AUVISO
AUVISO is an Austrian cloud telephony partner and reseller delivering NFON and Starface unified communications, AI-powered reception, contact center, and WhatsApp Business solutions to small and medium-sized businesses in the DACH region, with planned expansion into CRM and vertical SaaS products.
- Company typePrivate
- Founded2004
- HeadquartersNeustift Im Stubaital, Austria
- Headcount1–10
- GTM typeB2B
- OfferingServices
What AUVISO does
AUVISO GmbH is an Austrian cloud telecommunications provider and certified partner for NFON (Cloudya, NIA Front Desk, Contact Center Hub, Nhospitality) and Starface unified communications platforms, operating from Neustift im Stubaital (Tirol) and Vienna. The company delivers cloud-based PBX, omnichannel contact center, AI-assisted digital reception, hotel telephony with PMS integration, and WhatsApp Business communication (via SEIMO) to small and medium-sized businesses (KMU) in the DACH region, with 1,000+ direct customers and claims 20+ years of telecommunications experience.
The underlying technology is predominantly third-party rather than proprietary: AUVISO integrates and resells NFON and Starface platforms (both GDPR-compliant, hosted in EU/German data centers) along with endpoint hardware from Yealink, Snom, and Gigaset. Distinctive features include NFON's One-Number Concept (single number across all devices), NIA Front Desk AI receptionist (natural language call handling in German), and SEIMO Chat for WhatsApp Business on official landline numbers. The company is evolving beyond pure telephony resale, with planned subscription products including AUVISO CRM (with NFON/Starface integration), Bellavita (cosmetics studio vertical software), and Social-Automation (AI-assisted social media publishing), positioning itself as a multi-product SaaS platform.
AUVISO operates a sales-led B2B GTM with consultation-driven direct sales from its Tirol and Vienna offices, supplemented by an e-commerce shop (Stripe/SEPA billing) and content marketing. Revenue is generated through monthly recurring cloud telephony subscriptions (per-seat licensing for Cloudya, Starface), hardware sales (pre-configured endpoints), professional services (setup, migration, support), and add-on modules (Contact Center, NIA Front Desk, SEIMO Chat, nhospitality). Pricing is quote-based and not publicly disclosed, emphasizing predictable monthly costs. The company serves primary segments of SMBs generally, with vertical specialization in hotels/hospitality, contact center teams, and finance/insurance WhatsApp use cases.
AUVISO firmographics
Firmographics- Name
- AUVISO
- Legal name
- AUVISO GMBH
- Website
- https://auviso.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- AUVISO is an Austrian cloud telephony partner and reseller delivering NFON and Starface unified communications, AI-powered reception, contact center, and WhatsApp Business solutions to small and medium-sized businesses in the DACH region, with planned expansion into CRM and vertical SaaS products.
- Ownership category
- akta.pro rank
AUVISO industry classification
Industry- Product category
- Cloud Telephony Services
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
- akta.pro secondary industries
- UCaaS Platforms & Suites (HDAIAHAA), Cloud PBX & Hosted Telephony (HDAIAHAB), Unified Communications (UCaaS) Apps (BPAMACAE)
Keywords
Where AUVISO is headquartered
LocationHeadquarters
- HQ city
- Neustift Im Stubaital
- HQ country
- Austria
- HQ region
- Europe
Offices2 records
Markets served
AUVISO business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Cloud Telephony Subscriptions: Monthly recurring subscriptions for cloud telephony platforms (Cloudya, Starface) - licensed per user, not per device. Includes setup, migration support, and ongoing management.
- Hardware Sales: Sale of end devices including desk phones, DECT wireless devices, headsets, and conference phones - vorkonfiguriert (pre-configured) with provisioning and maintenance services.
- Professional Services: Setup, configuration, migration from existing systems, training, and ongoing technical support services. Delivered by certified partners for NFON and Starface platforms.
- Contact Center Solutions: Omnichannel contact center software with intelligent routing, queuing, real-time reporting, and supervisor capabilities - typically sold as part of the NFON ecosystem.
