Medifellow
Medifellow is a Tokyo-based telemedicine company operating an online medical consultation platform that connects Japanese patients abroad with 500+ specialist physicians across 33 clinical departments, and also serves domestic care facilities and inbound medical tourists via Zoom- and LINE-based workflows.
- Company typePrivate
- Founded2019
- HeadquartersTokyo, Japan
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Medifellow does
Medifellow (株式会社Medifellow) is a Tokyo-based health technology company founded in January 2019 that operates an online medical consultation platform connecting Japanese patients with a network of more than 500 specialist physicians across 33 clinical departments. The company serves three primary customer segments: overseas Japanese residents, expatriates, students, and travelers who need Japanese-language medical consultation and second opinions abroad; domestic Japanese care facilities (small multifunction facilities and day services) that require 24/7 specialist support for residents and staff; and inbound medical tourists, principally from China and Vietnam, seeking second opinions from Japanese specialists. The platform is delivered via standard web browsers (no dedicated app) using Zoom for video consultation and a dedicated LINE account for reservation workflows, with English and Japanese referral letter creation for local hospital handoffs. It reports more than 10,000 cumulative consultation cases, presence in 140+ countries, and a 95% respondent satisfaction rate.
The product portfolio is organized under the Medifellow corporate brand and the Doctorfellow consumer-facing sub-brand. The consumer Doctorfellow service (doctorfellow.net) targets individual overseas Japanese with self-service booking and per-day traveler pricing at ¥550/day inclusive of tax. The Medifellow corporate site (corporate.medifellow.jp) handles enterprise contracts, including expatriate health management programs, a dedicated overseas traveler plan bundled with travel insurance, a domestic care facility service launched in 2025, a foreign national / medical tourism plan, and a separate medical business consulting practice for healthcare institutions and medical equipment companies. Distribution is multi-channel, combining direct consumer web, enterprise field sales, and channel partnerships with H.I.S. (also a shareholder), H.S. Sompo travel insurance, Benefit One, PIB Employee Benefits, Juroku Bank, VC Startup Health Insurance Association, and TAViCA credit card.
The business model is primarily subscription-based, layered with transaction fees and per-enrollee pricing. Traveler plans are prepaid unit-priced; corporate expatriate plans are per-seat monthly subscriptions; care facility plans are flat-rate monthly subscriptions; insurance and benefit integrations generate per-enrollee or transaction-based revenue. Pricing for B2B tiers is not publicly disclosed. Registered capital is ¥44 million (including capital reserve), shareholders are management, H.I.S., Soiken Holdings, and individual investors, and the company employs 1-10 staff.
Medifellow firmographics
Firmographics- Name
- Medifellow
- Legal name
- 株式会社Medifellow
- Website
- https://medifellow.jp
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Medifellow is a Tokyo-based telemedicine company operating an online medical consultation platform that connects Japanese patients abroad with 500+ specialist physicians across 33 clinical departments, and also serves domestic care facilities and inbound medical tourists via Zoom- and LINE-based workflows.
- Ownership category
- akta.pro rank
Medifellow industry classification
Industry- Product category
- Telemedicine Services
- NAICS
- Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians, Mental Health Specialists (621112)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Cross-Border Telemedicine, Second Opinion & Care Navigation Facilitators (THAKAIAM)
- akta.pro secondary industries
- Medical Travel Concierge, Logistics & Aftercare Coordination Services (THAKAIAN), Cross-Border/Medical Travel Telehealth Marketplaces (HLALALAE), Insurance, Employer & Government-Sponsored Medical Travel Administrators (THAKAIAO)
Keywords
Where Medifellow is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices2 records
Markets served
Medifellow business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Others
Revenue model
- Corporate Expatriate Health Plans: B2B subscription plans for companies providing online medical consultation services for expatriate employees and their families. Provided as part of employee benefits and health management programs, with pricing based on organization size or per-employee rates.
- Domestic Care Facility Plans: Flat-rate subscription plans for domestic Japanese care facilities (small multi-purpose facilities, day care services) providing 24/7 online medical consultation for facility users, families, and employees. Fixed monthly fee model.
- Insurance and Corporate Partnership Integration: Revenue from embedding Medifellow services as ancillary benefits within travel insurance products (H.S. Sompo), employee benefit programs (Benefit One, PIB), and health insurance association plans (VC Startup Health Insurance). Transaction or per-enrollee revenue.
