What Instant Solutions does

Instant Solutions (legal name: Instant Solutions Tecnologia e Informática) is a Brazilian-headquartered provider of cloud-based communication and customer experience platforms, founded in 2003 in California by serial entrepreneur Paulo Mannheimer (UC Berkeley MBA) and now operating from Rio de Janeiro. The company sells an integrated product portfolio built around four pillars: Instant Voice (PABX and contact center infrastructure scaling to 10 million minutes per day and up to 10,000 agents with 8x5 to 24x7 support tiers), Kwik (omnichannel customer service platform integrating WhatsApp, Instagram, Facebook, chat, email, SMS, and voice under one interface), Kwik Scout (WhatsApp monitoring and audit tool), and Cortex (GPT-powered AI virtual assistant for customer service, support, and sales). Underlying infrastructure is delivered via Instant Cloud on AWS, with Instant Builder providing a no-code chatbot and automation layer with 20+ native integrations to CRMs and AI providers.

The business serves over 800 enterprise clients concentrated in Brazilian financial services (Bradesco Corretora, XP Investimentos, Genial Investimentos, Ativa Investimentos, Delphos), government (Polícia Civil do Estado do Rio de Janeiro), e-commerce (Infracommerce), healthcare (Vet Care), retail/manufacturing (DeMillus handling 20,000 daily 0800 calls), transportation (DBTRANS), and technology (BRQ with 900+ extensions). Revenue is generated primarily through recurring subscription contracts tiered by agent count and support level, supplemented by professional services for implementation and CRM integration add-ons; pricing is quote-based rather than publicly disclosed. Five regional offices span Brazil (Rio de Janeiro headquarters, São Paulo, Porto Alegre, Brasília, Curitiba) and the company is privately held by its founder with no disclosed external institutional investors.

Differentiation rests on its official Meta WhatsApp Business partnership (with first-to-market WhatsApp Calling capability launched September 2025), AWS infrastructure partnership, native integrations with major CRMs (Salesforce, HubSpot, Pipedrive, RD Station, Zendesk, Freshdesk) and AI providers (OpenAI, Anthropic Claude, Mistral), and Brazilian data residency with LGPD compliance and 5-year backup retention. The 11-50 employee organization has executed a focused AI expansion across 2024-2025 with the Cortex AI Assistant, AI Agent for Chats, and Voice AI Agent launches.

Name

Instant Solutions

Legal name

Instant Solutions Tecnologia e Informática

Website

https://instant.com.br

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Instant Solutions provides cloud-based omnichannel customer communication platforms (Instant Voice, Kwik, Cortex AI) to over 800 Brazilian enterprises across financial services, government, healthcare, and e-commerce. Revenue is generated via recurring subscriptions and professional services.

Ownership category

akta.pro rank

Product category

Cloud Communications / Contact Center as a Service (CCaaS)

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Cloud communications platform
• Omnichannel contact center
• WhatsApp business API
• VoIP telephony software
• AI customer service automation

Headquarters

HQ city

Rio

HQ country

Brazil

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Cloud Services: Recurring subscription model for cloud-based communication platforms (Instant Voice, Kwik, Instant Cloud). Pricing based on number of agents, features, and usage volume. Standard support included with premium support options.
2. Contact Center Platform Licensing: Licensing of contact center platform with tiered plans (Instant Voice for SMB vs. Instant Voice Omnichannel for enterprises). Features scale from 500 to 10,000 agents with 8x5 to 24x7 support.
3. Professional Services: Implementation, consulting, and customization services for platform deployment. Includes training, migration support, and ongoing technical assistance.
4. CRM Integration Add-ons: Additional fees for advanced integrations with CRM platforms including Salesforce, HubSpot, Pipedrive, RD Station, and Zendesk. Premium features for enhanced automation and analytics.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels6 records

Core offering

Instant Solutions develops and sells a cloud-based unified communications and contact center software portfolio for enterprise customers. Its core products include Instant Voice (PABX and omnichannel contact center), Kwik (omnichannel customer service platform integrated with WhatsApp Business API and other messaging channels), Cortex (GPT-powered AI virtual assistant), Kwik Scout (WhatsApp monitoring and auditing), Instant Cloud (cloud telephony infrastructure), and Instant Builder (no-code chatbot builder). The platform serves over 800 enterprise clients across Brazil with usage-based subscription pricing.

Product overview

Instant Solutions offers a modular platform portfolio organized around four main pillars: (1) Instant Voice - cloud-based telephony and contact center infrastructure including PABX IP and omnichannel contact center capabilities; (2) Kwik - the flagship omnichannel customer service platform integrating WhatsApp, Instagram, Facebook, email, SMS, voice, and chat into a single interface, supplemented by Kwik Scout (monitoring/audit), Instant Builder (no-code chatbot/automation builder), and Jornada de Vendas/Agenda do Vendedor (sales pipeline management); (3) Cortex - an AI virtual assistant powered by GPT technology for customer service, support, and sales optimization; and (4) Instant Cloud - underlying cloud unified communications infrastructure. The products are designed to work independently or as an integrated ecosystem, with Instant Voice and Kwik sharing AI capabilities through Cortex.

