INERTIA IT SERVICES, LLC

What INERTIA IT SERVICES, LLC does

Inertia IT Services, LLC is a privately held, Phoenix-based managed IT services provider organized as an Arizona LLC, founded by Mike Serbin in 2010 and serving small businesses across the United States. The firm delivers its services through a small team of four named professionals (Mike Serbin, Josh Tom, John Caldwell, and Ryan Hyman), supported by broader staffing in the 11-50 employee range per firmographic data, and operates from a single headquarters at 3219 E Camelback Rd, Suite 800, Phoenix. Its website copyright dates to 2022.

The company's product portfolio comprises three core service lines and one add-on: (1) Cybersecurity Assessments & Implementation, covering vulnerability testing, multifactor authentication, email encryption, ransomware protection, endpoint security, PCI and HIPAA compliance support, and employee security awareness training; (2) Cloud Services, including remote cloud servers, cloud email migration and support, and integration across Microsoft 365, Microsoft Azure, AWS, Dropbox, OneDrive, Citrix Sharefile, and Adobe Creative Cloud; (3) Managed IT Services delivered on a fixed monthly rate, encompassing on-premise server support, cloud support, email support, continuous security management, system monitoring, daily help desk, and after-hours urgent support; and (4) a Vendor Coordination add-on that refers and integrates wiring, telephony, website design, and VoIP services. The technology stack is composed of third-party platforms — there is no proprietary software product, and the firm holds no patents. Registered technology partnerships include Microsoft, SentinelOne, Citrix, Sonicwall, Google, and Dell.

Inertia makes money by selling customizable managed IT service packages to small businesses on a fixed monthly subscription basis, with no publicly disclosed pricing and no free assessment required to obtain a quote. Its go-to-market is direct and sales-led: the website is the primary channel, featuring bottom-of-funnel CTAs such as 'Schedule a free assessment and quote' and 'Contact Us.' The firm targets SMBs across at least eight verticals — law firms, medical practices, accounting firms, automotive service and sales, real estate brokerages, rental car agencies, financial advisors, insurance agents, real estate development, mortgage brokers, and title companies — and claims national reach. The company is founder-owned with no disclosed institutional investors, no parent company, no subsidiaries, and no funding history.

Name

INERTIA IT SERVICES, LLC

Legal name

Inertia IT Services, LLC

Website

https://inertiacomputers.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Inertia IT Services, LLC is a Phoenix-based managed IT services provider delivering cybersecurity, cloud, and managed IT support on fixed monthly subscriptions to small businesses across the United States in verticals such as law, healthcare, accounting, automotive, real estate, and financial services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Managed IT services
• Cybersecurity assessments
• Cloud migration services
• Network support
• Small business IT

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Managed IT Services: IT services provided on a fixed monthly rate, customized to fit business needs. Includes on-premise server support, cloud service support, email support, afterhours support for urgent issues, continuous security management, hardware/software updates, system monitoring, and daily help desk inquiries.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Inertia IT Services provides outsourced managed IT services, cybersecurity assessments and implementation, and cloud services to small businesses across the United States. Services are delivered on a fixed monthly rate and include on-premise server support, cloud service support, email support, continuous security management, hardware and software updates, system monitoring, daily help desk inquiries, after-hours urgent support, multifactor authentication, endpoint security, ransomware protection, PCI and HIPAA compliance assistance, cloud email migration, and remote cloud server administration.

Product overview

INERTIA IT SERVICES, LLC is an IT services company (not a software product company) offering a portfolio of managed IT, cybersecurity, and cloud services to small businesses. The core service offerings include Cybersecurity Assessments & Implementation (security audits, endpoint protection, compliance), Cloud Services (migration, email protection, multifactor authentication, spam filtering), and Managed IT Services (on-premise and cloud support, system monitoring, help desk). These services are delivered as professional consulting and managed service offerings rather than packaged software products. The company also provides vendor coordination for complementary services like wiring, telephony, and VoIP systems. Services are provided primarily to small businesses across industries including law firms, medical practices, accounting firms, automotive, real estate, and financial services.

