AssociationVoice
AssociationVoice is a vertical SaaS platform providing websites, payments, and operations management software for community associations, HOAs, and property management companies in the United States, serving over 10,000 communities under the FRONTSTEPS brand.
- Company typePrivate
- Founded2000
- HeadquartersDenver, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What AssociationVoice does
AssociationVoice is a vertical SaaS platform serving community associations, homeowners associations (HOAs), and property management companies in the United States. Founded in 2000 and headquartered in Denver, Colorado, the company operates as a division of Community Investors Inc. and is now positioned under the FRONTSTEPS brand, with services spanning professional websites, communications, online payments, and integrated operations management applications. The platform is built on a cloud-based architecture with real-time data synchronization, 128-bit encryption, 99.9% uptime, and triple-redundancy backup, and it is PCI-DSS Level 1 and SSAE 16 compliant.
The core product line includes Lite, Community, and Enterprise website editions, augmented by add-on modules such as the Property Management Edition (violations, work orders, maintenance, architectural requests), Building Management Edition (high-rise concierge, front desk, package tracking), Mobile Edition (iPhone/iPad inspection apps), Payment Services, the Voting Booth (surveys/balloting), Messenger Service (mass email), and Broadcast Messaging (voice/text). The platform integrates with property management software (Jenark, VMS, Caliber), accounting systems (QuickBooks, TOPS), visitor management (CapSure), payment processors (PayLease, DuesPayment), and HOA banking partners (Mutual of Omaha, US Bank, Pacific Premier).
Revenue is generated through monthly subscriptions starting at $19.95, tiered by edition and feature set, plus transaction fees on online payments processed through the platform. Distribution is primarily direct (inside sales, online demos) supplemented by referral partnerships with the two largest residential managers in North America — Associa and FirstService Residential — and with industry associations including CAI, CACM, and AACM. The company reports 10,000+ communities served, 1M+ residents under management, and a 98% retention rate among associations that switch to its services. AssociationVoice is privately held with no disclosed outside funding.
AssociationVoice firmographics
Firmographics- Name
- AssociationVoice
- Legal name
- AssociationVoice
- Website
- https://associationvoice.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- AssociationVoice is a vertical SaaS platform providing websites, payments, and operations management software for community associations, HOAs, and property management companies in the United States, serving over 10,000 communities under the FRONTSTEPS brand.
- Ownership category
- akta.pro rank
AssociationVoice industry classification
Industry- Product category
- Community Association Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-To Dwellings & Other Buildings (7340), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Association Compliance, Governance & Board Support Services (BPAJAHAN)
- akta.pro secondary industries
- Mixed-Use Community Association Management (BPAJAHAF), Association Accounting, Budgeting & Financial Reporting Services (BPAJAHAL)
Keywords
Where AssociationVoice is headquartered
LocationHeadquarters
- HQ city
- Denver
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
AssociationVoice business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Monthly Subscription - Web Sites: Monthly subscription fees for website solutions across different editions (Lite, Community, Enterprise, Property Management, Building, Front Desk, Mobile). Includes setup, training, and ongoing support.
- Payment Processing Services: Online payment services for credit card and e-check payments. No setup, monthly, or transaction fees for associations. Revenue generated through nominal convenience fees charged to residents who pay online.
- Ancillary Revenue - Participant Transaction Fees: Management firms can incorporate participant transaction fees into convenience fees charged to residents. Firms receive these fees quarterly or can cash out at 50% value.
- Non-Convienence Fee Merchant Account: For associations not wanting convenience fees, a per-transaction discount rate model is offered. Rates vary by card brand (VISA 2.45%, MasterCard 2.45%, Discover 2.65%, AMEX 3.05%).
