What BCH Consultants does

BCH Consultants (legal name: Consultants BCH) is a Canadian provider of Employee Assistance Program (EAP) services headquartered in Quebec, offering confidential psychological support to employees of contracting organizations. The company's core offering is a 24/7 telephone-based EAP that allows employee cardholders to access psychological support on a voluntary, self-referred basis, supplemented by organizational support resources for managers and a dedicated intake channel for HR leaders implementing new EAP programs. Service design explicitly emphasizes individual autonomy and confidentiality, with third-party requests (e.g., from family members or colleagues) explicitly declined and certain parental-type requests excluded. The company is now a wholly owned subsidiary of Green Shield Holdings Inc., itself a subsidiary of the not-for-profit Green Shield Association, and operates alongside sister companies including Inkblot Therapy, Tranquility, NKS Health Canada, The Health Depot Pharmacy, Benecaid, Honeybee, and Computer Workware Inc.

The business model is a B2B subscription arrangement in which employers contract annually for EAP coverage on behalf of their workforce, with pricing negotiated on a quote basis via [email protected]. Go-to-market is enterprise field sales targeted at HR and benefits decision-makers, with bilingual (French/English) digital presence and dedicated contact channels for organizational support ([email protected]), sales quotes, and clinician collaboration ([email protected]). Following the GreenShield acquisition, the service has bifurcated into two parallel channels: cardholders whose employer migrated to GreenShield+ are routed to greenshield.ca and 1-833-707-4747, while legacy BCH cardholders remain on the original 1-800-525-0997 24/7 line. Online invoice payment was discontinued on June 27, 2025, with billing inquiries redirected to GreenShield staff, indicating progressive back-office integration into the parent.

The technology stack is not publicly disclosed; there is no AI/ML capability, no proprietary platform, no mobile app, no API, and no documented integration partners. The service is fundamentally a human-delivered clinical support model augmented by telephony. The firm reports 501-1000 employees and was founded around 1992 per firmographic data (though the website copyright and company history reference 2017), reflecting an established but now subsumed enterprise health services brand operating in a run-off posture under GreenShield ownership.

Name

BCH Consultants

Legal name

Consultants BCH

Website

https://consultantsbch.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

501–1,000 employees

Short description

BCH Consultants is a Quebec-based Employee Assistance Program (EAP) provider offering confidential, 24/7 psychological support to employees of contracting Canadian organizations, now operating as a wholly owned subsidiary of GreenShield alongside sister health services brands.

Ownership category

akta.pro rank

Product category

Employee Assistance Programs

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Hospital & Medical Service Plans (6324)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

akta.pro secondary industry

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB)

Keywords

• Employee assistance program
• Mental health services
• Psychological support services
• Workplace wellness programs
• EAP counseling services

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Employee Assistance Program Services: BCH Consultants provides Employee Assistance Program (EAP) services to employers. The revenue model is based on employers contracting for EAP coverage, with employees (holders) accessing psychological support services through the program. Following acquisition by GreenShield, some clients have been migrated to GreenShield+ EAP services while others remain with BCH Consultants.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

BCH Consultants provides Employee Assistance Program (EAP) services delivering confidential psychological support to employees of contracting organizations, with a 24/7 crisis hotline for EAP holders and dedicated organizational support for managers. Following its acquisition by GreenShield, the company continues to serve existing BCH-branded EAP holders while some clients have been migrated to GreenShield+ EAP services; both groups are supported through parallel hotlines.

Product overview

BCH Consultants operates as a single-service Employee Assistance Program (EAP) provider, offering confidential psychological support and workplace wellness services. Following its acquisition by GreenShield, the company continues to provide EAP services including 24/7 hotline support for holders and organizational development resources for managers. The product portfolio centers on the core EAP service offering rather than a multi-product platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Employee Assistance Program (EAP) Confidential psychological support services delivered to employees of contracting employer organizations, including 24/7 crisis hotline access for EAP holders and dedicated organizational support for managers; services are accessed on a strictly voluntary and confidential basis with third-party referrals excluded.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• GreenShield (Green Shield Canada)coreOthersGreenShield acquired Consultants BCH, making it a subsidiary under Green Shield Holdings Inc. GreenShield is a not-for-profit health and dental benefits administrator that houses multiple health services businesses including Inkblot Therapy, Tranquility, NKS Health Canada, The Health Depot Pharmacy, Benecaid, Honeybee, and BCH Consultants.
• Inkblot TherapyminorOthersSister company under GreenShield Holdings Inc. Provides therapy services within the same health services ecosystem.
• TranquilityminorOthersSister company under GreenShield Holdings Inc. Part of the integrated health services and benefits administration group.
• NKS Health CanadaminorOthersSister company under GreenShield Holdings Inc. Health services provider within the same corporate ecosystem.
• The Health Depot PharmacyminorOthersSister company under GreenShield Holdings Inc. Pharmacy services provider within the integrated health ecosystem.
• BenecaidminorOthersSister company under GreenShield Holdings Inc. Health benefits management company within the group.
• HoneybeeminorOthersSister company under GreenShield Holdings Inc. Part of the integrated health services group.
• Computer Workware Inc.minorOthersSister company under GreenShield Holdings Inc. Technology services provider within the corporate ecosystem.

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• ComPsych: World's largest EAP provider, serving tens of thousands of organizations globally. Comparable as a traditional EAP vendor with employer contracts, though operates at much larger scale and broader geographic footprint than BCH Consultants.
• Optum (UnitedHealth Group): Large US-based health services platform offering EAP, behavioral health, and integrated wellness solutions. Competes in the broader EAP market with significantly larger scale, technology investments, and employer relationships than BCH Consultants.
• TELUS Health: Major Canadian health benefits provider offering EAP, virtual care, mental health, and pharmacy services. Competes broadly in the EAP market as part of a larger benefits ecosystem, overlapping with BCH's employer-focused offerings.

Direct peers

• Tranquility: Sister company under GreenShield Holdings Inc. offering health services within the same integrated ecosystem. Operates in an adjacent behavioral health space within the GreenShield portfolio, making it a close internal comparable.
• Inkblot Therapy: Sister company under GreenShield Holdings Inc. providing therapy and mental health services. Directly comparable as both operate within the same parent ecosystem offering behavioral health support to Canadian employers and individuals.
• Homewood Health: One of Canada's largest EAP and mental health service providers, offering 24/7 support, counseling, and organizational wellness programs. Directly competes with BCH Consultants for Canadian employer EAP contracts with overlapping service models.
• LifeWorks (now TELUS Health): Formerly Morneau Shepell, a major Canadian EAP and total wellbeing provider serving large employers. Directly comparable as a traditional EAP provider with employer contracts, counseling services, and organizational support offerings.

Emerging players

• Dialogue Health Technologies: Canadian virtual care platform offering employer-sponsored mental health, telemedicine, and wellness programs. Competes with BCH in the employer mental health space but with a digital-first delivery model versus BCH's hotline-centric approach.
• Maple Corporation: Canadian virtual care platform offering employer-sponsored access to physicians, mental health providers, and specialists. Competes in the Canadian employer-sponsored health space with a technology-enabled model overlapping BCH's behavioral health focus.

Regional players

• Shepell.fgi (predecessor brand): Canadian EAP and wellness provider (predecessor to LifeWorks). Historically offered employer-focused psychological support and organizational consulting services comparable to BCH Consultants' EAP and manager support model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BCH Consultants