What Northwind does

Northwind Computers, Inc. is a privately held managed IT services provider (MSP) founded in 1997 (homepage references "since 1996") and headquartered at 1821 W Washington St, Boise, Idaho. The company serves small and medium-sized businesses across the Boise/Treasure Valley region with a portfolio that includes: 24/7 managed IT services with proactive monitoring and patch management; Microsoft 365 migration and administration; Okta-based identity and access management (SSO, MFA, user provisioning); on-premise and cloud backup via Veeam and Axcient (including x360Recover for cloud server spin-up and Axcient Cloud for SaaS backup); computer and device repair with a 48-hour turnaround; network cabling; on-site IT support; project-based IT consulting; non-profit-focused IT services at reduced monthly fees; and web development operated through a related entity (webdesignboise.us). Cybersecurity work is funneled through a referral partnership with North Cove Cybersecurity (northcove.us). The underlying technology stack is built entirely on third-party enterprise platforms (Okta, Microsoft 365, Veeam, Axcient, ScreenConnect for remote sessions) with no proprietary platform of meaningful scale disclosed.

The business operates on a hybrid revenue model combining monthly recurring managed service contracts (unlimited-support and hours-based subscriptions), one-time project and repair work, and hardware/software reselling with leasing options. Pricing is quote-based and not publicly disclosed; the company relies on no-obligation IT assessments, free consultations, and word-of-mouth/referral marketing rather than transparent list pricing. Distribution is direct-to-business only, combining remote support and on-site field service for clients in a single regional geography. Customer segments are diversified across non-profits (Idaho Conservation League, World Wildlife Fund, Western Fisheries Foundation), small professional services (Quality Art since 2001, McCall Industrial Supply since 2007, Cybero since 2015, The Modern Hotel & Bar), with marketing materials also targeting law firms, medical offices, accounting/finance firms, real estate, and small-business startups. The firm is owner-operated by David Kading, supported by a small team of approximately 4-5 technical consultants, one accountant, and administrative staff, with no external investment, no parent company, and no subsidiaries disclosed.

Name

Northwind

Legal name

Northwind Computers, Inc.

Website

https://northwind.us

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Northwind is a Boise, Idaho-based managed IT services provider (founded 1997) offering 24/7 monitoring, Microsoft 365, Okta identity management, Veeam/Axcient backups, repairs, and IT consulting to SMBs and non-profits in the Treasure Valley region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Business Service Centers (56143), Facilities Support Services (5612)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• Managed IT services
• IT support
• Computer repair
• Network cabling
• Cloud consulting

Headquarters

HQ city

Boise

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Managed IT Services: Monthly recurring managed services contracts providing unlimited IT support, proactive monitoring, maintenance, and 24/7 technical assistance. Predictable monthly fees replace unpredictable IT costs.
2. Hours-Based IT Support: Fixed monthly hours allocation for IT support, troubleshooting, maintenance, and project work. Flexible and scalable model where clients pay only for hours used.
3. Computer and Device Repair Services: One-time repair services for hardware and software issues with 48-hour turnaround on most repairs.
4. Virus Removal and Security Services: One-time virus clean service with thorough scanning, threat removal, and performance optimization.
5. IT Consulting: Project-based consulting for cloud migration, network design, cybersecurity strategy, compliance, and disaster recovery planning.
6. Web Development Services: Custom website development using non-proprietary, open-source code. Separate service offered through webdesignboise.us.
7. Equipment Sales and Leasing: Hardware and software sales with leasing options for businesses requiring equipment procurement.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Northwind provides managed IT services to small and medium-sized businesses in Boise and the Treasure Valley, Idaho, including 24/7 monitoring, patch management, helpdesk support, cloud consulting, computer repair, network cabling, identity and access management, and Microsoft 365 migrations. Services are delivered through recurring managed services contracts, fixed monthly hours-based support blocks, project-based IT consulting, and one-time repair engagements, supplemented by hardware/software sales and leasing.

Product overview

Northwind is a Managed Services Provider (MSP) offering a comprehensive portfolio of IT services for businesses in the Boise and Treasure Valley, Idaho area. The company's core offering centers on Managed IT Services—a unified platform providing 24/7 monitoring, maintenance, and support. This core service is complemented by specialized offerings including Data Backup Solutions (comprising SaaS Backup, Server Backup via Veeam and Axcient platforms, and Workstation Backup), Computer Services (virus removal, repairs), Identity and Access Management (Okta-based SSO implementations), Microsoft Office 365 services, Network Cabling, Onsite Service, Web Development, IT Consulting, and Non-Profit IT Services. The product portfolio is organized as a unified managed services model supplemented by modular add-on solutions for specific needs like backup and identity management.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services platform providing 24/7 remote monitoring, patch management, proactive maintenance, and user support as a replacement for expensive on-premise IT costs, targeted at small and medium-sized businesses in the Boise and Treasure Valley area.
• Data Backup Solutions Unified backup solutions package covering SaaS backup, server backup, and workstation backup to protect business-critical data from loss due to cyberattacks, hardware failures, or disasters, targeted at SMB clients of the managed IT services practice.
• Computer Services Computer repair services including virus removal, hardware repairs, operating system reloads, and software troubleshooting with a 48-hour turnaround on most repairs, offered to local business clients and on an as-needed basis.
• Identity and Access Management Single sign-on-based identity management services using Okta implementations, providing user provisioning, multi-factor authentication, authorization, and access control for SMB environments with a focus on minimal downtime.
• Microsoft Office 365 Microsoft 365 productivity suite services including email, document management, and communication tools, with specialization in migrations and ongoing management delivered without interruptions or email downtime.
• Network Cabling Expert network cabling services including structured cabling installation, network cleanup, and infrastructure optimization for optimal performance and reliability, delivered with a customer-led migration and implementation model.
• Onsite Service Onsite IT support for hardware installation, software troubleshooting, network setup, and in-person assistance for complex issues requiring physical presence, also supporting remote companies with distributed workforces.
• Web Development Custom website development using non-proprietary, open-source code designed for growth, adaptability, and integration with other applications, creating scalable and versatile web platforms for Northwind's business clients.
• Non-Profit IT Services Specialized IT services for non-profit organizations offering lower monthly fees, secure networks, data backup, hardware and software selection, and remote work assistance to support mission-driven operations on constrained budgets.
• IT Consulting Expert IT consulting covering cloud migration, network design, cybersecurity strategy, IT governance, compliance, and disaster recovery planning delivered as discrete projects for clients.

