Callflex

Contact Center Softwarecallflex.com.br

Callflex (2CX) is a Brazilian cloud-based omnichannel contact center platform that serves enterprises and SMBs across banking, financial services, healthcare, insurance, telecom, education, retail, and fintech with AI-augmented voice, digital agent, and quality monitoring modules.

Company typePrivate
Founded2007
HeadquartersSão Paulo, Brazil
Headcount101–250
GTM typeB2B
OfferingSoftware

What Callflex does

Callflex, now operating under the unified "2CX" brand alongside the VoxAge label, is a Brazilian cloud-based omnichannel contact center (CCaaS) platform headquartered in São Paulo and founded in 2007. The company delivers a modular architecture spanning thirteen branded products: 2CX Flow (journey orchestrator), iChannel (channel integration), iVoice (intelligent voice/IVR), Omnichannel, URA, SoftPhone Web, Manager.X (predictive dialer), Digital Agents, Self-Service Portal, CRM Tabulator, AI Quality Module, Automation Robot, and a Face-to-Face Recorder. AI is layered across the platform — powering digital agents, the Quality Module that evaluates 100% of interactions, iVoice speech handling, and workflow automation — with NLP capability tied to the VoxAge integration.

The platform serves both enterprise contact centers and SMBs across Brazilian verticals including Banking, Financial Services, Credit and Collection (marketed as "Recovery 5.0"), Insurance, Healthcare, Education, Telecom, Retail, and Fintech. GTM is a direct enterprise sales motion (WhatsApp +55 11 3320-7900 and structured web lead capture) supplemented by pre-configured monthly combo packages for SMBs that bundle an official META WhatsApp number and all text channels. Revenue is generated via subscription billing — annual contracts for enterprise full-suite deployments and monthly subscriptions for SMB combos — and the company maintains LGPD compliance with a documented SGSI (Information Security Management System) program. No institutional investors, parent company, funding rounds, M&A, or revenue figures are disclosed in the available data.

Callflex firmographics

Firmographics

Name: Callflex
Legal name: 2CX
Website: https://callflex.com.br
Company type: Private
Founded year: 2007
Operating status: Operating
Headcount range: 101–250 employees
Short description: Callflex (2CX) is a Brazilian cloud-based omnichannel contact center platform that serves enterprises and SMBs across banking, financial services, healthcare, insurance, telecom, education, retail, and fintech with AI-augmented voice, digital agent, and quality monitoring modules.
Ownership category
akta.pro rank

Callflex industry classification

Industry

Product category: Contact Center Software
NAICS: Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
SIC: Services-Prepackaged Software (7372), Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming Services (7371)
akta.pro primary industry: Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
akta.pro secondary industries: Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Cloud PBX & Hosted Telephony (HDAIAHAB), General Customer Service & Contact Center Operations (BPAAAAAA), Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

Contact center software
Omnichannel customer experience
Cloud call center platform
AI customer service
Speech analytics software

Where Callflex is headquartered

Location

Headquarters

HQ city: São Paulo
HQ country: Brazil
HQ region: Latin America

Offices1 record

Markets served

Callflex business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

SaaS Platform Subscriptions: Cloud-based contact center platform delivered as subscription service with monthly or annual billing. Includes core omnichannel, dialer, IVR, and quality monitoring modules.
Combo Packages for SMB/Mid-market: Pre-configured solution packages targeting small and medium operations with official META number, all text channels, comprehensive interaction visibility, integrated platform at scaled pricing

Pricing tiers

Model	Billing	Price
Subscription	Annual	Enterprise contact center solutions with full platform access
Subscription	Monthly	Combo packages for small and medium operations

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Callflex product offering

Product offering

Core offering

Callflex, doing business as 2CX, sells a cloud-based omnichannel contact center platform that integrates voice, text, and digital channels with AI-powered components including digital agents, predictive dialers, IVR, journey orchestration, self-service portals, and AI-driven quality monitoring. The platform is delivered as a modular suite targeting enterprise contact centers and small-to-medium operations across banking, financial services, credit/collection, insurance, healthcare, education, telecom, retail, and fintech sectors in Brazil.

