What KrispCall does

KrispCall, operated by KrispCall Pte. Ltd. (Singapore) with a US subsidiary KrispCall Communications Inc., is a cloud telephony platform founded in 2022 that sells virtual phone numbers, VoIP calling, SMS/MMS, IVR, call recording, and unified communications to small and mid-sized businesses, sales teams, and customer support organizations across 100+ countries. The product surface is built around a Unified Callbox dashboard that consolidates calls, SMS, voicemails, and team notes, and is differentiated by 100+ native integrations with CRM, ATS, helpdesk, productivity, and iPaaS platforms (Salesforce, HubSpot, Pipedrive, Zoho, Microsoft Dynamics 365, HighLevel, Zapier, Make, n8n, plus dozens more). Layered AI features — call transcription, summarization, rephrasing, auto-reply, real-time coaching, and a patent-pending smart-matching engine — are built atop third-party foundation models including OpenAI, Claude, Gemini, Perplexity, and Grok.

The company operates a hybrid product-led and channel-partner go-to-market: customers self-serve via app.krispcall.com with a 14-day money-back guarantee, while a 30% lifetime-commission affiliate/solution/technology partner program (managed through PartnerStack) and listings on Salesforce AppExchange, Chrome Web Store, and mobile app stores drive acquisition. Monetization combines per-seat SaaS subscriptions — Essential at $12/user/month annual, Standard at $32/user/month annual, and custom-priced Enterprise — with usage-based per-minute calling, per-segment SMS, and one-time number-purchase fees. The company claims 9,000+ active businesses, 4.9/5 customer satisfaction across 580+ reviews, and 38+ G2 badges including Spring 2026 VoIP Leader. Co-founders Dinesh Silwal and Rajendra Dangol serve as co-CEOs; the company is privately held with no external funding rounds disclosed and operates with 101-250 employees under ISO 27001, GDPR, PCI DSS, and CCPA compliance frameworks.

Name

KrispCall

Legal name

KrispCall Pte. Ltd.

Website

https://krispcall.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

101–250 employees

Short description

KrispCall is an AI-powered cloud telephony platform offering virtual phone numbers, VoIP, SMS, and unified communications to 9,000+ small and mid-sized businesses across 100+ countries, differentiated by 100+ CRM integrations and AI-driven call intelligence features.

Ownership category

akta.pro rank

Product category

Cloud Telephony

NAICS

Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

akta.pro secondary industries

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Cloud telephony services
• Virtual phone numbers
• VoIP business communications
• AI call management
• Unified communications platform

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Plans: Tiered subscription model with Essential ($12/user/month annual, $15 monthly), Standard ($32/user/month annual, $40 monthly), and Enterprise (custom pricing). Includes per-user pricing with user limits (Essential: 5 users, Standard: unlimited).
2. Per-Minute Calling & SMS: Usage-based charges for international calling and SMS beyond plan inclusions. Pay-per-minute calling and pay-per-segment SMS messaging. Additional fees for 10DLC brand registration ($4.50 one-time) and campaign vetting ($15 one-time).
3. Phone Number Purchase: Revenue from virtual phone number purchases. Free local/mobile number from UK, USA, or Canada included per user; other countries require purchase fees with carrier-specific document verification.
4. Affiliate Commission: Partner referral program generating 30% lifetime commission on workspace subscriptions referred through unique affiliate links. Partners cannot be existing customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

KrispCall operates an AI-powered cloud telephony platform that provides virtual phone numbers in 100+ countries, VoIP calling, SMS/MMS, IVR, call routing, recording, transcription, analytics, and Power Dialer across web, desktop, and mobile apps. The platform unifies calls, SMS, voicemails, and team notes in a single shared inbox (Unified Callbox), layers on AI-driven capabilities (AI Copilot transcription/rephrasing/replies/summaries, AI Coaching for live agent supervision, AI SMS personalization), and integrates with 100+ CRMs and automation platforms. A separately sold Phone Number Checker API provides phone verification across 150+ countries under tiered subscriptions.

