LiveLife Alarms

What LiveLife Alarms does

LiveLife Alarms is an Australian privately-held company that designs, sells, and supports mobile personal emergency response devices for seniors and at-risk individuals. Its core product portfolio consists of two 2026-model devices — the LiveLife Mobile Alarm Pendant ($567 AUD) and the LiveLife Watch Alarm ($597 AUD) — both built on 4G LTE hardware running on the Telstra 4GX network with embedded SIMs, triple-location technology (GPS/GLONASS/WiFi/Bluetooth 5.0), 3D accelerometer-based fall detection, two-way voice communication, and IP67 showerproof enclosures. The platform supports up to six pre-programmed emergency contacts, 16-language voice guidance, geo-fencing for dementia wandering alerts, and optional 24/7 professional monitoring at $39/month.

The business model combines one-time hardware sales with an annual SIM subscription ($90/year from Year 2) and optional recurring monitoring fees. LiveLife sells direct-to-consumer through its e-commerce site, by phone via an Australian-based support team, and through a health professional/OT prescription channel with dedicated quoting infrastructure. It also operates as an NDIS registered supplier and a 'Ready for Support at Home' provider, enabling procurement via government funding pathways including NDIS, CHSP, Support at Home, and Home Care Package programs. The company reports serving 150,000+ Australian customers and supplies aged-care and government organizations including HammondCare, Silverchain, Uniting, Jewish Care, Dementia Australia, and Australian Police Force. The company holds ISO 9001 quality management certification and an Australian design registration for the watch (202314141), and was founded by Pete Morris and Phil Mathieson.

Name

LiveLife Alarms

Legal name

LiveLife Alarms

Website

https://livelifealarms.com.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

LiveLife Alarms is an Australian provider of mobile personal emergency alarms — 4G pendant and smartwatch devices with fall detection, GPS tracking, and SOS calling — sold direct-to-consumer and via health professional and government funding channels to seniors and people with disabilities across Australia.

Ownership category

akta.pro rank

Product category

Personal Emergency Response Systems

NAICS

Security Systems Services (56162)

akta.pro primary industry

Wearable Medical Alert Devices (Pendants, Watches, Bands) (HSAHAHAI)

akta.pro secondary industries

Mobile PERS & GPS Medical Alert Services (HSAHAHAA), Fall Detection & Automatic Alert Monitoring Services (HSAHAHAC), Caregiver Monitoring, Check-In & Family Notification Platforms (HSAHAHAE), Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL)

Keywords

• Personal medical alarms
• Fall detection devices
• Mobile emergency alerts
• Personal emergency response
• Senior safety devices

Headquarters

HQ city

Toronto

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Technology or R&D, Marketing or Sales, Personnel, Operations, Infrastructure

Revenue model

1. Hardware Sales: One-time purchase of pendant ($567) or watch ($597) devices. Includes first year of emergency calls and texts, charging accessories, and warranty.
2. SIM Subscription: Annual SIM subscription of $90/year from Year 2 for unlimited emergency voice calls and texts on Telstra network. First year included with device purchase.
3. Professional Monitoring (Optional): Optional 24/7 professional monitoring at $39/month. No lock-in contracts; can be added or removed anytime. Switch between family/friends and professional monitoring freely.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

LiveLife Alarms designs, distributes, and supports mobile personal emergency alarm hardware (a 4GX pendant and a 4G smartwatch) with automatic fall detection, one-touch SOS calling to up to six contacts, GPS/WiFi/Bluetooth location tracking, and two-way voice communication. Devices operate on the Telstra 4GX mobile network across Australia with no landline required. The company pairs hardware sales with an annual SIM subscription and an optional 24/7 professional monitoring service, and supplies organisations and government agencies through NDIS, CHSP, Support at Home, and Home Care Package funding programs.

Product overview

LiveLife Alarms offers a unified portfolio of personal emergency response devices for seniors and at-risk individuals. The core portfolio consists of two 2026-model products: the LiveLife Mobile Alarm Pendant (4GX) and the LiveLife Watch Alarm (4G/4GX). Both share a common safety platform featuring automatic fall detection, one-touch SOS calling to up to 6 contacts, GPS/WiFi/Bluetooth location tracking, two-way voice communication, and 16-language voice guidance. They differ primarily in form factor (pendant vs. smartwatch), battery life (4-5 days vs. 37-43 hours), and wellness features (the watch adds step counting and heart rate monitoring). Optional monitoring tiers include the default family & friends approach or an optional 24/7 professional monitoring service. Both devices operate independently via embedded Telstra 4G SIM cards with no landline required.

