What Evercom does

Evercom S.R.L is a privately held Belgian software company founded in 1984 and headquartered in Brussels (Rue de la Fusée 64, B-1130), operating in the unified communications management space. The company develops and distributes MoYoBi, a multi-tenant cloud-based monitoring and analytics platform with native variants for Microsoft Teams (Graph API integration, Azure AD sync), Cisco Webex Calling (call history API, Hub Directory sync), and Zoom Phone (call logs API, Zoom Directory sync). MoYoBi delivers real-time KPIs, dashboards, automated reporting, and provisioning for auto attendants, call queues, hunt groups, and agents across these ecosystems, and is available as a native app in the Microsoft Teams App Store and the Webex App Hub. The platform scales from 1 to 1,000+ tenants and 10 to 100,000+ users per tenant, and is sold under annual user-based or per-queue subscriptions with a 30-day free trial.

Beyond MoYoBi, Evercom is the exclusive global distributor of MIND CTI's PhonEX ONE and PhonEX TEN call accounting solutions (perpetual and subscription licensing, per-extension tiers up to 1,000), Red Box voice recording and quality management software (MiFID II, PCI DSS, GDPR compliant), 2Ring contact center software for Cisco environments (Dashboards, Finesse gadgets, sold since June 2015), Scannex RS232 data collection equipment, and Roda ruggedised mobile computing hardware for defense and field service markets. The company monetizes through a mix of recurring SaaS subscriptions (MoYoBi), perpetual on-premises licenses (PhonEX), hardware sales (Roda, Scannex), and professional/support services, reaching customers primarily via direct enterprise sales, marketplace listings, and active participation in UC industry events (Commsverse, Comms vNext, Cisco Live, WebexOne Tour).

Name

Evercom

Legal name

Evercom S.R.L

Website

https://evercomgroup.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Evercom is a Belgian unified communications software company, founded in 1984, that develops the MoYoBi cloud monitoring platform for Microsoft Teams, Webex Calling, and Zoom Phone and distributes call accounting, voice recording, and contact center solutions from MIND CTI, Red Box, 2Ring, Roda, and Scannex to enterprise customers globally.

Ownership category

akta.pro rank

Product category

Unified Communications Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks) (HDAFAMAA)

akta.pro secondary industry

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)

Keywords

• Unified communications monitoring
• Call accounting software
• Voice recording solutions
• Contact center analytics
• Telecom expense management

Headquarters

HQ city

Brussels

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Supply Chain, Operations

Revenue model

1. Software Licenses (SaaS/Subscription): Evercom generates primary revenue through cloud-based software licenses for its MoYoBi platform and on-premises call accounting solutions (PhonEX ONE, PhonEX TEN). Licenses are priced per user and/or per communication queue, with subscription models for cloud deployments and perpetual licenses for on-premises installations.
2. On-Premises Software Licenses: PhonEX ONE and PhonEX TEN are sold as perpetual licenses with optional modules. PhonEX TEN supports licenses for 20, 50, 100, 200, up to 1,000 extensions. The company also offers upgrade paths from PhonEX TEN to PhonEX ONE with price difference billing.
3. Ruggedised Hardware Sales: Evercom distributes Roda Computer ruggedised products including notebooks, tablets, handhelds, vehicle PCs, displays, servers, and peripherals — targeting defense, field service, public security, and industrial markets.
4. Equipment & Accessories (Scannex): Sale of Scannex data collection equipment including IP Buffer and MICRO Buffer devices for PBX CDR/SMDR capture, alarms, and switch administration markets.
5. Support & Professional Services: Remote technical support services provided via TeamViewer, E-service help desk platform, and direct support team contact. Includes software updates via FTP site access.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Evercom develops and distributes MoYoBi, a multi-tenant cloud-based SaaS platform for unified communications monitoring, provisioning, and call analytics across Microsoft Teams, Cisco Webex Calling, and Zoom Phone environments. The company complements this with PhonEX call accounting solutions, Red Box voice recording and PCI DSS suppression software, 2Ring Cisco Finesse gadgets and dashboards, Scannex RS232 data collection equipment, and Roda ruggedised mobile computing hardware for defense and field service markets.

Product overview

Evercom offers a unified communications portfolio comprising MoYoBi as the core cloud-based monitoring and call analytics platform with specialized variants for Microsoft Teams, Zoom Phone, and Webex Calling. This integrates with call accounting solutions PhonEX ONE and PhonEX TEN from MIND CTI for enterprise billing. The portfolio includes Red Box recording solutions for voice, screen, quality management, and PCI compliance, plus 2RING software for Cisco contact center enhancements including dashboards, wallboards, and Finesse gadgets. Supporting hardware includes Scannex data collection equipment and Roda ruggedized computing systems.

Differentiator

Problem solved

Functional benefit

Brands

• MoYoBi: Cloud-based monitoring and call analytics solution for Microsoft Teams, Webex Calling, and ZoomPhone. Provides management, monitoring, and reporting for unified communications platforms.

