MainTrax
- Company typePrivate
- Founded2007
- HeadquartersChisago City, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
MainTrax firmographics
Firmographics- Name
- MainTrax
- Website
- https://maintrax.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
MainTrax industry classification
Industry- Product category
- Speech Analytics Services
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)
- akta.pro primary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where MainTrax is headquartered
LocationHeadquarters
- HQ city
- Chisago City
- HQ country
- United States
- HQ region
- North America
Markets served
MainTrax business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations
MainTrax product offering
Product offeringCore offering
MainTrax delivers voice and speech analytics services to clients. The firm focuses on the analysis of spoken/voice data, providing organizations with insights derived from conversational audio. The service is positioned as a specialized offering within the broader speech technology and conversational intelligence space.
Differentiator
Problem solved
Functional benefit
Products and services
- Voice and Speech Analytics Services
Companies that use MainTrax
Customer profileIdeal customer profiles1 record
MainTrax technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
MainTrax partnerships and signals
Strategic signalRecent moves1 record
MainTrax competitors and assessment
Company assessmentDirect peers
- Observe.AI: Observe.AI provides AI-powered conversation analytics and quality assurance for contact centers. Its emphasis on speech analytics and call insights directly overlaps with MainTrax's service area.
- CallMiner: CallMiner is a dedicated speech and conversation analytics platform focused on call center analytics, QA, and customer insights. It is the closest direct competitor to MainTrax's stated voice and speech analytics focus.
- Calabrio: Calabrio offers speech analytics and workforce optimization for contact centers. Its dedicated speech analytics product competes closely with MainTrax's specialization.
- Gong.io: Gong captures and analyzes sales conversations using speech analytics and AI. Its core analytics capability competes with MainTrax's voice/speech analytics services, particularly in B2B sales and customer interactions.
- Chorus.ai: Chorus.ai (now part of ZoomInfo) provides conversation intelligence and speech analytics for sales calls. It directly competes with MainTrax in voice analytics for business conversations.
Emerging players
- Cresta: Cresta delivers real-time conversation intelligence and AI coaching for sales and support teams. It is an emerging AI-native competitor in the speech analytics space where MainTrax operates.
Broad incumbents
- Five9: Five9 is a cloud contact center provider that incorporates speech analytics and AI-driven insights into its platform. Its analytics capabilities overlap with MainTrax's service area, though Five9 is a much larger broad-line vendor.
- Verint Systems: Verint is a long-established enterprise analytics and engagement platform with a robust speech analytics suite. It is a larger incumbent with overlapping voice analytics capabilities and broader product portfolio.
- Genesys: Genesys is a major cloud contact center and customer experience platform that bundles speech and conversational analytics. It competes as a broader incumbent with overlapping analytics features.
- NICE Ltd: NICE is a global enterprise software provider with speech analytics, contact center analytics, and compliance solutions. It represents a much larger incumbent competing in the same analytics category.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat2 records
Key risks4 records
Key highlights4 records
Customer concentration
MainTrax social profiles
Digital presenceMainTrax financial estimates
Financial estimateRevenue estimate
Valuation estimate
MainTrax leadership team
Management profileNumber of profiles
Profiles2 records
MainTrax funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MainTrax M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MainTrax
What does MainTrax do?
MainTrax delivers voice and speech analytics services to clients. The firm focuses on the analysis of spoken/voice data, providing organizations with insights derived from conversational audio. The service is positioned as a specialized offering within the broader speech technology and conversational intelligence space.
Is MainTrax a public or private company?
MainTrax is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was MainTrax founded?
MainTrax was founded in 2007. It employs 11 to 50 people.
Where is MainTrax based?
MainTrax is headquartered in Chisago City, United States, in the North America region.
Who are MainTrax's main competitors?
Direct peers on record are Observe.AI, CallMiner, Calabrio, Gong.io and Chorus.ai. Cresta is listed as an emerging player. Broad incumbents are Five9, Verint Systems, Genesys and NICE Ltd.
Does MainTrax have an API?
No public API is recorded for MainTrax.
What industry is MainTrax in?
MainTrax's product category is Speech Analytics Services. Its primary akta.pro industry code is HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its NAICS code is 541511 and its SIC code is 7370.