CurrentWave AI
CurrentWave AI is a private US software company that builds AI-powered conversational knowledge assistants (CXplainAI for employees, CXchatAI for customers) using Azure-hosted LLMs and vector search, primarily serving credit unions, banks, and travel/hospitality firms via annual SaaS subscriptions sold through direct enterprise sales.
- Company typePrivate
- Founded2023
- HeadquartersThousand Oaks, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What CurrentWave AI does
CurrentWave AI is a US-based, privately-held software company that designs and deploys AI-powered conversational knowledge assistants for enterprises, with a primary vertical focus on credit unions and banks. The company sells two core products under its CurrentWave AI brand: CXplainAI, an employee-facing knowledge management platform that centralizes documents, policies, and procedures to deliver citation-backed answers, and CXchatAI, a customer-facing AI chat assistant that integrates with existing support platforms such as Zendesk. Both products are built on Microsoft Azure services, including Azure OpenAI Service for LLM processing, Azure Active Directory B2C for authentication, and Azure Cognitive Services Speech for voice features, and rely on vector database semantic search to retrieve answers by meaning rather than keyword matching. A Chrome and Microsoft Edge browser extension extends the platform with on-page workflow capture and voice capabilities.
CurrentWave AI firmographics
Firmographics- Name
- CurrentWave AI
- Legal name
- CurrentWave AI LLC
- Website
- https://currentwave.ai
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- CurrentWave AI is a private US software company that builds AI-powered conversational knowledge assistants (CXplainAI for employees, CXchatAI for customers) using Azure-hosted LLMs and vector search, primarily serving credit unions, banks, and travel/hospitality firms via annual SaaS subscriptions sold through direct enterprise sales.
- Ownership category
- akta.pro rank
CurrentWave AI industry classification
Industry- Product category
- Enterprise Conversational AI Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Q&A and Knowledge Discovery Platforms (BPAMAAAF), Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where CurrentWave AI is headquartered
LocationHeadquarters
- HQ city
- Thousand Oaks
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CurrentWave AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (CXplainAI): Annual or multi-year subscription licensing for the CXplainAI employee-facing knowledge management platform. Organizations license the software based on team size and document count. Includes initial setup, configuration, SSO integration, and ongoing AI training refinements.
- SaaS Subscription (CXchatAI): Subscription licensing for the CXchatAI customer-facing chat assistant platform. Includes API integration with existing systems like Zendesk, AI training on customer-facing knowledge bases, and continuous fine-tuning for accuracy and brand alignment.
- Browser Extension License: Browser extension provided to employees or members of organizations that license CurrentWave AI services, enabling desktop workflow capture and knowledge retrieval features.
- Professional Services: Implementation services including initial configuration, Microsoft SharePoint and Google Docs integration, Azure Entra/Azure AD SSO setup, and ongoing expert team support for AI model customization and continuous improvement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with custom pricing based on organization size, team count, and document volume |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
CurrentWave AI product offering
Product offeringCore offering
CurrentWave AI builds AI-powered conversational knowledge assistants for organizations. Its CXplainAI product gives employees citation-backed answers from internal documents, policies, and procedures, while CXchatAI provides customer-facing real-time AI chat support. The platform is built on Microsoft Azure, uses vector database semantic search combined with large language models, and is sold primarily to credit unions, banks, and other enterprises seeking faster, more consistent knowledge access.
Product overview
CurrentWave AI offers a dual-product platform centered on AI-powered knowledge management: CXplainAI (employee-facing internal knowledge assistant) and CXchatAI (customer-facing chat assistant). Together, these products end the hunt for answers by making organizational knowledge instantly accessible through conversational AI. CXplainAI is designed for internal staff to retrieve policies, procedures, and documentation with citation-backed answers, while CXchatAI extends similar capabilities to external customers through real-time chat support. Both products leverage the same underlying AI infrastructure for knowledge retrieval, natural language processing, and generative AI capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- CXplainAI: Employee-facing conversational knowledge assistant that centralizes documents, policies, and procedures for instant, citation-backed answers.
- CXchatAI
Products and services
- CXplainAI Web-based conversational knowledge assistant for employees that centralizes an organization's documents, policies, and procedures and delivers accurate, citation-backed answers in seconds. Designed for credit unions, banks, and other enterprises to reduce supervisor escalations, accelerate onboarding, and provide consistent answers across branches.
- CXchatAI Real-time AI-powered chat assistant for customers that connects to real-time data and public knowledgebases to deliver instant, accurate answers while maintaining brand voice. Provides 24/7 support, reduces escalations to human agents, supports 50+ languages, and integrates with platforms such as Zendesk.
- CurrentWave AI Browser Extension Chrome and Microsoft Edge browser extension that provides knowledge retrieval chat, workflow capture with screenshots and on-page action recording, authentication via Azure AD B2C, and optional voice features via Azure Cognitive Services Speech. Licensed to employees and members of organizations that use CurrentWave AI services.
- CXchatAI API API that enables integration of AI-powered customer chat capabilities into existing platforms such as Zendesk, allowing AI-driven responses to be embedded in support workflows with minimal customer implementation effort.
- Implementation and AI Customization Services Professional services covering initial configuration, Microsoft SharePoint and Google Docs integration, Azure Entra/Azure AD SSO setup, and ongoing expert AI model customization and continuous improvement for CurrentWave AI customers.
