What Codavatar does

Codavatar Tech Pvt. Ltd. is a Nepal-based managed VoIP and cloud telephony provider founded in 2020 and headquartered in Kathmandu. The company designs, deploys, and operates hosted PBX systems, SIP trunking, virtual numbers, IVR, call routing, voicemail, and analytics for global enterprises and SaaS platforms. Its customer base includes cloud telephony vendors KrispCall, Dialaxy, and Airchannel.ai, with claimed service delivery across more than 120 countries and a team of 230+ professionals. Codavatar is ISO 27001:2022 certified for Information Security Management and holds two granted patents related to VoIP/communication technology.

The company's technology stack combines VoIP infrastructure with an AI-Enabled Voice Intelligence layer that provides real-time transcription, call summaries, sentiment analysis, predictive routing, and anomaly detection. Codavatar integrates its telephony platform with Salesforce, HubSpot, Zoho, and Microsoft Teams to embed communications inside customer CRM and collaboration workflows. Core engineering is built on JavaScript (React, Node.js), Python, PostgreSQL, MongoDB, GraphQL, and infrastructure on DigitalOcean and AWS.

Codavatar generates revenue through three streams: managed services contracts with SLAs for VoIP infrastructure deployment, recurring subscriptions for AI-driven analytics and CRM integration services, and usage-based billing for cloud telephony services. Go-to-market is sales-led, combining direct enterprise field sales with inside sales (including night-shift operations targeting international SaaS and mid-market clients). Marketing runs on organic social channels (LinkedIn, Instagram, Facebook), the company website, and careers/job-board listings. Ownership is founder/management-controlled with no disclosed institutional investors or funding rounds.

Name

Codavatar

Legal name

Codavatar Tech Pvt. Ltd.

Website

https://codavatar.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

101–250 employees

Short description

Codavatar is a Nepal-based managed VoIP and cloud telephony provider serving global enterprises and SaaS platforms with AI-enabled voice intelligence and CRM integrations across 120+ countries.

Ownership category

akta.pro rank

Product category

Cloud Communication Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Managed VoIP services
• Cloud telephony platform
• Unified communications
• AI voice intelligence
• Enterprise communication software

Headquarters

HQ city

Kathmandu

HQ country

Nepal

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Managed VoIP Services: End-to-end managed communication services including VoIP system deployment, SIP trunking, and enterprise support. Revenue generated through managed services contracts with SLA guarantees.
2. AI-Driven Analytics and CRM Integration: Integration services with CRM and SaaS platforms such as Salesforce, HubSpot, Zoho, and Microsoft Teams bundled with AI-powered analytics services.
3. Cloud Telephony Services: Virtual numbers, IVR, call routing, and analytics services provided as cloud-based solutions.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Codavatar provides end-to-end managed VoIP infrastructure and cloud telephony services for global enterprises and SaaS platforms. Core offerings include hosted PBX systems, SIP trunking, virtual numbers, IVR, call routing, voicemail, and analytics, complemented by AI-enabled voice intelligence features such as real-time transcription, sentiment analysis, predictive routing, and anomaly detection. The company integrates these capabilities with major CRM and collaboration platforms including Salesforce, HubSpot, Zoho, and Microsoft Teams, supported by 24/7 enterprise support and SLA-backed managed services contracts.

Product overview

Codavatar Tech provides end-to-end managed VoIP and AI-enabled communication services designed to help enterprises modernize their communication infrastructure. The company's solutions integrate voice technology, automation, and data intelligence to deliver secure, scalable, and compliant communication systems. The product portfolio centers on Managed VoIP Infrastructure Services (hosted PBX, SIP trunking) and Cloud Telephony & Unified Communications (virtual numbers, IVR, call routing, voicemail), complemented by AI-Enabled Voice Intelligence modules (real-time transcription, sentiment analysis, predictive routing, anomaly detection) and Integration & Customization Services connecting CRM platforms (Salesforce, HubSpot, Zoho) and Microsoft Teams. Enterprise Support & SLA Management provides 24/7 monitoring and dedicated account management. The company serves global technology clients including KrispCall, Dialaxy, and Airchannel.ai across 120+ countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed VoIP Infrastructure Services
• Cloud Telephony & Unified Communications
• AI-Enabled Voice Intelligence

Quantifiable outcome

• 300% Year on Year Growth
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationIntegration partnership enabling unified workflows between Codavatar's communication services and Salesforce CRM platform for enterprise customers requiring seamless customer communication data management.
• HubSpotcoreTechnology or IntegrationIntegration with HubSpot CRM platform allowing customers to connect Codavatar's VoIP and communication services with HubSpot's marketing and sales automation tools.
• ZohocoreTechnology or IntegrationIntegration with Zoho CRM platform enabling unified workflows for customers using Zoho's business applications alongside Codavatar's communication solutions.
• Microsoft TeamscoreTechnology or IntegrationIntegration with Microsoft Teams enabling unified communication workflows combining Codavatar's VoIP services with Teams' collaboration platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Telnyx: Private carrier and communications platform offering SIP trunking, hosted telephony, and AI-enhanced voice services with a developer-first GTM. Comparable as a more focused emerging player in the same VoIP infrastructure and UCaaS-adjacent space.
• Plivo: Cloud communications platform providing voice, SMS, and SIP trunking APIs for SaaS and enterprise customers. Comparable as an emerging CPaaS/VoIP peer with overlapping target customers and pricing model.

Broad incumbents

• RingCentral: Enterprise UCaaS leader providing cloud PBX, hosted telephony, and contact center solutions globally. Comparable as a broad incumbent in cloud PBX and hosted telephony — Codavatar's primary industry category.
• 8x8: Public UCaaS and CCaaS vendor serving mid-market and enterprise customers worldwide with cloud PBX, contact center, and voice intelligence features. Comparable as a broad incumbent with overlapping AI voice analytics.
• Sinch: Global CPaaS provider of voice, messaging, and video APIs acquired through multiple roll-ups, serving enterprise and SaaS customers worldwide. Comparable as a broad incumbent offering overlapping voice and telephony infrastructure services.
• Twilio: Global CPaaS leader offering programmable voice, SIP trunking, and UCaaS-adjacent APIs at massive scale. Comparable as a broad incumbent whose voice APIs and Flex contact center compete head-on with Codavatar's managed VoIP and AI voice intelligence stack.
• Vonage (Ericsson): Enterprise-focused VoIP and UCaaS provider, now part of Ericsson, offering cloud telephony, SIP trunking, and contact center APIs. Comparable as a broad incumbent in the same hosted telephony and managed voice categories.

Regional players

• Exotel: India-headquartered cloud telephony and contact center platform serving South Asian enterprises with virtual numbers, IVR, and AI voice analytics. Comparable in product offering but regional in geographic concentration versus Codavatar's 120-country reach.

Direct peers

• KrispCall: Cloud telephony platform built and operated by Codavatar itself, offering virtual numbers, IVR, and global calling for SMBs and enterprises. Directly comparable because it shares Codavatar's tech stack, customer base overlap, and product roadmap.
• Dialaxy: Codavatar-built cloud telephony and contact center platform offering virtual phone systems and call center features. Directly comparable as a sister product using the same VoIP, SIP trunking, and AI voice intelligence infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/codavatar.tech
• LinkedInlinkedin.com/company/codavatar-tech-pvt-ltd
• Instagraminstagram.com/codavatar_official?igsh=cHlhZ20yYW5qM2xr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Codavatar