- WhatsApp Business (SEIMO Chat): Professional WhatsApp Business API solution for customer communication on official landline numbers - DSGVO-compliant with templates, automation assistants, and shared inbox.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Cloudya Cloud Telephony - User-based licensing |
| Subscription | Monthly | Starface - Multiple delivery models |
| Subscription | Monthly | SIP Trunk connections |
| Unit Pricing | Monthly | Hardware - One-time purchase |
| Subscription | Monthly | Service packages and Abos |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
AUVISO product offering
Product offeringCore offering
AUVISO is a platform-independent cloud telephony specialist and certified NFON/Starface partner, selling and integrating cloud PBX and unified communications solutions for businesses in the DACH region. Its offering combines cloud telephony subscriptions (Cloudya, Starface), domain-specific add-ons (hotel telephony, contact center, AI reception, WhatsApp Business), provisioned endpoint hardware, and professional services for setup, migration, and managed support.
Product overview
AUVISO is a cloud telecommunications provider offering a multi-platform portfolio built around cloud-based telephony. The core platforms are Cloudya (from NFON) and Starface (Made in Germany), both delivering UCaaS (Unified Communications as a Service) with telephony, voicemail, queues, and conferencing. On top of these platforms, AUVISO offers vertical add-ons: nhospitality (hotel telephony with PMS integration), Contact Center Hub (omnichannel service team solution), and NIA Front Desk (AI-powered digital receptionist). SEIMO Chat extends the offering to WhatsApp Business communication. Hardware endpoints (desk phones, DECT, headsets, conference phones) are sold as provisioned, plug-and-play add-ons. AUVISO is evolving into a broader SaaS platform with forthcoming products including AUVISO CRM (business management with NFON/Starface integration), Bellavita (cosmetics studio software), and Social-Automation (content publishing). All core platforms are GDPR-compliant and hosted in European/German data centers. Support is delivered personally from Tirol and Vienna.
Differentiator
Problem solved
Functional benefit
Brands
- AUVISO CRM: A CRM system that AUVISO uses internally for offers, tickets, billing and NFON/STARFACE integration – offered as a subscription for businesses.
- Bellavita
- Social-Automation
Products and services
- Cloudya Cloud-based telephone system (PBX) from NFON that provides a single landline number across desk phone, desktop, and mobile devices, with voicemail, queues, conference calling, and Microsoft Teams/CRM integration. Hosted in European data centers and offered to business customers in the DACH region.
- Starface Unified Communications platform from Starface (Made in Germany) available as cloud, virtual machine, or on-premise hardware appliance, with telephony, chat, presence, video, AI features (call summarization, tagging, voice routing), and iQueue call center. Offered with SIP connectivity via Starface Connect or Gamma to business customers.
- NIA Front Desk AI-powered digital receptionist from NFON integrated into cloud telephony that handles calls 24/7, answers standard questions in natural language including German dialects, and routes callers intelligently. GDPR-compliant with European data processing.
- Contact Center Hub Omnichannel contact center solution from NFON bundling inbound calls, email, and chat in a single interface with intelligent routing, queues, real-time dashboards, supervisor controls, and CRM/system connections. Designed for service and support teams with high inquiry volumes.
- nhospitality Hotel-specific telephony add-on built on NFON with PMS integration, wake-up calls, room and cleaning status, billing, and automatic check-in/check-out call rights. Designed for hotels, pensions, and accommodation providers to reduce reception workload.
- SEIMO Chat GDPR-compliant WhatsApp Business communication tool running on the official WhatsApp Business API, enabling professional customer messaging on the company landline number. Provides shared inbox, message templates, and automated digital assistants for recurring data collection.
- Telefon-Hardware & Service Provisioned telephone endpoint hardware including desk phones, DECT cordless devices, headsets, and conference phones from manufacturers such as Yealink, Snom, and Gigaset. Delivered pre-configured with firmware maintenance, service packages, and repair/replacement support.
Quantifiable outcome
- Over 1,000 satisfied customers served
- +1 more outcomes
Companies that use AUVISO
Customer profileSegments4 records
Ideal customer profiles4 records
AUVISO technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability6 records
Feature5 records
AUVISO partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- NFON (NFON GmbH / NFON AG)corePrimary cloud telephony platform provider. AUVISO is a certified partner offering NFON's Cloudya (cloud PBX), NIA Front Desk (AI reception), Contact Center Hub (omnichannel), and Nhospitality (hotel telephony) solutions. NFON operates data centers in the EU with GDPR-compliant operations. AUVISO handles setup, migration, and ongoing management for NFON customers.
