Mitech
Mitech Business Systems, founded in 1979 in Cranbrook, BC, supplies, installs, and maintains copiers, printers, Mitel phone systems, Canon plotters, surveillance cameras, data cabling, and office furniture for SMBs, healthcare, government, and education across the Kootenay region.
- Company typePrivate
- Founded1979
- HeadquartersCranbrook, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Mitech does
Mitech Business Systems, founded in 1979 and headquartered in Cranbrook, British Columbia, is a regional office technology solutions provider serving small and medium-sized businesses, healthcare facilities, government offices, and educational institutions across the Kootenay region (including Castlegar, Creston, Fernie, Elkford, Invermere, and Golden). The company supplies, installs, and maintains a broad portfolio of office equipment: commercial copiers and multifunction printers, Mitel business phone systems, Canon wide-format plotters and graphic printers, surveillance cameras, data network cabling (CAT5 to CAT6/CAT6a upgrades), office furniture, and POS equipment. Its core differentiator is the largest team of factory-trained technicians in Cranbrook, with the only East Kootenays crew sent nationwide for annual brand training, enabling same-day maintenance response.
The company operates a hybrid revenue model combining one-time equipment sales with multiple recurring streams: cost-per-copy service contracts that bundle toner supply and troubleshooting, multi-year office equipment rentals delivered and set up, and a month-to-month cloud faxing subscription via its eGoldFax partnership. Pricing is opaque and not publicly disclosed; contracts are negotiated through consultation-driven direct field sales. The company underwent a 2020 rebrand to Digital Connection under the Digital Connection Group of Companies umbrella, and formalized a strategic partnership with Isosceles in August 2020 covering reciprocal telecom and copier service delivery.
Mitech is a privately held company with 11-50 employees, no publicly disclosed financials, no venture or private equity funding, and no patents or trademarks on record. Its go-to-market is entirely regional, with no global footprint claim, and its primary demand-generation mechanism is local reputation, referrals, and a Salesforce-style consultation sales motion led by technicians. The contact channels (888-594-9499, [email protected]) and website (mitechonline.ca) are the principal digital touchpoints, supplemented by a ScreenConnect remote support portal for IT troubleshooting.
Mitech firmographics
Firmographics- Name
- Mitech
- Legal name
- Mitech Business Systems
- Website
- https://mitechonline.ca
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Mitech Business Systems, founded in 1979 in Cranbrook, BC, supplies, installs, and maintains copiers, printers, Mitel phone systems, Canon plotters, surveillance cameras, data cabling, and office furniture for SMBs, healthcare, government, and education across the Kootenay region.
- Ownership category
- akta.pro rank
Mitech industry classification
Industry- Product category
- Office Technology Equipment and Services
- NAICS
- Office Machinery and Equipment Rental and Leasing (532420)
- SIC
- Computer & Office Equipment (3570), Computer Communications Equipment (3576), Office Furniture (2520)
- akta.pro primary industry
- Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)
- akta.pro secondary industry
- Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG)
Keywords
Where Mitech is headquartered
LocationHeadquarters
- HQ city
- Cranbrook
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Mitech business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Equipment Sales: Sale of commercial copiers, multifunction printers, laser printers, business phone systems, plotters and graphic printers, surveillance cameras, and office equipment. One-time revenue per transaction with optional ongoing service contracts.
- Cost-Per-Copy Service Contracts: Recurring service contracts where clients pay per copy, and Mitech provides ink/toner supply, troubleshooting, and replacement services. Generates predictable recurring revenue.
- Office Technology Rentals: Lease or rental agreements for office equipment including laser printers, copiers, business phone systems, and office furniture, with delivery, setup, and takedown included.
- Cloud Faxing Subscription: Month-to-month cloud faxing service provided in partnership with eGoldFax, generating recurring subscription revenue.
- Service and Maintenance: Charges for data network troubleshooting, repairs, installations, and maintenance services for office technology.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Cost-Per-Copy Service Contract |
| Subscription | Monthly | Cloud Faxing (eGoldFax) |
| Subscription | Multi-year contract | Office Equipment Rentals |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Mitech product offering
Product offeringCore offering
Mitech supplies, installs, and maintains commercial copiers, multifunction printers, laser printers, business phone systems (Mitel-branded), wide-format plotters and graphic printers (Canon-branded), surveillance cameras, data network cabling, and office furniture for SMBs, healthcare, government, and education customers in the Kootenay region. The company bundles these hardware offerings with installation, training, ongoing maintenance, cost-per-copy service contracts, equipment rentals, and cloud faxing services delivered in partnership with eGoldFax.
Product overview
Mitech is a business technology solutions provider offering a portfolio of interconnected office equipment and services. Core offerings include printers and copiers (commercial copiers, multifunction printers, laser printers), business phone systems (Mitel-based), wide-format plotters and graphic printers (Canon-branded), surveillance cameras and recording systems, data network cabling and maintenance (CAT5 to CAT6 upgrades), and office technology rentals. Additional services include cloud faxing via eGoldFax partnership and cost-per-copy service contracts. The company was established in 1979 in Cranbrook, BC, and serves the Kootenay region.
