Interactive Utility Communications

Name

Interactive Utility Communications

Legal name

Interactive Utility Communications

Website

https://interactiveutilitycommunications.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Marietta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center Outsourcing Services: B2B managed services providing 24/7 or after-hours contact center coverage for utilities. Services include call answering, dispatching, outage notifications, and emergency support. Revenue generated through service contracts with municipal and investor-owned utilities. Pricing is quote-based, customized per client requirements and service scope.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Interactive Utility Communications provides B2B contact center outsourcing for utility operators, including gas, electric, water, sewer, and public works. Its services span after-hours and 24/7 call answering, dispatching through the proprietary Interact software, outage and restoration notifications, disconnect/reconnect processing, SCADA monitoring, and customer self-help guidance. The company also develops and operates an in-house SQL-based data-capture application that integrates with client systems to document calls and submit tickets in real time.

Product overview

Interactive Utility Communications offers a unified contact center solution for utilities comprising the proprietary "Interact" software platform and multiple service modules. The core platform enables seamless dispatching and customer management, while add-on services include outage/emergency support, disconnection/reconnection handling, day-time overflow coverage, SCADA monitoring, automated and live notification services (pre-cut, planned outage, restoration confirmation), customer self-help, and prioritized issue management. All services integrate as extensions of client operations with SQL-based data capture and recording.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Solutions for Utilities Comprehensive B2B contact center support for gas, electric, water, sewer, and public works utilities, including after-hours and 24/7 call coverage, overflow call handling, dispatching, disconnect/reconnect processing, and outage notifications. Designed for municipal and small-city utility operators lacking in-house 24/7 staffing.
• Interact Software Application Proprietary dispatching software application powered by HiperWeb that enables IUC agents to act as dispatcher for utility field workers, manage service requests, and coordinate customer notifications for utility clients.
• Day Time Overflow Services Flexible call-volume management service that handles transaction calls by percentage, time of day, or call type, allowing utility client staff to focus on complex issues requiring specialized expertise.
• SCADA Monitoring Service Dispatcher-style service that receives the same SCADA alerts as client operations, prepares contact center staff, and alerts executive staff when specific alert levels are reached, deploying crews as needed.
• Mass Notification Services (Pre-Cut, Planned Outage, Restoration Confirmation) Multi-channel customer notification services that send pre-cut payment alerts, planned outage warnings, and outage restoration confirmations via text, email, and voice to specific geographic areas with configurable frequency.

Quantifiable outcome

• Saved clients more than $450,000 in 2025
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• APGA (American Public Gas Association)coreOthersAssociated with APGA for gas service program compliance. All required processes in place to support gas call types. Association supports adherence to federally mandated requirements.
• GMGA (Georgia Municipal Gas Association)coreOthersAssociated with GMGA supporting gas service operations in Georgia region. Part of network ensuring compliance with gas industry requirements.
• HiperWebcoreTechnology or IntegrationHiperWeb powers the 'Interact' software application used for dispatching field workers. Combined with experienced staff to efficiently serve as dispatcher for client field operations.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Netfor: Contact center and field service support provider serving utilities and municipalities with after-hours call handling, dispatch, and customer service. Closest functional peer to IUC in terms of utility/municipal vertical focus and similar scale.
• Telvista: Contact center outsourcer serving utilities, government, and retail clients with bilingual inbound/outbound support. Comparable BPO business model and customer overlap with IUC.
• The Results Companies: BPO contact center provider serving utilities, communications, and government with customer care and technical support. Functionally comparable to IUC's inbound/after-hours service delivery.
• BlackHawk Contact Center: Specialized contact center serving municipal utilities and public works with after-hours answering, dispatch, and emergency support. Highly comparable service model and customer base to IUC.

Broad incumbents

• Foundever (formerly Sitel Group): Global customer experience BPO with utility, telecom, and government clients. Competes with IUC on enterprise-level municipal utility contracts; serves as a benchmark for pricing and SLAs.
• Ibex Limited: Public customer experience company serving utilities, telecommunications, and financial services. Competes with IUC on similar B2B contact center engagements at larger scale.
• Concentrix (with Faneuil): Global BPO with dedicated utility and government customer care practices (including the Faneuil acquisition, which specializes in utility and government contact center work). Direct functional overlap with IUC's utility contact center model, but at vastly larger scale and with broader portfolio.
• TTEC Holdings: Large public BPO offering customer care, customer acquisition, and trust & safety services across utilities, government, and other regulated industries. A scaled incumbent competitor IUC may face on larger municipal RFPs.

Emerging players

• Answering Service Care: 24/7 answering service that covers after-hours call handling for small and mid-sized businesses, including some utility-adjacent work. Comparable after-hours call coverage model though less utility-specialized.

Others

• Five9: Cloud contact center software platform used by many BPOs and in-house utility contact centers. Adjacent to IUC as enabling technology rather than direct competitor; could be a software alternative to IUC's proprietary Interact platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Customer concentration

• Xx.com/IUCSolutions
• Facebookfacebook.com/IUC15
• LinkedInlinkedin.com/company/interactive-utility-communications

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interactive Utility Communications