Differentiator

Problem solved

Functional benefit

Products and services

• Cybersecurity Assessments & Implementation Comprehensive security assessments and implementation services for small businesses, including vulnerability testing, ransomware protection, endpoint security, multifactor authentication, email encryption, spam filters, employee security awareness training and testing, and assistance with PCI and HIPAA compliance.
• Managed IT Services Comprehensive managed IT services delivered to small businesses on a fixed monthly rate, including on-premise server support, cloud service support, email support, after-hours urgent support, continuous security management, hardware and software updates, system monitoring, and daily help desk inquiries.
• Cloud Services Cloud technology services for small businesses, including remote cloud servers, cloud email migration and support, email and data protection through multifactor authentication and spam filters, and customized cloud systems aligned to specific business hardware and software needs across Microsoft 365, Azure, AWS, Dropbox, OneDrive, Citrix ShareFile, and Adobe Creative Cloud.
• Vendor Coordination Services Coordination and referrals for complementary business services including wiring, analog telephony, website design, and VoIP phone systems, with project management across multiple vendors to ensure integrated deployment for small business clients.

Quantifiable outcome

• Small businesses impacted by ransomware in 2020: 40%; small businesses with security breaches: 60%; average ransomware cost: $38,000

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationRegistered partner with Microsoft, providing expertise with Office 365, Azure, Windows Server, Microsoft Exchange, and SQL Server platforms.
• SentinelOnecoreTechnology or IntegrationRegistered partner for endpoint security solutions, providing next-generation cybersecurity protection for clients.
• CitrixcoreTechnology or IntegrationRegistered partner providing Virtual Desktop Infrastructure and Citrix Sharefile expertise.
• SonicwallcoreTechnology or IntegrationRegistered partner for next-generation firewall and unified threat management security solutions.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• ITConnexion: ITConnexion is a managed IT services and cloud consulting provider targeting SMBs with managed IT, cloud migration, and cybersecurity services. Comparable to Inertia in subscription-based managed services model and SMB customer focus.
• CyberDuo: CyberDuo is a managed IT and cybersecurity services provider serving SMBs with managed IT, security assessments, and compliance services. Comparable to Inertia in service portfolio, SMB target market, and emphasis on cybersecurity and compliance.
• Dataprise: Dataprise is a managed IT services and cybersecurity provider with strong presence in SMB and mid-market segments. Comparable to Inertia in managed services delivery model, cybersecurity assessment offerings, and multi-vendor partnership strategy with Microsoft and leading security vendors.
• CompuTech City: CompuTech City is an IT services provider offering managed IT, cybersecurity, and cloud services to small and mid-sized businesses. Comparable to Inertia in SMB customer focus and managed services delivery model.
• Ntiva: Ntiva is a managed IT services provider serving SMB and mid-market clients with managed IT, cybersecurity, and cloud services. Directly comparable to Inertia in target customer (SMBs), service portfolio (managed IT, security assessments, cloud migration), and subscription-based pricing model.
• Integris: Integris is a managed IT services and cybersecurity provider serving SMBs in the Mid-Atlantic and beyond with managed IT, cloud, and security services. Comparable to Inertia in customer base, service portfolio, and subscription-based managed services model.
• CMIT Solutions: CMIT Solutions is a national franchise of managed IT service providers targeting small businesses with managed IT, cybersecurity, and compliance services. Comparable to Inertia in customer base (SMBs across verticals), compliance focus, and subscription managed services model.

Broad incumbents

• ITsavvy: ITsavvy is a large IT solutions provider offering managed services, hardware procurement, cloud, and security to SMB and enterprise clients. Comparable to Inertia in managed IT and security service offerings, but operates at a significantly larger scale with broader portfolio.

Regional players

• Netstar: Netstar is a managed IT services provider primarily serving UK SMBs with managed IT support, cybersecurity, and cloud services. Comparable to Inertia in service portfolio and SMB focus, but operates in a different geographic market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about INERTIA IT SERVICES, LLC