IDS

What IDS does

IDS Internet Dispatch Services Ltd is a privately held Canadian software company founded in 2006 and headquartered in Vancouver, British Columbia, with a second North American office in North Vancouver and operations across Canada, the United States, and Australia. The company provides a modular, cloud-based dispatch and delivery management platform — built on Microsoft Azure PaaS since a 2022 migration — that targets courier and on-demand carriers, last-mile distribution networks, pharmaceutical and medical delivery operators, and reverse logistics providers. Its product suite comprises IDS Core (full-featured dispatch software), IDS Mobile (Android driver app with GPS, barcode scanning, offline operation, and proof-of-delivery capture), IDS Route (route optimization), IDS Shipping Portal (customer-facing shipment management), IDS Dispatch (lite sub-brand), and a warehouse app, with the company reporting more than 10,000 pharmaceutical and medical deliveries per day across two countries.

The platform is differentiated by 15+ years of continuous deployment experience, deep chain-of-custody documentation including dual-band GNSS GPS coordinates, native integrations with McKesson, CVS, OmniCare, SAP, QuickBooks, and Sage, and a regulatory posture (HIPAA, HITRUST, FDA 21 CFR Part 11, EPCS, ISO 27001/27017/27018/27701, ISO 9001, ISO 22301, SOC 1/2/3) inherited through Azure that enables pharmaceutical and healthcare contracts. IDS monetizes primarily through annual SaaS subscriptions with a single inclusive price that bundles support and upgrades, plus professional services for enterprise customization, and sells through direct enterprise field sales with a self-serve Test Drive program for evaluation. The company appears to be founder-owned and bootstrapped, with no disclosed funding rounds, and lists Gordon More as the long-time product designer since 2005.

Name

IDS

Legal name

IDS Internet Dispatch Services Ltd

Website

https://idsapp.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

IDS Internet Dispatch Services Ltd is a private Canadian software company, founded in 2006 and based in Vancouver, that provides a modular cloud-based dispatch and delivery management platform for couriers, last-mile distribution networks, pharmaceutical and medical delivery operators, and reverse logistics providers across Canada, the United States, and Australia.

Ownership category

akta.pro rank

Product category

Delivery Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC)

akta.pro secondary industry

Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

Keywords

• Cloud dispatch software
• Delivery management software
• Pharmaceutical delivery software
• Reverse logistics software
• Last mile dispatch software

Headquarters

HQ city

North Vancouver

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Subscription (SaaS): IDS operates as a fully hosted, cloud-based dispatch software solution. Customers subscribe to access IDS Core, IDS Mobile, IDS Route, and IDS Shipping Portal modules. The pricing model includes all support and upgrades within a single price. The modular architecture allows customers to add features and capabilities as their business needs grow.
2. Professional Services and Customization: IDS offers customization services to configure their dispatch software to match unique customer business processes. This includes custom driver app functionality, import/export integrations, API connections, and custom reporting.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

IDS sells a modular, cloud-based delivery management software platform built on Microsoft Azure PaaS, anchored by IDS Core (advanced dispatching), IDS Mobile (Android driver app), IDS Route (route optimization), and IDS Shipping Portal (customer-facing shipment management). The platform enables couriers, last-mile distributors, pharmaceutical companies, and reverse logistics operators to manage shipments end-to-end with real-time GPS tracking, barcode scanning, offline mobile workflows, and complete chain-of-custody documentation. A simplified IDS Dispatch product is offered for customers needing only basic dispatch functionality.

Product overview

IDS offers a modular, cloud-based delivery management platform built on Microsoft Azure PaaS. The core platform consists of IDS Core (full-featured dispatching software), IDS Mobile (driver delivery app), and IDS Route (route optimization). Additional modules include IDS Shipping Portal (customer-facing shipment management), IDS Dispatch (simplified dispatching), and IDS Warehouse App. Key features encompass barcode scanning, inventory scanning, GPS driver tracking, and chain of custody tracking. The system serves multiple industries including courier/on-demand, last mile distribution, medical/pharmaceutical, and reverse logistics, with over 15 years of real-world experience since launching cloud-based dispatching in 2006.

