What Joblink Plus does

Joblink Plus Ltd is a for-purpose, not-for-profit organisation headquartered in Tamworth, New South Wales, delivering integrated employment, training, disability, and community services across more than 100 communities in regional and rural NSW. The organisation operates four core service pillars: Employment Services (Workforce Australia Generalist, Indigenous Specialist, and Ex-Offender Specialist programs, plus Transition to Work for youth aged 15-24), Disability Services (Inclusive Employment Australia and registered NDIS supports including Community Participation, Support Coordination, and Plan Management), Training Solutions (Australian Training Plus as a Registered Training Organisation and Drive4Life plus Central West Driver Training), and Health & Wellbeing Plus, a co-located trauma-informed counselling division. In an average year the organisation places more than 8,000 people into employment, enrols over 5,000 students in vocational training, and supports approximately 18,000 participants from diverse backgrounds including First Nations Australians, people with disability, ex-offenders, and youth.

The business model is overwhelmingly government-funded rather than commercially priced: services are delivered at no cost to eligible participants under outcome-based contracts with the Australian Government (Workforce Australia, Transition to Work, Inclusive Employment Australia) and the National Disability Insurance Agency, supplemented by NSW Smart and Skilled training subsidies and trading revenue from four Work Integrated Social Enterprises (The Deck Cafe, 2340 Barber Shop, Connections Cafe, Heemskerk's Nursery). Pricing is not publicly disclosed because the model is government-contracted. The go-to-market combines direct service delivery through regional offices with deep community partnerships (Youth Insearch, Foodbank, Western NSW Local Health District, Business NSW, university research partners, Aboriginal Community Controlled Organisations) that drive participant referrals.

Underlying technology is described as standard business systems for service delivery, compliance, and client management rather than proprietary platforms. The organisation holds ISO 9001, ISO 27001, ISO 14001, RTO, NDIS, and National Standards for Disability Services certifications across all regions. Subsidiary operations include Australian Training Plus (RTO established 2008), Drive4Life (driver training established 2009), Central West Driver Training (heavy vehicle training operating since 1992), and the four social enterprises. Leadership comprises CEO Emily Roy (14 years tenure), COO Tim Diebold, and an Executive Chair Jye Segboer, with 251-500 employees and 30% First Nations workforce representation against a 50% Reconciliation Action Plan target.

Name

Joblink Plus

Legal name

Joblink Plus Ltd

Website

https://joblinkplus.com.au

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

251–500 employees

Short description

Joblink Plus is a not-for-profit organisation delivering employment, training, disability, and community services to disadvantaged job seekers across more than 100 communities in regional and rural NSW, placing 8,000+ people annually under Australian Government contracts.

Ownership category

akta.pro rank

Product category

Employment & Training Services

NAICS

Vocational Rehabilitation Services (624310), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Employment Agencies (7361), Services-Social Services (8300)

akta.pro primary industry

Employment & Job Readiness Support Services (BPAGAEAJ)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Workforce & Job-Seeker Services (Community-Based) (EDAAAFAM)

Keywords

• Employment services
• Vocational training
• Disability support
• Workforce development
• Community services

Headquarters

HQ city

Tamworth

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government Employment Services Contracts: Primary revenue from Australian Government contracts including Workforce Australia (Generalist, Indigenous Specialist, Ex-Offender Specialist), Transition to Work, and Inclusive Employment Australia programs. Funding is based on employment outcomes and program delivery metrics.
2. NDIS Service Provision: Registered NDIS provider delivering disability support services including Community Participation, Support Coordination, Plan Management, Specialised Driver Training, and Life Skills. Revenue flows from individual NDIS plans.
3. Registered Training Organisation: Australian Training Plus delivers accredited and non-accredited training funded through Smart and Skilled programs in approved NSW regions (Far West Orana, New England North West, Hunter, Newcastle & Lake Macquarie, Central West).
4. Social Enterprise Operations: Four social enterprises (The Deck Cafe, 2340 Barber Shop, Connections Cafe, Heemskerk's Nursery) in Tamworth provide employment pathways and generate revenue through trading activities.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Joblink Plus delivers integrated employment, training, disability, and community support services across more than 100 communities in regional and rural NSW under three main pillars: Employment Services (Workforce Australia Generalist, Indigenous Specialist, Ex-Offender Specialist, and Transition to Work), Disability Services (Inclusive Employment Australia and NDIS supports), and Training Solutions (Australian Training Plus RTO, Drive4Life, Central West Driver Training). Services are delivered at no cost to eligible participants and funded primarily through Australian Government contracts, NDIS plan funding, and Smart and Skilled training subsidies.

Product overview

Joblink Plus is a for-purpose, not-for-profit organisation delivering integrated employment, training, and community support services across more than 100 communities in regional and rural NSW. The organisation operates a portfolio of interconnected programs under three main pillars: Employment Services (Workforce Australia Generalist, Indigenous Specialist, and Ex-Offender Specialist programs plus Transition to Work for youth), Disability Services (Inclusive Employment Australia and NDIS supports), and Training Solutions (Australian Training Plus as the RTO, Drive4Life, and Central West Driver Training). Complementary offerings include Health & Wellbeing Plus for trauma-informed counselling, Social Enterprises providing real-work experience pathways, and Community Activity Projects. The integrated model connects job seekers with training, employment placement, ongoing support, and community participation, supported by partnerships with government programs and local organisations.

