Paco
Paco (Fale Paco) is a Brazilian cloud-based VoIP and virtual PABX provider serving SMBs, entrepreneurs, and remote teams with subscription telephony plans from 1 to 15 extensions. Operating under RLGR Telefonia LTDA, the platform offers self-serve activation, mobile and desktop apps, and nationwide coverage.
- Company typePrivate
- Founded2012
- HeadquartersSão Paulo, Brazil
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Paco does
Paco, operating commercially as Fale Paco under the legal entity RLGR Telefonia LTDA, is a Brazilian cloud-based VoIP and virtual PABX provider founded in 2012 and headquartered in Alphaville, Barueri (São Paulo metropolitan area). The company delivers a fully digital business telephony platform that replaces traditional on-premise PBX systems with internet-based calling, virtual extensions, call routing, virtual receptionist (Secretária Virtual), call recording, call forwarding, number portability, and queue management. Supporting native applications are available across iOS, Android, Windows, and MacOS, enabling business-call functionality from any internet-connected device without requiring dedicated hardware for standard plans.
The platform is structured around a 10-tier subscription pricing ladder divided into two sub-brands: Fale Controle (1-15 extensions with tiered mobile minute allowances of 150-2,250 minutes) priced from R$39.90 to R$389.90/month, and Fale Ilimitado (1-15 extensions with unlimited Brazil fixed and mobile calls averaging 1,000 minutes per extension) priced from R$59.80 to R$688.40/month. All plans include unlimited Brazil fixed-line calling, 24/7 support, a web management panel, call recording, and number portability. An optional IP phone rental program (Comodato) is offered under a 12-month fidelity commitment, and a 7-day free trial is available across all plans.
Paco serves primarily Brazilian small and medium businesses, entrepreneurs, and remote/distributed teams through a fully self-serve product-led growth motion: customers sign up, select a plan, and activate service online in under 10 minutes without sales-rep interaction. Distribution is digital-native via the company's website, Google Play, Apple App Store, and direct desktop downloads, with WhatsApp available for sales and support. The company appears to be independently owned and bootstrapped, with no disclosed institutional funding, M&A activity, or parent company. Related platforms under the Paco group umbrella include Hello Paco and Digital Paco.
Paco firmographics
Firmographics- Name
- Paco
- Legal name
- RLGR Telefonia LTDA
- Website
- https://falepaco.com.br
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Paco (Fale Paco) is a Brazilian cloud-based VoIP and virtual PABX provider serving SMBs, entrepreneurs, and remote teams with subscription telephony plans from 1 to 15 extensions. Operating under RLGR Telefonia LTDA, the platform offers self-serve activation, mobile and desktop apps, and nationwide coverage.
- Ownership category
- akta.pro rank
Paco industry classification
Industry- Product category
- Cloud Telephony Services
- NAICS
- Administrative and Support Services (561)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- VoIP Access & ITSP Services (HDAIAHAD)
Keywords
Where Paco is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Paco business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales
Revenue model
- Subscription - Monthly Recurring: Monthly subscription plans for cloud telephony services including virtual PABX, extensions, and fixed-line minutes. Plans are tiered by number of extensions (1-15) with varying fixed-line and mobile minute allowances. Auto-renewal billing model.
- Usage-Based Mobile Minutes: Control plans include fixed monthly mobile minute allowances (150-2250 minutes) shared across extension groups. Unlimited plans include average 1000 monthly minutes per extension. Overage charges may apply.
- Equipment Rental (Comodato): Optional IP phone hardware rental program with 12-month fidelity commitment. Phones provided under loan/lease arrangement included with some plans.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fale Controle 1 - 1 extension, 150 mobile minutes |
| Subscription | Monthly | Fale Controle 2 - 2 extensions, 300 mobile minutes |
| Subscription | Monthly | Fale Controle 5 - 5 extensions, 750 mobile minutes |
| Subscription | Monthly | Fale Controle 10 - 10 extensions, 1500 mobile minutes |
| Subscription | Monthly | Fale Controle 15 - 15 extensions, 2250 mobile minutes |
| Subscription | Monthly | Fale Ilimitado 1 - 1 extension, unlimited calls |
| Subscription | Monthly | Fale Ilimitado 2 - 2 extensions, unlimited calls |
| Subscription | Monthly | Fale Ilimitado 5 - 5 extensions, unlimited calls |
| Subscription | Monthly | Fale Ilimitado 10 - 10 extensions, unlimited calls |
| Subscription | Monthly | Fale Ilimitado 15 - 15 extensions, unlimited calls |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Paco product offering
Product offeringCore offering
Paco delivers a cloud-based VoIP business telephony platform (PABX em Nuvem) that replaces traditional on-premise phone systems for Brazilian SMBs. The service provides virtual extensions, an automated virtual secretary, call recording, transfer, forwarding, number portability, and unified web, mobile (iOS/Android), and desktop (Windows/macOS) applications. Customers subscribe monthly to tiered plans ranging from 1 to 15 extensions, with bundled mobile minutes (Fale Controle) or unlimited calls (Fale Ilimitado), all activated online in under 10 minutes.
