Bandicoot

What Bandicoot does

Bandicoot is a Burnley-based managed IT services provider founded in 2004, serving over 200 small and mid-sized businesses across Lancashire and the wider North West of England. Its core offering is a tiered set of monthly subscription packages — Giga (£11/month), Tera (£30/month), Peta (£40/month), and Protect (£45/month, launched July 2026) — covering remote monitoring, Microsoft 365 management, patching, and increasingly bundled cybersecurity. The technology stack is centered on a proprietary Remote Monitoring Suite (RMS) running over 400 automated checks, supported by NinjaOne RMM, ConnectWise PSA, Bitdefender endpoint security, AdminDroid reporting, and Microsoft 365/Azure administration. Managed Backup (from £55 to £210/month), website hosting, VoIP, and project-based professional services billable at £75/hour onsite and £150/hour out-of-hours round out the portfolio.

The business model combines recurring subscription revenue from the package tiers with hourly professional services and project work. Bandicoot operates a local, consultative, largely face-to-face sales motion targeting non-technical SME buyers, supported by an extensive Google review footprint (104 reviews, ~4.8/5) and a strong trust posture reinforced by ISO 9001, ISO 27001, Cyber Essentials, and Cyber Essentials Plus certifications. The company is privately held and bootstrapped by Managing Director Stuart Bowen and Commercial Director Anna Bowen, with no external funding, M&A activity, or disclosed revenue.

Recent strategic emphasis has shifted toward security-led managed services: a dedicated Cybersecurity Specialist and Infrastructure Engineer were hired in 2025, a new Protect tier was launched in July 2026, and an AI Solutions line was added that resells and implements Microsoft Copilot on top of the existing Microsoft 365/Azure base. Geographic footprint remains narrow, with Greater Manchester landing pages marking the first documented expansion beyond the Lancashire core. Customer churn signals are absent from the record, with several named relationships (Chapman Group, Banks & Lloyd, Alphatek, Prinny Mill) dating back over a decade, indicating high retention within the long tail of SME accounts.

Name

Bandicoot

Legal name

Bandicoot Limited

Website

https://bandicoot.co.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Bandicoot is a Burnley-based managed IT services provider founded in 2004, offering tiered subscription IT support (£11–£45/month), managed backup, cybersecurity, and Microsoft 365/Azure services to over 200 SMEs across Lancashire and the North West of England.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (56162)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

akta.pro secondary industry

Server Management, Orchestration & BMC/Remote Admin Systems (HDACABAK)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud infrastructure support
• Microsoft 365 management
• Disaster recovery services

Headquarters

HQ city

Burnley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Support Contracts: Recurring monthly subscriptions for IT support packages (Giga, Tera, Peta, Protect). Monthly fees provide proactive monitoring, helpdesk support, security management, and strategic reviews.
2. Managed Backup Services: Cloud backup services for servers and Microsoft 365 data with various storage tiers (500GB to 5000GB) at monthly subscription rates.
3. Website Hosting & Maintenance: Website hosting packages (Grasmere, Buttermere, Thirlmere) and maintenance plans (Blencathra, Bowfell, Skiddaw) with monthly subscriptions.
4. Professional Services - Hourly: Onsite, project, and design work billed at hourly rates. Out-of-hours support at premium rates. Hourly consulting for non-contract clients.
5. Domain Registration & Email Services: Domain registration services (.co.uk, .com, .org, .net, .coop, .uk) and email services including Fernbank Virtual Mailboxes and Exclaimer Email Signature Management.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Bandicoot provides managed IT support packages (Giga, Tera, Peta, Protect) to small and medium-sized businesses in Lancashire and the North West of England. Their core offering combines 24/7 proactive device monitoring via a Remote Monitoring Suite, managed security updates, antivirus, helpdesk support, Microsoft 365 administration, cloud backup, and cybersecurity services under fixed monthly subscriptions. They also offer website hosting and maintenance, VoIP telephony, Azure Virtual Desktop, disaster recovery, and AI/Copilot implementation as complementary services.

