Nautalex Business Services

What Nautalex Business Services does

Nautalex Business Services Inc. is a privately held Canadian outsourced IT services firm founded in 1994 by Paul Stewart and headquartered in Brantford, Ontario. The company serves small and medium-sized businesses across Southern Ontario — with a satellite office in Penticton, British Columbia — by functioning as an outsourced IT department, providing secure network design, server builds, firewall configuration, Microsoft 365 deployment, and managed endpoint security and backup services. Core proprietary offerings include the "Nautalex Secure Server Build" and "Nautalex Secure Firewall Build" frameworks, plus a Virtual CIO/CTO advisory service for SMBs that lack full-time IT leadership.

The company monetizes primarily through time-and-materials professional services billed at posted rates of $130–$180/hour (March 2022 schedule), supplemented by resale of third-party hardware (HP, Dell, Lenovo, Cisco, SonicWALL) and software/security subscriptions (Microsoft 365, Bitdefender GravityZone, Acronis backup, KnowBe4 training, LastPass). Service agreements run for one year from deployment, with invoices issued semi-monthly; product purchases require a 50% deposit. The go-to-market is direct and relationship-driven, anchored by long-tenured client engagements (9–15+ years in named references), local chamber memberships, and referral-style growth rather than paid marketing or inside sales. The leadership team is small (approximately five named personnel), with President & CEO Randy Folmes returning in 2023 after a 13-year tenure as CTO of Woodbine Entertainment Group.

Name

Nautalex Business Services

Legal name

Nautalex Business Services Inc.

Website

https://nautalex.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Nautalex Business Services is a privately held Canadian managed IT services firm, founded in 1994 and headquartered in Brantford, Ontario, that delivers outsourced network design, cybersecurity, Microsoft 365 deployment, and Virtual CIO/CTO advisory services to small and medium-sized businesses across Southern Ontario and British Columbia.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Other Computer Related Services (541519), Computer Systems Design Services (541512)

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045), Services-Computer Programming Services (7371)

akta.pro primary industry

Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)

akta.pro secondary industry

Software License Resale & Optimization (Perpetual/Subscription) (BPAEAOAC)

Keywords

• Managed IT services
• Network security solutions
• IT consulting services
• Cloud backup recovery
• Cybersecurity services

Headquarters

HQ city

Brantford

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional/Consulting Services: Time-and-materials consulting services including Virtual CIO/CTO, implementation services (server setup, desktop support, remote support), IT management and support, and project management. Fees are invoiced semi-monthly. Service agreements run for one year from deployment date. Nautalex also offers customized service programs combining backups, maintenance, data recovery, and patches.
2. Hardware & Software Product Sales: Sale of hardware (servers, computers, networking equipment), software products (Microsoft 365, Bitdefender, Acronis, KnowBe4, LastPass, Spam Filtering), and third-party branded services and support. Nautalex requires a 50% deposit prior to delivery with balance due per invoice. This stream includes both one-time product sales and associated third-party service/support offerings.
3. Managed IT Support & Retainer Services: Ongoing IT management and support services provided at customer premises on an as-needed basis. Clients can combine offsite and onsite backups, software installation and maintenance, troubleshooting, data recovery, and service/patch packages into custom service programs with predictable costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Nautalex Business Services is an outsourced IT services company that provides managed IT support, secure network design and implementation, server builds, firewall configuration, Virtual CIO/CTO leadership, and IT troubleshooting to small and medium-sized businesses. The firm also resells, configures, and supports third-party products including Microsoft 365, Bitdefender GravityZone, Acronis backup and spam filtering, KnowBe4 security awareness training, and LastPass password management.

Product overview

Nautalex Business Services is an outsourced IT services company offering a portfolio of managed services and third-party security products. The core offerings include Nautalex Virtual CTO (strategic IT leadership), Nautalex Secure Servers, Nautalex Secure Firewalls, and Nautalex Teams Phones. The company resells and supports third-party products including Bitdefender GravityZone (antivirus/endpoint security), Acronis Advanced Backup (cloud backup), Acronis Spam Filtering (email security), KnowBe4 (security awareness training), LastPass (password management), and Microsoft 365 (productivity suite with Teams for Business). Additional services include disaster recovery planning, IT troubleshooting, software installation/support, implementation services, and ongoing IT management. The company has been in business since 1994 serving small and medium-sized businesses in Southern Ontario.

Differentiator

Problem solved

Functional benefit

Brands

• Nautalex Virtual CTO: Virtual CTO consulting service providing executive-level IT leadership for businesses of any size on an on-demand basis.
• Nautalex Teams Phones
• Nautalex Secure Servers
• Nautalex Secure Firewalls

