Mastel Hospitality

What Mastel Hospitality does

Mastel Hospitality, S.L. is a privately held Madrid-headquartered IT consultancy founded in 2006 by Anibal Merlo and Rafael Godoy, operating as an Oracle Hospitality Gold Partner since 2015. The company delivers three integrated lines of business to enterprise and luxury hospitality operators globally: (i) resale and implementation of Oracle Hospitality's Opera Cloud property management system (PMS) and Simphony Cloud point-of-sale (POS), (ii) professional services spanning technology consulting, PMS/POS implementation, training, procedure development and extended support, and (iii) proprietary software built on Oracle's Hospitality Integration Platform (OHIP) and adjacent middleware. Proprietary products include the Hotel Dashboard business intelligence suite (live since March 2021), the Corrective Folio Generator (an automated billing-correction add-on), Shell Manager and Shell Guard for centralized Opera Cloud configuration governance, the OSEM Event Publisher, and FreedomPay payment-tokenization integrations. Complementary offerings encompass a REVO XEF POS partnership, HMobile/Nonius/UpMail ecosystem integrations, and a dedicated hospitality cybersecurity practice launched in September 2023.

The business model blends project-based professional services, prepaid recurring support packages (Extended Support hour bundles valid 18 months, with optional 24/7 Premium Extended Support subscription), and software resale margins on Oracle licenses plus custom OHIP development fees. Go-to-market is enterprise field sales targeting major hotel chains and luxury resort groups, with distribution amplified through the Oracle Partner Network channel. Customer logos include Meliá Hotels International, Barceló, Pestana, PPHE, Lopesan, Ilunion (29 Spanish properties), Marriott, Oetker Collection, Kerzner International (One&Only, SIRO Dubai), Atlantis Dubai, Soneva, Pulitzer Hotels, Ikos Resorts, AlmaHotels, Hesperia and Son Vida Golf, indicating a positioning toward mid-market to luxury hospitality operators across EMEA. Operations are run from a Madrid headquarters and a Dubai regional office opened in June 2023 to serve Middle Eastern clients, supported by a team of 11–50 certified Oracle Hospitality consultants with 30+ years of combined experience.

Revenue is not publicly disclosed, no external funding rounds are recorded, and the company operates without an identified parent or controlling investor. Certification posture includes ISO/IEC 27001:2023 for its Information Security Management System and Oracle Gold Partner status, both of which underpin enterprise procurement requirements in hospitality IT.

Name

Mastel Hospitality

Legal name

MASTEL HOSPITALITY, S.L.

Website

https://mastelhospitality.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

Mastel Hospitality is a Madrid-based Oracle Hospitality Gold Partner founded in 2006 that resells, implements and supports Oracle Opera Cloud and Simphony POS for enterprise and luxury hotel groups, while developing proprietary OHIP-based tools (Hotel Dashboard, Corrective Folio, Shell Manager/Guard) and running a hospitality cybersecurity practice from offices in Madrid and Dubai.

Ownership category

akta.pro rank

Product category

Hospitality Technology Consulting

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

akta.pro industry

PRIMARYTHALACAF

Guest Experience & Engagement (CRM, Messaging, Loyalty)

Travel & Hospitality/Travel Technology & Distribution Services/Hospitality Tech (PMS, CRS, Channel Managers)

Keywords

• Hospitality technology consulting
• Oracle Hospitality solutions
• Hotel software implementation
• Property management systems
• Hospitality business intelligence

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Oracle Hospitality Software Resale: Mastel Hospitality is an official reseller of Oracle Hospitality Solutions including Opera Cloud and Simphony POS, along with Micros hardware. Revenue is generated through software licensing and product sales to hospitality businesses.
2. Technology Consulting Services: Consultancy services for Oracle Hospitality products including technology consulting, PMS & POS implementation, training services, and procedure development.
3. Extended Support Services: Flexible support service where clients purchase prepaid support hour packages (starting from 30 hours for small properties up to thousands of hours for multi-property environments) valid for 18 months. Includes Premium Extended Support addon offering 24/7 emergency support for Opera 5, Opera Cloud and Simphony.
4. Custom Development & OHIP Integrations: Custom OHIP developments and integrations for Opera Cloud tailored to specific hotel requirements, including payment integrations, event publishers, and specialized applications.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Mastel Hospitality is a hospitality technology consulting firm and Oracle Gold Partner that resells, implements, and supports Oracle Hospitality solutions such as Opera Cloud and Simphony POS for hotels and resorts. The company also develops its own proprietary add-on products including Hotel Dashboard (business intelligence), Shell Manager, Shell Guard, and Corrective Folio Generator to extend Oracle's hospitality platforms.

Product overview

Mastel Hospitality is an Oracle Hospitality Gold Partner since 2015 offering a comprehensive portfolio of hospitality technology solutions. Their core offering includes reselling and implementing Oracle products (Opera Cloud PMS and Simphony Cloud POS) alongside their proprietary Hotel Dashboard Business Intelligence platform. The Hotel Dashboard integrates with Oracle systems and third-party data sources to provide centralized analytics across multiple properties. Their OHIP Solutions portfolio includes the Corrective Folio Generator for automated billing corrections, FreedomPay PrePayment & Deposit Integration for payment automation, and the OSEM Event Publisher for event display management. Mastel also developed Shell Manager and Shell Guard for enterprise-scale Opera Cloud configuration management and governance. The company provides comprehensive services including technology consulting, PMS/POS implementation and training, Extended Support packages (with optional 24/7 Premium support), and specialized cybersecurity services. Their Trusted Solutions program includes third-party integrations with FreedomPay, REVO POS, HMobile, Nonius, and UpMail Solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Hotel Dashboard: A comprehensive Business Intelligence solution for hotel management that integrates with PMS, POS, Finance, and other applications.
• Shell Manager
• Corrective Folio

