Alan
- Company typePrivate
- Founded2013
- HeadquartersMontevideo, Uruguay
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Alan firmographics
Firmographics- Name
- Alan
- Legal name
- Delto
- Website
- https://alan.sh
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Alan industry classification
Industry- Product category
- Conversational Banking AI Platform
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD), Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem) (HDAEANAC), LLM/GenAI Guardrails & Safety Controls (policy, filtering, routing) (HDAAAKAD)
Keywords
Where Alan is headquartered
LocationHeadquarters
- HQ city
- Montevideo
- HQ country
- Uruguay
- HQ region
- Latin America
Offices1 record
Markets served
Alan business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Subscription-based licensing of the Conversational Banking Suite platform including agents, Studio, Engage, Analytics, Pulse, and Loop modules. Implementation and support services included in enterprise contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform for banks - custom pricing based on scope and scale |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Alan product offering
Product offeringCore offering
Alan (legal entity Delto) builds and sells the Conversational Banking Suite, an Agentic AI platform exclusively designed for banks in LATAM and the Caribbean. The platform combines BLAM (Banking Large Action Model), a proprietary LLM fine-tuned for regulated banking, with the Core Action AI decision engine, five specialized AI agents (Collections, Advisor, Customer Support, Retail Banking, Corporate Banking), and five operational modules (Studio, Engage, Analytics, Pulse, Loop). It is deployed across WhatsApp, Web Chat, Voice, and in-app channels with compliance-by-design, supporting 340+ pre-built banking skills and 4-8 week time-to-value.
Product overview
Delto is an Agentic Banking Suite — a unified platform-plus-modules architecture designed exclusively for LATAM banks. The platform comprises five specialized AI agents (Collections, Advisor, Customer Support, Retail Banking, and Corporate Banking) and five operational modules (Studio for bot building, Engage for WhatsApp campaigns, Analytics for dashboards, Pulse for NPS/CSAT, and Loop for human handoff). At its core is BLAM (Banking Large Action Model), a proprietary LLM fine-tuned for regulated banking, powered by the Core Action AI decision engine. The platform offers 340+ pre-built banking skills, compliance built-in from day one, and deployment across WhatsApp, Web Chat, Voice, and in-app channels in 4-8 weeks.
Differentiator
Problem solved
Functional benefit
Products and services
- Conversational Banking Suite Unified Agentic Banking Suite platform combining five specialized AI agents (Collections, Advisor, Customer Support, Retail Banking, Corporate Banking) with five operational modules (Studio, Engage, Analytics, Pulse, Loop), powered by BLAM (Banking Large Action Model) and the Core Action AI decision engine. Designed exclusively for banks in LATAM and the Caribbean, with compliance by design, 340+ pre-built banking skills, and deployment across WhatsApp, Web Chat, Voice, and in-app channels.
- Collections Agent AI agent for debt collection operations providing 24/7 intelligent debt recovery with dynamic payment plan negotiation (3, 6, or 12 installments based on product and delinquency level) within policy parameters. Includes RAG-based reading of internal banking policies, fraud detection that routes to human agents before accepting, and real-time CRM synchronization with Salesforce or Genesys.
- Advisor Agent AI sales agent providing 24/7 personalized banking product recommendations, cross-selling, and AI-driven upselling. Tailors recommendations based on customer profile and banking history to address limited banking hours, inconsistent sales approach, and missed cross-sell opportunities.
- Customer Support Agent AI-powered customer service agent resolving over 300 contact reasons. Handles account inquiries, transactions, and general support requests across WhatsApp, Web Chat, Voice, and in-app channels with NLU-based intent routing.
- Retail Banking Agent AI agent for retail banking with complete transactional capabilities in chat. Handles balance inquiries, transfers, bill payments, and general retail banking operations through conversational interfaces.
- Corporate Banking Agent AI agent for corporate banking with 40+ corporate skills and role-based permissions. Handles complex corporate banking operations with granular access controls, multi-level authorization, and specialized product access for corporate clients.
Quantifiable outcome
- +40% collection rate improvement
- +5 more outcomes
Companies that use Alan
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles1 record
Alan technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability10 records
Feature10 records
Alan partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Partner status with integration to Azure Key Vault for encryption key management and HSM support. Cloud enterprise infrastructure partner.
- MetacoreMeta Business Partner for WhatsApp Business API integration, enabling conversational banking across WhatsApp channels with official API access.
- SalesforcecoreNative integration with Salesforce CRM for real-time synchronization of collection commitments and customer interactions in the Collections agent.
