IT Omsorg

What IT Omsorg does

IT Omsorg i Stockholm AB is a Stockholm-headquartered, privately held IT services provider founded in 2010 that operates exclusively in the Swedish healthcare vertical, serving private healthcare providers (primary care clinics, medical centers, and independent practitioners) with managed IT, cybersecurity, telephony, hardware, and digital care platform services. The company's portfolio bundles IT support, NIS2/GDPR compliance consulting, SITHS/HSA identity issuance (via a regulated role as a national agent for Inera), telephony/digital care platform (Wx3), and medical equipment procurement under a single-contract "one contact" model. A second office was opened in Gothenburg in Spring 2024, and a medical-device maintenance sub-brand (ITO Medical) was added in March 2025.

The underlying technology stack combines proprietary service orchestration around Swedish healthcare standards (SITHS/HSA, BankID, Telia/Tele2/Telenor telephony switches, integrations with TakeCare and Webdoc journal systems) with a partner ecosystem of best-of-breed point solutions: Spirare medical devices, Tandem AI speech-to-text for clinical documentation, Microlog self-service check-in terminals, and Zymego for automated booking and queue reduction. AI capability is delivered through the Tandem partnership rather than in-house models.

The business model is sales-led, with direct regional account managers covering four zones of Sweden, supported by a partner network for nationwide reach. Revenue is generated primarily through multi-year managed-service packages priced per customer scope, complemented by hardware and software pass-through sales (including Microsoft Office 365, Google Workspace, and refurbished devices), professional services and consulting, and SITHS/HSA card issuance. Pricing is not publicly disclosed and contracts are structured without long-term lock-ins, with occasional promotional campaigns used to drive adoption of partner products.

Name

IT Omsorg

Legal name

IT Omsorg i Stockholm AB

Website

https://itomsorg.se

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

IT Omsorg is a Stockholm-headquartered, privately held IT services provider founded in 2010 that delivers managed IT, cybersecurity, telephony, hardware, and digital care platform services exclusively to private healthcare providers across Sweden.

Ownership category

akta.pro rank

Product category

Healthcare IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

akta.pro secondary industries

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE)

Keywords

• Managed IT services
• Healthcare IT security
• Medical equipment supply
• SITHS HSA identity
• Telephony digital platform

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. Managed IT services and support: Ongoing IT management including proactive support, cybersecurity, and compliance services. Provided as bundled packages with a dedicated support team covering all IT needs under a single contract.
2. Hardware and software sales: Sale and installation of IT equipment including hardware, Microsoft Office 365 and Google Workspace licenses, and refurbished equipment. Covers the full procurement, delivery, and installation lifecycle.
3. Consulting and advisory services: Tailored IT consulting delivered on-site covering security, compliance, risk management, system reviews, and strategic technology advisory. Includes free initial advisory consultations.
4. Medical equipment: Supply and installation of medical devices including Spirare EKG, spirometry, and 24-hour blood pressure monitors; medical equipment maintenance (ITO Medical initiative). Provided through established supplier partnerships.
5. Telephony and digital platform services: Wx3 digital care platform including digital visits, phone exchanges, and custom healthcare apps, delivered as integrated services.
6. SITHS/HSA card issuance: Issuance of SITHS identity cards and HSA account setup for private healthcare providers. IT Omsorg is a national agent for Inera.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

IT Omsorg is a specialized IT services provider for private healthcare providers in Sweden, offering managed IT support, cybersecurity and NIS2 compliance, IT consulting and advisory, telephony and digital care platforms via the Wx3 platform, SITHS/HSA identity card issuance as a national Inera agent, medical equipment procurement, and IT hardware supply. The integrated offering is delivered under a single contract with flexible terms and a single point of contact, complemented by partnered digital health solutions (Spirare, Tandem, Microlog, Zymego).

Product overview

IT Omsorg is a specialized IT services provider for the healthcare sector offering a comprehensive portfolio of managed IT services and partnered solutions. The core offering includes IT security, support, consulting, advisory services, telephony/digital services via the Wx3 platform, SITHS/HSA identity services, medical equipment procurement, and hardware. This core is supplemented by partnered products including Spirare (medical equipment for spirometry, EKG, 24h blood pressure), Tandem (AI speech recognition for journal documentation), Microlog (self-service check-in terminals), and Zymego (appointment booking system). The company also launched ITO Medical as a sub-brand focused on medical technology maintenance services. The integrated approach allows healthcare providers to access IT services and digital health solutions from a single partner.

Differentiator

Problem solved

Functional benefit

Brands

• ITO Medical: Medical technology maintenance and technical advisory services for healthcare providers, including equipment inspection, documentation, and technical consulting.

