Birmingham Telecommunications

What Birmingham Telecommunications does

Birmingham Telecommunications Limited is a UK business-to-business telecoms and managed IT provider, incorporated in 2006 and headquartered in Coleshill, Warwickshire, serving over 44,000 UK businesses. Its core technology is a cloud-hosted VoIP platform delivered through 3CX (where it holds Titanium partner status) and CallSwitch One, running on Amazon EC2 and OVH Cloud infrastructure with native integrations into Salesforce, Microsoft Dynamics, HubSpot, Bullhorn, Zendesk, Pipedrive, Sugar CRM, and Microsoft Teams.

The portfolio bundles hosted phone systems, business broadband (FTTC, FTTP via CityFibre, leased lines), business mobile across EE/O2/Vodafone/Three, managed IT support, cyber security, managed WiFi, and, more recently, business energy procurement across 17 UK suppliers. AI features appear at the edge of the stack - voicemail transcription, an AI Voice Studio for on-hold messaging, and an Atmos compliance/analytics suite - but are not core differentiators.

Commercial mechanics are subscription-led (per-user per-month for telephony, recurring for mobile/broadband/IT) with average customer tenure of 85 months and 98.2% retention. Distribution combines a direct field-sales operation with a UK-wide in-house installation team and a channel-partner programme paying up to 50% recurring margin, generating at least £4 million in annual recurring revenue from partners alone. A wholly-owned sub-brand, The Headset Store, supplies business headsets as ancillary hardware revenue.

Name

Birmingham Telecommunications

Legal name

Birmingham Telecommunications Limited

Website

https://birminghamtelecom.co.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Telecommunications Resellers (517121)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD)

akta.pro secondary industries

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

Keywords

• Business telecommunications
• Cloud phone systems
• Managed IT services
• Business broadband
• Cyber security services

Headquarters

HQ city

Coleshill

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Telephone Systems: Monthly recurring subscription revenue from cloud-hosted VoIP phone systems charged per user or per company. Includes line rental, call packages, and feature subscriptions. Customers typically sign multi-year contracts with average customer lifespan of 85 months (7+ years).
2. Business Internet Services: Recurring revenue from business broadband, leased lines, FTTC, and FTTP connections. Includes installation fees and ongoing monthly service charges.
3. Business Mobile Services: Mobile voice and data contracts across EE, O2, Vodafone, and Three networks with monthly recurring charges.
4. Managed IT Services: Ongoing managed IT support contracts providing proactive system management, security monitoring, and technical support on subscription basis.
5. IT Hardware Sales: One-time hardware sales including Yealink IP phones, networking equipment, business headsets through The Headset Store subsidiary.
6. Business Energy Procurement: Energy switching and procurement services working with 17 UK energy suppliers. Company earns commission from energy suppliers for placing business customers, with typical savings of 20-30% for customers.
7. Partner Programme Revenue Share: Recurring commission paid to channel partners (IT companies) based on revenue generated from referred customers, up to 50% of margin for the lifetime of each customer.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Birmingham Telecommunications supplies and supports business telephone systems (cloud-hosted VoIP, 3CX, SIP trunking), business broadband and connectivity (full-fibre, SOGEA, leased lines, managed Wi-Fi), business mobile contracts, and managed IT and cyber security services for UK organisations. It also arranges business energy procurement and supplies related hardware such as Yealink handsets and meeting room devices.

Product overview

Birmingham Telecommunications offers a comprehensive suite of business telecommunications and IT solutions through a platform-plus-modules architecture. The core offering centers on VoIP/cloud-based phone systems (CallSwitch One and 3CX Telephone Systems) complemented by business connectivity (Full Fibre Broadband FTTP, SOGEA, Leased Lines), business mobile services, and managed IT support. Additional modules include cyber security, cloud solutions, email security, managed WiFi, and business energy procurement. The company operates as a 3CX Titanium Partner and integrates with major CRM platforms (Salesforce, Microsoft Dynamics, HubSpot, Zendesk, Bullhorn, Pipedrive) and Microsoft Teams. AI-powered features include AI Voice Studio for on-hold messaging and voicemail transcription. The portfolio serves businesses across the UK from sole traders to enterprise organisations, with dedicated solutions for specific sectors including hotels, estate agents, dental practices, and recruitment agencies.

Differentiator

Problem solved

Functional benefit

Brands

• The Headset Store: UK's leading online supplier of business headsets, operated by Birmingham Telecom.

