What Convergent Solutions does

Convergent Solutions Inc. is a privately held, Wisconsin-owned telecommunications and data systems integrator founded in 1958 and headquartered in Neenah, WI, with additional offices in Menomonee Falls and Appleton. The company sells, implements, and supports Voice over IP (VoIP) systems, unified communications, collaboration, and presence management platforms for businesses and government organizations across Wisconsin, leveraging authorized-dealer relationships with manufacturers including Avaya, Sangoma, ESI, NexVortex, Icon Voice Networks, and Charter (Spectrum Business), supplemented by master-agent channels such as OnTrack Communications and Telarus.

The company's technology is not proprietary; it is an integrator and reseller of third-party IP-PBX and UC stacks, with deep operational expertise in deploying ~32K endpoints cumulatively across the customer base. Its professional services wrap — pre-installment consultation, network analysis, structured implementation, and 24/7 managed support with locally warehoused parts — is the core value-add that distinguishes Convergent from generic channel resellers.

Revenue is generated through three streams: one-time hardware/system sales tied to manufacturer line items; project-based professional services for consultation, design, installation, vendor coordination, and training; and recurring managed-support contracts (including time-and-materials options). Pricing is quote-based and not publicly disclosed. Go-to-market combines direct enterprise field sales with channel sales through authorized dealers and master agents, targeting a hybrid mix of Wisconsin enterprises, mid-market firms, SMBs, and public-sector customers in industries including manufacturing, healthcare, dental products, financial services, real estate, education, automotive, and meetings & events. The company has historically grown through small bolt-on acquisitions of complementary dealerships (Phone-Tec/ESI in 2009; Ve PhoneWorks/Avaya in 2014) rather than external capital.

Name

Convergent Solutions

Legal name

Convergent Solutions Inc.

Website

https://convergent-solutions.net

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

11–50 employees

Short description

Convergent Solutions Inc. is a privately held Wisconsin-based integrator that sells, implements, and supports Voice over IP and unified communications systems for businesses and government organizations throughout Wisconsin, operating as an authorized dealer for manufacturers including Avaya, Sangoma, ESI, and NexVortex.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

Keywords

• VoIP solutions
• Unified communications
• Business telephone systems
• Communication system integration
• Managed communication support

Headquarters

HQ city

Menomonee Falls

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Communication Systems & Hardware Sales: Convergent Solutions sells and installs communication hardware and systems from manufacturer partners. They provide end-point devices, IP-PBX systems, and unified communications equipment as part of complete system solutions.
2. Professional Services: The company generates revenue through consultation, design, implementation, and training services. This includes project management, vendor coordination, onsite technical services, and customized training programs for newly installed communication systems.
3. Managed Support & Maintenance: Convergent Solutions offers ongoing technical support contracts including managed support plans and time-and-materials service options. They provide 24/7 certified technician support, remote support, and onsite support with local parts availability from their warehouses.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Convergent Solutions sells, implements, and supports Voice over IP (VoIP), unified communications, collaboration, and presence management systems for Wisconsin businesses and government organizations. The offering is structured as a three-pillar service: Consultation (assessment and solution design), Implementation (project management, deployment, vendor coordination, and training), and Custom Support (managed service contracts with 24/7 certified technician availability and local parts warehousing). Products are sourced through authorized dealer relationships with manufacturers including Avaya, Sangoma, ESI, NexVortex, Charter/Spectrum Business, and Icon Voice Networks.

Product overview

Convergent Solutions is a Wisconsin-owned communication systems integrator that offers a portfolio of VoIP and unified communications solutions. The core offering consists of Voice over IP (VoIP) systems, collaboration tools, and presence management platforms. These are delivered through a consultative approach encompassing communication system assessment, flexible implementation services, and customized ongoing support. The company resells and implements communication products from manufacturer partners including Avaya, Sangoma, ESI, NexVortex, Charter/Spectrum Business, Icon Voice Networks, OnTrack Communications, Telarus, and Avant. Services are structured around three pillars: Consultation (needs assessment and solution design), Implementation (project management, deployment, and training), and Custom Support (maintenance, emergency parts, and technical assistance).

Differentiator

Problem solved

Functional benefit

Products and services

• Voice over IP (VoIP) Solutions Smart, secure VoIP, collaboration, and presence management systems that enable reliable business communications, supporting features like desk-to-mobile call switching, web conferencing, conference calls, and remote/multi-office work, sold to Wisconsin businesses and government organizations.
• Communication System Consultation Professional assessment service that helps Wisconsin businesses identify communication system requirements, evaluate existing systems, perform network analysis, and design cabling infrastructure, leading to a recommended solution drawn from manufacturer partners.
• Implementation Services End-to-end deployment service offering project management, vendor coordination, data collection, onsite technical work, and customized training programs, with flexible deployment options from full turn-key implementation to staff augmentation support.
• Custom Support Services Tailored technical support ranging from managed support plans to time-and-materials service, providing 24/7 certified technician availability, remote support, onsite support, and local parts availability from Wisconsin warehouses.
• Avaya Communication Systems Innovative Avaya IP-PBX, unified communications, and software solutions for businesses, resold by Convergent Solutions as an authorized Avaya partner with local sales, implementation, and support across Wisconsin.
• Sangoma Communications-as-a-Service (CaaS) Cloud-based Communications-as-a-Service offering unified communications solutions backed by an installed base of over 2.5 million UC seats, delivered locally by Convergent Solutions.

