Jill's Office

What Jill's Office does

Jill's Office is a US-based virtual receptionist and live answering service focused exclusively on small and midsize trade businesses, including HVAC, plumbing, electrical, roofing, and general contractors. The company delivers 24/7 inbound call answering, outbound calling, appointment scheduling, after-hours dispatch assistance, and live web chat through trained, US-based human receptionists who use each client's customized call instructions and company branding. Core technology is a cloud-based virtual receptionist platform integrated with the dominant trade CRM platforms (ServiceTitan, Housecall Pro, Jobber) plus a Zapier-powered automation layer (Lead Zap) and a proprietary mobile app for call log and note management. The company does not position AI as its core capability; instead, it explicitly markets live human receptionists as the differentiator against automated alternatives.

Name

Jill's Office

Legal name

Jill's Office LLC

Website

https://jillsoffice.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Jill's Office is a US-based virtual receptionist service providing 24/7 live call answering, appointment scheduling, dispatch support, and web chat for SMB trade contractors across HVAC, plumbing, electrical, roofing, and general contracting in the US and Canada.

Ownership category

akta.pro rank

Product category

Virtual Receptionist Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142), Office Administrative Services (56111)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Appointment Setting, Dispatch & Scheduling Centers (BPAAAAAD)

Keywords

• Virtual receptionist services
• Live call answering
• Answering service trades
• Appointment scheduling service
• After-hours call handling

Headquarters

HQ city

Clearfield

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Subscription Service: Core recurring subscription service for call answering, providing 24/7 live receptionists, appointment scheduling, and follow-up services. Subscription includes dedicated account manager and customized call instructions.
2. Usage-Based Call Billing: Per-minute billing for calls handled, with calls under 15 seconds free, calls under 1 minute charged full minute, and calls over 1 minute charged in 15-second intervals. Maximum 15-minute call duration before billing stops.
3. Activation/Setup Fee: One-time setup fee of $599 to activate account, including seamless onboarding experience with direct support within 2-3 business days.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels9 records

Core offering

Jill's Office is a 24/7 virtual receptionist and answering service that uses US-based live human receptionists to answer inbound calls, make outbound calls, schedule appointments, handle web chats, and assist with after-hours dispatch on behalf of trade businesses (HVAC, plumbing, electrical, roofing, general contractors, and growing home service companies). Clients subscribe to the service with a custom call script, a dedicated account manager, and integrations into their existing scheduling/CRM platforms so calls and bookings flow directly into the client's system of record.

Product overview

Jill's Office is a unified virtual receptionist and answering service platform built for trade businesses (HVAC, plumbing, electrical, roofing, general contractors). The core offering is 24/7 live call answering and outbound follow-up, delivered by U.S.-based human receptionists using each client's custom call scripts and branding. The service is modular, with five primary service lines — 24/7 Inbound Call Answering, Outbound Calling, Appointment Scheduling, Dispatching Assistance, and Live Web Chat — all supported by a CRM integration layer (ServiceTitan, Housecall Pro, Jobber) and a Zapier-powered automation add-on called Lead Zap. Clients also receive access to the Jill's Office App for call log and note management. The platform does not offer an AI-first approach; it explicitly positions live human receptionists as its primary differentiator over automated or AI-driven alternatives.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Inbound Call Answering Live US-based receptionists answer trade business calls 24 hours a day, 7 days a week using the client's company name and custom call instructions, including message taking, call routing, and urgent issue escalation.
• Outbound Calling Jill's Office receptionists make outbound calls to follow up on leads, confirm appointments, and reconnect with past customers on behalf of trade business clients, available Monday–Friday, 8:00 a.m.–5:00 p.m. MST.
• Appointment Scheduling Receptionists schedule appointments and estimates directly inside ServiceTitan, Housecall Pro, Jobber, and most online booking platform links, keeping trade business clients' calendars full in real time.
• Dispatching Assistance Receptionists provide after-hours dispatch support by logging emergency calls, scheduling them in the client's CRM, and initiating escalation procedures when required.
• Live Web Chat A US-based live chat team engages trade business websites' visitors in real time, answers questions, captures leads, and books appointments through a customized chat widget branded to the client's business.
• Lead Zap by Zapier An automation module powered by Zapier that captures leads from Facebook Ads or website forms and instantly routes them to receive a call from a live Jill's Office receptionist, enabling immediate human-led lead response without manual intervention.
• Jill's Office App A mobile app that provides Jill's Office clients with full access to call logs, notes, and call recordings, functioning as a lightweight CRM for managing customer interactions and history.