Product overview

2CX (Callflex + VoxAge) is a comprehensive contact center solutions platform offering a modular architecture with core products for omnichannel communication, voice automation, and journey orchestration, complemented by specialized add-on modules for predictive dialing, digital agents, quality monitoring, and self-service capabilities. The platform is designed for enterprises across sectors including banking, education, finance, fintechs, healthcare, insurance, and retail, providing both cloud-based and on-premises deployment options.

Differentiator

Problem solved

Functional benefit

Brands

2CX Flow: Orquestrador de Jornada - Journey orchestrator solution
2CX iChannel
2CX iVoice
2CX Omnichannel
2CX URA
2CX SoftPhone Web
Manager.X

Products and services

2CX Flow – Journey Orchestrator (Orquestrador de Jornada)

Quantifiable outcome

100% of interactions can be evaluated with AI-powered quality monitoring, eliminating human bias
+2 more outcomes

Companies that use Callflex

Customer profile

Named customers9 records

Segments8 records

Ideal customer profiles6 records

Callflex technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature9 records

Callflex partnerships and signals

Strategic signal

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Callflex competitors and assessment

Company assessment

Direct peers

Five9: Pure-play cloud CCaaS vendor targeting mid-market and enterprise with AI-powered virtual agents and quality tools. Direct overlap with 2CX's omnichannel, IVR, and predictive dialer capabilities.
Talkdesk: Cloud-native CCaaS platform with strong AI and vertical solutions. Originated in Portugal with deep Portuguese-speaking market reach, making it one of the most direct competitors to 2CX in Brazilian enterprise deals.

Regional players

Movidesk: Brazilian omnichannel customer service and helpdesk platform with chatbot and AI capabilities. Direct overlap with 2CX's omnichannel and digital agent offerings, particularly in the SMB segment.
Zenvia: Brazilian cloud communications platform combining CPaaS, chatbots, and contact-center solutions. Comparable as a Brazilian-headquartered CX platform targeting similar mid-market and enterprise verticals.
Pontaltech: Brazilian omnichannel communication and contact-center provider serving enterprise and SMB customers. Direct regional competitor with overlapping omnichannel and messaging products.
Total IP: Brazilian telephony and contact-center solutions provider offering PABX, IVR, and dialer products. Comparable in core telephony routing and predictive dialer capabilities serving Brazilian SMBs and enterprises.

Broad incumbents

NICE inContact: Enterprise CCaaS and CX analytics suite serving large banks, insurers, and telecom providers. Comparable on enterprise contact-center functionality and analytics, with materially larger R&D footprint.
Genesys: Global CCaaS leader with deep omnichannel, workforce optimization, and AI capabilities. Comparable as a direct competitor for large enterprise contact-center deals in Brazil, though Genesys is far broader in scope and scale.
Avaya: Legacy enterprise telephony and contact-center vendor with cloud and on-premise offerings. Comparable in IVR, omnichannel, and large-enterprise deployments, especially in Brazilian banking and telecom.

Emerging players

Aivo: LATAM-based conversational AI and customer engagement platform serving banks, telcos, and retailers. Overlaps with 2CX on AI-driven digital agents and omnichannel automation in Spanish/Portuguese markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Callflex compliance and trust

Trust signal

Compliance1 record

Callflex financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Callflex leadership team

Management profile

Number of profiles

Callflex funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Callflex M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Callflex

What does Callflex do?

Is Callflex a public or private company?

Callflex is a private company. It is classified as unknown and is currently operating.

When was Callflex founded?

Callflex was founded in 2007. It employs 101 to 250 people.

Where is Callflex based?

Callflex is headquartered in São Paulo, Brazil, in the Latin America region.

How does Callflex make money?

Two revenue lines are on record. SaaS Platform Subscriptions are the primary driver. The others are combo Packages for SMB/Mid-market.

Who are Callflex's main competitors?

Direct peers on record are Five9 and Talkdesk. Regional players are Movidesk, Zenvia, Pontaltech and Total IP. Broad incumbents are NICE inContact, Genesys and Avaya. Aivo is listed as an emerging player.

Does Callflex have an API?

No public API is recorded for Callflex.

What industry is Callflex in?

Callflex's product category is Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 56142 and its SIC code is 7372.