Name

Hellonext

Legal name

Skcript Technology Co.

Website

https://hellonext.co

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Customer Feedback Management Software

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industry

IT Incident, Problem & Change Management Platforms (HDAEALAI)

Keywords

• Customer feedback management
• Product roadmap software
• Feature request tracking
• Changelog management tools
• Product management platform

Headquarters

HQ city

Chennai

HQ country

India

HQ region

Asia

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: FeatureOS operates on a subscription SaaS model with tiered pricing plans. The platform offers a free trial for 30 days with guaranteed return on investment messaging. Pricing tiers likely include Standard and Enterprise levels.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

FeatureOS (formerly Hellonext) is an AI-powered, all-in-one customer feedback management SaaS platform that centralizes customer input from Slack, email, Intercom, in-app widgets, and support tickets into a single inbox. It pairs AI-driven duplicate detection and theme clustering with roadmaps, branded release notes, knowledge base, and embeddable widgets to give product teams a continuous loop from feedback capture to release communication.

Product overview

FeatureOS is an all-in-one customer feedback management platform for product teams, offered as a unified platform with multiple integrated modules. The core product suite includes Feedback Boards (for centralized feedback collection from all channels), Forms & Surveys (for structured data capture), Roadmaps (for visual planning with prioritization frameworks), Release Notes (for branded changelog announcements), and Knowledge Base (for self-service documentation). AI Assist powers auto-categorization, duplicate detection, trend surfacing, and generative content creation across all modules. Additional capabilities include embeddable Widgets & APIs, iOS mobile app, Custom Domains for white-labeling, and SupportWire for support team integration. The platform connects with tools like Slack, Jira, Linear, Intercom, and Salesforce through 50+ native integrations, with release cadence of approximately one feature every 6 days.

Differentiator

Problem solved

Functional benefit

Products and services

• Feedback Boards Centralized feedback management module that consolidates customer input from every channel including Slack, email, Intercom, in-app widgets, and support tickets into a single board with AI-powered duplicate merging and theme clustering. Targeted at product managers and customer-facing teams.
• Forms & Surveys Structured feedback collection tool featuring drag-and-drop survey builder with conditional logic, custom fields, and AI-generated summaries that link directly to the product roadmap.
• Roadmaps Visual planning module with drag-and-drop interface supporting List, Kanban, and Timeline views. Includes built-in prioritization frameworks like R.I.C.E. and Value vs. Effort, with native 2-way sync to Jira and Linear.
• Release Notes

Quantifiable outcome

• 1,100+ teams using FeatureOS instead of traditional roadmaps
• +3 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability5 records

Feature10 records

Partnerships

Five partnerships are on record, tiered core and major.

• SlackcoreTechnology or IntegrationNative integration with Slack for feedback pipeline. Feedback from Slack threads captured directly into FeatureOS boards. Status change notifications sent to Slack channels.
• JiracoreTechnology or IntegrationDeep 2-way sync with Jira. Roadmap updates automatically through native Jira integration. Status changes sync bidirectionally.
• LinearcoreTechnology or IntegrationNative 2-way sync with Linear. Deep integration allowing roadmap updates to flow automatically through Linear.
• IntercomcoreTechnology or IntegrationIntegration with Intercom for capturing customer conversations and support chats as feedback into the platform.
• SalesforcemajorTechnology or IntegrationNative Salesforce integration allowing feedback and customer signals to flow between CRM and product feedback platform.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Savio: Savio centralizes customer feedback from multiple sources (help desk, CRM, email) and links it to feature prioritization. It targets a similar SMB product team use case as FeatureOS with a narrower feature set.
• Nolt: Nolt provides public-facing feature request boards with voting and changelogs for SaaS companies. It overlaps with FeatureOS's feedback boards and changelog modules, particularly for smaller teams seeking simple public roadmaps.
• Fider: Fider is an open-source feedback board platform that lets users post, vote, and discuss feature requests with roadmap visibility. It competes with FeatureOS's boards and changelogs primarily in the SMB and open-source-adjacent segment.
• Dovetail: Dovetail is a customer research and feedback analysis platform with AI-powered thematic clustering. While more focused on qualitative research, its AI clustering and feedback synthesis capabilities overlap with FeatureOS's AI Copilot for thematic analysis.

Broad incumbents

• Pendo: Pendo is a broader product experience platform combining in-app analytics, feedback, roadmaps, and guides. While much larger and more analytics-focused, its feedback and roadmap modules overlap directly with FeatureOS's core offering for enterprise product teams.
• Atlassian (Jira Product Discovery): Atlassian's Jira Product Discovery is a product discovery and prioritization tool built natively into the Jira ecosystem that most FeatureOS customers already use. It represents both a key integration partner and the most significant platform-level competitive threat.

Direct peers

• Productboard: Productboard is a product management platform with deep prioritization, roadmap, and customer insights capabilities. It overlaps significantly with FeatureOS's roadmap, prioritization framework, and feedback consolidation modules, serving the same product manager buyer.
• Canny: Canny is a customer feedback and feature request management platform used by product teams to collect, prioritize, and communicate roadmap decisions. It directly competes with FeatureOS across feedback boards, prioritization, and changelog announcements for the same product manager persona.
• Aha!: Aha! is a product roadmap and strategy platform with built-in feedback portals, ideas, and prioritization. It competes with FeatureOS's roadmap and prioritization modules for the same product strategy and PM buyer, though it leans more toward enterprise.
• UserVoice: UserVoice pioneered customer feedback management for product teams, offering feedback boards, voting, and roadmap communication. It is a direct predecessor/competitor in the same feedback-to-roadmap workflow that FeatureOS targets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/hellonexthq

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hellonext