Product overview

KrispCall is a unified cloud telephony platform offering virtual phone numbers, VoIP calling, SMS/MMS, and AI-powered communication features. The core platform (KrispCall Cloud Telephony) is complemented by several modules including Unified Callbox (consolidated communications dashboard), AI Copilot (AI rephrasing, replies, transcription, and summary), 2FA (OTP authentication), Power Dialer (automated outbound calling), Lead Capture Widget (lead generation pop-ups), Enterprise VoIP (scalable business telephony), AI Coaching (real-time agent training), Bulk SMS Marketing, and AI SMS (personalized messaging). The platform supports 100+ CRM integrations including Salesforce, HubSpot, Pipedrive, and Zoho, as well as automation tools like Zapier, Make, and Pabbly Connect. KrispCall also provides free tools including Phone Number Checker, Generator, Carrier Lookup, Speech-to-Text, Voicemail Greeting Generator, Reverse Phone Lookup, Area Code Lookup, and ROI calculators. Pricing tiers include Essential ($15/user/month), Standard ($40/user/month), and Enterprise (custom pricing).

Differentiator

Problem solved

Functional benefit

Products and services

• KrispCall Cloud Telephony Platform AI-powered cloud telephony SaaS offering virtual phone numbers in 100+ countries, VoIP calling, SMS/MMS, IVR, call routing, recording, transcription, analytics, and Power Dialer across web, desktop, and mobile apps with browser extension support, sold via Essential ($12–$15/user/month), Standard ($32–$40/user/month), and Enterprise (custom) subscriptions.
• Unified Callbox Unified communications dashboard that consolidates all telephony interactions — calls, SMS, voicemails, and team notes — into a single shared inbox, eliminating app-switching and missed context for sales and support teams.
• AI Copilot AI-powered assistant for business calls featuring AI Rephrasing (rewrites messages for clarity), AI Reply (auto-responds to inquiries), Call Transcription (speech-to-text), and Call Summary (conversation summaries).
• 2FA (Two-Factor Authentication) AI-powered two-factor authentication service providing instant OTP code delivery with guaranteed 100% deliverability for team login security on the KrispCall platform.
• Power Dialer Automated outbound calling solution featuring contact customization, unlimited calling, and call filtering to increase agent efficiency and reduce wait time between calls.
• Enterprise VoIP Solution Scalable VoIP solution for enterprises with multi-office, multi-timezone, and multi-team support, featuring call forwarding, call queuing, multi-level IVR, phone trees, and API/webhook access under a custom-pricing Enterprise contract.
• AI Coaching Real-time call coaching system featuring Call Barging (supervisor intervention), Call Whispering (live guidance), and Call Listening (quality monitoring) for agent development and quality assurance.
• Bulk SMS Marketing Mass texting and SMS marketing service enabling engagement with thousands of customers instantly, with high open rates, cost-effectiveness, personalization, and automation capabilities on a pay-per-segment basis.
• AI SMS AI-powered SMS personalization that automatically crafts custom messages to boost outreach and response rates.
• Phone Number Checker API Standalone phone number verification API providing carrier identification, location data, line type detection, spam scoring, and validity checks across 150+ countries, sold via four subscription tiers with $0.001 per additional lookup.

Quantifiable outcome

• 4.9/5 customer satisfaction rating
• +2 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration85 records

AI capability7 records

Feature6 records

Partnerships

16 partnerships are on record, tiered core and growth.

