Alliance Community

What Alliance Community does

Alliance Community is a registered Australian NDIS provider delivering personalised disability, aged care, and community support services across New South Wales, Victoria, Queensland, South Australia, and the Australian Capital Territory. Founded as part of the broader Alliance Australia group (with roots going back to 2003 and a national brand rollout in 2018), the company operates from nine physical branches and supports over 2,500 Australians living with a disability, alongside icare, NIISQ, and Veterans Home Care participants. The service portfolio spans NDIS Support, NDIS Support Coordination, Supported Independent Living (SIL), and registered provider status with icare (NSW) and NIISQ (QLD), with the company reporting over 20 years of continuous service delivery to veterans.

The business operates on a pay-as-you-go recurring revenue model, with services funded through participants' NDIS plans, icare, NIISQ, and Veterans Home Care allocations. Alliance Community maintains a workforce of 650+ support workers, sourced and managed through a network of branch offices and a careers portal, with staff paid competitive hourly rates across casual, temporary, and full-time roles. The matching of support workers to clients is described as person-centred, based on location, needs, and interests, supported by clinical governance and quality management systems certified to ISO 9001 and ISO 27001. No proprietary technology platform, software product, or AI-driven matching system is disclosed; the operating model is service-led rather than technology-led.

The company goes to market primarily through direct enquiry channels (phone, website enquiry forms, branch visits), complemented by content marketing via impact stories, social media presence on Facebook, Instagram, and LinkedIn, community events, and earned media coverage. Cross-referrals flow from sister companies within Alliance Australia, including Alliance Nursing, Alliance Rural & Remote Health, and Apprenticeship Careers Australia. In October 2024, Alliance Community acquired Ability Plus Disability Services, expanding its Victorian footprint and adding TAC and DHHS funding relationships, and the company has signalled an ongoing inorganic growth posture under CEO James Munro Ford.

Name

Alliance Community

Legal name

Alliance Health Services Group Pty Ltd

Website

https://alliancecommunity.com.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Alliance Community is a registered Australian NDIS provider delivering personalised disability, aged care, and community support services to over 2,500 participants across nine branches in NSW, VIC, QLD, SA, and ACT, funded through NDIS, icare, NIISQ, and Veterans Home Care plans.

Ownership category

akta.pro rank

Product category

Disability and Community Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Companion Care & Social Support (non-clinical) (HLADAGAB), Recreational Outings, Community Participation & Mobility Support (Non-Clinical) (HSABAAAI)

Keywords

• NDIS support services
• Disability support
• Home care services
• Veterans home care
• Supported independent living

Headquarters

HQ city

Surry Hills

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. NDIS-funded disability support services: Registered NDIS provider delivering personalised support services to NDIS participants, including daily living assistance, community engagement, and high-needs clinical support. Funded through participants' NDIS plans.
2. icare support services: Registered icare provider delivering attendant support to individuals covered under the NSW icare scheme.
3. NIISQ support services: Registered NIISQ (National Injury Insurance Scheme Queensland) provider delivering attendant support to NIISQ participants.
4. Veterans Home Care Support: Veterans Home Care support services for veterans, a program the company has been delivering for over 20 years.
5. Supported Independent Living (SIL): NDIS-funded SIL services enabling people with disabilities to live independently in shared or individual housing, with scheduled daily living support including personal care, household tasks, meal preparation, and medication management.
6. NDIS Support Coordination: Support coordination services helping NDIS participants get the most out of their NDIS plans, including connecting with service providers and managing supports.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

Alliance Community is a registered NDIS provider delivering personalised disability support, community engagement, and home care services to Australians living with a disability, veterans, and icare/NIISQ participants. The company provides daily living assistance, around-the-clock high-needs clinical support, NDIS support coordination, supported independent living, and veterans home care across 9 branches in NSW, SA, VIC, ACT and QLD.

Product overview

Alliance Community is a registered NDIS provider offering a portfolio of community support services. The core service suite includes NDIS Support, NDIS Support Coordination, Veterans Home Care Support, Registered icare Provider services, Registered NIISQ Provider services, and Supported Independent Living (SIL). The company provides personalised, client-focused care ranging from daily living assistance to around-the-clock high needs support. In October 2024, Ability Plus Disability Services was acquired, expanding their presence in Victoria. Alliance Community operates as part of the Alliance Australia portfolio alongside sister agencies Alliance Nursing and Alliance Rural & Remote Health.