- Mobile Applications Add-ons: Mobile applications available as add-ons to website solutions, including violation management, maintenance tracking, architectural requests, reporting, and community facts modules.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Lite Edition - Entry-level affordable professional online presence |
| Subscription | Monthly | Community Edition - For Communities and Buildings |
| Subscription | Monthly | Enterprise Edition - For Companies and Large Scales |
| Subscription | Monthly | Property Management Edition |
| Subscription | Monthly | Front Desk Edition |
| Subscription | Monthly | Building Enterprise Edition |
| Subscription | Monthly | Voting Booth Add-on |
| Subscription | Annual | Broadcast Messaging Add-on |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
AssociationVoice product offering
Product offeringCore offering
AssociationVoice provides a cloud-based SaaS platform of professional websites and integrated operations management software for homeowners associations, community management companies, and high-rise buildings. Core offerings include Lite, Community, and Enterprise website editions bundled with add-on modules such as Property Management Edition (PME), Building Management Edition (BME), Front Desk Edition, Mobile Edition, Payment Services, Voting Booth, Messenger Service, and Broadcast Voice/Text Messaging, all delivered on a single integrated database with monthly subscription billing.
Product overview
AssociationVoice is a cloud-based SaaS platform providing professional websites and management software for community associations, HOAs, and property management companies. The core product line includes Lite, Community, and Enterprise Edition websites offering communication, document management, payment processing, and member engagement tools. Add-on modules extend functionality including Property Management Edition (PME) for operational automation (violations, work orders, maintenance, architectural), Building Management Edition (BME) for high-rise operations, Front Desk Edition for concierge services, Mobile Edition for field inspections, Payment Services for online collections, Voting Booth for surveys/balloting, Messenger Service for mass communication, and Broadcast Messaging for emergency notifications. The 'Single Source Solution' bundles multiple modules together with one integrated database, single monthly fee, and unified support. Integration partnerships include property management software (Jenark, VMS, Caliber), accounting systems (QuickBooks, TOPS), visitor management (CapSure), and payment processors (PayLease).
Differentiator
Problem solved
Functional benefit
Brands
- AssociationVoice Lite: Entry-level, affordable professional online presence for communities with basic features including welcome page, weather, events calendar, news, documents, and online payment modules.
- AssociationVoice Community Edition
- AssociationVoice Enterprise Edition
- AssociationVoice Property Management Edition
- AssociationVoice Building Management Edition
- AssociationVoice Front Desk Edition
- AssociationVoice Mobile Edition
- Property Management Edition (PME)
Products and services
- Community Edition Full-featured professional website solution for communities and homeowners associations including resource center, news, calendars, directory, discussion groups, payment processing, and communication tools, starting at $20 per month.
- Enterprise Edition Comprehensive website solution for companies and large-scale management operations with aggregated reporting across all properties, bundling management hub, community/board portals, property management application, building management application, and mobile compliance.
- Lite Edition Entry-level affordable web presence with one web page and six modules (Welcome, Weather, Events, News, Documents, and Pay Online), starting at $19.95 per month for communities beginning to establish an online presence.
- Property Management Edition (PME) Comprehensive operations management application for communities and buildings orchestrating information access, work processes, violations, work orders, maintenance, architectural requests, vendor management, delivery tracking, security, and resident service desk activities, fully integrated with AssociationVoice websites.
- Building Management Edition (BME) Innovative property management solution for high-rise buildings tracking package delivery, concierge services, front desk support, guest management, key tracking, security operations, and facility maintenance via a web-based platform.
- Front Desk Edition Concierge capabilities for high-rise operations enhancing security and front desk operations as part of Building Management Edition.
- Mobile Edition Mobile application for violations management, maintenance tracking, architectural requests, reporting, and community facts through smartphones, including iPhone and iPad mobile inspection apps and OnCall Mobile Office for 24/7 access to the PME database.
- Payment Services Online payment processing allowing associations to accept credit card, debit card, and eCheck payments directly on the AssociationVoice website at no cost to the organization, supported through resident convenience fees and 100% PCI-DSS Level 1 compliance.
- Voting Booth Online voting and survey tool integrated with Community and Enterprise editions supporting single line text, paragraph text, number, checkbox, multiple choice, dropdown, Likert scale, and rating form fields, with voting restricted by profile, user, or door, starting at $10 per month.
