OpenTech Services
OpenTech Services, doing business as PeopleTrack, provides a cloud-based visitor, member, and student management platform for U.S. SMBs in K-12 education, recreation, healthcare, daycare, membership clubs, and construction via tiered SaaS subscriptions and self-serve onboarding.
- Company typePrivate
- Founded2011
- HeadquartersSouth Portland, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What OpenTech Services does
OpenTech Services, Inc., operating as PeopleTrack, is a U.S.-based software company headquartered at 777 Broadway in South Portland, Maine, that delivers a cloud-based visitor, member, student, and family management platform. The company was acquired by David Higgins III in December 2011, modernized and re-launched as PeopleTrack in May 2014, transitioned to a cloud and mobile architecture in June 2018, and most recently re-engineered the product as PeopleTrack Nexus in April 2026. The platform supports online enrollment, multi-mode check-in (operator-assisted, self-service kiosk, and scan-and-go), ID badging with digital delivery via text or email, family/group management, performance monitoring, waitlist management, digital registration, and centralized reporting, accessible from any internet-connected browser or device. Underlying technology is a web-based SaaS with a companion Android app and integration utilities (PT Bridge, Dymo Connect, AcuFill SDK) that allow optional on-premise hardware such as badge printers and license scanners.
The business runs on a three-tier SaaS subscription model: Basic at $600 per year for single entry points serving up to 1,500 members; Facility at $1,500 per year supporting up to 10,000 annual visitors across multiple stations; and Enterprise with quote-based pricing for multi-facility deployments. Distribution is product-led growth via direct online self-serve sign-up, a first-month-free trial, and a complementary reseller/channel program with downloadable vendor packets. Additional revenue comes from optional hardware sales and custom integration services. Customer end markets are diversified across K-12 schools, recreation centers, healthcare facilities, daycare providers, clubs and membership organizations, construction sites, and events, with named testimonials from Norman College, St. Joseph Hospital, Little Rock High School, and Parker Community Association.
The company operates with 51-100 employees and a slim disclosed leadership team of David Higgins III (Owner/CEO), John Warwick (Lead Engineer), and Kevin Michel (Accounts Manager). It is privately held and bootstrapped — no external funding rounds, M&A transactions, public-market activity, patents, or AI/ML capabilities are evidenced in the available source material.
OpenTech Services firmographics
Firmographics- Name
- OpenTech Services
- Legal name
- OpenTech Services
- Website
- https://peopletrack.us
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- OpenTech Services, doing business as PeopleTrack, provides a cloud-based visitor, member, and student management platform for U.S. SMBs in K-12 education, recreation, healthcare, daycare, membership clubs, and construction via tiered SaaS subscriptions and self-serve onboarding.
- Ownership category
- akta.pro rank
OpenTech Services industry classification
Industry- Product category
- Visitor Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Self-Service Portal for Scheduling & Management (HLACADAK)
- akta.pro secondary industry
- Personal Care & Wellness Booking Platforms (Beauty, Fitness, Spa) (BPAMAHAF)
Keywords
Where OpenTech Services is headquartered
LocationHeadquarters
- HQ city
- South Portland
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
OpenTech Services business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain
Revenue model
- SaaS Subscription (Basic Plan): Annual subscription model providing full access to PeopleTrack platform features for a single entry point/location. Includes 1 user account, human support, and basic database. Priced at $600/year.
- SaaS Subscription (Facility Plan): Annual subscription for mid- to large-size facilities supporting multiple entry points, check-in stations, field devices, and self-service kiosks. Includes 3 user accounts, multi-station support, and mid-scale database. Priced at $1,500/year.
- SaaS Subscription (Enterprise Plan): Multi-facility solution with unlimited users and accounts, centralized oversight across multiple facilities/locations, enterprise database. Pricing is quote-based and varies based on organization size and resource usage.
- Hardware Sales: Optional sales of hardware including Dymo ID badge printers, Scanshell license scanners, and other badge/ID hardware. Hardware can also be purchased elsewhere but company recommends specific models.
- Custom Integrations & Services: Custom pricing for technical integrations and automations with other systems. Contact-based pricing for specialized needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Basic - Single entry point, up to 1,500 members |
| Subscription | Annual | Facility - Multiple entryways, up to 10,000 visitors/year |
| Subscription | Multi-year contract | Enterprise - Multi-facility, unlimited users |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
OpenTech Services product offering
Product offeringCore offering
OpenTech Services sells PeopleTrack, a cloud-based visitor and member management platform that consolidates enrollment, multi-mode check-in (operator, self-service kiosk, and scan-and-go), digital/printed ID badging, passes, scheduling, performance tracking, waitlist handling, and reporting into a single SaaS system for organizations such as schools, healthcare facilities, recreation centers, clubs, daycare centers, and construction sites.
Product overview
OpenTech Services offers PeopleTrack as a unified visitor and membership management platform providing enrollment, check-in, ID badging, passes, scheduling, performance tracking, and reporting capabilities. The product portfolio consists of the core PeopleTrack web-based platform available in three subscription tiers (Basic, Facility, Enterprise) differentiated by user capacity, entry point support, and database scale; the PeopleTrack Nexus mobile app for on-the-go access; and supporting utilities including PT Bridge for hardware integration, Dymo Connect for badge printers, and AcuFill SDK for scanner support. Feature modules include a Badge Designer for credential creation, Reports Dashboard for analytics, Kiosk Mode for self-service check-in, Waitlist Management for queue handling, Performance Tracking for behavioral monitoring, and Registration Forms for digital enrollment. The April 2026 release of PeopleTrack Nexus represented a major reengineering of the platform architecture.