Products and services

• Nautalex Virtual CTO Consulting service fulfilling the role of a CTO for SMBs, providing strategic IT oversight, IT assessment, risk auditing, technology deployment, project management, team building, disaster recovery planning, and vendor management on an on-demand basis.
• Nautalex Teams Phones / Teams for Business Microsoft Teams Phone System integrated with Microsoft Office 365, providing unified communications with chat, video meetings, file sharing, calling capabilities, call queues, auto attendants, voicemail, and direct routing for SMBs.
• Nautalex Secure Servers Server configuration service built with a focus on security using the Nautalex framework, providing secure, reliable, and efficient server and network solutions for SMB clients.
• Nautalex Secure Firewalls Firewall configuration and hardening services to protect networks from unauthorized access and cyber threats, including hardware/software selection, access control lists, and security best practices for cloud and on-premises workloads.
• Bitdefender GravityZone Multilayered cybersecurity solution providing prevention and detection of advanced threats, including next-gen endpoint protection and endpoint detection and response capabilities for SMB clients.
• Acronis Advanced Backup Cloud backup solution for data protection and disaster recovery using Acronis Advanced cloud backup services.
• KnowBe4 Security Awareness Training Integrated platform for security awareness training combined with simulated phishing attacks, including Kevin Mitnick Security Awareness Training and enterprise-strength reporting available in Silver through Diamond subscription tiers.
• LastPass Password management solution with advanced multifactor authentication, allowing employees to generate, secure, and share credentials while enabling admins to maintain control through zero-knowledge security infrastructure.
• Microsoft 365 Microsoft productivity suite including premium Office apps, AI-powered features, 1 TB OneDrive cloud storage per user, advanced security via Microsoft Defender, and collaboration tools via Teams, SharePoint, and OneNote, delivered and managed by Nautalex.
• Acronis Spam Filtering Email security solution providing spam and phishing protection, malware and zero-day threat defense, URL and attachment scanning, and DMARC, SPF, and DKIM checks for Microsoft 365, Google Workspace, and on-premise email servers.
• Disaster Recovery Planning Disaster recovery planning services with offsite and onsite backup solutions to protect business data from natural, man-made, or cyber disruptions.
• IT Troubleshooting Troubleshooting services to investigate, determine, and resolve IT problems, customizable into separate service packages for SMB clients.
• Software Installation and Support Software installation and local personal support services in Southern Ontario, including software maintenance and patch management.
• Implementation Services Implementation services including user side setup of hosted servers, computer reconfigurations, desktop support, remote desktop and server support, and hands-and-eyes support for offsite IT departments.
• IT Management and Support Services Ongoing IT management and support services provided at customer premises as needed and requested, delivered through formal service agreements with semi-monthly invoicing.

Quantifiable outcome

• 83% reduction in call turnaround times achieved by leadership at a previous employer (Woodbine Entertainment Group)
• +3 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationNautalex is a Microsoft partner offering Microsoft 365 solutions including Teams Phone, Office apps, OneDrive cloud storage, and Microsoft Defender. As a Microsoft Silver partner, Nautalex delivers, configures, and manages Microsoft 365 environments for SMB clients.
• BitdefendercoreTechnology or IntegrationNautalex resells and implements Bitdefender GravityZone cybersecurity products, providing multilayered protection against targeted and persistent attacks for SMB clients.
• AcroniscoreTechnology or IntegrationNautalex offers Acronis Advanced cloud backup and Acronis Cyber Protect Cloud solutions, providing spam filtering, email security, data backup, and disaster recovery services.
• KnowBe4coreTechnology or IntegrationNautalex provides KnowBe4 security awareness training combined with simulated phishing attacks, the world's largest integrated platform for this purpose, offering Silver through Diamond subscription tiers.
• LastPasscoreTechnology or IntegrationNautalex resells and implements LastPass password management solutions for businesses, providing secure credential storage, single sign-on, multi-factor authentication, and federated login capabilities.
• Brantford & District Chamber of CommerceminorOthersNautalex is a proud member of the Brantford & District Chamber of Commerce, participating in the local business community.
• Cambridge Chamber of CommerceminorOthersNautalex is a proud member of the Cambridge Chamber of Commerce, participating in the local business community.
• Brantford Rotary ClubminorOthersNautalex team members are active members of the Brantford Rotary Club, participating in community events including the annual Brantford Rotary Fun Run.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Converge Technology Solutions: Canadian IT solutions provider with advanced analytics, cloud, and managed services practices. Comparable as a Canadian vendor-channel-led IT services firm selling hardware, software, and managed services to enterprise and mid-market.
• Softchoice Corporation: Canadian IT solutions and managed services provider (now part of Fujitsu) focused on software, cloud, and security for mid-market organizations. Comparable in selling Microsoft-centric productivity and security stacks with attached professional services to Canadian businesses.
• Compugen: Canadian IT services and solutions provider offering managed services, cloud, and infrastructure across multiple provinces. Comparable regional footprint and SMB/mid-market customer orientation, with deeper bench of technical staff.
• Scalar Decisions (CDW Canada): Canadian IT solutions integrator (now part of CDW) providing infrastructure, security, and managed services to Canadian enterprises. Comparable in being a Canadian vendor-partner-driven IT services firm with similar Microsoft/Cisco/Bitdefender-style product mix.
• Jolera: Canadian-founded global MSP delivering managed IT, security, and cloud services to SMBs and mid-market. Comparable as a multi-vendor IT services firm wrapping third-party security and productivity products into managed offerings.
• Long View Systems: Canadian-headquartered IT solutions and managed services provider serving SMB and enterprise clients across Western and Central Canada. Directly comparable as a multi-region Canadian MSP offering managed IT, cloud, and security services through a vendor partner ecosystem.
• Quadbridge: Canadian-headquartered IT solutions and managed services provider serving SMB and mid-market across Canada. Comparable scale, customer profile, and Microsoft/cybersecurity-centric service portfolio.

Broad incumbents

• Kyndryl: Global managed infrastructure services provider spun out of IBM. Overlaps Nautalex in server, network, and managed-infrastructure services for SMB and mid-market accounts, though Kyndryl primarily serves enterprise scale.
• CDW Corporation: Large US-based IT solutions and services provider with a Canadian presence (acquired Scalar). Comparable in offering hardware/software resale plus managed IT services, but at vastly greater scale and serving larger enterprise accounts.
• Insight Enterprises: Global IT solutions and services provider with hardware/software distribution and managed services. Comparable product resale plus services model targeting SMB through enterprise, but at significantly larger scale and broader geographic reach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/Nautalex
• Facebookfacebook.com/NautalexBusiness

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nautalex Business Services