Cross the Divide

What Cross the Divide does

Cross the Divide (CTD) is a privately held managed IT services provider headquartered in San Francisco that serves exclusively non-profit organizations across the United States. Founded in 2005, the company delivers fully managed IT services — including private cloud infrastructure, network security, Microsoft 365/Office 365 management and migration, remote access, disaster recovery, and a full-service help desk — to a base that today spans 100+ offices and supports roughly 1,800 end-user staff. CTD layers on adjacent capabilities such as cybersecurity, risk reduction, vendor management, and integration support for platforms including Salesforce, Microsoft Teams, Active Directory, and point-of-sale systems, positioning itself as the integrated IT partner of record for mission-driven organizations.

CTD's core technology is a private cloud and managed-IT platform purpose-built for non-profit operational requirements, combined with hands-on delivery of enterprise-grade tooling (firewalls, MFA, backup/restore, failover) at price points achievable through economies of scale. The company does not develop proprietary AI or data products; its differentiation rests on operational execution, domain specialization, and the ability to scope and execute complex multi-vendor projects (e.g., facility construction, mergers, after-hours cutovers) for clients such as Ronald McDonald House Charities, Habitat for Humanity East Bay Silicon Valley, GRID Alternatives, and the National Center for Lesbian Rights.

The business model is subscription-based managed services sold through a consultative enterprise field-sales motion targeting non-profit decision-makers (typically VPs of Operations or Directors of HR/Operations). Pricing is quote-based and not publicly disclosed; CTD's core value proposition is delivering enterprise-level IT capabilities at significant budgetary savings relative to in-house teams or generalist providers. Customer acquisition is supported by a website, blog, case studies, and a "Request a Quote" direct-engagement channel. With 11-50 employees and no disclosed funding rounds, CTD operates as a self-sustaining, profitable-services firm whose growth is paced by client retention and incremental non-profit wins rather than capital-driven expansion.

Name

Cross the Divide

Legal name

Cross the Divide

Website

https://ctd.tech

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Cross the Divide is a privately held managed IT services provider that exclusively serves U.S. non-profit organizations, delivering private cloud, cybersecurity, Microsoft 365 management, and help-desk support to roughly 1,800 client staff across 100+ offices via subscription-based engagements.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEAIAC

Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

Keywords

• Managed IT services
• Non-profit IT support
• Private cloud hosting
• Cybersecurity services
• Help desk support

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Fully managed IT services delivered through a subscription-based model, providing non-profits with ongoing access to enterprise-level IT infrastructure, security, support, and vendor management. Services are priced to deliver significant budgetary savings compared to in-house IT teams while maintaining robust technology capabilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Cross the Divide (CTD) delivers fully managed IT services exclusively to non-profit organizations, covering private cloud infrastructure, network security, computer management, Microsoft/Office 365 migrations, remote access, and a full-service help desk. The company operates as an integrated IT solutions partner, providing enterprise-grade technology capabilities at non-profit-affordable pricing through economies of scale, supporting 1,800 client staff across 100+ offices throughout the United States.

Product overview

Cross the Divide is a managed IT services provider offering a unified suite of technology solutions exclusively for non-profit organizations. The core offering consists of Managed IT Services, Cybersecurity Services, and Help Desk Services, supported by a proprietary Private Cloud Infrastructure. Additional add-on modules include Microsoft 365/Office 365 management and migration, remote access management, vendor management, and risk reduction services. The company leverages economies of scale to provide enterprise-grade IT capabilities at non-profit budget levels.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive IT management covering cloud, network, infrastructure, computer and vendor management for non-profit organizations. Includes private cloud hosting, network security, computer management, vendor coordination, and risk reduction as a fully managed offering.
• Cybersecurity Services Security services implementing best-practice preventive measures typically reserved for larger enterprises, including firewalls, backups, disaster recovery, and multi-factor authentication for non-profit organizations.
• Help Desk Services Full-service responsive helpdesk providing support for hardware, software, and network issues, serving as a single central point of contact for non-profit client IT needs across multiple locations.
• Private Cloud Infrastructure CTD's proprietary private cloud environment offering secure file server hosting, data storage, and backup solutions with disaster recovery capabilities for non-profit clients.
• Microsoft 365 / Office 365 Management and Migration Migration and ongoing management services for Microsoft 365 and Office 365 environments, including deployment, configuration, user administration, and Skype for Business to Teams transitions.

Quantifiable outcome

• 1,800 client staff supported across 100+ offices
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationCTD leverages Microsoft technologies including Office 365, Teams, and cloud infrastructure as part of their managed IT services offering. They specialize in Microsoft migrations and management, having helped multiple non-profits transition from legacy systems to modern Microsoft platforms. Implemented Active Directory, Skype for Business to Teams migrations, and ongoing Teams management for hybrid work environments.
• SalesforcecoreTechnology or IntegrationCTD has helped clients migrate to and manage Salesforce as part of their cloud-based IT solutions. Supported GRID Alternatives in transitioning to Salesforce as part of their fully cloud-based operational model.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Others

• ConnectWise: ConnectWise provides software platforms (PSA, RMM, cybersecurity) that enable MSPs like CTD to operate efficiently; it is an ecosystem enabler rather than a direct competitor.

Direct peers

• Dataprise: Dataprise is a managed IT services provider delivering end-to-end IT management, cybersecurity, and cloud services to mid-market organizations, broadly comparable to CTD's managed services model.
• BlackPoint IT: BlackPoint IT is a managed IT services provider offering cloud, cybersecurity, and help desk support to small and mid-sized organizations, mirroring CTD's core managed services bundle.
• vTech Solution: vTech Solution is an IT services firm that specializes in serving non-profit organizations and associations, offering managed IT and cloud migration services similar to CTD's core offering.
• Accudata Systems: Accudata Systems is an IT services and managed services provider offering cloud, infrastructure, and security management comparable to CTD's integrated managed IT and cybersecurity stack.
• CMIT Solutions: CMIT Solutions operates a franchise network of managed IT service providers serving SMBs and non-profits, with a similar subscription-based managed services delivery model as CTD.
• Netgain: Netgain is a managed IT and cloud services provider with a strong focus on non-profit, association, and healthcare clients, making it the closest vertical-specialist comparable to CTD.

Broad incumbents

• Rackspace Technology: Rackspace Technology is a large managed cloud services provider offering multi-cloud management, security, and infrastructure services that overlap with CTD's private cloud and managed services capabilities.
• Kyndryl: Kyndryl is a large enterprise IT infrastructure services provider offering managed infrastructure, cloud, and security services that compete for the broader managed services market CTD addresses.
• Fully Managed (Bell): Fully Managed, acquired by Bell Canada, delivers managed IT and digital workplace services at scale to mid-market and enterprise clients, representing a larger, broader-scope MSP comparable to CTD's offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cross-the-divide-it

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cross the Divide