HTBCloud

What HTBCloud does

HTBCloud (legal entity Hello Tampa Bay Inc.) is a privately held, bootstrapped provider of cloud-based predictive dialer software for outbound, inbound, and blended call center operations. Founded in 2008 and headquartered in the Tampa Bay area of Florida, the company offers a browser-native platform accessed through Google Chrome on Windows, Mac, or iPad — no downloads or plugins required — enabling remote and work-from-home agents to begin taking calls within an hour of signup. The core product is a predictive dialing engine that uses statistical algorithms to dial multiple lines per agent (up to four) and connect only answered calls, supported by progressive and click-to-dial modes, voice broadcast, built-in CRM with Salesforce/Zoho/Sugar integrations, ACD/IVR, real-time dashboards, listen-in/whisper coaching, and call recording.

The company sells primarily through a product-led, self-serve model with a $30 trial (500 minutes, no credit card required), a $125/agent monthly plan, and a $1,150/10-agent tier with volume discounts; all plans include unlimited North America dialing at flat rates with month-to-month contracts. Phone-based sales consultation supports accounts with 10 or more agents. Target verticals include collections, solar, insurance, mortgage, HVAC, real estate, help desk, telemarketing, sales operations, and non-profits, with explicit support for international agents including in the Philippines. The company claims 2,000+ customers served since inception, operates with 1-10 employees, and has not disclosed external funding, revenue, or ARR.

Name

HTBCloud

Legal name

Hello Tampa Bay Inc.

Website

https://htbcloud.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

HTBCloud is a bootstrapped, Florida-based provider of cloud-based predictive dialer software with built-in CRM, serving SMB outbound call centers across verticals like collections, solar, insurance, and telemarketing via a browser-native, self-serve platform.

Ownership category

akta.pro rank

Product category

Cloud-based call center software (Predictive Dialer)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Predictive dialer software
• Cloud call center
• Outbound dialing platform
• Hosted contact center
• Voice broadcast dialer

Headquarters

HQ city

New City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Subscription - Per Agent Monthly Plans: Recurring monthly subscription revenue based on number of agents. Plans include unlimited North America dialing with flat-rate pricing. Additional revenue from DID (Direct Inward Dialing) numbers at $2 each.
2. Setup Fees: One-time setup fees: $25 for 1-agent plan, $200 for 10-agent plan. Non-recurring revenue charged at account activation.
3. Trial Conversion: $30 trial fee for 500 minutes and 30-day access, credited toward paid plan upgrade.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

HTBCloud provides a cloud-hosted predictive dialer platform for inbound, outbound, and blended call center operations, accessible through a Chrome web browser with no downloads or plugins. The platform supports predictive, progressive, and click-to-call dialing modes, built-in CRM (with Salesforce/Zoho/Sugar integrations), voice broadcast dialing, real-time agent monitoring with listen-in and whisper coaching, ACD routing, call recording, and disposition tracking. It is sold as a per-agent monthly subscription with unlimited North America calling at flat-rate pricing.

Product overview

HTBCloud offers a unified cloud-based call center platform designed for inbound, outbound, and blended operations. The core product is the Predictive Dialer software, which includes integrated CRM capabilities and supports work-from-home agents. The platform operates as a hosted solution with three main dialing modes: Predictive Dialing (default, using statistical algorithms), Progressive Dialing (single line per agent), and Click-to-Dial (manual preview dialing). Additional features include Voice Broadcast Dialer for mass messaging, built-in CRM with integrations to Salesforce, Zoho, and Sugar, real-time dashboards, call recording, and reporting tools. The platform is accessed via web browser with no downloads required.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 300% productivity increase claimed for customers
• +1 more outcomes

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature5 records

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Genesys: Genesys is a global contact center platform with cloud and on-prem deployments, predictive dialing, IVR, and workforce engagement — competing with HTBCloud in mid-market and enterprise contact center deals.
• Nextiva: Nextiva delivers UCaaS with contact center features including outbound dialing and CRM integrations for SMB and mid-market — overlapping with HTBCloud's browser-based call center positioning.
• RingCentral: RingCentral is a UCaaS leader with a RingCX contact center product offering inbound/outbound, IVR, and analytics at scale — a broader incumbent that competes with HTBCloud across both telephony and contact center use cases.
• 8x8: 8x8 provides cloud communications combining UCaaS and contact center, with predictive dialing and CRM integrations — competing with HTBCloud across enterprise and mid-market segments with a much larger product portfolio.
• Vonage (Ericsson): Vonage, now part of Ericsson, offers UCaaS and contact center APIs with predictive dialing and CRM integration capabilities for SMB and enterprise, competing with HTBCloud at the broader communications infrastructure layer.

Direct peers

• Aircall: Aircall offers cloud-based phone systems with click-to-dial, IVR, and CRM integrations targeted at SMBs — overlapping directly with HTBCloud's flat-rate, browser-based call center offering for the same customer profile.
• CallHub: CallHub provides cloud-based outbound calling, predictive dialing, voice broadcast, and SMS for political, nonprofit, and sales campaigns — closely aligned with HTBCloud's outbound dialer and voice broadcast features.
• Talkdesk: Talkdesk provides cloud-based contact center software with predictive dialing, omnichannel routing, and AI-powered agent assistance, serving SMB through enterprise — a direct competitive overlap with HTBCloud's outbound/inbound call center platform.
• Convoso: Convoso specializes in outbound predictive dialer and dialer-as-a-service for sales and collections teams — directly comparable to HTBCloud's core predictive dialer and outbound campaign management capabilities.
• Five9: Five9 is a leading cloud contact center provider offering predictive dialer, inbound ACD, IVR, and workforce management as a SaaS platform — directly comparable to HTBCloud's hosted predictive dialer and CRM-integrated offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HTBCloud