Byte
Byte is an Australian IT managed services provider, founded in 1993 and headquartered in Melbourne, delivering cloud, modern workplace, security, and contact centre solutions to enterprise and mid-market clients in regulated industries.
- Company typePrivate
- Founded1993
- HeadquartersMelbourne, Australia
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Byte does
Byte Information Technology Pty Ltd is a privately held Australian IT managed services provider founded in 1993 by Robert (Ramin) Roshan and headquartered in Melbourne, with additional offices in Sydney and Canberra. The company delivers cloud infrastructure, modern workplace, customer experience, security, and managed IT services to enterprise and mid-market clients, with a deliberate vertical focus on regulated industries including financial services, insurance, accounting, education, and not-for-profit. Named customers include Medibank, RACV, ME Bank, Chemist Warehouse, Pitcher Partners, and ANZ, with several relationships exceeding fifteen years in duration.
Byte's technology stack is anchored in the Microsoft ecosystem (Azure, Microsoft 365, Azure Sentinel as SIEM/SOAR) augmented by Genesys Cloud CX for contact centre, Cisco and Citrix for networking and workspace, Palo Alto Networks for cybersecurity, AWS for multi-cloud, and ScienceLogic as the underlying monitoring engine for the proprietary OneSpace managed services environment. The Managed Security Operations Centre, launched in 2021 and expanded through the February 2023 acquisition of RiseCX, combines Azure Sentinel's machine learning and automation with a 100-plus connector integration fabric. Byte holds ISO 9001:2015 and ISO/IEC 27001:2013 certifications and won the 2017 ScienceLogic Symposium Innovation Award for Outstanding Product Integration.
The business operates on a subscription managed services model with fixed monthly fees, supplemented by professional services for cloud migration, security assessments, and contact centre modernisation. Go-to-market is consultative direct sales targeting enterprise and mid-market clients; pricing is quote-based and not publicly disclosed. Byte is founder-controlled, has no disclosed institutional investors or external funding rounds, and operates with a team-based structure under CEO Greg Embleton with Robert Roshan serving as Executive Director. Headcount sits in the 101-250 band based on firmographic data, with no public revenue disclosed.
Byte firmographics
Firmographics- Name
- Byte
- Legal name
- Byte Information Technology Pty Ltd
- Website
- https://byte.com.au
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Byte is an Australian IT managed services provider, founded in 1993 and headquartered in Melbourne, delivering cloud, modern workplace, security, and contact centre solutions to enterprise and mid-market clients in regulated industries.
- Ownership category
- akta.pro rank
Byte industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Secure Access Service Edge (SASE) & Secure SD-WAN (HDAIAFAH)
- akta.pro secondary industries
- Edge Networking & SD-WAN Integration (SASE/SD-WAN Edge On-ramps) (HDABAGAJ), Software-Defined Interconnect (SDI) / SD-WAN Cloud Gateways (HDABALAF), Private Cloud Networking & SDN/NFV Management (HDABABAK)
Keywords
Where Byte is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
Byte business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Monthly fee-based managed services covering IT user support, proactive monitoring of infrastructure, workstations, security patching, incident management, change management, and vendor management. Provides predictable fixed monthly costs for clients.
- Professional Services: Consulting and implementation services for technology projects including digital transformation, cloud migration, security assessments, and contact centre modernization.
- Security Services: Cybersecurity services including SOC monitoring, threat detection, security audits, and compliance assessments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Tiered managed services options with scalability |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Byte product offering
Product offeringCore offering
Byte is an Australian IT managed services provider delivering end-to-end technology services built around the Microsoft Azure ecosystem. Core offerings span Azure Managed Services and Strategy, Cloud and Infrastructure, Modern Workplace (Microsoft 365), Contact Centre (Genesys Cloud CX), Security (including a Managed SOC on Azure Sentinel), tiered Managed Services, and Network Connectivity. The proprietary OneSpace environment provides unified proactive IT monitoring and service management, while a Cyber Security Assessment service supports smaller clients.
