MindSprout

What MindSprout does

MindSprout Pty Ltd (ABN 79 570 978 365) is a privately held, founder-led disability support services provider headquartered in Kareela, New South Wales, Australia. Founded in 2017 by Michelle Patterson and Jean Wheatley, the company delivers in-home, in-school, and community-based personal support to children and adults with disabilities who are Self or Plan Managed NDIS participants, across the Sutherland Shire, St George, and surrounding NSW areas.

The company's core offerings are two service lines — Child Disability Support and Adult Disability Support — covering personal care, therapy programme support, community access, life-transition support (including School Leaver Employment Support), and companionship. Services are delivered directly by employed (not contracted) disability support workers who undergo structured screening and ongoing Allied Health-aligned training. Operations are supported by Monday.com for workflow and Xero for invoicing; no proprietary technology platform or AI capability was disclosed.

MindSprout operates a direct-to-consumer, usage-based revenue model, billing clients on a tiered hourly schedule ranging from AUD 70.23 (weekday) to AUD 156.03 (public holiday) per support worker hour, with vehicle use charged at AUD 1.05/km and a two-hour minimum. The company is not a registered NDIS provider; clients typically claim eligible services through Self or Plan Managed NDIS funds. Customer acquisition is predominantly through phone, email, website inquiry, Facebook, and Instagram, supplemented by word-of-mouth referrals.

Name

MindSprout

Legal name

MindSprout Pty Ltd

Website

https://mindsprout.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

MindSprout is a privately held Australian disability support services provider delivering in-home, in-school, and community personal care to Self and Plan Managed NDIS participants across Sutherland Shire, St George, and surrounding NSW, billing on a tiered hourly rate card via employed support workers.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

Keywords

• Disability support services
• NDIS support services
• In-home care services
• Personal care assistance
• Community access support

Headquarters

HQ city

Kareela

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Disability Support Services: MindSprout generates revenue through hourly billing for disability support services provided by their support workers. Services are charged at tiered rates based on time of day and day of week. The majority of billing goes directly to support workers. While not a registered NDIS provider, many services can be claimed through Self or Plan Managed NDIS funds.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

MindSprout is an Australian disability support services provider that employs, trains, screens and pays its own support workers to deliver personalised in-home, in-school, and community-based support to children and adults with disabilities. Services span social/communication skill development, executive functioning support, personal care, therapy programme support, transport to appointments, community access, life-transition support, and recreational/peer activities, with the majority of client billing directed to support workers under SCHADS-aligned tiered hourly rates.

Product overview

MindSprout is a disability support services provider offering two core service lines: Child Disability Support and Adult Disability Support. The company provides personalised, in-home and community-based support for individuals with disabilities, operating within the Sutherland Shire, St George, and surrounding areas of NSW, Australia. Services are tailored to individual needs and delivered by trained disability support workers, with many staff studying in Allied Health, Social Work, and Education fields. The company matches clients with dedicated support workers for ongoing sessions to ensure consistency and relationship-building.

Differentiator

Problem solved

Functional benefit

Products and services

• Child Disability Support In-home support and in-school mentoring for children with disabilities, including support for social, communication, executive functioning and independent life skills development, personal care assistance, and community access. Delivered by consistent, hand-picked disability support workers with training in Allied Health, Social Work and Education.
• Adult Disability Support In-home and community-based support services for adults with disabilities, including domestic tasks, therapy programme support, personal care, transport to appointments, companionship, social gatherings, community access, and life-transition support including School Leaver Employment Support.

Quantifiable outcome

• All Support Workers are First Aid & CPR certified and complete NDIS and Positive Partnerships online training modules

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Scale indicators1 record

Recent moves4 records

Expansion highlights5 records

Emerging players

• Mable: Online platform that connects NDIS participants with independent support workers in Australia—competes for the same Self- and Plan-Managed participants MindSprout relies on, but operates a marketplace model.
• Hireup: Australian online NDIS support-worker marketplace connecting participants directly with support workers—comparable target market, but a platform/marketplace model versus MindSprout's in-house employment approach.

Direct peers

• Sunnyfield: Disability services organisation delivering in-home and community support, accommodation, and learning programs across NSW—comparable in service type and customer profile.
• Northcott: NSW disability service provider with paediatric and adult in-home, therapy, and community programs—directly comparable in scope and emphasis on personalised customer support.
• Life Without Barriers: One of Australia's largest NDIS-registered disability support providers, delivering in-home, community, and residential supports across NSW and nationally—directly comparable in service mix and customer base.
• Cerebral Palsy Alliance: NSW-anchored disability provider delivering therapy, in-home, and community support services under the NDIS—comparable customer segment (children and adults with disabilities) and direct-service delivery.
• Achieve Australia: Sydney-based NDIS provider offering personalised in-home and community support for people with disabilities, matching the MindSprout model of dedicated, ongoing support workers.
• Aruma: National NDIS-registered disability service provider offering in-home support, supported independent living, and community participation—comparable in both target population and direct-service operating model.
• Ability Options: NSW and ACT disability and community services provider offering NDIS plan-managed in-home and community supports—closely comparable customer segments and service offerings.
• Aspect (Autism Spectrum Australia): Large NDIS-registered provider offering autism-specific in-home, school, and community support—the same paediatric-and-adult, direct-service positioning as MindSprout.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mindsproutservices
• Instagraminstagram.com/mindsprout_nsw/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MindSprout