- GenesyscoreNative integration with Genesys contact center platform for seamless handoff between AI agents and human agents with full context preservation.
- Cubo ItaúminorStartup participation in Cubo Itaú innovation program, Brazil's leading fintech accelerator/startup hub.
Scale indicators17 records
Recent moves6 records
Expansion highlights6 records
Alan competitors and assessment
Company assessmentDirect peers
- Botmaker: Botmaker is a LATAM conversational AI platform providing chatbots and automation tools with strong WhatsApp integration. Targets similar enterprise customers in banking, retail, and telecom across the region.
- Aivo: Aivo is a conversational AI platform headquartered in Latin America serving enterprise customers with chat and voice bots across multiple industries including financial services. Overlapping LATAM customer base and WhatsApp-native delivery model.
- Cognigy: Cognigy is an enterprise conversational AI platform for automating customer service with low-code flow builders and LLM integration. Comparable agent orchestration architecture and enterprise GTM motion.
- Kasisto: Kasisto's KAI platform is a conversational AI purpose-built for banking with intelligent digital assistants. Most direct competitor: same vertical (banking), similar domain-specialized LLM approach, and battle-tested across global FIs.
Emerging players
- Inbenta: Inbenta provides AI-powered customer support and conversational search for enterprises including financial services. Overlaps in NL understanding and banking deployments but lacks LATAM-specialized compliance depth.
- Yellow.ai: Yellow.ai is an enterprise conversational AI platform offering LLM-powered agents across customer support, sales, and marketing. Overlaps with Delto's omnichannel agent architecture but without banking-specific compliance depth.
Broad incumbents
- Microsoft Copilot Studio: Microsoft Copilot Studio (formerly Power Virtual Agents) is an enterprise conversational AI platform integrated with Azure, Teams, and the Microsoft 365 stack. Strategic Delto partner (Microsoft) but also a potential competitor given scale and bundling.
- Salesforce Einstein Bots: Salesforce Einstein Bots is a broad enterprise CRM/AI platform with conversational AI capabilities natively integrated into Service Cloud. Same enterprise bank buyer; can bundle conversational AI into wider Salesforce contracts.
- Google Dialogflow / Vertex AI Agents: Google Dialogflow and Vertex AI Agents provide enterprise conversational AI with deep NLU and cloud integration. Competes on the same enterprise bank RFPs; offers pre-built agents and multilingual support relevant to LATAM.
Regional players
- Zenvia: Zenvia is a Brazilian conversational AI and CX platform with WhatsApp Business API at scale. Comparable LATAM delivery channel focus, but broader (CX, marketing, sales) rather than banking-vertical.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks4 records
Key highlights6 records
Customer concentration
Alan social profiles
Digital presenceAlan compliance and trust
Trust signalCompliance5 records
Alan financial estimates
Financial estimateRevenue estimate
Valuation estimate
Alan leadership team
Management profileNumber of profiles
Alan funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Alan M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Alan
What does Alan do?
Alan (legal entity Delto) builds and sells the Conversational Banking Suite, an Agentic AI platform exclusively designed for banks in LATAM and the Caribbean. The platform combines BLAM (Banking Large Action Model), a proprietary LLM fine-tuned for regulated banking, with the Core Action AI decision engine, five specialized AI agents (Collections, Advisor, Customer Support, Retail Banking, Corporate Banking), and five operational modules (Studio, Engage, Analytics, Pulse, Loop). It is deployed across WhatsApp, Web Chat, Voice, and in-app channels with compliance-by-design, supporting 340+ pre-built banking skills and 4-8 week time-to-value.
Is Alan a public or private company?
Alan is a private company. It is classified as unknown and is currently operating.
When was Alan founded?
Alan was founded in 2013. It employs 1 to 10 people.
Where is Alan based?
Alan is headquartered in Montevideo, Uruguay, in the Latin America region.
How does Alan make money?
One revenue line is on record: saaS Platform Subscription.
Who are Alan's main competitors?
Direct peers on record are Botmaker, Aivo, Cognigy and Kasisto. Emerging players are Inbenta and Yellow.ai. Broad incumbents are Microsoft Copilot Studio, Salesforce Einstein Bots and Google Dialogflow / Vertex AI Agents. Zenvia is listed as a regional player.
Does Alan have an API?
No public API is recorded for Alan.
What industry is Alan in?
Alan's product category is Conversational Banking AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAEANAD, LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG). Its NAICS code is 54151 and its SIC code is 7372.