Product overview
Byte is an Australian IT managed services company offering a portfolio of technology services built around Microsoft and cloud-native platforms. The core offering consists of Azure Managed Services (including Azure Strategy & Readiness), Cloud and Infrastructure, Modern Workplace, Contact Centre (powered by Genesys Cloud CX and Amazon Connect), Security (including Managed SOC with Azure Sentinel), Managed Services, and Network Connectivity. The proprietary OneSpace platform serves as the unified management environment for proactive monitoring and IT service management, incorporating ScienceLogic technology for risk assessment and business-focused metrics. The company also provides specialised Cyber Security Assessment services. All services are delivered with a focus on regulated industries including financial services, accounting, education, and not-for-profit sectors.
Differentiator
Problem solved
Functional benefit
Brands
- OneSpace: A flagship digital transformation platform and workspace solution offered by Byte for unified communications and collaboration.
- OneSpace
Products and services
- Azure Managed Services End-to-end managed services for the Microsoft Azure cloud environment, including monitoring, optimisation, security, and ongoing management of Azure infrastructure and workloads for enterprise clients.
- Azure Strategy & Readiness Strategic consulting and assessment services to help organisations plan and execute Azure cloud adoption and migration, including readiness assessments and roadmap design.
- Cloud and Infrastructure Cloud infrastructure design, implementation, and management services spanning hybrid and multi-cloud environments for enterprise clients.
- Modern Workplace Microsoft 365 deployment and collaboration solutions, including hybrid work enablement, productivity tools, and digital workspace management for distributed workforces.
- Contact Centre Contact centre implementation and managed services using Genesys Cloud CX and Amazon Connect, delivering omnichannel customer experience capabilities, AI-powered bots, voicebots, and workforce engagement management.
- Security Comprehensive cybersecurity services including managed Security Operations Centre, threat detection, Zero Trust implementation, security audits, and compliance management for enterprise clients.
- Managed Services Tiered IT managed services providing user support, incident management, change management, security patching, proactive monitoring, and vendor management under predictable monthly fees.
- Network Connectivity Network connectivity services including SD-WAN, network design, and connectivity optimisation delivered in partnership with Telstra and Cisco.
- OneSpace Proprietary unified IT management environment built on the ScienceLogic platform providing proactive monitoring, IT service management, and business-focused Health, Availability, and Risk metrics for Byte's managed services clients.
- Managed Security Operations Centre (SOC) 24x7 managed Security Operations Centre using Microsoft Azure Sentinel as SIEM and SOAR, with AI/ML-driven threat detection, automated response playbooks, and 100+ built-in connectors for security monitoring across endpoints, identity, network, and cloud.
- Cyber Security Assessment Security audit service assessing MFA status, password expiration, public website data breach exposure, inactive accounts, and Microsoft 365 account permissions, primarily targeting small and medium businesses.
Quantifiable outcome
- Up to 20% productivity improvement through improved collaboration and remote work enablement
- +1 more outcomes
Companies that use Byte
Customer profileNamed customers13 records
Segments6 records
Ideal customer profiles3 records
Byte technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration30 records
AI capability9 records
Feature3 records
Byte partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, major and supporting.
- MicrosoftcoreMicrosoft partner providing Azure-based cloud solutions. Byte offers Azure Managed Services, Azure Strategy & Readiness, and Microsoft 365 solutions. Specializations include Azure Sentinel for security operations and Microsoft security technologies.
- TelstracoreTelstra partnership for network connectivity and telecommunications solutions. Byte is identified as a Telstra partner for delivering integrated technology solutions.
- GenesyscoreGenesys partner providing contact centre solutions. Byte implements Genesys Cloud CX platform for customer experience transformation, offering voicebots, chatbots, and omnichannel contact centre capabilities.
- CiscomajorCisco partnership for networking and collaboration solutions. Cisco partner status for delivering enterprise networking and communication solutions.
- CitrixmajorCitrix partnership for virtualization and digital workspace solutions. Partner for delivering modern workplace and remote work enablement solutions.
- AWS (Amazon Web Services)majorAWS partnership for cloud infrastructure solutions. AWS CloudTrail integration with Azure Sentinel and multi-cloud strategy support.
- Monday.comsupportingMonday.com solutions partner providing work management and collaboration tools as part of Byte's technology offerings.
- NICEsupportingNICE partner for contact centre and customer experience solutions complementing Genesys offerings.
- Palo Alto NetworksmajorPalo Alto Networks partnership for next-generation cybersecurity solutions. Integrates with Byte's SOC offerings through CEF-based syslog format for security monitoring.