Differentiator

Problem solved

Functional benefit

Products and services

• LiveLife Mobile Alarm Pendant (4GX) A 4G LTE personal emergency alarm pendant with automatic fall detection, one-touch SOS calling to up to 6 contacts, GPS/WiFi/Bluetooth location tracking with approximately 2m accuracy, two-way hands-free voice communication, and 16-language voice guidance. IP67 showerproof with 4-5 day battery life, operating on Telstra's 4GX network covering 99% of Australia's population. Priced at $567 AUD.
• LiveLife Watch Alarm (4G/4GX) A smartwatch-style personal safety device with automatic fall detection, one-touch SOS calling to up to 6 contacts, GPS tracking, two-way voice communication, and 16-language voice alerts. Includes wellness features (step counter, heart rate monitoring), 30+ watch faces, multiple band options, IP67 showerproof, 37-43 hour battery life, and a 1.39-inch AMOLED touchscreen. Priced at $597 AUD.
• Professional 24/7 Monitoring Service Optional add-on professional monitoring service with trained operators available around the clock, responding to emergencies and coordinating help on behalf of the wearer. No lock-in contracts; subscribers can add or remove the service anytime with a small admin fee per change. Priced at $39 per month.

Quantifiable outcome

• 80% improved survival rate when help arrives quickly after a fall
• +2 more outcomes

Named customers18 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• TelstracoreTechnology or IntegrationLiveLife alarms use the Telstra 4GX mobile network, covering 99% of Australia's population. Pre-installed nano SIM provides emergency voice and text connectivity. Network selection and management handled by LiveLife so customers don't deal with telco directly.
• Google MapscoreTechnology or IntegrationGPS location sharing through Google Maps links sent to emergency contacts when SOS is activated or fall is detected. Location accuracy approximately 2 metres.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Medical Guardian: US-based PERS provider offering mobile alert devices with fall detection, GPS, and 24/7 monitoring. Directly comparable on product platform (mobile PERS with fall detection) and recurring monitoring business model.
• Bay Alarm Medical: US PERS company selling in-home and mobile medical alert devices with optional professional monitoring. Comparable on direct-to-consumer PERS go-to-market and tiered hardware-plus-monitoring pricing.
• MobileHelp: US provider of mobile PERS devices with GPS and fall detection paired with 24/7 monitoring services. Comparable on device form factors, cellular connectivity, and recurring monitoring revenue model.
• Lively (formerly GreatCall): US-based senior-focused personal safety and health service offering mobile PERS devices with urgent response and fall detection. Comparable on senior-focused mobile safety products and recurring service model.
• SureSafe: Australian retailer of personal medical alarms and fall detection devices, including mobile pendants and watches. Comparable as a direct-to-consumer PERS device seller competing in the same niche.
• VitalCALL: Australian monitored personal alarm service targeting seniors with pendant and home-based alarm units. Directly comparable on customer segment, monitored PERS offering, and Australian market positioning.
• MePACS: Australian personal emergency response service offering monitored alarms and mobile pendants for seniors. Directly comparable as a domestic PERS provider with government and aged-care channel exposure similar to LiveLife.

Broad incumbents

• ADT Health: Major monitored security provider offering PERS and medical alert services as part of a broader home security portfolio. Comparable as a broad incumbent entering senior safety via its monitored alarm platform.
• Tunstall Healthcare: Global PERS and telecare provider with a large Australian operation supplying government, aged-care, and NDIS-aligned programs. Comparable as a broader incumbent offering monitored alarms and connected-care services.
• Apple (Apple Watch with Fall Detection): Apple Watch includes fall detection and Emergency SOS as part of a broader consumer smartwatch. Comparable as a broad incumbent whose free-with-smartwatch features increasingly substitute for dedicated PERS devices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/livelifealarms

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LiveLife Alarms