Differentiator
Problem solved
Functional benefit
Products and services
- Printers and Copiers
Quantifiable outcome
- Response time within hours instead of days due to locally-based technician team
- +1 more outcomes
Companies that use Mitech
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles5 records
Mitech technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
Mitech partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- IsoscelescoreStarting August 1, 2020, Isosceles provides all telecommunication-related services for Mitech customers, while Mitech/Digital Connection provides copier sales and service for Isosceles customers. This unique partnership allows both businesses to better serve the Cranbrook business community by enabling customers to take full advantage of cutting-edge technologies from both companies.
- Digital ConnectioncoreDigital Connection has partnered with Isosceles to serve Mitech customers. Mitech is now Digital Connection, representing a rebranding of Mitech Business Systems. Digital Connection provides copier sales and service for Isosceles customers under the partnership.
Scale indicators3 records
Recent moves7 records
Expansion highlights5 records
Mitech competitors and assessment
Company assessmentDirect peers
- Dex Imaging: Office technology dealer offering managed print, document solutions, IT services, and production printing to businesses across the US Southeast. Direct analog to Mitech's equipment-plus-services dealer model.
- RJ Young: Regional office technology provider delivering managed print services, document management, copiers/printers, and IT support to SMB and mid-market customers. Operates with the same dealer-plus-services model as Mitech.
- Les Olson Company: Regional office technology dealer providing copiers, printers, managed print, document management, and IT services to businesses. Highly analogous to Mitech as a long-tenured regional office-tech dealer with a strong service backbone.
- Donnellon McCarthy: Office equipment dealer offering copiers, multifunction devices, managed print, and document workflow solutions with a strong service-and-support emphasis. Same operating playbook as Mitech at a regional level.
- Marco Technologies: US-based managed technology services provider selling copiers, multifunction printers, managed print, phone systems, and document solutions to SMBs and mid-market customers. Closely matches Mitech's mix of equipment sales + recurring managed print + voice.
Broad incumbents
- Ricoh: Global OEM of printers, copiers, and managed document/IT services with direct sales and dealer channels in Canada. Overlaps heavily with Mitech's managed print and office equipment offerings.
- Xerox: Global OEM of copiers, multifunction printers, and managed print services that competes directly in Mitech's core market both via direct sales and through a dealer channel that overlaps with Mitech's territory.
- Sharp Electronics of Canada: OEM of copiers, multifunction printers, and display solutions with a Canadian dealer network that competes for the same office equipment and managed print business as Mitech.
- Toshiba Business Solutions: OEM of copiers, multifunction printers, and managed document services selling through direct and dealer channels in North America, directly competing in Mitech's managed-print and equipment categories.
- Konica Minolta: OEM of multifunction printers, production print, and managed print services with a direct and dealer sales motion in Canada, competing for the same SMB and enterprise print/copy spend as Mitech.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Mitech social profiles
Digital presenceMitech financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mitech leadership team
Management profileNumber of profiles
Profiles1 record
Mitech funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mitech M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mitech
What does Mitech do?
Mitech supplies, installs, and maintains commercial copiers, multifunction printers, laser printers, business phone systems (Mitel-branded), wide-format plotters and graphic printers (Canon-branded), surveillance cameras, data network cabling, and office furniture for SMBs, healthcare, government, and education customers in the Kootenay region. The company bundles these hardware offerings with installation, training, ongoing maintenance, cost-per-copy service contracts, equipment rentals, and cloud faxing services delivered in partnership with eGoldFax.
Is Mitech a public or private company?
Mitech is a private company. It is classified as corporate owned and is currently operating.
When was Mitech founded?
Mitech was founded in 1979. It employs 11 to 50 people.
Where is Mitech based?
Mitech is headquartered in Cranbrook, Canada, in the North America region.
How does Mitech make money?
Five revenue lines are on record. Equipment Sales are the primary driver. The others are cost-Per-Copy Service Contracts, office Technology Rentals, cloud Faxing Subscription and service and Maintenance.
Who are Mitech's main competitors?
Direct peers on record are Dex Imaging, RJ Young, Les Olson Company, Donnellon McCarthy and Marco Technologies. Broad incumbents are Ricoh, Xerox, Sharp Electronics of Canada, Toshiba Business Solutions and Konica Minolta.
Does Mitech have an API?
No public API is recorded for Mitech.
What industry is Mitech in?
Mitech's product category is Office Technology Equipment and Services. Its primary akta.pro industry code is HDACAEAK, Managed Print Hardware (Fleet/Departmental Printers), with a secondary code of CRAOALAG, Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper). Its NAICS code is 532420 and its SIC code is 3570.