- Messenger Service Mass email and communication service sending targeted emails to different groups by security level or custom distribution lists, including mailing label creation for members without email addresses.
- Broadcast Messaging Instant broadcast voice and text messaging service allowing communication with residents via recorded phone or text messages on demand at $2 per unit per year for unlimited messages, ideal for emergencies, reminders, and announcements.
Quantifiable outcome
- 98% retention rate for associations that switch to AssociationVoice Web services
- +4 more outcomes
Companies that use AssociationVoice
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
AssociationVoice technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature10 records
AssociationVoice partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core, flagship and minor.
- Caliber (Reef Point Technology)coreCaliber property management software by Reef Point Technology is a complete software solution for associations and management, focused on compliance and maintenance. Fully integrated with AssociationVoice websites.
- Jenark (CoreLogic)coreJenark property management software by CoreLogic provides advanced property management technology for the real estate industry. AssociationVoice fully integrates websites to provide real-time data access for residents to view accounts and pay HOA assessments online.
- Village Management Software (VMS)coreVillage Management Software by Team Soft Solutions is a comprehensive property management software package offering extensive functionality to save time and money through increased productivity. Integrated with AssociationVoice.
- CapSurecoreCapSure is an innovator in visitor and identification management marketplace since 2001. Products include CapSure Enterprise, CapSure Community, and CapSure Mobile for identifying, credentialing, and tracking visitors. Integrated with AssociationVoice for seamless access control and visitor management.
- Mutual of Omaha Bank - Community Association BankingcoreMutual of Omaha Community Association Banking (CAB) provides comprehensive banking and financial management services to homeowners associations. Offers online cash management, HOA loans, lockbox, digital imaging, and online ACH and credit card payment services integrated with AssociationVoice.
- US BankcoreU.S. Bancorp (NYSE: USB) with $291 billion in assets is the 5th largest commercial bank in the US. Provides banking, brokerage, insurance, investment, mortgage, trust and payment services. Partnership for HOA banking solutions.
- Pacific Premier BankcorePacific Premier Bank through its HOA & Property Banking business unit offers deposit, cash management and lending services specifically designed for community associations and property management companies nationwide.
- QuickBooks by IntuitcoreIndustry's only real-time integration with QuickBooks for homeowner association accounting. Supports QuickBooks Online, Pro, Premier, and Enterprise. Provides homeowner directory updates, account history inquiries, online assessment payments, and transaction information access.
- PayLeasecorePayLease is a payment services partner providing integrated online payment processing solutions for communities and HOAs.
- DuesPaymentcoreDuesPayment is a payment services partner enabling online payment processing for community associations.
- FirstService Residential ManagementflagshipFirstService Residential Management is the largest manager of residential communities in North America, overseeing more than 5,300 properties and over 1.3 million residential units from 81 offices across 18 US States and three provinces in Canada. Strategic partnership recommending AssociationVoice solutions.
- AssociaflagshipAssocia serves nearly 4 million homeowners daily with a full range of community association management services. Operating for more than 30 years with 8,000 employees across 100+ branch offices in the US and Mexico. Strategic partnership recommending AssociationVoice.
- Community Associations Institute (CAI)flagshipCAI is the leader in providing resources and education to homeowners associations across the country. AssociationVoice is a member and CAI chapters using their service have won awards for outstanding member service. No other web application has more CAI regional chapters or former CAI presidents using their service.
- California Association of Community Managers (CACM)coreCACM is dedicated to education and training for homeowners associations exclusively in California. AssociationVoice partners with CACM for industry visibility.
- Arizona Association of Community Managers (AACM)coreAACM promotes the positive perception and certification of professional managers of homeowners associations in Arizona.
- Adamen Inc.minorAdamen Inc. is a consulting and employment firm specializing in the community management industry, publisher of The HOA Manager NewsLine with monthly circulation of 11,000+. Julie Adamen is a nationally known author, speaker and trainer.