Product overview

Bandicoot is a managed IT services provider offering a multi-tiered support package architecture (Giga, Tera, Peta, Protect) alongside specialized add-on services. The core offering combines Remote Monitoring Suite, Managed Security Updates, Managed Antivirus, and Helpdesk Support. The Protect and Peta packages include advanced protections like endpoint security with rollback capabilities and Microsoft 365 monitoring. Add-on services include Azure Virtual Desktop, Website Hosting & Support (Grasmere/Buttermere/Thirlmere tiers), Microsoft 365 Support with Copilot implementation, VoIP Hosted Telephony, AI Solutions, Disaster Recovery, Managed Backup Services, and cybersecurity solutions. Additional offerings include AdminDroid reporting tools, Keeper Password Manager, Exclaimer Email Signature Management, and SoGEA Broadband. The company differentiates through service guarantees including the Three Ring Guarantee, Response Time Guarantee, Virus Recovery Guarantee, and Data Recovery Guarantee.

Differentiator

Problem solved

Functional benefit

Products and services

• Protect IT Support Package Premium managed IT support package for SMEs providing advanced endpoint/ransomware protection with rollback, regular security checks, improved email protection, Microsoft 365 monitoring and alerting, and ongoing security oversight. Priced at £45/month (excl. VAT).
• Peta IT Support Package

Quantifiable outcome

• Answer calls within 3 rings (service guarantee)
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationOfficial Microsoft partner status. Provides Microsoft 365, Azure Virtual Desktop, and related Microsoft services to clients. Services include Copilot for Microsoft 365, Teams, Exchange Online, SharePoint, and OneDrive management.
• NinjaOnecoreTechnology or IntegrationRemote Monitoring and Management (RMM) platform partner. Used as part of their Remote Monitoring Suite technology for proactive device monitoring and management.
• ConnectWisecoreTechnology or IntegrationProfessional services automation platform used for ticketing, customer management, and service delivery.
• BitdefendercoreTechnology or IntegrationEndpoint protection and antivirus partner. Bitdefender provides the antivirus engine managed by Bandicoot for client protection.
• East Lancashire Chamber of CommerceminorGTM or Marketing PartnerActive chamber member and event partner. Commercial Director Anna Bowen speaks at chamber events on technology topics including AI readiness.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Others

• ConnectWise: PSA/RMM platform vendor whose software Bandicoot uses for ticketing and service delivery. Not a customer competitor but a critical infrastructure provider — included as an ecosystem/ecosystem-shaping participant whose product decisions directly affect Bandicoot's economics.

Direct peers

• ramsac: UK-based managed IT services provider headquartered in Surrey, serving SMBs across the South of England with a similar subscription-based MSP model (managed support, cybersecurity, cloud, Microsoft 365). Highly comparable in customer profile, service catalog, and target buyer even though geography differs.
• The One (formerly The One IT): UK managed IT support provider for small businesses, offering similar subscription-based IT support, cybersecurity, and Microsoft 365 services. A close peer in service catalog and SMB focus, though serving different UK regions.
• Netitude: UK managed IT services and cybersecurity firm serving small and mid-sized businesses with proactive monitoring, Microsoft 365 management, and security services — directly comparable business model, technology stack, and SMB target market.
• Pure IT: UK managed IT support provider focused on SMBs with subscription-style IT support packages, cybersecurity, and cloud services — analogous in size, pricing structure, and customer base to Bandicoot's North West operation.
• Foursys: UK managed IT support and cybersecurity provider for SMBs, offering managed services, Microsoft 365 support, and endpoint protection — closely mirrors Bandicoot's product stack (M365, cyber security, backup) and customer segment.

Broad incumbents

• Softcat: UK IT infrastructure provider and Microsoft partner offering licensing, cloud, and managed services across SMB through enterprise. Comparable vendor ecosystem (Microsoft, security vendors) but a fundamentally larger, broader portfolio than Bandicoot's regional MSP focus.
• Air IT: Larger UK managed IT services and communications provider serving SMB and mid-market customers with managed support, VoIP, cybersecurity, and cloud — operates a similar service catalogue but at greater scale and multi-region footprint than Bandicoot.
• ANS Group: Established UK managed services and cloud provider with Microsoft and security specialisations, serving mid-market and enterprise customers. Overlaps with Bandicoot on Microsoft 365, Azure, and cybersecurity delivery but at materially larger scale.
• Computacenter: Large UK and European IT infrastructure and services provider with managed services, security, and Microsoft 365 capabilities. A broad incumbent that competes for the same mid-tier customers Bandicoot targets, although typically at enterprise scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/bandicootltd
• YouTubeyoutube.com/channel/UC1uobOedXMry0NB82aDIJ6Q
• Facebookfacebook.com/Bandicoot-Limited-136685936441402
• LinkedInlinkedin.com/company/bandicoot-limited
• Instagraminstagram.com/bandicootltd

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bandicoot