Product overview
Fale Paco is a cloud-based business telephony platform offered by RLGR Telefonia LTDA, providing a digital PABX (IP telephony) solution that replaces traditional business phone systems. The core Fale Paco product offers cloud telephony via internet with features including call transfers, recordings, extensions, queues, call forwarding, virtual receptionist (secretária virtual), scheduling, and personalized greetings. The platform operates on a multi-tier subscription model with two sub-brands: Fale Controle (structured mobile minute bundles with 5 tiers from 1-15 extensions) and Fale Ilimitado (unlimited call plans with 5 tiers from 1-15 extensions). Supplementary offerings include mobile apps (iOS/Android), desktop applications (Windows/MacOS), optional IP phone equipment rental (comodato with 12-month commitment), and related platforms Hello Paco and Digital Paco. The service requires no on-premise equipment and activates online in under 10 minutes, with 24/7 support.
Differentiator
Problem solved
Functional benefit
Brands
- Hello Paco: Platform referenced as Hello Paco - https://hellopaco.com.br/
Products and services
- Fale Paco Cloud Telephony Platform
Companies that use Paco
Customer profileSegments3 records
Ideal customer profiles3 records
Paco technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature9 records
Paco partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights5 records
Paco competitors and assessment
Company assessmentBroad incumbents
- Twilio: Global CPaaS/communications platform offering programmable voice, messaging, and SIP trunking. Competes indirectly via APIs that enable Brazilian partners to build cloud telephony offerings similar to Fale Paco.
- RingCentral: Global UCaaS leader offering cloud PBX, video, and contact center. Has expanded into Brazil and competes on virtual PBX features, though typically targets larger enterprise and mid-market rather than Fale Paco's SMB sweet spot.
- Algar Telecom: Large Brazilian incumbent telecom offering cloud PABX (Algar Cloud) as part of a broader connectivity and B2B services portfolio. Competes with Fale Paco on SMB telephony but bundles voice with fixed broadband and mobile services.
- Zoom Phone: Zoom's cloud phone offering bundled with Zoom Meetings and Zoom Contact Center. Increasingly targeted at SMBs globally and in Brazil, providing bundled communications that compete with standalone virtual PABX providers like Fale Paco.
Direct peers
- Total IP: Established Brazilian VoIP and virtual PABX provider targeting SMBs and enterprises. Competes directly on cloud telephony, extensions, and unlimited Brazil calling plans in the same Brazilian market segment.
- Opa! Telecom: Brazilian virtual telephony operator providing PABX em Nuvem and VoIP services to SMBs. Direct competitor in the same product category with similar pricing tier structure.
- Direct Cloud: Brazilian cloud telephony provider offering virtual PABX and VoIP solutions for SMBs with self-serve plans and number portability. Most direct head-to-head competitor in the same 1-15 extension segment with similar feature sets and pricing model.
- Vono: Brazilian VoIP service provider under the Datora group, offering cloud telephony and virtual PBX to businesses. Overlaps with Fale Paco on SMB telephony and unlimited calling plans in Brazil.
- GVC Telecom: Brazilian regional VoIP and hosted telephony provider serving SMB customers with virtual PABX solutions. Comparable offering focused on Brazilian SMB telephony with similar extension-based pricing.
- Mundivox: Brazilian VoIP and virtual PBX operator with national coverage offering PABX em Nuvem services to SMBs. Direct competitor on cloud telephony with overlapping target customers in Brazil.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Paco social profiles
Digital presencePaco financial estimates
Financial estimateRevenue estimate
Valuation estimate
Paco leadership team
Management profileNumber of profiles
Paco funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Paco M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Paco
What does Paco do?
Paco delivers a cloud-based VoIP business telephony platform (PABX em Nuvem) that replaces traditional on-premise phone systems for Brazilian SMBs. The service provides virtual extensions, an automated virtual secretary, call recording, transfer, forwarding, number portability, and unified web, mobile (iOS/Android), and desktop (Windows/macOS) applications. Customers subscribe monthly to tiered plans ranging from 1 to 15 extensions, with bundled mobile minutes (Fale Controle) or unlimited calls (Fale Ilimitado), all activated online in under 10 minutes.
Is Paco a public or private company?
Paco is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Paco founded?
Paco was founded in 2012. It employs 101 to 250 people.
Where is Paco based?
Paco is headquartered in São Paulo, Brazil, in the Latin America region.
How does Paco make money?
Three revenue lines are on record. Subscription - Monthly Recurring is the primary driver. The others are usage-Based Mobile Minutes and equipment Rental (Comodato).
Who are Paco's main competitors?
Broad incumbents on record are Twilio, RingCentral, Algar Telecom and Zoom Phone. Direct peers are Total IP, Opa! Telecom, Direct Cloud, Vono, GVC Telecom and Mundivox.
Does Paco have an API?
No public API is recorded for Paco.
What industry is Paco in?
Paco's product category is Cloud Telephony Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 561 and its SIC code is 7385.