Scale indicators6 records
Recent moves12 records
Expansion highlights5 records
AssociationVoice competitors and assessment
Company assessmentDirect peers
- TownSq: HOA/COA community management and engagement software with communication, payments, and board tools — overlapping go-to-market targeting homeowner associations and management firms.
- CINC Systems: HOA accounting and management software with online payments and integrated banking — competes on the financial/back-office layer that AssociationVoice addresses via QuickBooks and Payment Services.
- Vantaca: HOA and community association management platform covering accounting, communications, violations, and owner portals — directly competitive with AssociationVoice's Community and Enterprise editions.
- Buildium: A SaaS platform purpose-built for residential property managers and HOA/condo associations — the closest direct competitor offering websites, payments, accounting, and operations tools to the same buyer.
- Condo Control Central: Cloud-based condo and HOA management platform with announcements, amenity booking, visitor management, and resident communications — directly comparable to AssociationVoice's high-rise and HOA offerings.
- AppFolio: Cloud property management SaaS serving residential and community association managers with accounting, payments, and resident portals — overlapping with AssociationVoice's HOA/property management workflows.
Broad incumbents
- FRONTSTEPS: The parent brand that now consumes AssociationVoice ([email protected], frontsteps.com/careers routing), offering a broader portfolio of accounting, community management, portals, payments, mobile, and security modules.
- Yardi: Enterprise property management software incumbent serving multifamily and HOA clients with broad operational, accounting, and resident engagement modules — competes at the high end of the same buyer base.
Emerging players
- PayHOA: Modern HOA payments and accounting platform — an emerging direct competitor focused specifically on assessment collection, overlapping with AssociationVoice's transaction-fee payment business.
- HOA Express: HOA management and portal solution serving small and mid-sized associations with document management and communication — adjacent competitor in the same SMB HOA segment.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
AssociationVoice social profiles
Digital presenceAssociationVoice compliance and trust
Trust signalCompliance2 records
AssociationVoice financial estimates
Financial estimateRevenue estimate
Valuation estimate
AssociationVoice leadership team
Management profileNumber of profiles
Profiles2 records
AssociationVoice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AssociationVoice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AssociationVoice
What does AssociationVoice do?
AssociationVoice provides a cloud-based SaaS platform of professional websites and integrated operations management software for homeowners associations, community management companies, and high-rise buildings. Core offerings include Lite, Community, and Enterprise website editions bundled with add-on modules such as Property Management Edition (PME), Building Management Edition (BME), Front Desk Edition, Mobile Edition, Payment Services, Voting Booth, Messenger Service, and Broadcast Voice/Text Messaging, all delivered on a single integrated database with monthly subscription billing.
Is AssociationVoice a public or private company?
AssociationVoice is a private company. It is classified as corporate owned and is currently operating.
When was AssociationVoice founded?
AssociationVoice was founded in 2000. It employs 11 to 50 people.
Where is AssociationVoice based?
AssociationVoice is headquartered in Denver, United States, in the North America region.
How does AssociationVoice make money?
Five revenue lines are on record. Monthly Subscription - Web Sites are the primary driver. The others are payment Processing Services, ancillary Revenue - Participant Transaction Fees, non-Convienence Fee Merchant Account and mobile Applications Add-ons.
Who are AssociationVoice's main competitors?
Direct peers on record are TownSq, CINC Systems, Vantaca, Buildium, Condo Control Central and AppFolio. Broad incumbents are FRONTSTEPS and Yardi. Emerging players are PayHOA and HOA Express.
Does AssociationVoice have an API?
No public API is recorded for AssociationVoice.
What industry is AssociationVoice in?
AssociationVoice's product category is Community Association Management Software. Its primary akta.pro industry code is BPAJAHAN, Association Compliance, Governance & Board Support Services, with a secondary code of BPAJAHAF, Mixed-Use Community Association Management. Its NAICS code is 518 and its SIC code is 7340.