- EquinixsupportingEquinix partnership for data center and interconnection solutions supporting hybrid cloud architectures.
- ScienceLogiccoreScienceLogic partnership for IT infrastructure monitoring and management. Byte built their proprietary OneSpace environment on the ScienceLogic platform, winning the 2017 Innovation Award for Outstanding Product Integration.
Scale indicators4 records
Recent moves7 records
Expansion highlights5 records
Byte competitors and assessment
Company assessmentBroad incumbents
- Data#3: Larger Australian IT services and solutions company with deep Microsoft partnership and managed cloud services portfolio; overlaps with Byte on Azure-based managed services and licensing, with broader scale and a longer enterprise customer base.
- Accenture (Australia): Global consulting and technology services firm with large Australian managed services practice spanning cloud transformation, security and infrastructure operations — competes with Byte in enterprise digital transformation deals but with vastly greater capabilities and headcount.
- Atturra: Australian-listed IT services and managed services provider with broad capabilities in cloud, managed IT, data and integration — comparable to Byte as a domestic mid-market MSP with multi-product enterprise offerings.
- DXC Technology: Global IT services and managed services giant with Australian operations covering cloud, workplace, security and infrastructure outsourcing — competes with Byte for large enterprise managed services contracts, with far broader scale and global delivery.
- Insight Enterprises: Global IT solutions and managed services provider with substantial Australian presence; offers cloud, managed networking, and security services to enterprise customers — overlaps with Byte in Microsoft-centric managed cloud and security, at much greater scale.
Direct peers
- Datacom: Australia/New Zealand-headquartered IT services and managed services provider offering cloud, security, and managed infrastructure; comparable to Byte as a regional MSP serving enterprise and government customers with multi-vendor cloud expertise.
- CyberCX: Australia's largest dedicated cybersecurity services firm offering managed SOC, advisory, and incident response — directly comparable to Byte's managed SOC/security pillar, with deeper specialist depth in cyber but narrower IT services breadth.
- Outcomex: Australian IT managed services and cybersecurity specialist serving enterprise customers with cloud, networking and managed security offerings — similar size and target market to Byte, including financial services clients.
- Brennan IT: Australian managed IT services provider of similar size focused on managed services, cloud, security and workplace for mid-market and enterprise clients — directly comparable to Byte in geography, scale, and service mix.
- Logicalis (Australia): Global managed service provider with significant Australian operations delivering cloud, managed networking (including SD-WAN/SASE) and managed security — directly competes with Byte in enterprise managed services and network/security convergence.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Byte social profiles
Digital presenceByte compliance and trust
Trust signalCompliance7 records
Byte financial estimates
Financial estimateRevenue estimate
Valuation estimate
Byte leadership team
Management profileNumber of profiles
Profiles4 records
Byte subsidiaries and ownership
Company hierarchySubsidiaries1 record
Byte funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Byte M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Byte
What does Byte do?
Byte is an Australian IT managed services provider delivering end-to-end technology services built around the Microsoft Azure ecosystem. Core offerings span Azure Managed Services and Strategy, Cloud and Infrastructure, Modern Workplace (Microsoft 365), Contact Centre (Genesys Cloud CX), Security (including a Managed SOC on Azure Sentinel), tiered Managed Services, and Network Connectivity. The proprietary OneSpace environment provides unified proactive IT monitoring and service management, while a Cyber Security Assessment service supports smaller clients.
Is Byte a public or private company?
Byte is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Byte founded?
Byte was founded in 1993. It employs 51 to 100 people.
Where is Byte based?
Byte is headquartered in Melbourne, Australia, in the Oceania region.
How does Byte make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services and security Services.
Who are Byte's main competitors?
Broad incumbents on record are Data#3, Accenture (Australia), Atturra, DXC Technology and Insight Enterprises. Direct peers are Datacom, CyberCX, Outcomex, Brennan IT and Logicalis (Australia).
Does Byte have an API?
No public API is recorded for Byte.
What industry is Byte in?
Byte's product category is Managed IT Services. Its primary akta.pro industry code is HDAIAFAH, Secure Access Service Edge (SASE) & Secure SD-WAN, with a secondary code of HDABAGAJ, Edge Networking & SD-WAN Integration (SASE/SD-WAN Edge On-ramps). Its NAICS code is 541513 and its SIC code is 7373.