Products and services

• CallSwitch One Cloud-hosted business phone system delivered to UK organisations, replacing legacy on-premise PBX with feature-rich hosted telephony.
• 3CX Telephone Systems 3CX-based business telephone system supplied, installed, and supported for UK businesses wanting an IP-based PBX with soft clients and mobile apps.
• Cloud Hosted Telephone Systems Hosted cloud-based phone systems delivered as a service to UK businesses, providing flexible telephony without on-premise hardware.
• SIP Trunking SIP trunk services connecting on-premise or hosted phone systems to the public telephone network for UK business customers.
• Managed IP Phone Systems IP telephone systems installed and managed by Birmingham Telecommunications for UK business customers.
• Yealink Meeting Room Solutions Yealink-branded meeting room hardware and solutions supplied to UK businesses for video and audio conferencing.
• Business Mobile Business mobile contracts and tariffs supplied to UK organisations for their mobile workforce needs.
• Full Fibre Broadband (FTTP) Full-fibre-to-the-premises broadband supplied to UK businesses requiring high-speed internet connectivity.
• SOGEA Business Broadband Single-order generic ethernet access broadband provided to UK businesses as an alternative to traditional PSTN-based services.
• Business Leased Lines Dedicated leased line connectivity supplied to UK businesses needing symmetric, uncontended bandwidth.
• Managed Business WiFi Managed Wi-Fi solutions designed and supported for UK business premises.
• Managed IT Services Outsourced managed IT support and administration provided to UK businesses that lack in-house IT teams.
• Cyber Security Services Cyber security services for UK businesses, covering protection, monitoring, and incident response needs.
• Cyber Essentials Certification Cyber Essentials certification support service helping UK businesses achieve and maintain Cyber Essentials accreditation.
• Cloud IT Solutions Cloud-based IT infrastructure solutions delivered to UK businesses as part of managed IT services.
• Cloud Migration Services Migration services helping UK businesses move workloads and applications to cloud platforms.
• Microsoft 365 Backup Backup service for Microsoft 365 environments protecting mail, Teams, SharePoint, and OneDrive data for UK business customers.
• Managed DMARC Services Managed DMARC email authentication service protecting UK business email domains from spoofing and impersonation.
• Email Security Email security services protecting UK businesses from phishing, malware, and email-borne threats.
• Network & Server Installation Design, installation, and support of business networks and on-premise server infrastructure for UK organisations.
• IT Hardware Procurement Procurement service supplying IT hardware (servers, networking, devices) to UK business customers.
• Business Call Recording Call recording service for UK businesses needing to capture, store, and review business calls for compliance and training.
• Call Management Software Software for managing call handling, queuing, and reporting on business telephony systems.
• AI Voice Studio AI-driven voice studio service providing artificial intelligence voice capabilities for UK business telephony users.
• Atmos Compliance and call recording platform offered to UK businesses for telephony compliance and quality monitoring.
• Business Energy Business energy procurement service arranging gas and electricity contracts for UK businesses.
• IT Consultancy Services IT advisory and consultancy services provided to UK businesses on technology strategy and infrastructure.
• Hotel Phone Systems Specialist phone system offering for hotels and hospitality venues, supporting front desk, guest room, and back-of-house communications.

Quantifiable outcome

• Cost savings of up to 80-82% on phone system bills compared to existing providers
• +4 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature7 records

Partnerships

22 partnerships are on record, tiered core and minor.