Products and services

• MoYoBi for Microsoft Teams Cloud-based SaaS solution for Microsoft Teams that delivers management, monitoring, and call analytics via Microsoft Graph APIs. It provides automated user provisioning, DID number management, and real-time KPIs for Auto Attendants, Call Queues, Agents, and Users. Designed for IT administrators and service providers managing Teams voice deployments.
• MoYoBi for Zoom Phone Cloud-based monitoring and call analytics solution for Zoom Phone environments, integrating via Zoom Call Logs API and Zoom Directory API. Supports management of multiple Zoom Phone tenants from a single MoYoBi instance, with dedicated reports for Auto Receptionists, Call Queues, and Hunt Groups. Targets service providers and enterprises running Zoom Phone.
• MoYoBi for Webex by Cisco Cloud-based managing, monitoring, and call analytics solution for Cisco Webex Calling using the Webex Call History API. Supports synchronization with Webex Hub Directory and manages multiple Webex Hubs from one MoYoBi system. Listed on the Webex App Hub for native installation.
• Webex Calling AA&CQ Management Solution Webex Calling solution providing advanced Auto Attendant and Call Queue monitoring, real-time analytics, and call accounting for organizations running Webex Calling.
• MoYoBi Native Microsoft Teams App Native Microsoft Teams application version of MoYoBi providing reporting, analytics, and Teams management accessible directly inside the Microsoft Teams client.
• MoYoBi Real-Time Metrics and Delegated Call Queue Management Enhancement to MoYoBi delivering real-time and historical metrics, delegated call queue management capabilities, and a lightweight contact center offering as a native Microsoft Teams App.
• PhonEX ONE MIND CTI's leading enterprise call accounting and internal billing solution distributed by Evercom. Provides a unified invoice system for all voice communication expenses including traditional telephony, IP telephony, mobile, fax, and data content, with drill-down reporting, real-time dashboards, fraud detection, and multi-currency/multi-language support. Sold as unlimited extensions subscription for large enterprises.
• PhonEX TEN MIND CTI's call accounting solution for small and medium enterprises, supporting up to 400 extensions and 2 sites. Available in extension-based license tiers of 20, 50, 100, 200, up to 1,000 extensions and supports up to 2 data sources. Targets SMBs needing unified invoice systems for voice communication expenses.
• Red Box Voice Recording Web-based voice recording solution with a single modular architecture for recording telephone and electronic communications in contact centers, trading floors, and financial institutions. Supports MiFID II compliance with PCI DSS suppression modes including automated, manual, and telephony-triggered suppression.
• Red Box Quality and Performance Management Contact center quality management solution enabling assessment, measurement, and reporting on operational performance based on audio records, screen information, and associated data events. Includes e-learning and coaching applications for agent development.
• Red Box Screen Recording Screen activity recording synchronized with audio to recreate customer service interactions for quality assurance and compliance purposes in contact centers.
• Red Box PCI Suppression PCI DSS-compliant audio suppression solution that controls call recording suppression during credit card transactions through automated, manual, or telephony keypad-triggered methods. Designed for organizations handling payment card data over recorded calls.
• Red Box Proactive Monitoring Silent monitoring of conversations and screen activity in real time with post-operation analysis capabilities for contact center quality management.
• 2Ring Dashboards and Wallboards Real-time information delivery solution for contact centers supporting desktops, mobile devices, plasma screens, and Cisco devices. Web-based configuration tool enables supervisors to modify KPIs without IT involvement. Targets Cisco Unified Contact Center Express and Enterprise deployments.
• 2Ring Gadgets for Cisco Finesse Extension suite for Cisco Finesse deployments integrating contact center with CRM, helpdesk, and other web-based solutions. Includes browser gadget, info panel, orchestrator, team messaging, and compact agent tools. Available for Cisco Unified Contact Center Express v10+ and UCCE v9+.
• Scannex IP Buffer Network device for collecting data from TCP/IP-enabled devices using telnet and login, or standard RS232/V24, with automatic DCE/DTE pin detection and protocol configuration. Used in PBX CDR/SMDR, alarm, and switch administration environments.
• Scannex MICRO Buffer Line-powered data storage device with 1 Mbyte capacity and 10-year data retention for PBX CDR/SMDR collection.
• Roda Ruggedised Equipment Rugged mobile PC systems distributed by Evercom including notebooks, tablets, handhelds, vehicle/panel PCs, displays, power supplies, servers, and network systems for defense, surveying, field service, telecommunications, public security, and industrial markets.