- Medical Consulting Services: One-time or project-based medical consulting engagements for products and services in the medical care industry, as well as management consulting for medical institutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Traveler individual plans: 2-10 day packages at 550 yen/day |
| Subscription | Monthly | Care facility flat-rate plans for domestic facilities |
| Per seat | Monthly | Corporate expatriate health management plans |
Go-to-market motion4 records
Distribution channels8 records
Marketing channels5 records
Medifellow product offering
Product offeringCore offering
Medifellow provides online medical consultation, second opinion, and medical tourism support services connecting patients to a network of 500+ Japanese specialist physicians across 33 clinical departments, accessible 24/7/365 via web browser (Zoom video, LINE booking). The service is delivered through three primary tiers — a personal plan (Doctorfellow) for individual overseas Japanese users, a corporate plan for enterprises with expatriate employees, and a prepaid overseas traveler's plan at 550 yen/day — plus a domestic offering for Japanese nursing/care facilities and a separate medical tourism service for foreign nationals. A medical business consulting arm serves medical equipment companies and healthcare institutions.
Product overview
Medifellow operates a unified online medical consultation platform connecting Japanese patients — particularly overseas residents, travelers, and corporate expatriates — with a network of 500+ Japanese specialist doctors across 33 clinical departments. The product portfolio consists of three core service tiers: (1) the personal Medifellow/Doctorfellow plan for individual consumers abroad, accessible via https://doctorfellow.net/; (2) the corporate Medifellow plan for enterprises with expatriate employees, accessible via https://corporate.medifellow.jp/; and (3) the Overseas Traveler's Plan, a prepaid per-day service (550 yen/day) bundled with travel insurance and accessible via https://corporate.medifellow.jp/travel. An additional domestic offering targets Japan's nursing/care facility market (small multifunction facilities, day services), providing care workers and facility users with 24/7 specialist consultation. A medical tourism variant serves foreign nationals, primarily Chinese and Vietnamese patients seeking pre/post-visit second opinions. A separate Medical Business Consulting arm provides consulting services to medical equipment companies and healthcare institutions. The platform is operated akin to an 'online general hospital,' with Medifellow's founding management team serving as 'hospital director' and 'deputy director' overseeing quality control. Consultations are delivered via Zoom video, with an integrated LINE-based reservation workflow. No dedicated app is required; services are accessible via web browser on smartphones or PCs.
Differentiator
Problem solved
Functional benefit
Brands
- Medifellow (法人向け/Corporate): Online medical consultation service for corporate clients including expatriates and their families
- Doctorfellow (個人向け/Personal)
- Medifellow Care
Products and services
- Doctorfellow — Personal Online Medical Consultation Service (Individual Plan) Online medical consultation and second opinion service for individual Japanese residents abroad — including overseas travelers, expatriates, students, and their families. Users connect with 500+ Japanese specialist doctors across 33 departments via video consultation, with 24/7 availability and referral letter support.
- Medifellow — Corporate Online Medical Consultation Service (Corporate Plan) Enterprise-facing online medical consultation service for companies with expatriate employees and overseas assignees. Provides mental health care, health management, psychological barrier reduction, and second opinion services for expatriates and accompanying family members, delivered as an employee benefit.
- Medifellow — Overseas Traveler's Plan Pre-paid remote consultation service for overseas travelers, bundled with or sold alongside travel insurance. Priced at 550 yen/day (tax included) for plans from 2 to 10 days, covers from departure to return date. Japanese specialist doctors provide consultation typically within 1 hour via Zoom, with optional English referral letters.
- Medifellow — Nursing/Care Facility Online Medical Consultation Service Online medical consultation service for Japanese nursing/welfare facilities (small multifunction facilities, day services) and their users, families, and employees. Provides 24/7/365 specialist access across 33 departments to support nighttime emergency judgment, reduce nurse burden, and cut unnecessary hospital visits, on a fixed monthly flat-rate subscription.
- Medifellow — Foreign Nationals / Medical Tourism Online Consultation Service Online medical consultation and second opinion service for foreign nationals, primarily from China and Vietnam, related to medical tourism. Provides pre-visit and post-visit online consultation with Japanese specialists, with plans to expand globally.
- Medical Business Consulting Business development consulting for medical equipment products and services in the medical care industry, and management consulting for medical institutions. Provided as a separate consulting engagement.