Named customers12 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability1 record

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• ServiceTitancoreTechnology or IntegrationServiceTitan Certified Provider status. Jill's Office integrates with ServiceTitan for appointment scheduling support. Receptionists can schedule appointments directly in ServiceTitan for HVAC, plumbing, and other trade businesses using the platform.
• ZapiercoreTechnology or IntegrationLead Zap feature enables automated lead follow-up through Zapier integrations. New leads are instantly routed to receive a call from live Jill's Office receptionists. Also enables various automation workflows between Jill's Office and other business tools.
• Housecall ProcoreTechnology or IntegrationIntegration for appointment scheduling support, allowing Jill's Office receptionists to schedule appointments directly in Housecall Pro for trade business clients using this platform.
• JobbercoreTechnology or IntegrationIntegration for appointment scheduling support, allowing Jill's Office receptionists to schedule appointments directly in Jobber for trade business clients using this platform.
• Google Ads (AdWords)minorGTM or Marketing PartnerRemarketing service used by Jill's Office to advertise on third party websites to website visitors after they visited the Service.
• FacebookminorGTM or Marketing PartnerFacebook remarketing service used for behavioral remarketing and targeted advertising to website visitors.
• AdRollminorGTM or Marketing PartnerAdRoll remarketing service used for behavioral remarketing and targeted advertising campaigns.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• GoodCall: GoodCall offers AI-driven phone agents for SMBs that automate call answering, lead capture, and appointment booking. It represents the AI-native approach to the same core problem Jill's Office solves with human receptionists, making it an emerging competitive threat.
• Conversational: Conversational is an AI-powered voice agent platform automating customer calls for SMBs and mid-market businesses. It is an emerging threat to Jill's Office's human-receptionist model, representing the AI-first approach Jill's Office explicitly differentiates against.

Direct peers

• Abby Connect: Abby Connect offers virtual receptionist, inbound call handling, and appointment scheduling services primarily to SMBs and professional services firms. It is comparable to Jill's Office in service model and customer profile, with similar live-receptionist positioning.
• AnswerConnect: AnswerConnect is a live answering service and virtual receptionist provider serving SMBs and enterprise clients across multiple industries, including home services. It directly competes with Jill's Office on 24/7 call answering, message taking, and appointment scheduling.
• Smith.ai: Smith.ai is a virtual receptionist and live chat answering service for SMBs and professional firms, offering 24/7 call answering, outbound calling, and AI-augmented reception. It is a direct competitor to Jill's Office in the live-receptionist category, though less concentrated on the trades vertical.
• Ruby Receptionists: Ruby Receptionists provides virtual receptionist and live answering services to SMBs across many verticals, with a focus on personalized customer experiences. It competes head-to-head with Jill's Office on live inbound call handling, though with a broader vertical mix and stronger brand recognition.
• PATLive: PATLive provides 24/7 live answering services and virtual receptionist solutions to SMBs, with industry-specific scripts and order-taking capabilities. It is a direct competitor in the live answering space with comparable pricing models and SMB target segments.

Broad incumbents

• ServiceTitan: ServiceTitan is the dominant vertical SaaS platform for home and commercial service businesses (HVAC, plumbing, electrical). Jill's Office is a ServiceTitan Certified Provider; while ServiceTitan itself is a software platform rather than an answering service, it could expand into or partner with competing call-handling features.
• Housecall Pro: Housecall Pro is a leading field service management platform for home service professionals. Jill's Office integrates with Housecall Pro for appointment scheduling; while not a direct call-answering competitor, it sits in the same SMB-trades ecosystem.
• MapleLMS / CallSource / Dialpad (AI contact center category): Dialpad is a cloud-based communications and AI contact center platform that handles inbound/outbound calls with AI-assisted agents. It represents the broader contact-center-as-a-service category competing for the same SMB call-handling budgets Jill's Office addresses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@jillsoffice393
• Facebookfacebook.com/jillsoffice
• LinkedInlinkedin.com/company/jill's-office
• Instagraminstagram.com/jillsoffice
• Xx.com/jills_office

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jill's Office