Quantifiable outcome

• 43% of companies that experience data loss go out of business within one year; 50% of small businesses without disaster recovery plans; 91% of companies that suffer data loss for more than 10 days file for bankruptcy within two years
• +3 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• OktacoreTechnology or IntegrationOkta is the primary identity and access management platform implemented by Northwind. Services include single sign-on (SSO), multi-factor authentication, user provisioning, and access control. Integrates with Microsoft Office 365, Salesforce, AWS, and other enterprise applications. Northwind specializes in Okta implementations with focus on minimal downtime for end users.
• AxcientcoreTechnology or IntegrationAxcient provides cloud-based backup solutions including Axcient Cloud for SaaS backup (protecting email, files, contacts, calendar) and x360Recover platform for server backup with encrypted data protection and cloud server spin-up capabilities. Northwind offers these as managed backup solutions to clients.
• VeeamcoreTechnology or IntegrationVeeam Backup and Replication is offered as an onsite backup solution ensuring business resilience and eliminating data loss and downtime. Northwind provides implementation and management of Veeam solutions as part of data protection services.
• Microsoft 365 / Office 365coreTechnology or IntegrationNorthwind is an Office 365 specialist with extensive migration experience. Has migrated hundreds of domains and thousands of mailboxes to Microsoft 365 without interruptions or email downtime. Provides ongoing support and management for Microsoft 365 environments.
• Web Design Boise (webdesignboise.us)minorChannel Partner/ Reseller/ DistributorSeparate but related web development service operated by Devin Bowermaster. Northwind refers web development work to this entity. Websites developed using non-proprietary, open-source code that is designed for growth, adaptability, and integration.
• North Cove Cybersecurity (northcove.us)minorChannel Partner/ Reseller/ DistributorCybersecurity services provided by Colby Dillon at northcove.us. Northwind refers cybersecurity work to this partner. Website footer credits them for cybersecurity services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SHI International: Large IT solutions provider offering managed services, hardware procurement, and cloud services to organizations of all sizes; comparable breadth of offerings but at vastly larger scale than Northwind.
• ConnectWise: Dominant platform vendor for MSPs providing RMM, PSA, and security tooling; indirectly comparable as the software backbone that competing managed service providers (including Northwind and its peers) use to operate.
• Kaseya: Large, private-equity-backed provider of IT management and security software for MSPs; broader-scope incumbent that competes with and enables managed service providers like Northwind.
• Converge Technology Solutions: Larger, publicly listed IT solutions provider offering managed services, cloud, cybersecurity, and infrastructure across North America; overlaps Northwind's SMB-focused managed IT offerings as part of a broader portfolio.
• Insight Enterprises: Global IT solutions integrator providing managed services, cloud, and modern workplace solutions to SMB through enterprise; competes in adjacent managed services and Microsoft 365 deployment space.

Direct peers

• Marco Technologies: Regional managed IT services and document solutions provider serving SMB and mid-market businesses with managed services, cloud, and cybersecurity offerings comparable to Northwind's portfolio.
• Dataprise: Mid-market managed IT services provider offering 24/7 monitoring, backup, cybersecurity, and cloud services to SMB and mid-market clients, similar in core service model and customer profile to Northwind.
• Custom Computer Specialists: Managed IT services provider focused on small and mid-sized organizations offering helpdesk support, managed services, cybersecurity, and cloud solutions with a comparable geographic and customer model.
• Computex Technology Group: Mid-sized managed IT services and consulting firm delivering managed services, cloud, backup, and cybersecurity to SMB and enterprise customers across multiple U.S. regions, comparable service mix to Northwind.

Emerging players

• Peak 10 + ViaWest (now Flexential): IT infrastructure and managed services provider focused on cloud, colocation, and managed hosting, partially overlapping with Northwind's cloud migration and managed IT services for SMBs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/northwindboise
• LinkedInlinkedin.com/company/northwind-computers-inc/about
• Instagraminstagram.com/northwindboise
• Xx.com/NWindComputers

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northwind