What Dialaxy Inc does

Dialaxy Inc is a privately held, US-based (Dover) cloud telephony and VoIP platform founded in 2023. It delivers a cloud-based business phone system that provides virtual local, toll-free, vanity, and international phone numbers in over 100 countries, alongside a unified suite of call management, messaging, and contact-center features. The platform's technology stack centers on cloud VoIP infrastructure with a feature catalog exceeding 100 capabilities, including Interactive Voice Response (IVR), intelligent call routing, call recording and transcription, concurrent call handling, ringing strategies, call flow design, voicemail, SMS/MMS messaging, and AI-powered Text-to-Speech. Multi-channel access is provided through a web application, Android mobile app, desktop agent (Mac/Windows/Linux), and a Chrome extension, with the platform integrating natively to more than 100 third-party tools across CRM (HubSpot, Pipedrive, Zoho, Copper, SugarCRM, Capsule, LeadSquared), marketing automation (ActiveCampaign), team communication (Slack, Microsoft Teams), sales engagement (Outreach), customer support (Intercom), and storage (Dropbox, Google Contacts).

The business model is a recurring subscription model with low entry-level ARPU. The headline plan starts at $10 per month, virtual local US/Canada numbers are priced at $4 per number monthly, international calling is sold on a pay-as-you-go usage basis, and enterprise requirements are quote-based. Additional revenue is generated from premium features, professional services, and add-ons. The go-to-market motion is product-led growth anchored on instant 3-minute self-serve signup, supplemented by a sales-assisted enterprise funnel via Calendly demo booking, plus Affiliate and Channel Partner programs for third-party distribution. Dialaxy positions itself for SMBs, startups, and verticals including Healthcare, E-commerce, Sales, Travel, Hotels, Franchise, Insurance, Recruiting, Education, and Real Estate, supported by industry-specific solution pages and a content/SEO-led marketing strategy. Customer outcomes cited include a 47% average increase in call answer rates, 3.2x faster response times, and an 89% customer satisfaction score, with a 4.8/5 G2 rating. Leadership consists of founder and CEO Prasanta Raut, with sales and support led by Senior Sales Consultant Ethan Miller and Sales and Support Lead Madison Clark.

Name

Dialaxy Inc

Legal name

Dialaxy Inc

Website

https://dialaxy.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

251–500 employees

Short description

Dialaxy Inc is a cloud-based VoIP and business telephony platform offering virtual phone numbers, IVR, intelligent call routing, AI-powered Text-to-Speech, and SMS/MMS, serving SMBs, startups, and verticals including healthcare, e-commerce, and sales across 100+ countries.

Ownership category

akta.pro rank

Product category

Cloud Telephony / VoIP Services

NAICS

Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Cloud telephony services
• VoIP phone systems
• Virtual phone numbers
• Business communication platform
• Cloud contact center

Headquarters

HQ city

Dover

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. Cloud Phone System Subscription: Monthly subscription revenue from cloud telephony platform access starting at $10/month. Includes virtual phone numbers, call routing, IVR, and core communication features.
2. Virtual Phone Number Purchase: Revenue from selling virtual phone numbers including local numbers ($4.00 per number), toll-free numbers, vanity numbers, and international numbers with country-specific pricing.
3. Global Calling Services: Pay-as-you-go international calling with discounted rates for various destinations, plus optional unlimited calling plans based on account credit.
4. Professional Services and Add-ons: Revenue from advanced features, premium support, and specialized configurations for enterprise customers requiring enhanced capabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Dialaxy Inc provides a cloud-based VoIP business telephony platform that enables companies to obtain virtual phone numbers (local, toll-free, vanity, and international across 100+ countries) and run voice, SMS/MMS, IVR, call routing, call recording, and contact center operations without on-premises hardware. The service is delivered as a SaaS subscription starting at $10/month with instant 3-minute deployment, accessible via web, desktop, Android, and Chrome extension, and integrates with 100+ CRM, support, and productivity tools. It targets SMBs, startups, and mid-market companies needing affordable professional communication, with enterprise-grade capabilities for larger organizations.

