Dialogue
- Company typePrivate
- Founded2016
- HeadquartersMontréal, Canada
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Dialogue does
Dialogue Health Technologies Inc. is a Canadian virtual healthcare and wellness platform company founded in 2016 and headquartered in Montreal, Quebec. It operates an Integrated Health Platform (IHP) — a secure, cloud-based application accessible via web and mobile (iOS/Android) — that bundles Employee Assistance Program (EAP), Mental Health+, Primary Care, Wellness, and (as of January 2026) Women's and Family Health modules into a single 24/7/365 experience delivered through video, audio, and instant messaging with licensed clinicians. The platform is the first and only virtual care provider to receive Accreditation Canada Exemplary Standing (Nov 2022, reaffirmed by HSO in Nov 2025), is hosted in ISO 27001 / SOC 2 Type II certified data centers, and supports 52,000+ Canadian organizations and 3M+ consultations with reported 98%+ triage accuracy.
Dialogue sells primarily through a B2B2C subscription model, contracting directly with Canadian employers and organizations (named clients include Sun Life, National Bank, Scotiabank, Canada Life, Ubisoft, Samsung, Lightspeed, Via Rail) and distributing through insurance and benefits channel partners including Sun Life (Lumino Health Virtual Care), Canada Life (Consult+), Equitable Life, and myHSA. Pricing is quote-based and annual; for eligible plan members the service is presented as an employer-funded benefit with no per-member fee. The company was publicly listed on the Toronto Stock Exchange (TSX: CARE) from March 2021 until it was acquired by Sun Life Financial in October 2023, becoming a wholly-owned subsidiary; subsequent inorganic moves include the Tictrac acquisition (April 2022, ~$56M, adding UK-based wellness tracking) and Koble Care asset acquisition (March 2024, strengthening women's health). Dialogue maintains headcount in the 501–1,000 range and continues to operate its platform as the clinical and technology backbone for Sun Life's workplace health and group benefits offerings.
Dialogue firmographics
Firmographics- Name
- Dialogue
- Legal name
- Dialogue Health Technologies Inc.
- Website
- https://dialogue.co
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Dialogue industry classification
Industry- Product category
- Virtual Healthcare Services
- NAICS
- Offices of Physicians, Mental Health Specialists (621112), Other Individual and Family Services (62419)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)
- akta.pro primary industry
- Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)
- akta.pro secondary industries
- Integrated Behavioral Health (Collaborative Care) Platforms (HLALAEAC), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)
Keywords
Where Dialogue is headquartered
LocationHeadquarters
- HQ city
- Montréal
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Dialogue business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Enterprise/B2B Subscription: Dialogue generates revenue primarily through B2B subscriptions sold to employers and organizations. Organizations pay to provide Dialogue's virtual healthcare and wellness services as part of their employee benefits packages. The pricing is organization-specific based on size and programs selected, with no direct-to-consumer fees for eligible members.
- Insurance/Benefits Provider Partnerships: Dialogue provides its platform through partnerships with insurance companies like Sun Life (Lumino Health Virtual Care) and Canada Life (Consult+). These partners offer Dialogue's services to their group benefit plan holders, creating a B2B2C revenue stream where the insurance provider or employer bears the cost.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on organization size and program selection |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Dialogue product offering
Product offeringCore offering
Dialogue provides a cloud-based virtual healthcare and wellness platform, branded the Integrated Health Platform (IHP), that delivers Employee Assistance Programs, mental health care, primary care, wellness programs, and women's and family health services to employees of Canadian organizations. The platform offers 24/7/365 access to licensed clinicians via video, audio, and chat. Dialogue operates as a B2B2C business, selling subscriptions to employers and benefits providers who then make the services available to their employees and plan members.
Product overview
Dialogue operates as a platform-plus-modules architecture centered on its Integrated Health Platform (IHP), a unified virtual care hub that aggregates multiple wellness programs. The core platform provides 24/7 access to services including Employee Assistance Program (EAP), Mental Health+, Primary Care, Wellness, and Women's and Family Health. These programs work independently and are strengthened through integration within the unified platform. The company also offers white-label versions through partnerships with Canada Life (Consult+) and Sun Life (Lumino Health Virtual Care), and provides mobile apps for iOS and Android. Key features include self-guided internet-based Cognitive Behavioral Therapy (iCBT) and specialized care pathways for menopause and women's health.