Differentiator
Problem solved
Functional benefit
Products and services
- PeopleTrack A cloud-based SaaS platform that manages enrollment, check-in (operator, self-service kiosk, scan-and-go), ID badging (digital and printed), passes, scheduling, performance tracking, and reports for visitors, members, students, attendees, and guests. Designed for schools, healthcare facilities, recreation centers, clubs, daycare centers, construction sites, and similar organizations.
- PeopleTrack Nexus Mobile App Native Android mobile application published on Google Play Store providing full access to the PeopleTrack Nexus platform features for on-the-go visitor and member management.
Quantifiable outcome
- Organizations can process large groups in seconds with Scan & Go functionality
- +4 more outcomes
Companies that use OpenTech Services
Customer profileNamed customers4 records
Segments8 records
Ideal customer profiles4 records
OpenTech Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature12 records
OpenTech Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Reseller/Vendor PartnersminorPeopleTrack maintains a reseller and vendor partner program allowing third-party resellers to sell PeopleTrack subscriptions. Resellers can apply vendor codes for discounted customer pricing. Vendor packets and reseller datasheets are available for download.
Scale indicators3 records
Recent moves5 records
Expansion highlights6 records
OpenTech Services competitors and assessment
Company assessmentBroad incumbents
- Verkada: Verkada offers cloud-managed physical security including visitor management as part of a broader camera and access-control platform. It competes with PeopleTrack in K-12 and enterprise but bundles a much larger product portfolio.
- HID Global: HID Global is a large identity and access management vendor whose visitor and credentialing capabilities overlap with PeopleTrack's ID badging and license scanning features for enterprise and government buyers.
- Proxyclick (Honeywell): Proxyclick, now part of Honeywell, is a globally deployed enterprise visitor management platform. It overlaps with PeopleTrack's enterprise tier but typically serves larger multinational accounts with deeper integrations.
Direct peers
- iLobby: iLobby provides enterprise visitor management with self-service kiosks, ID scanning, badge printing, and compliance reporting. It overlaps directly with PeopleTrack's kiosk, scan-and-go, and check-in features for facility operators.
- SwipedOn: SwipedOn is a cloud-based visitor management system with self-service check-in, badge printing, and notifications for SMB and mid-market offices. Its feature set and pricing tiers parallel PeopleTrack's Basic and Facility plans closely.
- Sine: Sine is a mobile-first visitor, contractor, and staff management platform serving construction, facilities, and corporate workplaces. It overlaps with PeopleTrack's construction site and facility operator use cases.
- Traction Guest: Traction Guest offers enterprise visitor management with compliance, watchlist screening, and health screening workflows. It competes with PeopleTrack Enterprise in healthcare, education, and multi-facility deployments.
- Sign In App: Sign In App provides visitor, staff, and contractor sign-in software with badge printing and notifications. It competes directly in the UK/US SMB-to-mid-market segment that PeopleTrack targets.
- Envoy: Envoy is a venture-backed visitor management and workplace experience platform serving offices, schools, and healthcare. It directly competes with PeopleTrack across visitor check-in, badge delivery, and multi-tenant workplace use cases.
Emerging players
- AlertMedia: AlertMedia combines visitor and workforce safety/mass communication features, with overlap to PeopleTrack's check-in and reporting functions in mid-market and enterprise safety use cases.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
OpenTech Services social profiles
Digital presenceOpenTech Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
OpenTech Services leadership team
Management profileNumber of profiles
Profiles3 records
OpenTech Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OpenTech Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OpenTech Services
What does OpenTech Services do?
OpenTech Services sells PeopleTrack, a cloud-based visitor and member management platform that consolidates enrollment, multi-mode check-in (operator, self-service kiosk, and scan-and-go), digital/printed ID badging, passes, scheduling, performance tracking, waitlist handling, and reporting into a single SaaS system for organizations such as schools, healthcare facilities, recreation centers, clubs, daycare centers, and construction sites.
Is OpenTech Services a public or private company?
OpenTech Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was OpenTech Services founded?
OpenTech Services was founded in 2011. It employs 51 to 100 people.
Where is OpenTech Services based?
OpenTech Services is headquartered in South Portland, United States, in the North America region.
How does OpenTech Services make money?
Five revenue lines are on record. SaaS Subscription (Basic Plan) is the primary driver. The others are saaS Subscription (Facility Plan), saaS Subscription (Enterprise Plan), hardware Sales and custom Integrations & Services.
Who are OpenTech Services's main competitors?
Broad incumbents on record are Verkada, HID Global and Proxyclick (Honeywell). Direct peers are iLobby, SwipedOn, Sine, Traction Guest, Sign In App and Envoy. AlertMedia is listed as an emerging player.
Does OpenTech Services have an API?
No public API is recorded for OpenTech Services.
What industry is OpenTech Services in?
OpenTech Services's product category is Visitor Management Software. Its primary akta.pro industry code is HLACADAK, Patient Self-Service Portal for Scheduling & Management, with a secondary code of BPAMAHAF, Personal Care & Wellness Booking Platforms (Beauty, Fitness, Spa). Its NAICS code is 51821 and its SIC code is 7372.