Product overview

Dialaxy is a cloud-based business communication platform offering virtual phone numbers and unified telephony services. The core Dialaxy Cloud Telephony Platform serves as the central system, supported by add-on modules including International Phone Numbers, Virtual Toll-Free Numbers, and Vanity Phone Numbers for number acquisition; Interactive Voice Response (IVR), Call Routing, Ringing Strategy, and Call Flow Designer for intelligent call management; Virtual Contact Center and Inbound/Outbound Calling for contact operations; Global Calling for international communication; SMS & MMS Messaging and Voicemail for messaging; Text to Speech for AI voice generation; and multi-platform access through Web Application, Android Mobile App, Desktop Agent, and Chrome Extension. The platform integrates with leading CRMs (HubSpot, Pipedrive, Zoho, Copper, Sugar CRM, Capsule, Lead Squared, Active Campaign) and communication tools (Slack, Microsoft Teams) to streamline workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• Dialaxy Cloud Telephony Platform Core cloud-based business phone system providing virtual phone numbers, call management, SMS/MMS messaging, IVR, and team collaboration tools for SMBs, startups, and mid-market companies of all sizes. Delivered as a SaaS subscription with instant 3-minute deployment and accessible via web, Android, desktop, and Chrome extension.
• International Phone Numbers

Quantifiable outcome

• 47% average increase in call answer rates
• +3 more outcomes

Named customers15 records

Segments13 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability6 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core and secondary.

• HubSpotcoreTechnology or IntegrationNative HubSpot CRM integration enabling automated call logging, real-time contact syncing, click-to-call functionality, call pop-ups with customer insights, call recording storage, and automated task creation. Two-way data synchronization between Dialaxy and HubSpot for unified customer data management.
• SlacksecondaryTechnology or IntegrationSlack integration allowing team communication management and direct updates within Slack workspace for streamlined collaboration.
• PipedrivesecondaryTechnology or IntegrationCRM integration enabling performance tracking, sales insights, and alignment between sales and support teams through Dialaxy platform.
• Zoho CRMsecondaryTechnology or IntegrationIntegration allowing call management, recordings, and logs within Zoho CRM platform for unified customer interaction tracking.
• CoppersecondaryTechnology or IntegrationCRM integration for telephony tasks and business operations with smart automation tools for enhanced productivity.
• Microsoft TeamssecondaryTechnology or IntegrationIntegration enabling direct customer calls and contact sharing to boost team collaboration within Microsoft Teams environment.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• JustCall: SMB-focused cloud telephony platform with virtual numbers, IVR, call routing, SMS, and CRM integrations. Direct competitor targeting the same startup/SMB segment with comparable pricing and PLG motion.
• Nextiva: Unified communications provider offering VoIP, contact center, and collaboration tools for SMBs through enterprise. Direct competitor with broader scale, explicitly named in Dialaxy's comparison pages.
• Vonage (now part of Ericsson): Cloud communications platform providing VoIP, UCaaS, and APIs for SMBs and developers. Direct competitor in VoIP/UCaaS with brand recognition and global reach Dialaxy is competing against.
• RingCentral: Publicly traded UCaaS/CCaaS leader offering cloud phone systems, IVR, call routing, and global numbers for SMBs and enterprises. Most direct full-suite competitor to Dialaxy, mentioned explicitly in Dialaxy's SEO comparison pages.
• 8x8: Public UCaaS/CCaaS provider with global cloud communications, contact center, and CPaaS offerings. Direct enterprise-grade competitor explicitly compared against on Dialaxy's site.
• Talkdesk: AI-powered cloud contact center platform with virtual agents, IVR, and intelligent routing. Comparable for SMB-to-enterprise customers wanting AI-driven CCaaS features similar to those Dialaxy is building.
• Five9: Public cloud contact center (CCaaS) specialist with intelligent routing, IVR, AI, and workforce engagement. Comparable on the contact-center portion of Dialaxy's product, particularly for SMB-to-mid-market upmarket motion.
• Aircall: Cloud-based phone system and call center software focused on SMBs and mid-market with strong CRM integrations (HubSpot, Salesforce). Closest SMB-focused competitor; explicitly compared against on Dialaxy's site.

Broad incumbents

• Twilio: Public CPaaS/communications-platform giant offering programmable voice, SMS, and messaging APIs that enable VoIP solutions. Adjacent incumbent whose developer-focused model competes for the same underlying demand for cloud communications.
• Zoom (Zoom Phone): Major unified communications incumbent whose Zoom Phone offering bundles cloud PBX, IVR, and global numbers into its broader collaboration suite. Indirect competitor with massive brand and channel advantages.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• Xx.com/dialaxyapp

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dialaxy Inc