Quantifiable outcome
- 10,000+ consultation cases handled with 95% satisfaction rate among respondents
- +2 more outcomes
Companies that use Medifellow
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles5 records
Medifellow technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature4 records
Medifellow partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered minor and core.
- VC Startup Health Insurance Association (VCスタートアップ健康保険組合)minorMedifellow adopted as a perk service for VC Startup Health Insurance Association members, providing online medical consultation access to startup employees and their families.
- Juroku Bank (十六銀行)minorBusiness matching contract with Juroku Bank to introduce Medifellow remote consultation services to regional corporate clients and care facilities in the bank's customer base, supporting regional healthcare access.
- H.S. Sompo (エイチ・エス損害保険)coreMedifellow's online medical consultation service is bundled as an ancillary benefit with H.S. Sompo overseas travel insurance. Trial started April 2025, with full-scale service launch in February 2026 following successful evaluation.
- PIB Employee Benefits (PIB.Employee Benefits社)coreBusiness partnership with PIB Employee Benefits to offer overseas medical consultation services to corporate employees as an employee benefit perk.
- ProBiz Corp. (プロビズ)minorBusiness alliance agreement signed for foreign tourists and medical tourism, leveraging ProBiz's network to reach medical tourists from Asia.
- Sanshikai Social Medical Corporation (三者会)minorBusiness cooperation agreement with Sanshikai Social Medical Corporation to expand service reach to their social medical network.
- Japanese Communities (Myanmar)minorFree medical consultation service provided to Japanese residents in Myanmar under the Ministry of Foreign Affairs project, in cooperation with local Japanese associations and chambers of commerce.
- Japanese Communities (Dubai and Northern Emirates)minorFree medical consultation service provided to Japanese residents in Dubai and Northern Emirates under the Ministry of Foreign Affairs' 'Project for Strengthening Infrastructure for Livelihood and Business of Japanese Residents and Nikkei Living Overseas', in cooperation with local Japanese associations and chambers of commerce.
- HARADA ACCELERATOR 2021minorSelected for HARADA ACCELERATOR 2021 powered by 01Booster and AUBA, a healthcare/startup accelerator program supported by Harada Sangyo K.K.
- Gotanda Valley Acceleration ProgramminorSelected for Gotanda Valley Acceleration Program, an IT startup support project for fiscal 2021, providing acceleration and GTM support.
- Kobe Minimally Invasive Cancer CenterminorBusiness cooperation agreement signed with Kobe Minimally Invasive Cancer Center to provide specialized cancer second opinion services through the platform.
- X-HUB TOKYO (Tokyo Metropolitan Government / Deloitte Tohmatsu / JETRO)minorSelected for X-HUB TOKYO Shenzhen Course, an accelerator program organized by Tokyo Metropolitan Government, managed by Deloitte Tohmatsu and JETRO, with Shenzhen Tsinghua University as affiliated partner. Provides GTM support for overseas market expansion.
- Nagoya Diagnostic Radiology Foundation / Higashi-Nagoya Diagnostic Imaging ClinicminorBusiness cooperation agreement with Nagoya Diagnostic Radiology Foundation and Higashi-Nagoya Diagnostic Imaging Clinic for radiology-based second opinion services.
- Swapsss K.K. (フランス)coreBusiness partnership agreement to expand online medical consultation services to Europe. Swapsss operates the 'Values' BPO service and leverages its network of overseas Japanese residents to provide 24/7 multilingual support.
- Benefit One Inc. (ベネフィット・ワン)coreBusiness alliance formed to offer overseas medical consultation services to members of the Benefit Station membership benefit service. Medifellow services are offered as a perk through the Benefit One platform.
- Urgent Care Clinic of WaikikiminorAgreement signed to provide online medical services to Japanese expatriates and residents in Hawaii, expanding the care network for overseas Japanese in the Pacific region.
- Sun International ClinicminorBusiness cooperation agreement signed to provide online medical consultation and second opinion services for Japanese expatriates and residents through Sun International Clinic's network.
- Kurashiki Central Hospital (倉敷中央病院)coreBusiness alliance agreement enabling second opinion services from Kurashiki Central Hospital physicians to overseas patients. Kurashiki Central Hospital is JCI-accredited, provides advanced medicine, and frequently accepts international doctor and patient visits.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Medifellow competitors and assessment
Company assessmentBroad incumbents
- Teladoc Health / Best Doctors: Global telemedicine and second-opinion giant (parent of Best Doctors). Directly comparable on the second-opinion service Medifellow offers via Kurashiki Central Hospital and other Japanese institutions.
