What Compass Property Management Group does

Compass Property Management Group, LLC is a privately-held residential property management firm headquartered at 2044 Gilmore St, Jacksonville, FL, serving the Northeast Florida region including Jacksonville, St. Augustine, Palm Coast, Lake City, Orange Park, and Starke. Founded in 1990 (originally as Mark Busher & Associates) and rebranded under current Broker/Owner Toni Burley, the firm specializes in full-service management of single-family homes, townhomes, and condominiums for individual property owners, real estate investors, and absentee landlords, with a secondary offering of tenant placement services for self-managing owners. The company is small, with approximately six named team members, and operates exclusively in a single regional market.

The firm runs its operations entirely on the AppFolio Property Manager SaaS platform, which powers its branded Owner Portal and Tenant Portal (with iOS and Android apps) for rent collection, maintenance requests, financial reporting, and listing distribution. Supplemental third-party integrations include PetScreening.com for support/assistance animal verification, RentReporters for tenant credit-building, and Google Maps/Mapbox for property mapping. Properties are advertised across more than 200 websites including the MLS, and the firm maintains a formal Agent Referral Program that brings in leads from real estate sales agents without competing for their transaction business.

Revenue is generated primarily through percentage-based management fees on a distributed portfolio of residential properties (fees are not publicly disclosed and provided on a quote basis), supplemented by a one-time Tenant Placement fee equal to 100% of the first full month's rent, plus ancillary charges including a $75 per-applicant application fee, a $175 administration fee, pet fees and pet rent, and late-payment penalties. The company carries no institutional funding or parent entity and is independently operated. Industry credentials include NARPM membership, National Association of Realtors membership, BBB accreditation, and Equal Housing Opportunity participation, with third-party awards from Expertise.com (2017, 2018) and PropertyManagement.com (2020).

Name

Compass Property Management Group

Legal name

Compass Property Management Group, LLC.

Website

https://compasspmg.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Compass Property Management Group is a privately-held, Jacksonville-based residential property management firm serving Northeast Florida. It provides full-service management and tenant placement for single-family homes, townhomes, and condos, operating on the AppFolio platform with owner and tenant portals.

Ownership category

akta.pro rank

Product category

Residential Property Management Services

NAICS

Residential Property Managers (531311)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Property Management Advisory & Leasing Administration (FSAEAJAN)

Keywords

• Residential property management
• Tenant placement services
• Single-family rentals
• Landlord services
• Rental property management

Headquarters

HQ city

Flushing

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Full Property Management Services: Full-service property management for single-family homes, townhomes, and condominiums. Includes tenant screening (5-step process), advertising on 200+ websites including MLS, showing availability 7 days a week, handling tenant/HOA/maintenance issues, and providing monthly statements with year-end income/expense breakdowns.
2. Tenant Placement Service: One-time placement service for owners who want to manage their own property but need help finding qualified tenants. Service includes advertising, showing, qualifying tenant, processing application, collecting security deposit and first month's rent. Fee is 100% of first full month's rent as placement fee.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Compass Property Management Group provides full-service residential property management for single-family homes, townhomes, and condominiums across Northeast Florida. Core services include tenant screening (5-step process), advertising on 200+ websites including MLS, rent collection, maintenance coordination, HOA and code enforcement handling, 24/7 emergency response, and monthly/annual financial reporting through an online owner portal powered by AppFolio.

