Consulting, Project-Based Services, Network Design & Administration, and Technology Relocation. The company also provides dedicated IT Solutions including Cyber Security, Disaster Recovery & Backups, E-mail Solutions, File Sharing, and Wireless Services. Together, these offerings form a full-service IT support ecosystem serving clients throughout New Hampshire, Massachusetts, and southern Maine.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
- IT Consulting
- Project-Based IT Services
- Network Design and Administration
- Technology Relocation
- Cyber Security
- Disaster Recovery and Backups
- Managed Email Solutions
- File Sharing Solutions
- Wireless Network Services
Quantifiable outcome
- Complete e-mail, calendaring, public folders, and contacts migration over a two-day period without incident
- +1 more outcomes
Companies that use Back Bay Networks
Customer profileNamed customers3 records
Segments12 records
Ideal customer profiles1 record
Back Bay Networks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature4 records
Back Bay Networks partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- BitdefendercoreBitdefender is a technology partner providing cybersecurity solutions. Back Bay Networks implements Bitdefender's security products as part of their multi-layered protection strategies for clients.
- BarracudacoreBarracuda is a technology partner providing network security and data protection solutions. Back Bay Networks integrates Barracuda products into their managed security offerings.
- ConnectWisecoreConnectWise is a technology partner providing professional services automation (PSA) tools. Back Bay Networks uses ConnectWise to manage their service delivery and client relationships.
- Extreme NetworkscoreExtreme Networks is a technology partner providing wired and wireless networking solutions. Back Bay Networks implements Extreme networking products for enterprise network design and administration.
- FortinetcoreFortinet is a technology partner providing cybersecurity solutions including next-generation firewalls and network security. Back Bay Networks integrates Fortinet products into their security offerings.
- Ubiquiti (UniFi)coreUniFi (by Ubiquiti) is a technology partner providing wireless networking equipment. Back Bay Networks uses UniFi products for wireless network installations and solutions.
- VeeamcoreVeeam is a technology partner providing backup and disaster recovery solutions. Back Bay Networks uses Veeam products to deliver comprehensive disaster recovery and backup services to clients.
- MicrosoftcoreMicrosoft is a technology partner providing cloud platforms including Office 365 and Azure. Back Bay Networks implements Microsoft solutions and provides migration services for Office 365 and Google Workspace.
- SonicWallcoreSonicWall is a technology partner providing network security solutions. Back Bay Networks integrates SonicWall products into their cybersecurity offerings.
- WebrootcoreWebroot is a technology partner providing cloud-based endpoint security solutions. Back Bay Networks integrates Webroot products into their security stack.
- Aruba (HPE Aruba)coreAruba is a technology partner providing enterprise wireless networking solutions. Back Bay Networks implements Aruba wireless products for enterprise and large-scale wireless deployments.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Back Bay Networks competitors and assessment
Company assessmentDirect peers
- NerdsToGo: Franchise-based managed IT services provider focused on small business IT support, networking, and cybersecurity — comparable in customer profile (small business), service mix (managed IT, network design, security), and SMB subscription model.
- CMIT Solutions: National managed IT services franchise delivering outsourced IT support, cybersecurity, and cloud services to SMBs across multiple verticals — directly comparable to Back Bay's core managed IT subscription model and SMB go-to-market.
Regional players
- Mainstay Technologies: Regional managed IT services provider based in New England offering managed IT, cybersecurity, and cloud services to SMBs. Closest competing regional peer to Back Bay, with similar vertical mix and comparable scale.
- Corsica Technologies: Regional managed IT, cybersecurity, and compliance provider serving mid-market and SMB clients in the Mid-Atlantic and Southeast. Comparable service mix and vertical focus, with a slightly larger geographic footprint.
Others
- Bitdefender: Cybersecurity vendor whose endpoint and network security products Back Bay resells and manages. Included as an ecosystem/thematic peer given Back Bay's heavy reliance on Bitdefender within its multi-layered protection stack.
- Veeam: Backup and disaster recovery software vendor whose products Back Bay implements as part of its managed backup and DR service line. Ecosystem/adjoining peer in the managed services stack.
- ConnectWise: Professional services automation and remote monitoring platform used by Back Bay to deliver managed IT services. Adjoining/ecosystem peer that anchors service delivery for thousands of MSPs including Back Bay.
Broad incumbents
- NexusTek: National managed IT services and cloud provider serving SMB and mid-market clients across the U.S. Overlapping capabilities in managed IT, cloud migration, backup/DR, and security, with a broader footprint than Back Bay.
- Dataprise: Large national managed IT services and cybersecurity provider serving mid-market and enterprise clients. Overlapping capability set (managed IT, security, backup/DR, cloud) but operates at significantly larger scale and broader geographic footprint than Back Bay.
- Ntiva: National managed IT, cloud, and cybersecurity provider with deep Microsoft and security partnerships. Comparable service portfolio but broader geographic reach and significantly larger balance sheet than Back Bay.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Back Bay Networks social profiles
Digital presenceBack Bay Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Back Bay Networks leadership team
Management profileNumber of profiles
Back Bay Networks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Back Bay Networks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Back Bay Networks
What does Back Bay Networks do?
Back Bay Networks is a managed IT services provider that delivers proactive outsourced IT management for businesses on a fixed monthly subscription. Core services include remote and onsite support, network monitoring, cybersecurity, backup and disaster recovery, email and file sharing administration, and project-based IT work such as server migrations, workstation replacements, and technology relocations. The company supports both Windows and Mac environments for clients across New Hampshire, Massachusetts, and southern Maine.
Is Back Bay Networks a public or private company?
Back Bay Networks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Back Bay Networks founded?
Back Bay Networks was founded in 2003. It employs 11 to 50 people.
Where is Back Bay Networks based?
Back Bay Networks is headquartered in Dover, United States, in the North America region.
How does Back Bay Networks make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting, project-Based Services, network Design & Administration and technology Relocation.
Who are Back Bay Networks's main competitors?
Direct peers on record are NerdsToGo and CMIT Solutions. Regional players are Mainstay Technologies and Corsica Technologies. Others are Bitdefender, Veeam and ConnectWise. Broad incumbents are NexusTek, Dataprise and Ntiva.
Does Back Bay Networks have an API?
No public API is recorded for Back Bay Networks.
What industry is Back Bay Networks in?
Back Bay Networks's product category is Managed IT Services. Its primary akta.pro industry code is BPAEALAC, Managed Backup Operations (On-Prem & Hybrid), with a secondary code of BPAEACAJ, Cloud DR, Backup & Business Continuity. Its NAICS code is 56143 and its SIC code is 7370.