Differentiator
Problem solved
Functional benefit
Products and services
- Integrated Health Platform (IHP) Unified digital platform centralizing Dialogue's Employee Assistance Program, Mental Health+, Primary Care, and Wellness programs in a single application, providing 24/7/365 access to virtual care services for employees of subscribing organizations.
- Employee Assistance Program (EAP) Essential wellness services for employees covering mental health, family and relationships, elder and child care, nutrition, legal and financial services, substance use support, and manager coaching, delivered digitally through Dialogue's platform.
- Mental Health+ Flexible, integrated, and personalized mental health care including self-care toolkits, therapy sessions, clinical assessments, and medication management backed by clinical science.
- Primary Care Virtual medical care for common workplace health issues including dermatology, urology, gynecology, sexual health, cardiology, pulmonology, ophthalmology, and digestive issues, with prescription and renewal capabilities delivered by licensed clinicians.
- Wellness Program Proactive wellness program combining organizational challenges, healthy habits tracking, personalized content, fitness challenges, and nutrition guidance to engage employees in daily healthy living.
- Women's and Family Health Specialized care program addressing women's health needs including menopause care, family building benefits, and gender affirmation products, connecting women with menopause-trained nurses within a week.
Quantifiable outcome
- 13x ROI on virtual mental health care investment
- +11 more outcomes
Companies that use Dialogue
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles3 records
Dialogue technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature5 records
Dialogue partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor and core.
- Chartwell Retirement ResidencesminorChartwell partnered with Dialogue to provide employee healthcare support as part of Chartwell's new health and wellness programs announced in February 2026. The partnership emphasizes proactive, evidence-based practices for Chartwell's employees.
- Swiss Life Global SolutionscoreDialogue and Swiss Life Global Solutions partnered to create health engagement solutions for multi-generational workplaces. This strategic alliance focuses on developing innovative wellness offerings targeting the unique needs of different generations in the workforce.
- Sun Life FinancialcoreSun Life acquired Dialogue in October 2023, making it a wholly-owned subsidiary. Sun Life leverages Dialogue's platform to enhance its workplace health and corporate wellness offerings through virtual care and employee well-being platforms. This is a flagship strategic partnership that significantly expanded Dialogue's reach through Sun Life's extensive client base.
- myHSAminormyHSA and Dialogue launched a partnership to extend wellness and health services across Canada, allowing myHSA to offer Dialogue's platform to its customer base.
- UK AcquisitionminorDialogue completed an acquisition in London (UK) to expand its presence internationally beyond Canada, though specific company name was not detailed in the press coverage.
- TictracminorDialogue acquired Tictrac to add a wellness tracking service to its Integrated Health Platform, enhancing the platform's ability to integrate with fitness trackers and provide personalized wellness content.
- e-hub HealthminorDialogue acquired e-hub Health, a provider of internet-based Cognitive Behavioural Therapy (iCBT), to launch into the guided iCBT market and expand mental health offerings.
- Optima Santé globaleminorDialogue acquired Optima Santé globale, a provider of Employee Assistance Programs, expanding Dialogue's EAP capabilities and presence in the Canadian market.
- Canada LifecoreCanada Life offers Dialogue's services through Consult+ virtual healthcare, making Dialogue available to all Canada Life plan members. This partnership allows Dialogue to reach millions of additional Canadians through Canada Life's group benefit plans.
- Equitable LifeminorEquitable Life partnered with Dialogue to offer virtual healthcare services to their policyholders, expanding access to Dialogue's platform through another insurance channel.
Scale indicators11 records
Recent moves8 records
Expansion highlights6 records
Dialogue competitors and assessment
Company assessmentDirect peers
- Akira by TELUS Health: Akira (now part of TELUS Health) was a Canadian employer-focused virtual care platform offering on-demand consultations with nurses and doctors. It directly overlaps Dialogue's employer-sponsored virtual primary care segment in Canada.