Products and services

• Oracle Opera Cloud Implementation Reselling, deployment, configuration, and support of Oracle's Opera Cloud property management platform for hotels and resorts. Targeted at hospitality organizations adopting cloud PMS.
• Oracle Simphony POS Implementation Reselling, deployment, and support of Oracle's Simphony point-of-sale solution for hospitality food and beverage outlets. Targeted at hotel restaurants, bars, and banquet operations.
• Hotel Dashboard Proprietary business intelligence and analytics dashboard designed for hospitality operators running Oracle platforms, providing operational reporting, KPIs, and data visualization.
• Shell Manager Proprietary add-on utility that manages and automates shell configurations within Oracle Hospitality environments for hotel IT teams.
• Shell Guard Proprietary add-on utility that protects and controls the integrity of shell configurations within Oracle Hospitality environments.
• Corrective Folio Generator Proprietary add-on utility that automates the generation of corrective folios for billing reconciliation within Oracle Hospitality platforms.
• Hospitality IT Consulting and Support Services Strategic consulting, implementation, integration, and managed support services for hospitality organizations adopting or operating Oracle Hospitality technology stacks.

Quantifiable outcome

• Folio corrections reduced from 40-100 minutes to under 2 minutes
• +2 more outcomes

Named customers17 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability6 records

Feature6 records

Partnerships

Six partnerships are on record, tiered minor and core.

• REVOminorChannel Partner/ Reseller/ Distributor · 24 October 2023Point of Sale partnership adding Revo XEF cloud-based POS software to complement existing offerings. Revo XEF is designed for restaurants, hotels, and F&B enterprises, providing seamless operations and enhanced customer service capabilities.
• HMobileminorStrategic or Co-development Partner · 9 July 2020Cooperation agreement to strengthen product and service ties. HMobile provides digital platform for hotel efficiency and collaboration, unifying departments with solutions for Housekeeping, Maintenance, Quality, and Reception. Combined services help clients digitalize operations.
• FreedomPaycoreTechnology or Integration · 28 May 2020Strategic partnership for payment processing integration. FreedomPay is a secure, innovative payment platform enabling seamless transactions and personalized customer experiences. Integration with Opera Cloud through OHIP enables tokenized credit card payments and prepayment/deposit handling.
• Oracle HospitalitycoreTechnology or Integration · 1 January 2015Oracle Gold Partner since 2015. Official reseller of Opera Cloud and Simphony POS. Deep integration expertise with Oracle Hospitality Integration Platform (OHIP). The partnership provides software, hardware, and cloud solutions for the hospitality industry worldwide.
• Kerzner International ManagementcoreStrategic or Co-development PartnerStrategic collaboration for deploying Shell Manager platform for Opera Cloud configuration management at scale. Includes deployment at One & Only One Za'abeel and SIRO One Za'abeel hotels. Joint development of configuration governance solutions.
• Ikos ResortscoreStrategic or Co-development PartnerStrategic collaboration for IT solutions and technology-driven enhancements across Ikos Resorts properties globally. Includes development of deposit and web services, operational workflow optimization, and technology integration spanning properties in Spain and Greece.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Hotelogix: Cloud-based hotel PMS serving independents and small chains across multiple regions, competing with Opera Cloud for cloud-PMS replacement deals in the mid-market segment Mastel also serves.
• Agilysys: Hospitality-focused software vendor offering PMS, POS, inventory, and document management solutions for hotels and resorts, competing for the same F&B and property technology wallet share that Mastel addresses through Simphony and Hotel Dashboard.
• Shiji Group: Global hospitality technology platform offering PMS, POS, and integration products that compete head-to-head with the Oracle Hospitality stack (Opera Cloud, Simphony) that Mastel resells. Shiji is the most direct alternative vendor target for hotels evaluating non-Oracle options.

Emerging players

• Cendyn: Provider of CRM, marketing, and business intelligence solutions for hotels and resorts, overlapping with Hotel Dashboard's analytics modules and competing for the same marketing/BI budget inside hotel groups.
• Mews: Cloud-native PMS challenger rapidly gaining traction among boutique and lifestyle hotels, including luxury independents like Pulitzer. Competes for the same cloud-PMS replacement deals that drive Mastel's implementation pipeline.
• Duetto: Hotel revenue management and analytics SaaS used by luxury and chain hotels, overlapping with the BI and reporting capabilities Mastel delivers through Hotel Dashboard.
• Cloudbeds: Cloud-based PMS, channel manager, and booking engine focused on independent hotels and small chains, frequently evaluated as a lower-cost alternative to Opera Cloud in cloud migration decisions.
• RoomKey PMS: Cloud PMS targeting hotel groups and resorts, frequently evaluated alongside Opera Cloud in cloud migration procurements and therefore a comparable competitor for Mastel's implementation pipeline.

Broad incumbents

• Infor Hospitality: Enterprise software vendor with a hospitality ERP and PMS suite, competing with Oracle for large-chain software budgets. Infor is the closest broad-line alternative to Oracle's hotel stack and competes indirectly for Mastel's consulting engagements.
• Oracle Hospitality: The vendor of Opera Cloud, Simphony POS, and OHIP that Mastel resells and extends. As the incumbent platform owner, Oracle is the broadest comparable and the company on whose roadmap Mastel's product strategy depends.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/mastel-hospitality

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mastel Hospitality