Differentiator

Problem solved

Functional benefit

Brands

• Australian Training Plus: Approved Registered Training Organisation (RTO) delivering accredited and non-accredited training across NSW, originally established as Joblink Plus Training in 2008.
• Drive4Life
• Central West Driver Training
• Health & Wellbeing Plus
• Inclusive Employment Australia
• Joblink Plus Social Enterprise Initiatives

Products and services

• Workforce Australia - Generalist Services

Quantifiable outcome

• 8,000+ people placed into employment annually
• +3 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core, strategic and minor.

• Youth InsearchcoreStrategic or Co-development Partner · 1 January 2023Joblink Plus funding enables Youth Insearch to provide more young people with access to camps and mentoring, including transport to camps in New England region. Youth Insearch utilises Joblink Plus offices throughout regional NSW, providing friendly referral pathways for young people who need help. Recognition award presented by Youth Insearch Patron His Excellency General the Honourable David Hurley AC DSC (Retd) in 2023.
• Foodbank NSW & ACTcoreStrategic or Co-development PartnerPartnership to provide food to rural and regional communities. In 2023-24, Joblink Plus sponsored 10 fresh produce pop-ups across NSW providing 65 tonnes of fresh produce, and distributed 3,800 hampers of food and personal care items to families.
• The Ethics CentrecoreStrategic or Co-development PartnerLong-standing relationship with The Ethics Centre informing ethical decision making across the organisation. The Ethics Centre affirms that 'better ethics make for a better world.' Joblink Plus commitment to strategies, decisions and actions grounded in good ethics is informed by this partnership.
• Back TrackcoreStrategic or Co-development PartnerYouth support organisation partnership providing training pathways. Australian Training Plus works with Backtrack to deliver employment and training support to young people in the community.
• Hunter New England Health / NSW HealthcoreStrategic or Co-development PartnerPartnership funding cancer care nursing positions in Hunter region and Western NSW Local Health District. Joblink Plus funds Clinical Nurse Consultant in Dubbo to help increase participation rates for regional patients in clinical trials.
• University of MelbournestrategicStrategic or Co-development Partner3-year research partnership funding research into best practice models in employment services. Project includes field work at Joblink Plus sites on the impact of Trauma Informed Practice and co-located services. Goal is developing new ways of commissioning and delivering services to help disadvantaged people into sustainable employment.
• University of NewcastlestrategicStrategic or Co-development PartnerScholarship partnership supporting students and employment pathways. Collaboration on educational opportunities for job seekers.
• Business NSWcoreGTM or Marketing PartnerPartnership to support local businesses in New England North West region. Joblink Plus works with Business NSW to connect employers with job seekers and provide hiring support.
• Housing PlusminorStrategic or Co-development PartnerHousing support partnership providing referral pathways for people experiencing housing insecurity who need employment support.
• Ronald McDonald House Charities NSWminorStrategic or Co-development PartnerPartnership supporting families in need through referral pathways and community support programs.
• Can Assist Cancer AssistanceminorStrategic or Co-development PartnerCancer support charity partnership providing referral pathways and community support for families affected by cancer.
• Westpac Rescue Helicopter ServiceminorOthersCommunity support partnership for emergency services in regional NSW.
• Lifeforce Cancer FoundationminorStrategic or Co-development PartnerCancer support foundation partnership providing referral pathways and community support.
• Sora Community ServicesminorStrategic or Co-development PartnerCommunity services organisation partnership providing referral pathways for people needing employment and training support.
• Cornerstone Community KitchenminorStrategic or Co-development PartnerCommunity kitchen partnership providing food support and referral pathways in local community.

Scale indicators11 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• BUSY At Work: BUSY At Work delivers Workforce Australia, apprenticeship services, and Indigenous employment programs across multiple Australian regions. Directly comparable as a regional employment and training services competitor.
• Maxima Group: Maxima delivers employment services, training, and disability employment programs across Australia, including regional footprints. Directly comparable as a government-funded employment and training services provider competing in the same Workforce Australia panels.
• Flagstaff Group: Flagstaff delivers disability employment services, social enterprises, and inclusive employment in NSW. Comparable for its social enterprise model (similar to Joblink Plus's WISE) and DES/IEA service offering.
• APM Employment Services: APM is the largest Australian employment services provider, delivering Workforce Australia, NDIS, and training programs nationally. Directly comparable to Joblink Plus as a multi-region DES/Workforce Australia and NDIS provider with similar service mix.
• atWork Australia: atWork Australia delivers Disability Employment Services and Inclusive Employment Australia programs nationally. Directly comparable as a DES/IEA provider serving people with disability, injury, or health condition, the same primary segment as Joblink Plus.
• Campbell Page: Campbell Page delivers employment services, apprenticeship support, and Indigenous programs across Australia with regional NSW presence. Comparable as a Workforce Australia provider serving similar disadvantaged cohorts.
• Octec Limited: Octec is a not-for-profit delivering Workforce Australia, Transition to Work, NDIS, and training services across NSW. Closely comparable in service mix, target populations, and NFP structure.
• SYC Limited: SYC delivers employment, education, and youth services across South Australia and nationally, including Transition to Work and Workforce Australia programs. Comparable in integrated service model covering employment, training, and youth programs for disadvantaged cohorts.

Broad incumbents

• CoAct: CoAct is a national non-profit alliance of employment services providers delivering Workforce Australia programs. Comparable as a network model aggregating regional providers like Joblink Plus for government contracts.

Regional players

• EPIC Employment Service: EPIC delivers employment and training services in regional NSW with focus on disadvantaged job seekers. Comparable for its regional NSW footprint and similar service mix including employment and training delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/joblinkplusltd
• Xx.com/joblink_plus

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Joblink Plus