Instant Consult

What Instant Consult does

Instant Consult is an Australian direct-to-consumer telehealth platform founded in June 2018 and headquartered in Toowong, Brisbane. The platform enables patients to connect via secure video call with AHPRA-registered Australian doctors on demand, without appointment booking, operating 6am to midnight AEST seven days a week and 365 days a year. Average reported wait time is under 15 minutes. The service catalogue includes general health consultations, digital medical certificates, electronic prescriptions delivered as eTokens to patients' phones, and online referrals for pathology, radiology, and specialist consultations. A Medical Advisory Board of seven named clinicians provides governance oversight for the cohort of 100+ doctors.

The underlying technology consists of iOS and Android mobile applications and a web-based video consultation platform secured with 256-bit SSL encryption and digital certificate authentication. All medical documents, including certificates, prescriptions, and referrals, are delivered electronically to a patient-facing inbox within the app. The platform integrates with Australia's PCEHR (My Health Record) system under the PCEHR Act 2012.

Instant Consult monetises through per-consultation transaction fees: $45 AUD for consultations under 10 minutes and $55 AUD for those over 10 minutes, with Medicare bulk-billing available for patients under 12 months of age. The company acts as billing agent for the consulting doctors. Customer acquisition is product-led through app store optimisation, organic search via a comprehensive health conditions directory, and content marketing through health education blogs and social media channels. As of May 2026, the platform reported 366k+ Google Play downloads and 505+ iOS installs, with app store ratings of 4.5 to 4.8 stars. The company is privately held with no disclosed external funding, no parent company, and a core corporate headcount of 1–10 employees.

Name

Instant Consult

Legal name

Instant Consult

Website

https://instantconsult.com.au

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Instant Consult is an Australian telehealth platform founded in 2018 that connects patients with AHPRA-registered doctors via on-demand video consultations. It offers general consultations, medical certificates, electronic prescriptions, and specialist referrals across Australia without appointment booking.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Acute Episodic Care Telehealth Platforms (non-emergent conditions) (HLALAJAI)

Keywords

• Telehealth consultations
• Online doctor services
• Medical certificates online
• Electronic prescriptions
• Video GP consultations

Headquarters

HQ city

Toowong

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Telehealth Consultation Fees: Patients pay per consultation fee. Standard consultations are priced at $45 for under 10 minutes and $55 for over 10 minutes. Patients under 12 months of age with valid Medicare are bulk-billed. The service acts as agent for doctors for billing purposes.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Instant Consult operates an Australian telehealth platform that connects patients with AHPRA-registered doctors via secure video call for on-demand general medical consultations. Doctors issue electronic prescriptions (eTokens), medical/carer's certificates, and pathology, radiology, and specialist referrals as part of the consultation. The service is available 6am-midnight AEST, 365 days a year, with an average wait time under 15 minutes and pricing of $45 (under 10 min) or $55 (over 10 min), with bulk-billing for infants under 12 months.

Product overview

Instant Consult is a single telehealth platform providing instant video consultations with Australian-registered, fully qualified doctors. The platform operates as a unified app and website, offering services including General Health Consultations, Medical Certificates, Online Prescriptions (eTokens), and Online Referrals (covering Pathology, Radiology, and Specialist referrals). Patients can access doctors 6am-midnight AEST, 7 days a week, 365 days a year, with an average wait time of under 15 minutes. Consultations are conducted via secure video call, with all medical documents delivered electronically to the patient's app inbox.

Differentiator

Problem solved

Functional benefit

Products and services

• Instant Consult Telehealth Platform A self-serve mobile (iOS/Android) and web platform connecting Australian patients with AHPRA-registered doctors for instant video consultations. Available 6am-midnight AEST, 7 days a week, 365 days a year, with an average wait time under 15 minutes. The service is intended for general Australian consumers seeking convenient, non-emergency medical advice.

Quantifiable outcome

• Average wait time under 15 minutes for doctor consultation
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Chemist Warehouse (CW Retail Services Pty Ltd)minorOthersInstant Consult disclaimer states that no contractual relationship exists between patients and CW Retail Services Pty Ltd (Chemist Warehouse). The Instant Consult Service is provided by Instant Consult pursuant to its own Terms & Conditions, not by Chemist Warehouse. This appears to be a commercial arrangement rather than a formal partnership.

Scale indicators7 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Teladoc Health: Largest global virtual care provider covering urgent care, mental health and chronic conditions; broad incumbent illustrating the global telehealth category in which Instant Consult operates.
• Babylon Health (now eMed): Global D2C telehealth and symptom-triage platform offering video consultations with GPs in multiple jurisdictions; broad incumbent with overlapping on-demand virtual visit concept even if not focused on Australia.

Direct peers

• Hub.health: Australian telehealth provider focusing on men's, women's, sexual and mental health online consultations with prescription delivery; competes for the same episodic, prescription-generating visit pattern.
• Doctors on Demand Australia: Australian telehealth service offering on-demand video consultations with AHPRA-registered doctors for prescriptions, medical certificates and general health advice — directly overlapping Instant Consult's core offering.
• Mosh: Australian D2C telehealth platform for men's health offering online consultations with Australian doctors, prescriptions delivered electronically; competes for the same episodic male-patient consult segment.
• Rosemary Health: Australia-based telehealth platform providing online consultations for women's health, mental health and general practice; covers acute/episodic care similar to Instant Consult with electronic prescription and referral delivery.
• Eucalyptus: Australian direct-to-consumer telehealth platform offering online consultations across multiple verticals (men's health, women's health, weight management, fertility) with similar AHPRA-registered GP-on-demand model and prescription-to-app delivery.
• InstantScripts: Australian online prescription and telehealth service offering eScript tokens, medical certificates and doctor consultations via app and web; competes head-on with Instant Consult's prescription and certificate workflow.
• Updoc: Australian telehealth platform providing online doctor consultations, prescriptions, medical certificates and referrals through a similar on-demand video consult model targeting general Australian consumers.

Emerging players

• MyHealth1st (HotDoc): Australian patient engagement platform enabling online booking and increasingly telehealth consults with local GPs; partially overlaps with Instant Consult by offering virtual GP access to Australian consumers.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@instantconsult
• Facebookfacebook.com/InstantConsultMedia
• LinkedInlinkedin.com/company/instantconsult
• Instagraminstagram.com/instantconsultau
• Xx.com/instantconsult

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Instant Consult