Products and services

• IT Security (IT-säkerhet)

Quantifiable outcome

• Over 950 years of waiting time reduced for healthcare patients via Zymego
• +3 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Nordic Information Control (Nord-IC)minorStrategic or Co-development Partner · 16 December 2025IT Omsorg co-hosted a weekly webinar series on NIS2 and the new Swedish cybersecurity law with Nordic Information Control (Nord-IC), featuring Christian Catellani Rosén of IT Omsorg and Peter Bostrom. The webinars aim to provide healthcare providers with clarity on NIS2 requirements effective January 15, 2026.
• Spirare / Diagnostica AScoreTechnology or Integration · 2 May 2025IT Omsorg partnered with Diagnostica AS and its product Spirare — advanced medical technology for spirometry, 12-lead ECG, and 24-hour blood pressure monitoring — with full integration into journal systems such as Webdoc. Products feature automatic interpretation, clear trend views, and high-quality diagnostics, enabling healthcare providers to perform medical measurements directly during patient consultations without specialist referrals.
• MicrologcoreTechnology or IntegrationIT Omsorg partners with Microlog, a leading European provider of tailored self-service solutions and secure payment systems, to offer self-service check-in terminals for healthcare providers. Since 2006, Microlog has helped businesses across Europe streamline customer interactions and increase revenue. The terminals support card, Swish, credit card, and invoice payments, detect free-care status, and include a web portal for customizing the terminal interface.
• Tandem HealthcoreTechnology or IntegrationIT Omsorg partners with Tandem Health to offer AI-powered voice recognition that automatically creates journal notes from patient consultations. Tandem listens in the background during consultations, transcribes medical content, and generates draft notes directly into the journal system. It supports over 60 languages with automatic Swedish translation, follows GDPR and patient data laws, and stores no audio files.
• ZymegocoreTechnology or IntegrationIT Omsorg partners with Zymego to offer a booking system that reduces patient waiting times and administrative burden. Zymego automatically fills cancelled appointment slots, manages waitlists, and connects to journal systems via a patient web app. Zymego has reduced waiting times by over 950 years and saved healthcare providers over 31 million SEK in revenues.
• Wx3coreTechnology or IntegrationIT Omsorg partners with Wx3 to offer a complete digital care platform for healthcare providers, covering digital care visits, advanced phone exchanges with callback functionality, and a customized app — all in one user-friendly interface. The platform is secure, GDPR-compliant, and scalable, with features including scheduling, video visits, chat/SMS, payments, and BankID identification.
• IneracoreStrategic or Co-development PartnerIT Omsorg is one of few national agents for Inera, responsible for establishing HSA accounts in the HSA catalog and issuing SITHS cards for private healthcare providers and their employees. SITHS cards function as national identification for secure login and signing in healthcare systems such as Pascal, E-frikort, NPÖ, and TGP.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Sectra: Swedish healthcare and critical infrastructure IT company with deep penetration in Nordic medical imaging, EHR integrations, and secure communications. Comparable in its exclusively Nordic, healthcare-vertical focus and its emphasis on regulatory-grade IT for clinical customers.
• Cambio Healthcare Systems: Sweden-based healthcare-IT specialist providing EHR, patient records, and clinical IT solutions to Nordic healthcare providers. Most directly comparable to IT Omsorg as a Nordic vertically-specialized health IT vendor targeting regulated healthcare customers.

Broad incumbents

• CGI Sverige: Global IT and business consulting services firm with significant Nordic operations, including systems integration and managed IT for healthcare and public sector. Comparable as a large incumbent that competes for multi-year managed services and integration work in Swedish healthcare.
• CompuGroup Medical (CGM) Sweden: European healthcare-IT leader with a Swedish footprint delivering practice management, EHR, and clinical software to private and public providers. Comparable as a larger, broader healthcare-IT incumbent whose solutions sit in the same private-clinic IT stack as IT Omsorg.
• Dustin: Nordic IT reseller and services company providing hardware, software, and lifecycle services to businesses. Comparable as a Nordic incumbent reseller of Microsoft/Google licenses and hardware, overlapping with IT Omsorg's procurement and lifecycle portfolio.
• Capgemini Sverige: Global IT services and consulting firm with a sizable Swedish practice covering systems integration, application management, and cybersecurity. Comparable as a broad incumbent that could absorb healthcare-IT managed services contracts at scale.
• Atea: Leading Nordic IT infrastructure and managed services provider with hardware, software licensing, and onsite support across the Nordics. Comparable as a broad incumbent MSP that competes for managed IT, hardware, and cybersecurity contracts within Swedish private healthcare.
• Tietoevry Healthcare: Nordic IT services and software group with a dedicated healthcare division providing EHR, patient portals, and welfare solutions across the Nordics. Comparable as a major Nordic incumbent that competes for the same healthcare-IT budget envelope, though across a much wider portfolio.

Emerging players

• Visiba Care: Swedish digital care platform offering video consultations, patient triage, and virtual care workflows to Nordic healthcare providers. Overlaps with IT Omsorg's Wx3 digital care offering as a more focused, venture-backed emerging competitor in the same Swedish digital health space.

Regional players

• NetNordic: Nordic systems integrator and managed services provider focused on networking, collaboration, and security across the Nordics. Comparable in size and as a regional Nordic MSP that targets mid-market and public-sector customers with adjacent managed-services offerings.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/it-omsorg-ab

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Omsorg