- StarfacecoreSecond major telephony platform - unified communications as cloud, VM, or hardware with identical features. AUVISO is a certified Starface partner providing setup, migration, and ongoing management. Starface operates in certified German data centers with DSGVO compliance. The partnership provides customers with a second platform choice.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
AUVISO competitors and assessment
Company assessmentDirect peers
- Wildix: European unified-communications vendor selling cloud PBX, collaboration, and contact center through a partner channel, comparable to AUVISO's NFON/Starface-integrated SMB telephony offering.
- 3CX: Global UCaaS vendor offering cloud and on-premise PBX with CRM/Teams integrations and a partner/reseller channel; directly comparable SMB telephony product and partner model in the DACH market.
- NFON: European cloud telephony platform vendor whose Cloudya, NIA Front Desk, Contact Center Hub, and nhospitality products form the core of AUVISO's portfolio. AUVISO is a certified NFON partner selling and managing NFON platforms; competitor overlap is direct in DACH cloud PBX delivery.
- sipgate: Major German cloud telephony provider (VoIP, SIP trunks, mobile PBX) serving SMBs across DACH with direct sales and partner channels, directly overlapping AUVISO's SMB telephony value proposition and target geography.
- Starface: German unified-communications platform vendor offering Starface as cloud, VM, or on-premise with iQueue call center and AI features. AUVISO is a certified Starface partner providing setup and management; Starface competes for the same DACH UCaaS customers.
- Placetel: German cloud PBX provider (now part of Deutsche Telekom / T-Systems) offering hosted telephony for SMBs in DACH; directly competes for the same KMU cloud telephony customers AUVISO targets.
Broad incumbents
- RingCentral: Global UCaaS leader offering cloud telephony, contact center, and messaging; broad incumbent that targets enterprise and mid-market SMBs with telephony-as-a-service, overlapping AUVISO's core market from a much larger scale.
- Zoom Phone: Zoom's cloud PBX offering bundled with Zoom Meetings, competing head-on for SMB cloud telephony customers across DACH and globally with much greater scale.
- Vodafone Business (OneNet / Cloud PBX): Major carrier offering cloud telephony and UC solutions to German and Austrian SMBs; broad incumbent with carrier-grade scale that competes for AUVISO's KMU customer base.
Others
- Gamma Communications: UK-headquartered SIP trunk and UCaaS provider; AUVISO already partners with Gamma Austria for SIP connectivity, making Gamma an adjacent/partner peer in the broader DACH SIP and cloud telephony ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
AUVISO social profiles
Digital presenceAUVISO compliance and trust
Trust signalCompliance5 records
AUVISO financial estimates
Financial estimateRevenue estimate
Valuation estimate
AUVISO leadership team
Management profileNumber of profiles
AUVISO funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AUVISO M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AUVISO
What does AUVISO do?
AUVISO is a platform-independent cloud telephony specialist and certified NFON/Starface partner, selling and integrating cloud PBX and unified communications solutions for businesses in the DACH region. Its offering combines cloud telephony subscriptions (Cloudya, Starface), domain-specific add-ons (hotel telephony, contact center, AI reception, WhatsApp Business), provisioned endpoint hardware, and professional services for setup, migration, and managed support.
Is AUVISO a public or private company?
AUVISO is a private company. It is classified as unknown and is currently operating.
When was AUVISO founded?
AUVISO was founded in 2004. It employs 1 to 10 people.
Where is AUVISO based?
AUVISO is headquartered in Neustift Im Stubaital, Austria, in the Europe region.
How does AUVISO make money?
Five revenue lines are on record. Cloud Telephony Subscriptions are the primary driver. The others are hardware Sales, professional Services, contact Center Solutions and whatsApp Business (SEIMO Chat).
Who are AUVISO's main competitors?
Direct peers on record are Wildix, 3CX, NFON, sipgate, Starface and Placetel. Broad incumbents are RingCentral, Zoom Phone and Vodafone Business (OneNet / Cloud PBX). Gamma Communications is listed as an others.
Does AUVISO have an API?
No public API is recorded for AUVISO.
What industry is AUVISO in?
AUVISO's product category is Cloud Telephony Services. Its primary akta.pro industry code is BPAEABAK, Collaboration & Unified Communications Management (UCaaS/VoIP), with a secondary code of HDAIAHAA, UCaaS Platforms & Suites. Its NAICS code is 5171 and its SIC code is 7385.