Differentiator

Problem solved

Functional benefit

Brands

• IDS Core: Advanced full featured dispatch and last mile software - the company's complete advanced dispatching system with multi-package shipments, UPC inventory, dimensional weight, customizable dispatch boards, and automatic pricing.
• IDS Mobile
• IDS Shipping Portal
• IDS Route
• IDS Dispatch

Products and services

• IDS Core Advanced full-featured cloud-based dispatching software for courier, on-demand, distribution, last mile, medical, pharmaceutical, and reverse logistics operations; supports multi-package shipments, UPC inventory, dimensional weight, customizable dispatch and driver boards, automatic pricing, and accounting integration.
• IDS Mobile Android driver delivery app with 15+ years of real-world experience; captures proof of delivery and proof of pick-up with signatures, supports barcode scanning (laser and camera/AR), GPS tracking with turn-by-turn directions, offline functionality, and field shipment creation for reverse logistics and pharmaceutical deliveries.
• IDS Route Route optimization software that quickly optimizes shipments and calculates route mileage; optimized routes can be sent directly to IDS Mobile so drivers can capture POD, scan barcodes, and update shipment status.
• IDS Shipping Portal Customer shipping portal (software client and web portal) that lets customers create shipments, track deliveries, view signatures and proof of delivery, create pick-up manifests, manage address books, and create users.
• IDS Dispatch Simplified, lite dispatching software for companies that need basic dispatch and delivery functionality without advanced extras; includes driver mobile app, GPS tracking, and shipping portal, and is sold under the separate IDS Dispatch sub-brand.
• IDS Warehouse App Warehouse scanning app that ensures the right shipment is put on the right vehicle; supports arrival scans, sorting scans, departure scans, and cross-docking with chain-of-custody tracking for last-mile and reverse logistics operations.

Quantifiable outcome

• 10,000+ pharmaceutical/medical deliveries completed daily across 2 countries
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability5 records

Feature11 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Reverse Logistics Association (RLA)minorOthersIndustry association membership demonstrating involvement in the reverse logistics industry. RLA is a trade association for companies engaged in returns, repair, remanufacturing, and recycling.
• Customized Logistics and Delivery Association (CLDA)minorOthersActive industry association member. IDS attended the 2020 CLDA Conference in Miami to learn about the US market and explore vendor marketplace opportunities.
• California Delivery AssociationminorOthersIndustry association membership representing delivery companies in California.
• Florida Messenger GroupminorOthersIndustry association membership representing messenger and delivery companies in Florida.
• Microsoft AzurecoreTechnology or IntegrationIDS Core, Mobile, Route, and Shipping Portal run on Microsoft's PaaS system called Microsoft Azure. This provides enterprise-grade security (ISO 27001, HIPAA, HITRUST certifications), scalability, and reliability with over 4 million servers across 200+ datacenters. Microsoft has invested over $1 billion USD on security with 3,500+ security experts.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Tookan (by Jungleworks): Tookan is a delivery and field workforce management SaaS with dispatch boards, driver apps, and customer notifications. It competes head-to-head with IDS in courier, on-demand, and last-mile use cases.
• Bringg: Bringg is a delivery orchestration platform used by large enterprises and retailers to manage last-mile, same-day, and on-demand deliveries. It overlaps with IDS on dispatch, driver apps, and chain-of-custody for enterprise delivery operations.
• Onfleet: Onfleet is a SaaS last-mile delivery management platform offering dispatch, driver apps, route optimization, and customer notifications. It directly competes with IDS in courier and last-mile dispatch for SMB and mid-market customers.
• OptimoRoute: OptimoRoute provides route planning and optimization software with driver apps and dispatching for field service and delivery. It overlaps with IDS Route and the dispatching capabilities of IDS Core.
• Route4Me: Route4Me is a route optimization SaaS with dispatch, driver apps, and last-mile functionality. It is comparable to IDS as a modular delivery optimization platform.
• Track-POD: Track-POD offers dispatch, route planning, and electronic proof-of-delivery software for couriers and small fleets. It is closely comparable to IDS Dispatch / IDS Core for SMB courier customers.
• DispatchTrack: DispatchTrack provides last-mile delivery management software for large retailers and 3PLs with routing, dispatch, and customer experience features. It competes with IDS in distribution and final-mile verticals.
• FarEye: FarEye is a delivery management platform serving enterprises in 3PL, retail, and manufacturing with dispatch, route optimization, and visibility. It directly competes with IDS Core and IDS Route in the same delivery software category.

Broad incumbents

• Descartes Systems Group: Descartes is a large logistics technology vendor offering routing, mobile, and compliance solutions across the supply chain. It is an incumbent whose last-mile product line overlaps with IDS in pharma and distribution.
• WorkWave: WorkWave provides field service and last-mile delivery management software as part of a broader operations suite for service and logistics businesses. It is a broader incumbent offering comparable dispatching and routing capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ids-internet-dispatch-services-ltd

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IDS