Product overview

Compass Property Management Group offers a unified property management platform centered on its core Full Management Services, supplemented by a Tenant Placement Service (TPO) for owners who handle day-to-day management independently. The company operates through two branded online portals — the Owner Portal and the Tenant Portal (both powered by AppFolio) — which together provide the full property management lifecycle from tenant screening and lease signing through rent collection, maintenance request handling, and financial reporting. The Tenant Placement Service is offered as an alternative module for investors who need only tenant sourcing. The company's geographic focus is single-family homes, townhomes, and condominiums across the Northeast Florida market, with the Owner Portal serving as the primary digital interface for property owners to access financial statements, make payments, and communicate with the management team.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Management Services Full-service property management covering the complete rental lifecycle for residential property owners, including property walk-through, rental market analysis, advertising on 200+ websites including MLS, five-step tenant screening, lease signing, rent collection, maintenance coordination, HOA management, late-night emergency handling, and monthly/annual financial reporting.
• Tenant Placement Service (TPO)
• Owner Portal
• Tenant Portal AppFolio-powered online portal for tenants enabling rent payment (including automatic payment setup), maintenance request submission, account viewing, and communication with management. Available as a mobile app on iOS and Android. Supports renters insurance proof submission and policy purchase.
• Rental Listings (Vacancies) Property rental listings across Northeast Florida covering Jacksonville, St. Augustine, Palm Coast, Lake City, Orange Park, and Starke. Supports filtering by property type (residential/commercial), city, price, beds, baths, pets, and move-in date. Properties include single-family homes, townhomes, condos, and duplexes.
• Tenant Screening Services Five-step tenant screening process for property owners: credit check, background check, rental history verification, work history verification, and debt-to-income analysis. Combined net income (after taxes) must be three times the market rent. Criminal background assessments consider conviction type, age at time of conduct, and time elapsed since conviction.

Quantifiable outcome

• Properties typically rent within the first month after tenant move-out according to customer testimonials
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Real Estate Agents (Agent Referral Program)minorChannel Partner/ Reseller/ DistributorFormal referral program where real estate agents refer their property management clients to Compass PMG. Agents maintain client relationships for future real estate transactions while Compass handles property management. Designed to be a complementary service rather than competitive - Compass focuses exclusively on property management and won't take clients away for sales.
• NARPM (National Association of Residential Property Managers)coreOthersProfessional association membership indicating adherence to industry standards and professional practices in residential property management.
• National Association of RealtorscoreOthersProfessional association membership for real estate professionals, supporting industry standards and professional development.
• BBB (Better Business Bureau)coreOthersBBB Business Review accreditation for Compass Property Management Group, LLC indicating commitment to BBB standards and consumer trust.
• Expertise.comminorOthersThird-party recognition for being named Best Property Managers in Jacksonville in 2017 and 2018.
• PropertyManagement.comminorOthersThird-party recognition naming Compass as Top Pick for Best Property Management in Jacksonville, FL 2020.
• AppFoliocoreTechnology or IntegrationCloud-based property management software platform powering tenant portal, owner portal, online payments, maintenance requests, listing management, and accounting. Used across all property management operations.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Camellia Property Management: Jacksonville-based residential property management firm serving single-family homes, townhomes, and condos — closely comparable in geography, service mix, and target customer segments.
• All County Suncoast Property Management: Florida-focused residential property manager serving single-family homes and small associations in the Jacksonville/Northeast Florida region — directly comparable geography and customer base.
• Real Property Management: Franchised residential property management network with a strong Jacksonville-area presence offering full-service single-family and small multifamily management — directly comparable in service scope, target customers, and use of cloud platforms.

Emerging players

• Hemlane: Tech-enabled residential property management platform targeting individual and small-portfolio landlords with software-plus-services — represents the emerging, software-led model that Compass may eventually compete against for digitally native owners.
• Avail (by Realtor.com): Self-service software platform for independent landlords to list, screen, and manage rentals — a partial substitute for Compass's tenant placement and full-management services among self-managing owners.

Broad incumbents

• Greystar Real Estate Partners: Global leader in residential rental property management and investment; competes for institutional and high-end individual landlord business in Florida and represents the scaled, capital-backed end of the same market.
• FirstService Residential: Large national residential property manager with a Florida footprint; overlaps Compass in single-family and HOA management but operates at much greater scale with broader service offerings.

Others

• AppFolio: Cloud-based property management SaaS provider whose platform Compass runs on; comparable in the sense that AppFolio's customer base of small-to-mid residential managers defines the competitive set Compass operates in.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Compass Property Management Group