- M3, Inc. Major Japanese healthcare platform operator (parent of LINE Healthcare, M3 Career, etc.). Indirectly comparable as the dominant physician-network aggregator in Japan that Medifellow depends on for sourcing specialists.
- LINE Healthcare: Joint venture between LINE Corporation and M3 Inc. providing online medical consultations across Japan via the LINE app. A well-capitalized incumbent with massive consumer distribution that competes with Medifellow's domestic offerings, though primarily focused on in-Japan use.
- Medley, Inc. Public Japanese health-tech company operating online medical platforms including job placement and telemedicine services. Comparable as a multi-vertical digital health operator with overlapping physician recruitment and care facility GTM.
Direct peers
- Bookimed: Medical tourism marketplace connecting international patients with clinics worldwide, including in Japan. Comparable through the inbound medical tourism second-opinion and cross-border care coordination use cases that overlap with Medifellow's foreign-national service.
- MICIN, Inc. Japan-based telemedicine and digital health company offering online medical consultations and remote care solutions. Comparable as a domestic Japanese telehealth platform competing for the same physician supply and corporate/insurance channels, though Medifellow differentiates on cross-border Japanese-language focus.
- Air Doctor: Cross-border telemedicine marketplace connecting travelers with local physicians globally. Closest direct peer by business model — serves travelers abroad needing language-matched medical consultations — though Medifellow differentiates by routing to Japanese specialists rather than local ones.
- DoktorABC: European online clinic providing cross-border medical consultations and prescription services across multiple countries. Comparable as a regulated cross-border telemedicine operator with marketplace-style specialist access.
- MedPeer, Inc. Operates a doctor-to-doctor consultation platform (MedPeer) and a B2C/B2B telemedicine service for Japanese physicians and patients. Directly comparable Japanese telehealth operator with overlapping physician-network GTM and corporate health offerings.
Emerging players
- PlacidWay: Medical tourism facilitator connecting international patients with providers across 30+ countries including Japan. Comparable as a cross-border medical travel coordinator, though PlacidWay focuses on inbound treatment bookings rather than online consultation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Medifellow social profiles
Digital presenceMedifellow financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medifellow leadership team
Management profileNumber of profiles
Profiles3 records
Medifellow funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medifellow M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medifellow
What does Medifellow do?
Medifellow provides online medical consultation, second opinion, and medical tourism support services connecting patients to a network of 500+ Japanese specialist physicians across 33 clinical departments, accessible 24/7/365 via web browser (Zoom video, LINE booking). The service is delivered through three primary tiers — a personal plan (Doctorfellow) for individual overseas Japanese users, a corporate plan for enterprises with expatriate employees, and a prepaid overseas traveler's plan at 550 yen/day — plus a domestic offering for Japanese nursing/care facilities and a separate medical tourism service for foreign nationals. A medical business consulting arm serves medical equipment companies and healthcare institutions.
Is Medifellow a public or private company?
Medifellow is a private company. It is classified as venture growth investor backed and is currently operating.
When was Medifellow founded?
Medifellow was founded in 2019. It employs 1 to 10 people.
Where is Medifellow based?
Medifellow is headquartered in Tokyo, Japan, in the Asia region.
How does Medifellow make money?
Four revenue lines are on record. Corporate Expatriate Health Plans are the primary driver. The others are domestic Care Facility Plans, insurance and Corporate Partnership Integration and medical Consulting Services.
Who are Medifellow's main competitors?
Broad incumbents on record are Teladoc Health / Best Doctors, M3, Inc., LINE Healthcare and Medley, Inc.. Direct peers are Bookimed, MICIN, Inc., Air Doctor, DoktorABC and MedPeer, Inc.. PlacidWay is listed as an emerging player.
Does Medifellow have an API?
No public API is recorded for Medifellow.
What industry is Medifellow in?
Medifellow's product category is Telemedicine Services. Its primary akta.pro industry code is THAKAIAM, Cross-Border Telemedicine, Second Opinion & Care Navigation Facilitators, with a secondary code of THAKAIAN, Medical Travel Concierge, Logistics & Aftercare Coordination Services. Its NAICS code is 621111 and its SIC code is 8090.