• 3CXcoreTechnology or Integration3CX Titanium Partner - highest partnership level. Birmingham Telecom is one of the UK's leading 3CX experts providing cloud-hosted phone systems with features including auto-attendant, call groups, mobile apps, video conferencing, and call recording.
• CityFibrecoreTechnology or IntegrationCityFibre partner providing full fibre broadband (FTTP) connectivity solutions to business customers across the UK.
• BT WholesalecoreTechnology or IntegrationBT Wholesale partner providing business connectivity, leased lines, and traditional phone line services alongside modern VoIP solutions.
• Giacom (Digital Wholesale Solutions)minorChannel Partner/ Reseller/ DistributorDigital Wholesale Solutions partner providing additional wholesale telecommunications products and services.
• CallSwitchcoreTechnology or IntegrationCallSwitch One hosted VoIP platform partner providing cloud telephone systems with unlimited UK calls and comprehensive features.
• YealinkcoreTechnology or IntegrationYealink IP phone hardware partner. Birmingham Telecom offers full range of Yealink desk phones and DECT wireless phones as part of phone system packages, including T53W, T54W, and T58A models.
• MicrosoftcoreTechnology or IntegrationMicrosoft integration partner providing Microsoft Teams voice integration, Microsoft 365 management services, and Microsoft Dynamics CRM integration. Also uses Microsoft Clarity and Microsoft Advertising for analytics and marketing.
• Amazon Web Services (Amazon EC2)coreTechnology or IntegrationCloud hosting infrastructure partner. Birmingham Telecom phone systems are hosted on Amazon EC2 providing enterprise-grade reliability and geo-redundant platform.
• OVH CloudcoreTechnology or IntegrationAlternative cloud hosting infrastructure partner alongside Amazon EC2, providing additional redundancy and hosting options for phone system deployments.
• Ubiquiti (Unifi)coreTechnology or IntegrationUnifi managed business WiFi partner providing enterprise wireless solutions with managed hardware, configuration, and ongoing support.
• EEcoreChannel Partner/ Reseller/ DistributorEE business mobile partner offering SIM-only and business mobile deals across EE network with multi-network options and centralised management.
• O2coreChannel Partner/ Reseller/ DistributorO2 business mobile partner offering SIM-only and business mobile deals across O2 network.
• VodafonecoreChannel Partner/ Reseller/ DistributorVodafone business mobile partner offering SIM-only and business mobile deals across Vodafone network.
• ThreecoreChannel Partner/ Reseller/ DistributorThree business mobile partner offering SIM-only and business mobile deals across Three network.
• SalesforcecoreTechnology or IntegrationCRM integration partner providing native out-of-box integration with Salesforce for click-to-dial and screen pop functionality in phone systems.
• HubSpotcoreTechnology or IntegrationCRM integration partner providing native out-of-box integration with HubSpot for click-to-dial and screen pop functionality.
• BullhorncoreTechnology or IntegrationCRM integration partner particularly for recruitment agencies, providing native integration with Bullhorn recruitment software for click-to-dial and screen pop.
• Microsoft DynamicscoreTechnology or IntegrationCRM integration partner providing native integration with Microsoft Dynamics for click-to-dial and screen pop functionality.
• Sugar CRMcoreTechnology or IntegrationCRM integration partner providing native integration with Sugar CRM for click-to-dial and screen pop functionality.
• ZendeskcoreTechnology or IntegrationCRM integration partner providing native integration with Zendesk for click-to-dial and customer service functionality.
• PipedrivecoreTechnology or IntegrationCRM integration partner providing native integration with Pipedrive for click-to-dial and sales pipeline functionality.
• 17 UK Energy SupplierscoreChannel Partner/ Reseller/ DistributorPartnership network of 17 major UK business energy suppliers for the automatic energy switching service. Includes British Gas, EDF, E.ON, Scottish Power, and others to find best rates for business customers.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pure Telecom: UK reseller of business telecoms, broadband, and mobile services to small businesses, directly comparable in product breadth and target customer as a Midlands/UK SME-focused provider.
• Voipfone: UK-hosted VoIP and business phone system provider focused on SMEs, with similar per-user subscription pricing model and feature set (call recording, CRM integration, mobile apps).
• Vanilla Telecoms: UK-based business telecoms provider offering hosted VoIP, business broadband, mobile, and IT support to SMEs, directly comparable to Birmingham Telecom's core bundle of services for the same target market.
• 4Com (now Simwood): UK business telecoms specialist providing hosted phone systems, broadband, and mobile to small and mid-sized businesses; competes in the same SME hosted telephony category with similar 3CX-style offerings.
• Elite Group: UK provider of business telephony, connectivity, and managed IT services primarily to SMEs and contact centres, with a comparable product mix to Birmingham Telecom across voice, data, and IT.

Broad incumbents

• Gamma Communications: UK-based unified communications and connectivity provider with significant scale in hosted voice, SIP trunking, and broadband, serving both end customers and a large channel of resellers; overlaps with Birmingham Telecom's offerings but operates at much greater scale.
• Vodafone Business UK: Major UK mobile and fixed-line operator with broad SME offerings including business mobile, broadband, and unified communications, overlapping with Birmingham Telecom's mobile and connectivity services.
• BT Business: The incumbent UK telco for business customers, offering voice, broadband, mobile, and IT services across all SME segments; competes with Birmingham Telecom across the full stack but at materially greater scale and infrastructure ownership.

Others

• CityFibre: Wholesale full-fibre network operator and an infrastructure partner that Birmingham Telecom leverages to deliver FTTP broadband; while not directly competing on customer-facing voice services, it shapes the broadband competitive landscape in which Birmingham Telecom operates.

Regional players

• Atos / Damovo UK: European enterprise telephony and contact-centre systems integrator offering hosted voice and unified communications; comparable capability for mid-market customers but typically focused on larger deployments than Birmingham Telecom's SME base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/bhamtelecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Birmingham Telecommunications