Quantifiable outcome
- 98% reduction in answer retrieval time - organizations access answers from documentation 98% faster
- +8 more outcomes
Companies that use CurrentWave AI
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles3 records
CurrentWave AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability5 records
Feature5 records
CurrentWave AI partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor and core.
- AI MavericksminorAI Mavericks is an AI-focused community and conference organizer. CurrentWave AI participated as a speaking engagement partner at the AI Made Simple Conference in March 2025. Partnership focuses on thought leadership visibility within the AI practitioner community targeting credit union and financial services leaders.
- PivotAll-ID (Rick Cranston)minorSenior Business Advisor Rick Cranston from PivotAll-ID co-hosted an AI for Small Credit Unions webinar with CurrentWave AI CEO Pete Lunenfeld and Shoreline Credit Union CEO Nathan Grossenbach. Partnership for industry education and thought leadership content.
- Microsoft AzurecoreCore technology infrastructure partner. CurrentWave AI platform is built on Microsoft Azure services including Azure OpenAI Service (LLM/AI processing), Azure Active Directory B2C (user authentication), and Azure Cognitive Services Speech (voice features for browser extension). Services are used as processing infrastructure under respective Microsoft terms.
- ZendeskcoreCXchatAI is integrated with Zendesk as the customer support platform for misterb&b implementation. The integration allows AI-powered responses to be delivered through the existing Zendesk chatbot infrastructure, enabling seamless embedding of AI capabilities without replacing existing systems.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
CurrentWave AI competitors and assessment
Company assessmentDirect peers
- Slite: AI-powered team knowledge base with instant answers and Ask mode. Comparable to CXplainAI for distributed teams that need centralized, conversational access to internal documentation.
- Sana: AI knowledge platform for enterprises combining semantic search, content creation, and learning. Overlaps with CurrentWave AI on the LLM-plus-vector-database architecture and enterprise knowledge-retrieval use case.
- Guru: Browser-based knowledge management platform with AI-powered answers layered on top of verified company knowledge. Closely matches CurrentWave AI's employee-facing CXplainAI workflow, including browser-extension delivery and SSO integration.
- Glean: Enterprise AI search and knowledge assistant that indexes company documents across SaaS apps to deliver citation-backed answers. Most directly comparable to CurrentWave AI's CXplainAI employee knowledge product, with stronger cross-app scope but no vertical specialization.
- Tettra: Internal knowledge base for teams with AI-powered Q&A and Slack integration. Compares to CXplainAI in targeting the same 'stop searching internal docs' pain point for small-to-mid-sized organizations.
Broad incumbents
- Zendesk AI: Customer service platform with native AI agents and bots. CXchatAI integrates with Zendesk today, so Zendesk AI is both a partner surface and the most direct competitive threat on the customer-support side of CurrentWave AI's offering.
- Intercom Fin: AI agent for customer support that delivers instant, sourced answers from a help center. Comparable to CXchatAI as a drop-in conversational AI layer for support teams, sold as part of a broader customer service suite.
- Notion AI: Broad workspace platform with embedded AI Q&A and document search. Comparable to CurrentWave AI's knowledge-assistant functionality, but bundled into a wider productivity/writing product rather than specialized for vertical workflows.
- Microsoft 365 Copilot: Microsoft's AI assistant embedded across Microsoft 365, including citation-backed Q&A over SharePoint and Teams content. The most credible bundled incumbent threat, given CurrentWave AI's Azure-native architecture and credit-union customers already using Microsoft 365.
Emerging players
- Aisera: AI agent platform for customer service and IT support automation. Comparable to CurrentWave AI's CXchatAI product, with deeper enterprise IT/help-desk scope but less vertical specialization in financial institutions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
CurrentWave AI social profiles
Digital presenceCurrentWave AI compliance and trust
Trust signalCompliance1 record
CurrentWave AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
CurrentWave AI leadership team
Management profileNumber of profiles
Profiles1 record
CurrentWave AI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CurrentWave AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CurrentWave AI
What does CurrentWave AI do?
CurrentWave AI builds AI-powered conversational knowledge assistants for organizations. Its CXplainAI product gives employees citation-backed answers from internal documents, policies, and procedures, while CXchatAI provides customer-facing real-time AI chat support. The platform is built on Microsoft Azure, uses vector database semantic search combined with large language models, and is sold primarily to credit unions, banks, and other enterprises seeking faster, more consistent knowledge access.
Is CurrentWave AI a public or private company?
CurrentWave AI is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CurrentWave AI founded?
CurrentWave AI was founded in 2023. It employs 1 to 10 people.
Where is CurrentWave AI based?
CurrentWave AI is headquartered in Thousand Oaks, United States, in the North America region.
How does CurrentWave AI make money?
Four revenue lines are on record. SaaS Subscription (CXplainAI) is the primary driver. The others are saaS Subscription (CXchatAI), browser Extension License and professional Services.
Who are CurrentWave AI's main competitors?
Direct peers on record are Slite, Sana, Guru, Glean and Tettra. Broad incumbents are Zendesk AI, Intercom Fin, Notion AI and Microsoft 365 Copilot. Aisera is listed as an emerging player.
Does CurrentWave AI have an API?
Yes. CXchatAI API enables integration of AI-powered customer chat capabilities into existing platforms. The API allows embedding AI-driven responses into support workflows. Implementation is handled by CurrentWave AI with minimal customer effort required.
What industry is CurrentWave AI in?
CurrentWave AI's product category is Enterprise Conversational AI Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs). Its NAICS code is 5132 and its SIC code is 7372.