- Maple: Maple is a Canadian virtual care platform providing on-demand physician consultations via app and employer benefit plans. It competes with Dialogue in the Canadian employer-sponsored primary care and telemedicine segment with similar patient-facing experience.
- Headspace Health: Headspace Health combines the Headspace consumer mental wellness app with the Ginger therapy platform, serving employers and health plans. It directly competes with Dialogue's Mental Health+ offering in employer benefits channels.
- Lyra Health: Lyra Health is a leading employer-sponsored mental health platform serving large US and international employers. Its B2B2C model and integrated mental-health-plus-care platform closely mirror Dialogue's employer engagement motion and product architecture.
- 98point6: 98point6 provides employer- and payer-sponsored virtual primary care via a text-based platform with AI-assisted clinical workflows. It competes with Dialogue's Primary Care module for large US employer contracts.
- Telus Health: Telus Health is the leading Canadian competitor offering employer-sponsored virtual primary care, mental health, and pharmacy services. It directly competes with Dialogue's Integrated Health Platform for the same Canadian employer market, with similar B2B2C distribution and overlapping program offerings.
- Modern Health: Modern Health is an employer-sponsored mental health platform offering therapy, coaching, and self-guided content globally. It overlaps with Dialogue's Mental Health+ program and competes for the same HR decision-maker buyer.
Emerging players
- K Health: K Health offers AI-driven virtual primary care to consumers, health systems, and insurers. It intersects with Dialogue's Primary Care product through payer and employer channels, particularly with shared health-plan partners.
Broad incumbents
- One Medical (Amazon): One Medical, acquired by Amazon, offers membership-based and employer-sponsored primary care combining virtual and in-person services. It overlaps with Dialogue in employer-sponsored virtual care, though with a much broader US footprint and physical-clinic network.
- Teladoc Health: Teladoc is a global incumbent in virtual care offering primary care, mental health, and chronic condition management to employers, payers, and providers. It serves a much broader international market than Dialogue but overlaps on employer-sponsored virtual primary and mental health.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Dialogue social profiles
Digital presenceDialogue compliance and trust
Trust signalCompliance5 records
Dialogue financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dialogue leadership team
Management profileNumber of profiles
Profiles10 records
Dialogue subsidiaries and ownership
Company hierarchySubsidiaries4 records
Dialogue funding detail
Funding detailFunding overview
Funding rounds5 records
Investors14 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dialogue M&A and investment
M&A and investmentM&A7 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dialogue
What does Dialogue do?
Dialogue provides a cloud-based virtual healthcare and wellness platform, branded the Integrated Health Platform (IHP), that delivers Employee Assistance Programs, mental health care, primary care, wellness programs, and women's and family health services to employees of Canadian organizations. The platform offers 24/7/365 access to licensed clinicians via video, audio, and chat. Dialogue operates as a B2B2C business, selling subscriptions to employers and benefits providers who then make the services available to their employees and plan members.
Is Dialogue a public or private company?
Dialogue is a private company. It is classified as corporate owned and is currently operating.
When was Dialogue founded?
Dialogue was founded in 2016. It employs 501 to 1,000 people.
Where is Dialogue based?
Dialogue is headquartered in Montréal, Canada, in the North America region.
How does Dialogue make money?
Two revenue lines are on record. Enterprise/B2B Subscription is the primary driver. The others are insurance/Benefits Provider Partnerships.
Who are Dialogue's main competitors?
Direct peers on record are Akira by TELUS Health, Maple, Headspace Health, Lyra Health, 98point6, Telus Health and Modern Health. K Health is listed as an emerging player. Broad incumbents are One Medical (Amazon) and Teladoc Health.
Does Dialogue have an API?
No public API is recorded for Dialogue.
What industry is Dialogue in?
Dialogue's product category is Virtual Healthcare Services. Its primary akta.pro industry code is HLALADAA, Primary Care & General Medicine Virtual Care (Employer-Sponsored), with a secondary code of HLALAEAC, Integrated Behavioral Health (Collaborative Care) Platforms. Its NAICS code is 621112 and its SIC code is 8090.