Quantifiable outcome

• IT workload reduction through automated provisioning, DID management, and AA/CQ configuration scheduling
• +1 more outcomes

Named customers20 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• Cisco (Webex Calling)coreTechnology or Integration · 27 April 2023MoYoBi Cloud Suite is fully integrated with Webex by Cisco's cloud-based phone system Webex Calling, available on the Webex App Hub. The integration enables seamless collaboration using a scalable, secure cloud-based communication system, with integrated reporting and dashboarding. Evercom also participates in Cisco Live events and has co-developed a Lite Call Center solution combining Webex Cx Basic with MoYoBi.
• 2RingcoreTechnology or Integration · 1 June 2015Evercom is the official distributor of 2Ring Software solutions since June 2015. 2Ring is a Cisco Preferred Solution Partner, active since 2001 in contact center and IP telephony software. 2Ring ranked among Deloitte Technology Fast 50 CE's fastest growing IT companies in 2008 and 2010. Their product suite includes Dashboards & Wallboards, Gadgets for Cisco Finesse, and Agent scripting tools.
• MIND CTIcoreTechnology or Integration · 14 February 2010Evercom is an exclusive business partner for distributing MIND CTI's PhonEX ONE and PhonEX TEN call accounting solutions globally. MIND CTI has a proven record in call management and accounting solutions since 1995. Their success stories include over 15,000 enterprises in 40+ countries, including Coca-Cola, Intel, Microsoft, NATO, and major financial institutions. This partnership forms the backbone of Evercom's call accounting product line.
• Red Box RecorderscoreTechnology or Integration · 14 February 2010Red Box Recorders (parent company: Origin Data Realisation, founded 1988) provides voice recording solutions for contact centers, trading floors, and regulated industries. Evercom added Red Box to its portfolio in 2010. Red Box's unique frame-based recording technology enables single-server recording scalable across enterprise deployments, supporting MiFID II, FCA, and PCI DSS compliance requirements.
• Roda Computer GmbHsupportingTechnology or Integration · 14 February 2010Roda Computer GmbH (headquartered in Germany) specializes in ruggedised mobile PC systems including notebooks, tablets, handhelds, vehicle PCs, displays, servers, and peripherals. Evercom is the exclusive business partner for distributing Roda products. Roda serves markets in Army & Defence, Surveying, Field Service, Telecommunication, Public Security, and Industry.
• ScannexsupportingTechnology or IntegrationScannex (established 1978) provides professional RS232 buffering and network data collection equipment for PBX CDR/SMDR, alarms, and switch administration markets. Products include IP Buffer and MICRO Buffer devices with proprietary automatic pin detection and baud rate resolution technology. Scannex exports internationally with an impressive global client base.
• Microsoft (Teams)coreTechnology or IntegrationMoYoBi provides deep Microsoft Teams integration using the latest Graph APIs, supporting Operator Connect, Direct Routing, and Calling Plan deployment models. Automatic synchronization with Azure AD. MoYoBi is available as a native Microsoft Teams App. Evercom participates in Commsverse and Comms vNext events which are Microsoft Teams community conferences.
• Zoom (Zoom Phone)coreTechnology or IntegrationMoYoBi integrates with Zoom Phone via Call Logs API and Zoom Directory API, providing monitoring and call analytics for Zoom Phone environments. The platform supports multiple Zoom Phone tenants managed from a single MoYoBi instance, with dedicated dashboards for auto receptionists, call queues, hunt groups, and agents.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ASC Technologies: German incumbent offering compliance recording, quality management, and analytics for financial services and contact centers. A broader incumbent in regulated-industry recording where Evercom competes via Red Box.
• Enghouse Networks (now Landis+Gyr / Enghouse Systems): Long-standing call-accounting, recording, and quality-management vendor (formerly Verint contact-center division / TelStrat) — broad incumbent in the same enterprise voice-management category as PhonEX and Red Box.
• AudioCodes: Israel-based provider of UC voice infrastructure, SIP endpoints, and analytics/recording for Microsoft Teams and Cisco. Broad incumbent overlapping with MoYoBi at the Teams-UC-management layer.

Direct peers

• Imagicle: Italy-based UC analytics, call recording, and contact-center software provider for Cisco and Microsoft environments. Directly comparable European UC-software competitor in call analytics and compliance recording.
• 2RING: Cisco Preferred Solution Partner for contact-center dashboards, wallboards, and Finesse gadgets. Evercom acts as official distributor since 2015; direct overlap in Cisco-contact-center productivity software.
• Red Box Recorders: UK voice-recording vendor serving contact centers, trading floors, and regulated enterprises. Evercom redistributes its solutions under a partnership; product overlap in compliance-grade recording (MiFID II, PCI DSS).
• MIND CTI: Israeli vendor of PhonEX call accounting and internal billing solutions — the core on-prem product set Evercom distributes globally under its exclusive partnership. Direct product overlap in enterprise call accounting.

Emerging players

• CallCabinet: Cloud-native voice-recording and AI analytics platform for compliance (PCI, MiFID II) and quality management — directly comparable to Red Box in regulated industries with a SaaS-only model.

Regional players

• Oak Innovation: UK-based UC analytics, call recording, and contact-center solutions provider focused on Microsoft Teams and Cisco environments — a comparable competitor in UK/EMEA markets where Evercom also sells.
• Computel: Dutch distributor and integrator of UC, contact-center, and recording solutions for Cisco and Microsoft — comparable Belgian/Dutch-channel partner model with overlapping vendor portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Evercom