IT Telecom
IT Telecom is a privately held Brazilian telecommunications solutions provider, founded in 2006 in São José dos Campos, that sells and supports corporate telephony infrastructure, cloud-based PABX (IT Cloud), AI-powered customer service (ITBOT), and cost-management software (IT Controle) for SMBs, condominiums, and residential customers across Brazil.
- Company typePrivate
- Founded2006
- HeadquartersSão José Dos Campos, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IT Telecom does
IT Telecom - IT Controle SJC Ltda is a privately held Brazilian telecommunications solutions provider founded in 2006 and headquartered in São José dos Campos, São Paulo. The company designs, sells, and supports corporate telephony infrastructure for SMBs, residential customers, and condominiums across Brazil, combining resold hardware (primarily Panasonic and Intelbras PABX systems, IP phones, wireless devices, and CCTV) with proprietary software platforms and integration services.
The company's product portfolio spans three layers. First, on-premise and hybrid PABX hardware sourced from Panasonic (KX-NS, KX-TDE series), Intelbras (Impacta, Modulare, Conecta, UnniTI lines), and accessory brands. Second, the IT Cloud subscription platform launched in 2022, which delivers cloud-based PABX with unlimited calls across Brazil via BroadWorks, integrated with Cisco Webex for unified communications and native Microsoft Teams calling. Third, software and managed services including IT Controle (a web-based telephony cost management tool), ITBOT (an AI-powered customer service automation product for social networks and messaging apps), C.O.R. (a remote operations center), and Service Help Desk for on-site technical support. Network infrastructure implementation (voice/data cabling, fiber optics, radio transmission) is also delivered.
IT Telecom generates revenue through four streams: one-time hardware sales of telecommunications equipment, recurring monthly subscriptions for IT Cloud and IT Controle, AI-based customer service automation (ITBOT), and professional services for implementation and support. The go-to-market is sales-led and B2B-direct, relying on a commercial team reachable via phone, email, and website contact forms rather than self-serve or channel partners. Pricing is quote-based and not publicly disclosed, with tiered cloud subscription plans (Business, Premium, Premium+Meeting) covering SMB to enterprise-scale video conferencing needs. The company shows no public listing, no disclosed funding rounds, no parent organization, and no headcount data, indicating a regionally focused, independently operated business.
IT Telecom firmographics
Firmographics- Name
- IT Telecom
- Legal name
- IT Telecom - IT Controle SJC Ltda
- Website
- https://ittelecom.com.br
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IT Telecom is a privately held Brazilian telecommunications solutions provider, founded in 2006 in São José dos Campos, that sells and supports corporate telephony infrastructure, cloud-based PABX (IT Cloud), AI-powered customer service (ITBOT), and cost-management software (IT Controle) for SMBs, condominiums, and residential customers across Brazil.
- Ownership category
- akta.pro rank
IT Telecom industry classification
Industry- Product category
- Corporate Telecommunications Solutions
- NAICS
- All Other Telecommunications (5178), Telephone Apparatus Manufacturing (334210), Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- VoIP Access & ITSP Services (HDAIAHAD), IT Service Management (ITSM) Platforms (HDAEALAA), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Network, Infrastructure & Data Center Integration (BPAEAAAK)
Keywords
Where IT Telecom is headquartered
LocationHeadquarters
- HQ city
- São José Dos Campos
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
IT Telecom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Supply Chain, Infrastructure, Marketing or Sales
Revenue model
- Hardware Sales: Sale of telecommunications equipment including Panasonic PABX systems, IP phones, wireless phones, CCTV cameras, and related hardware. Products range from small business systems (MiniCom, Impacta lines) to enterprise solutions (TDE, NS series). Revenue from one-time hardware purchases.
- Cloud Telephony Subscriptions: Monthly/annual subscriptions for IT Cloud PABX services offering unlimited calls, unified communications, and collaboration tools via Cisco Webex integration. Tiered plans include Business, Premium, and Premium+Meeting options.
- IT Controle Cost Management: Web-based telecom cost management and monitoring service. Provides tools for managing telephony expenses, infrastructure, and database management as a service.
- Professional Services: Implementation services for network infrastructure including voice and data cabling, fiber optic connectivity, and radio data transmission. Technical support and help desk services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Ramal Business - Basic telephony service for standard users |
| Subscription | Monthly | Ramal Premium - Advanced service for users requiring mobility |
| Subscription | Monthly | Ramal Premium + Meeting - Video conferencing with up to 25 participants |
| Subscription | Monthly | Ramal Premium + Meetings 1000 - Large-scale video conferencing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
IT Telecom product offering
Product offeringCore offering
IT Telecom provides corporate telecommunications solutions combining hardware (Panasonic and Intelbras PABX systems, IP phones, CCTV), cloud-based PBX services (IT Cloud powered by BroadWorks and Cisco Webex), AI-powered customer service automation (ITBOT), and web-based telecom cost management (IT Controle). The company also delivers remote operations support, on-site technical help desk, and network infrastructure implementation for corporate, residential, and condominium clients across Brazil.
Product overview
IT Telecom is a telecommunications solutions company founded in 2006, offering a portfolio of products and services for corporate telephony. The core offerings include IT Cloud (cloud-based PABX with unlimited calls), ITBOT (AI-powered automated customer service), IT CONTROLE (telephony cost management), C.O.R. (Remote Operations Center), and Service Help Desk. The product portfolio spans multiple categories: Panasonic IP telephony systems (KX-NS1000, KX-NS500, KX-TDE600BR, KX-TDE100BR, KX-TDE200BR), hybrid PABX systems (Impacta, UnniTI series), IP gateways (CIP 850, TS 60 IP), desktop phones (KX-NT series), wireless phones (KX-TG, KX-TGB, KX-TGC, KX-TGK series), wired phones (TC series), CCTV-IP surveillance, and MiniCom micro-business solutions. The company also offers network infrastructure services including cabling and fiber optic deployment. The products work together to provide complete enterprise communication solutions from traditional PABX to cloud-based unified communications.