Differentiator

Problem solved

Functional benefit

Brands

• Instant Voice: Multichannel customer service platform including PABX IP, Contact Center, URA, DAC, automatic dialer, call recording, and VoIP solutions for businesses of all sizes.
• Kwik
• Kwik Scout
• Cortex
• Instant Cloud
• InstantBot

Products and services

• Instant Voice Multichannel cloud-based contact center and PABX platform with automatic dialing, intelligent call distribution, screen recording, real-time reporting, URA/IVR (200+ features), and web agent supervision. Designed for operations from small businesses up to 10 million minutes per day, supporting 500 to 10,000+ agents with tiered plans from 8x5 to 24x7 support.
• Kwik Omnichannel customer service, sales, and automation platform integrating WhatsApp (with Calling), Instagram, Facebook, site chat, email, SMS, and voice into a single interface. Includes native CRM with sales funnel, chatbot builder, multi-agent management, real-time reports, and campaign broadcasting for enterprise customer service operations.
• Cortex AI-powered virtual assistant integrated with GPT technology, designed to optimize the performance of customer service, support, and sales teams. Compatible with Kwik and Instant Voice platforms, providing generative AI responses, knowledge retrieval, predictive analytics, and continuous learning from interactions.
• Kwik Scout WhatsApp monitoring and audit tool that provides complete visibility into how teams interact with customers. Essential for compliance, security, and quality management across customer service operations.
• Instant Cloud Cloud-based unified communication infrastructure providing telephony and customer service with maximum performance, security, and scalability. Operates in cooperation with AWS environment, providing 24x7 high availability with hybrid architecture and eliminates the need for physical hardware investments.
• Instant Builder No-code chatbot and automation flow builder with 20+ native integrations including AI providers (OpenAI, Claude, Mistral), CRMs, communication channels, and analytics platforms. Enables GPT-powered chatbot interactions and AI-driven automation flows without coding.

Quantifiable outcome

• Operational cost reduction through cloud infrastructure migration
• +3 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration31 records

AI capability9 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• Amazon Web Services (AWS)coreTechnology or IntegrationAWS serves as the primary cloud infrastructure provider for Instant Cloud platform. The Instant Cloud operates in cooperation with AWS environment providing high availability (24 hours, 7 days a week) with hybrid architecture for cloud-based multichannel communication solutions.
• Meta (WhatsApp)coreTechnology or IntegrationOfficial Meta partner and WhatsApp Business API provider. Kwik platform is developed as an official WhatsApp Business partner, enabling native WhatsApp integration, WhatsApp Calling features, and API access for business communications. This partnership provides first-to-market capabilities for voice calls within WhatsApp Business API.
• SalesforcecoreTechnology or IntegrationNative integration with Salesforce CRM enabling click-to-dial, automatic call logging, pipeline integration, and automatic WhatsApp message sending. Integration available through Salesforce AppExchange.
• HubSpotcoreTechnology or IntegrationDual integration with HubSpot: Pipeline of Businesses integration for paid plans and Lists of Contacts/Companies integration available for all plans including free tier. Enables automated dialing, call recording, and CRM synchronization.
• PipedrivemajorTechnology or IntegrationIntegration with Pipedrive CRM allowing automatic dialing from business records, automatic call logging, and business follow-up management directly within Pipedrive pipeline.
• RD StationmajorTechnology or IntegrationIntegration with RD Station CRM for lead management and sales automation. Enables automated dialing, call logging, and pipeline synchronization for inbound marketing and sales workflows.
• ZendeskmajorTechnology or IntegrationIntegration with Zendesk Support available on Zendesk Marketplace. Includes phone integration with dial pad, click-to-dial, call recording linking, automatic ticket creation, and operator assignment. Available as native Zendesk app.
• GLPIminorImplementation/ SI/ Consulting PartnerGLPI integration for asset management and incident tracking. Associates support tickets with specific assets and tracks full incident lifecycle from opening to resolution.
• OpenAIcoreTechnology or IntegrationOpenAI integration within Instant Builder for advanced conversational AI capabilities. Enables GPT-powered chatbot interactions and AI-driven automation flows.
• Anthropic (Claude AI)majorTechnology or IntegrationClaude AI integration within Instant Builder for enhanced bot comprehension and response capabilities. Alternative AI provider for chatbot natural language understanding.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Vonage: Global UCaaS/CPaaS provider (now under Ericsson) with Brazilian presence offering cloud communications APIs and contact center solutions overlapping with Instant Solutions' offerings.
• Twilio: Global CPaaS provider that acquired Brazilian competitor Take Blip; offers programmable communications APIs and Flex contact center that overlap with Instant Voice and Kwik's omnichannel capabilities.
• Avaya: Global UCaaS/CCaaS incumbent with Brazilian operations serving enterprise customers; competes broadly in the Brazilian enterprise telephony market that Instant Voice addresses.
• NICE inContact: Global CCaaS and CX analytics leader with Brazilian operations serving enterprise customers; competes with Instant Voice at the high end of the Brazilian contact-center market.
• Talkdesk: Global cloud CCaaS company with Brazilian market presence offering AI-driven contact center solutions; competes with Instant Voice for enterprise CX deals.
• Genesys: Global CCaaS leader with Brazilian operations offering cloud contact center and CX orchestration as part of a broader enterprise suite; competes with Instant Voice at the high end of the Brazilian enterprise market.
• Five9: Global cloud CCaaS provider expanding in Brazil with AI-powered contact center capabilities; overlaps with Instant Voice's enterprise omnichannel offering.

Direct peers

• Movidesk: Brazilian omnichannel customer service platform integrating chat, email, telephony, and social channels. Direct competitor to Kwik in the Brazilian enterprise customer-engagement market.
• Take Blip: Brazilian conversational AI and chatbot platform (acquired by Twilio) competing in Brazilian enterprise messaging and contact-center automation, overlapping with Kwik's chatbot and omnichannel capabilities.
• TotalVoice: Brazilian VoIP and cloud telephony provider offering PABX, contact center, and WhatsApp Business API capabilities. Directly competes with Instant Voice in the Brazilian enterprise telephony market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/instant.br
• LinkedInlinkedin.com/company/instant-solutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Instant Solutions