• SalesforcecoreTechnology or Integration · 14 October 2025KrispCall integration with Salesforce is live, with listing on Salesforce AppExchange. Enables Salesforce users to access KrispCall's call, messaging, and analytics tools within the CRM platform, improving workflows, productivity, and customer engagement.
• Pepper CloudgrowthGTM or Marketing PartnerJoint webinar on 'Accelerate Your Revenue Cycle: Enable Sales System Intelligence with KrispCall and Pepper Cloud'. Explores how Pepper Cloud brings CRM intelligence into revenue cycle management and how KrispCall's phone automation helps convert calls into faster sales actions.
• ZapiercoreTechnology or IntegrationNative integration with Zapier enabling KrispCall to connect with 5,000+ applications through Zapier's automation platform. Users can build custom integrations and automate workflows between KrispCall and other business tools.
• HubSpotcoreTechnology or IntegrationNative CRM integration with HubSpot enabling click-to-call, call logging, SMS, and analytics within HubSpot CRM dashboard.
• PipedrivecoreTechnology or IntegrationNative CRM integration with Pipedrive enabling call and message logging, click-to-call functionality, and contact synchronization.
• ZohocoreTechnology or IntegrationNative CRM integration with Zoho CRM and Zoho Desk enabling telephony features within Zoho ecosystem.
• LoxogrowthTechnology or IntegrationIntegration with Loxo talent acquisition platform enabling recruitment teams to make calls, send messages, and track candidate interactions directly from Loxo CRM. Features include click-to-call, automatic note syncing, instant alerts, and complete call history access.
• KylasgrowthTechnology or IntegrationIntegration with Kylas CRM enabling sales teams to make/receive calls, send SMS, and manage leads within Kylas. Features include click-to-call, automatic call logging, SMS from dashboard, and contact sync.
• SlackcoreTechnology or IntegrationNative integration with Slack enabling team notifications, call alerts, and communication workflow within Slack channels.
• Microsoft TeamscoreTechnology or IntegrationNative integration with Microsoft Teams enabling unified communications and telephony within Teams environment.
• Google WorkspacecoreTechnology or IntegrationIntegration with Google Workspace and Google Contacts for seamless contact management and calendar integration.
• ZendeskcoreTechnology or IntegrationNative customer support integration with Zendesk enabling support teams to handle calls and messages within Zendesk ticketing system.
• IntercomcoreTechnology or IntegrationNative integration with Intercom for customer messaging and support teams to manage communications.
• GonggrowthTechnology or IntegrationIntegration with Gong revenue intelligence platform for call recording analysis and sales conversation intelligence.
• Make (Integromat)coreTechnology or IntegrationNative integration with Make (formerly Integromat) enabling visual workflow automation connecting KrispCall with other business tools.
• PartnerStackcoreChannel Partner/ Reseller/ DistributorPartner program management platform for affiliate and partner commission tracking and payouts.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• JustCall: JustCall is a SaaS cloud telephony platform with virtual numbers, SMS, AI features, and CRM integrations targeting sales and support teams globally. Directly competes with KrispCall on per-seat pricing, CRM integration breadth, and SMB/inside-sales buyer profile.
• OpenPhone: OpenPhone is a modern business phone platform for SMBs and startups providing shared numbers, SMS, call routing, and CRM integrations. Closely matches KrispCall's SMB-first positioning, PLG motion, and per-seat pricing model.
• CloudTalk: CloudTalk is a cloud-based call center and business phone system serving sales and customer service teams across 160+ countries. Directly comparable to KrispCall in product offering (virtual numbers, IVR, power dialer, CRM integrations), pricing, and SMB customer focus.
• CallHippo: CallHippo is a virtual phone system offering cloud telephony with global numbers, IVR, call center features, and CRM integrations aimed at SMBs and sales teams. Competes head-to-head with KrispCall on similar product, price, and customer profile.
• Dialpad: Dialpad is an AI-powered cloud communications platform combining UCaaS, CCaaS, and conversation intelligence (real-time transcription, coaching). Direct competitor in the AI-augmented telephony category that KrispCall targets with its AI Copilot and AI Coaching features.
• Aircall: Aircall is a Paris-based cloud telephony platform purpose-built for sales and support teams, offering virtual numbers, IVR, power dialer, and deep CRM integrations. Closely comparable to KrispCall in target customer (SMB/mid-market), product mix (VoIP, SMS, integrations), and pricing tier.

Broad incumbents

• Nextiva: Nextiva is a UCaaS and contact center platform serving SMB through enterprise with voice, video, chat, and CRM integrations. Named as a competitor in KrispCall's comparison content; broader product portfolio and longer market tenure position it as a broader incumbent.
• Vonage (Ericsson): Vonage (now part of Ericsson) provides communications APIs and UCaaS for businesses and developers worldwide. Larger incumbent in the broader cloud telephony space with API/CPaaS roots, providing overlap with KrispCall's voice/SMS products and Enterprise API offering.
• 8x8: 8x8 is a global UCaaS and CCaaS provider offering voice, video, chat, and contact center for mid-market and enterprise. Larger incumbent with global carrier footprint and enterprise sales motion that competes with KrispCall in the contact center and unified communications category.
• RingCentral: RingCentral is a leading UCaaS provider offering cloud PBX, contact center, video, and messaging for businesses of all sizes. Listed as a direct competitor in KrispCall's own comparison pages; broader portfolio and enterprise presence make it a large incumbent against KrispCall's SMB focus.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Krispcall
• YouTubeyoutube.com/@KrispCall
• Facebookfacebook.com/krispcallvoip
• LinkedInlinkedin.com/company/krispcall
• Instagraminstagram.com/krispcall
• TikToktiktok.com/@krispcall

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KrispCall