Quantifiable outcome

• Distributed office with 100 people working from home during COVID-19 crisis
• +1 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• AvayacoreChannel Partner/ Reseller/ DistributorAvaya is a major unified communications manufacturer providing innovative communication products and software solutions. Convergent Solutions is an authorized Avaya partner providing local sales, implementation, and support services for Avaya communication systems in Wisconsin.
• SangomacoreChannel Partner/ Reseller/ DistributorSangoma is a leading Communications as a Service (CaaS) provider empowering businesses with unified communications solutions. They have an installed base of over 2.5 million UC seats. Convergent Solutions partners with Sangoma to provide their communication products and services.
• ESIminorChannel Partner/ Reseller/ DistributorESI (Escapade) provides business communication products known for being powerful yet easy and intuitive to use. Convergent Solutions acquired their ESI dealership in 2009 as part of Phone-Tec, Inc. acquisition.
• NexVortexminorChannel Partner/ Reseller/ DistributorNexVortex is a provider of communications solutions built on tenets of uncommon service, commitment, know-how, and innovation. They serve customers to earn trust through quality service.
• Charter CommunicationsminorChannel Partner/ Reseller/ DistributorCharter Communications (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator serving over 30 million customers in 41 states through its Spectrum brand, offering residential and business services including Internet, TV, Mobile, and Voice.
• Icon Voice NetworksminorChannel Partner/ Reseller/ DistributorICON Voice Networks is a leading-edge provider of communications systems, network infrastructure equipment, and hosted services specializing in voice, video, mobility, monitoring, and alerting. They serve over 250 authorized resellers.
• OnTrack CommunicationsminorChannel Partner/ Reseller/ DistributorOnTrack Communications is a leading Master Agent in the country founded in 1996, dedicated to supporting Agent Partners with a high employee-to-agent ratio ensuring personalized service.
• TelarusminorChannel Partner/ Reseller/ DistributorTelarus operates a dynamic agent-partner community sourcing data, voice, cloud, and managed services through 160 leading service providers. Known for home-grown software pricing tools and mobile apps.
• AvantminorChannel Partner/ Reseller/ DistributorAvant is a platform navigating the relentless pace of change for Trusted Advisors and Enterprise customers, enabling business transformation with a focus on IT marketplace evolution.

Scale indicators7 records

Recent moves7 records

Expansion highlights4 records

Others

• Telarus: Master agent sourcing data, voice, cloud, and managed services through 160+ providers; listed as a distribution partner to Convergent and simultaneously an indirect competitor for sourcing-led customers in adjacent geographies.
• Avant Communications: Master agent and IT marketplace platform that connects Trusted Advisors and enterprise customers to technology providers; functions both as a partner to Convergent and as a competing distribution channel for similar-sized UC resellers.

Direct peers

• Carousel Industries: Mid-sized US UC and contact center integrator/reseller with overlapping Avaya and Microsoft partnerships, similar three-pillar consult-implement-support model, and comparable customer base of mid-market and enterprise clients.
• MicroAge: IT solutions and unified communications reseller/VAR with similar business model of bundling third-party UC hardware with professional and managed services for SMB and mid-market customers.

Broad incumbents

• ConvergeOne: One of the largest US-based integrators of unified communications, contact center, and data center solutions; directly comparable as a higher-scale Avaya/Cisco/Microsoft partner that delivers the same consult-design-implement-support model as Convergent but at national scope.
• Mitel: Unified communications manufacturer whose on-premise and cloud solutions overlap with the Avaya/ESI/Sangoma product lines Convergent deploys; controls more of the technology stack and competes with integrators on direct enterprise deals.
• RingCentral: Pure-play cloud UCaaS provider whose subscription model targets the same on-premise PBX/VoIP installed base that Convergent serves; represents both the broader market context and a competing go-to-market path for Wisconsin customers.
• 8x8: Cloud UCaaS and contact-center-as-a-service vendor with overlapping target buyers (mid-market enterprises modernizing legacy telephony); competes for the same budget pool that fuels Convergent's hardware resale cycles.
• TPx Communications: Managed services provider offering UCaaS, managed IT, and connectivity to SMB and mid-market customers nationwide; competes with Convergent's managed support and hosted VoIP offerings.
• Black Box Corporation: National systems integrator specializing in voice communications, networking, and data center infrastructure; competes for the same enterprise VoIP/UC deployments and managed services engagements as Convergent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/convergentnews
• LinkedInlinkedin.com/company/convergent-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Convergent Solutions