Differentiator
Problem solved
Functional benefit
Brands
- IT Cloud: Cloud-based PABX service with unlimited calls throughout Brazil, utilizing Broadworks platform and Cisco Webex for unified communications including voice, messaging, and video conferencing.
- ITBOT
- IT CONTROLE
- C.O.R.
Products and services
- IT Cloud Cloud-based PABX (Private Branch Exchange) service offering unlimited calls throughout Brazil, powered by the BroadWorks platform and integrated with Cisco Webex for unified communications including voice, messaging, softphone, and video conferencing. Tiered plans (Business, Premium, Premium+Meeting, Premium+Meetings 1000) target business customers needing scalable cloud telephony.
- ITBOT AI-powered automated customer service solution that operates across social networks, messaging applications, websites, marketplaces, and other digital platforms. Provides 24/7 customer support, simplifies processes, integrates services, and reduces operational costs for businesses.
- IT Controle
Companies that use IT Telecom
Customer profileSegments3 records
Ideal customer profiles2 records
IT Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability2 records
Feature5 records
IT Telecom partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- PanasoniccoreMajor technology partner providing PABX systems (NS-1000, NS-500, TDE-600), IP phones (KX-NT series), wireless phones, and CCTV solutions. Panasonic products form a core part of IT Telecom's hardware portfolio.
- IntelbrascoreTechnology partner providing telecommunications equipment including PABX systems (Impacta, Modulare, Conecta lines), IP phones, and network infrastructure products.
- Cisco/WebexcoreStrategic technology partnership for IT Cloud platform utilizing Cisco Webex for unified communications including softphone, messaging, video meetings, and collaboration tools integrated with BroadWorks platform.
- BroadWorkscoreCloud communications platform powering IT Cloud PABX services with unlimited calls throughout Brazil, providing voice and collaboration infrastructure.
- Microsoft TeamscoreNative integration with Microsoft Teams allowing users to make and receive calls directly from within the Teams interface, part of IT Cloud collaboration suite.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
IT Telecom competitors and assessment
Company assessmentBroad incumbents
- RingCentral: Global leader in cloud communications (UCaaS/CCaaS) with broad enterprise reach. Competes in the same hosted telephony space as IT Telecom's IT Cloud but at vastly different scale.
- 8x8: Global UCaaS and cloud contact center provider offering cloud PBX, voice, and team messaging to enterprises. Overlaps with IT Cloud in product category but operates at much larger scale and serves enterprise globally.
- Mitel: Global unified communications and PBX provider with both on-premise and MiCloud offerings. Directly comparable to IT Telecom's Panasonic-driven PABX business and competes for cloud-PBX migrations.
- Avaya: Global enterprise communications vendor with on-premise UC, cloud UCaaS, and contact center products. Operates in the same enterprise telephony/UC category as IT Telecom from a vendor-side perspective rather than partner-side.
Direct peers
- Aligra Telecom: Brazilian corporate telecom systems integrator offering PABX, contact center, and unified communications. Overlaps with IT Telecom on corporate telephony, equipment distribution, and managed services.
- Binário Telecom: Brazilian corporate telecom and integration company offering PABX, contact center, and network infrastructure to enterprise clients. Directly competes in the same Brazilian corporate telephony niche.
- Nvoip: Brazilian cloud communications / VoIP provider serving corporate and reseller channels with hosted telephony products. Comparable go-to-market and Brazilian regional footprint.
- Total IP: Brazilian cloud telephony and unified communications provider serving SMB and enterprise customers with hosted PABX and contact center solutions. Direct competitor on cloud PBX and corporate telephony in the Brazilian market.
- Direct Telecom: Brazilian B2B telecom services provider focused on PABX, call center, and corporate voice solutions. Comparable product portfolio and Brazilian customer base to IT Telecom.
- Vero Telecom: Brazilian corporate telecom operator offering fixed telephony and connectivity services to businesses, with comparable regional presence and similar target customers to IT Telecom.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
IT Telecom social profiles
Digital presenceIT Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Telecom leadership team
Management profileNumber of profiles
IT Telecom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Telecom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Telecom
What does IT Telecom do?
IT Telecom provides corporate telecommunications solutions combining hardware (Panasonic and Intelbras PABX systems, IP phones, CCTV), cloud-based PBX services (IT Cloud powered by BroadWorks and Cisco Webex), AI-powered customer service automation (ITBOT), and web-based telecom cost management (IT Controle). The company also delivers remote operations support, on-site technical help desk, and network infrastructure implementation for corporate, residential, and condominium clients across Brazil.
Is IT Telecom a public or private company?
IT Telecom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT Telecom founded?
IT Telecom was founded in 2006. It employs 11 to 50 people.
Where is IT Telecom based?
IT Telecom is headquartered in São José Dos Campos, Brazil, in the Latin America region.
How does IT Telecom make money?
Four revenue lines are on record. Hardware Sales are the primary driver. The others are cloud Telephony Subscriptions, IT Controle Cost Management and professional Services.
Who are IT Telecom's main competitors?
Broad incumbents on record are RingCentral, 8x8, Mitel and Avaya. Direct peers are Aligra Telecom, Binário Telecom, Nvoip, Total IP, Direct Telecom and Vero Telecom.
Does IT Telecom have an API?
No public API is recorded for IT Telecom.
What industry is IT Telecom in?
IT Telecom's product category is Corporate Telecommunications Solutions. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 5178 and its SIC code is 7385.