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Support
• NDIS Support Coordination
• Registered icare Provider
• Registered NIISQ Provider
• Veterans Home Care Support
• Supported Independent Living (SIL) Provider
• Ability Plus Disability Services

Quantifiable outcome

• 83% of clients would recommend Alliance Community to a friend or family member
• +5 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Ability Plus Disability ServicescoreStrategic or Co-development Partner · 16 October 2024Melbourne-based disability services provider established in 2016, with over 50 years of combined experience. Operating from Keilor Park and Cheltenham, Ability Plus supports individuals across metro and regional Victoria with NDIS, TAC, DHHS, and private funding. The acquisition was celebrated by Alliance Australia CEO James Munro Ford as an important milestone in the organisation's continued growth in the community sector.
• ColourFull AbilitiesminorStrategic or Co-development Partner · 27 May 2024South Australian-based disability support organisation focused on supporting the LGBTQIA+ community. Alliance Community engaged with Charlie, a Support Worker and Inclusivity Trainer at ColourFull Abilities, for an interview supporting LGBTQIA+ inclusion in disability services.
• Autism Spectrum Australia (Aspect) and ColesminorGTM or Marketing Partner · 9 May 2018Coles partnered with Autism Spectrum Australia (Aspect) to introduce 'Quiet Hour' - a low-sensory shopping experience with reduced lighting, no PA announcements, and additional staff assistance. Alliance Community supported and promoted this initiative as part of its community inclusion advocacy.
• Alliance NursingcoreStrategic or Co-development PartnerSister company within the Alliance Australia portfolio. Alliance Nursing specialises in nursing recruitment and healthcare staffing alongside Alliance Community's disability and community support services.
• Alliance Rural & Remote HealthcoreStrategic or Co-development PartnerSister company within the Alliance Australia portfolio, alongside Alliance Nursing. Together with Alliance Community, the group provides a comprehensive range of healthcare and community support services across Australia.
• Apprenticeship Careers AustraliaminorStrategic or Co-development PartnerAlliance Community partnered with Apprenticeship Careers Australia to launch an innovative new traineeship program in Canberra, tackling workforce shortage in the aged care sector. Featured on WIN News with Debbie Stratford interviewed about the program achieving outstanding results.
• Skillsroad.com.auminorStrategic or Co-development PartnerPartnership with Skillsroad.com.au as part of Alliance Community's innovative recruitment activity to grow the aged care and disability support workforce, particularly among Australia's youth.
• Apprenticeship Support Australia (ASA)minorStrategic or Co-development PartnerPartnership with Apprenticeship Support Australia as part of the Alliance Community approach to developing the national workforce with skilled professionals and jobseekers.
• Fusion ResearchminorStrategic or Co-development PartnerMarket research agency commissioned by Alliance Community to conduct the 2023 Client and Candidate Survey, providing insights into satisfaction levels, Net Promoter Score (+38), and service quality benchmarking against the healthcare industry.

Scale indicators11 records

Recent moves9 records

Expansion highlights5 records

Emerging players

• Mable: NDIS-registered digital marketplace connecting participants with independent support workers, competing for the same participant wallet as Alliance Community. Comparable target segment (NDIS participants seeking matched support workers) but differentiated by a platform/agency model.
• Hireup: NDIS-registered online platform matching people with disability to support workers, providing an alternative to traditional branch-based providers like Alliance Community. Comparable customer base and service line, but tech-enabled delivery model.

Direct peers

• Ability Options: NDIS-registered provider delivering disability employment, accommodation, and daily living support across NSW and QLD. Comparable in NDIS registration, SIL services, and target participant base.
• Each: National NDIS and community health provider delivering disability, mental health, and aged care services across VIC, NSW, and other states. Comparable multi-state NDIS delivery and overlapping personal care/community participation services.
• Aruma: Large national NDIS provider formed via the merger of House with No Steps and Autism CRC, offering accommodation, daily living, and community participation supports. Comparable national footprint, NDIS focus, and Supported Independent Living exposure.
• KinCare: Major Australian in-home care provider delivering NDIS, aged care, and Veterans' Home Care services through a national branch network. Highly comparable multi-program, multi-state operating model with similar funding streams.
• Sunnyfield: NDIS-registered disability services provider offering accommodation, daily living assistance, and community participation across NSW, QLD, VIC, and ACT. Closely aligned with Alliance Community's supported independent living and community engagement offerings.
• Life Without Barriers: One of Australia's largest NDIS-registered disability and community support providers, delivering personal care, SIL, and out-of-home care across multiple states. Directly comparable as a multi-state NDIS provider with a similar service portfolio to Alliance Community.
• McCall Gardens Community & Disability Services: NDIS-registered disability and community support provider based in NSW offering personal care, accommodation, and community participation services. Comparable NDIS focus and service mix, though smaller geographic footprint.

Broad incumbents

• Bolton Clarke: Large established Australian provider of home care, residential aged care, and NDIS services across all states. Comparable NDIS and Veterans Home Care funding exposure, but operates at materially larger scale and broader service scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AllianceCommunityAU
• LinkedInlinkedin.com/company/alliance-community

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alliance Community