What T-PEC does

T-PEC Corporation (ティーペック株式会社) is a Japanese health and medical support services company founded in 1989, headquartered in Taito-ku, Tokyo. The company operates a B2B2C model delivering 24/7 health and mental health consultation services to employees of large corporations, members of health insurance and mutual aid associations, citizens via municipal governments, insurance policyholders, pharmaceutical patient support programs, and schools. Its core offering, ハロー健康相談24® ("Hello Health Consultation 24"), is a multi-channel contact center service accessible via phone, web, chat, and video, staffed by physicians, nurses, public health nurses, midwives, certified/clinical psychologists, and psychiatric social workers. The platform is supplemented by mental health counseling (こころのサポートシステム®), specialist second opinions and medical navigation (ドクターオブドクターズネットワーク®), a children's symptom guidance service, and cognitive function screening (あたまの健康チェック®), all aggregated through the plus Baton web platform.

The company's underlying technology stack includes a proprietary, independently maintained database of approximately 160,000 Japanese medical institutions, a four-site BCP-configured contact center infrastructure (Ueno, Shinjuku, Nagoya, Osaka) capable of ~2,700 consultations/day, a nationwide network of approximately 220 counseling rooms for in-person psychological services, and a centralized web platform (plus Baton) integrating chatbot, web consultation, appointment booking, and chat-based nurse counseling. Optional English and Chinese language support is available via three-way interpreter calls.

T-PEC generates revenue primarily through subscription/contract-based B2B engagements with enterprises, health insurance associations, government agencies, insurance companies, and pharmaceutical companies; specific pricing is not publicly disclosed. The company has accumulated more than 24 million consultation cases since founding, processes ~1 million cases annually, serves 1,500+ contracted organizations, and has held the METI Health Management Excellence Certification (White 500) for ten consecutive years (2017–2026). T-PEC is a privately held corporation with no disclosed external investors, no subsidiaries, and no M&A activity on record.

Name

T-PEC

Legal name

ティーペック株式会社

Website

https://t-pec.co.jp

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

501–1,000 employees

Short description

T-PEC Corporation is a Japanese health and medical support services company founded in 1989 that provides 24/7 health and mental health consultation, medical navigation, and workplace health management services via a multi-channel contact center to enterprises, health insurance associations, governments, insurance carriers, and pharmaceutical companies under a B2B2C model.

Ownership category

akta.pro rank

Product category

Employee Assistance Program and Health Consultation Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Ambulatory Health Care Services (621), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Psychiatry & Medication Management Platforms (HLALAEAB)

akta.pro secondary industry

Group Life Administration/Enrollment Platforms (TPA & Benefits Admin) (FSAIADAJ)

Keywords

• Health consultation services
• Employee assistance programs
• Mental health counseling
• Medical institution navigation
• Workplace health management

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Corporate Health & Medical Consultation Services (B2B2C): T-PEC provides health consultation, mental health support, and medical navigation services to enterprise clients (corporations, health insurance associations, government agencies) who offer these services as employee/consumer benefits. The company has transitioned from a 'call center' to a 'contact center' model, now handling phone, web, chat, and video consultations. Services include Hello Health Consultation 24, Kokoro no Sapoto Shisutemu (Mental Support System), Doctor of Doctors Network, and related services.
2. Pharmaceutical Company Medical Contact Center Services: T-PEC provides disease awareness and patient support services to pharmaceutical companies via its Medical Contact Center, including patient outreach, medication support, consultation services, and DTC (Direct to Consumer) marketing support. This includes consultation data provision and patient engagement services.
3. Health Management Consulting & Training Services: T-PEC provides organizations with stress check programs, workplace improvement consulting, harassment prevention programs, compliance reporting services, and health literacy training programs as part of corporate health management (健康経営) solutions.
4. Health Support Web Platform (plus Baton) — Insurance Integration: plus Baton is offered as an integrated health support platform to insurance company clients, bundled with insurance products (e.g., AIG Non-Life Insurance's 'Hyper + plus Baton' offering). Revenue flows through product integration and service bundling with insurance offerings.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels10 records

Core offering

T-PEC provides 24/7 health and medical consultation, mental health counseling, medical institution navigation and appointment arrangement, specialist second opinion services, workplace stress checks and improvement consulting, harassment prevention programs, and cancer treatment-work balance support to enterprise clients in Japan. Services are delivered via multi-channel contact centers (phone, web, chat, video), a nationwide network of approximately 220 counseling rooms, and the plus Baton web platform, sold exclusively through B2B contracts to corporations, health insurance associations, government agencies, insurance companies, and pharmaceutical firms.

Product overview

T-PEC operates a comprehensive health and medical support services portfolio built around a 24-hour telephone consultation platform (ハロー健康相談24®) as the core product, supplemented by multiple digital access channels including chatbot, web, and nurse chat consultation options. The offering spans three main categories: (1) Health & Medical Support — including daily health consultation, overseas medical services, children's symptom navigation, mental health counseling (こころのサポートシステム®), legal consultation, and medical institution search (メフィックス, ~160,000 facilities); (2) Workplace Health Management — covering stress checks, workplace improvement consulting, harassment prevention programs, compliance reporting hotlines, and mental health training; (3) Treatment & Work Support — including the Doctor of Doctors Network® for second opinions and medical appointments, cancer treatment work-balance support, lifestyle disease consultation, and dementia prevention (あたまの健康チェック®). These services are aggregated on the plus Baton web platform for contracted corporate and organizational clients. Service delivery is staffed by medical professionals (doctors, nurses, health nurses) and psychological counselors (certified psychologists, clinical psychologists, psychiatric social workers), supported by a nationwide network of ~220 counseling rooms and 4 contact center locations (Ueno, Shinjuku, Nagoya, Osaka).

Differentiator

Problem solved

Functional benefit

Brands

• plus Baton (プラスバトン): A health support website that aggregates T-PEC's various services online, allowing users to access health consultations, mental health counseling appointments, and second opinion services through a web platform.
• ハロー健康相談24®
• こどもの症状 受診の目安ナビ
• つながるティーペック

Products and services

• Hello Health Consultation 24 (ハロー健康相談24®) Flagship 24-hour telephone health consultation service staffed by doctors, health counselors (nurses, public health nurses, midwives, care managers), and psychological counselors, providing round-the-clock support for physical and mental health concerns with medical institution information referral. Sold to enterprise and institutional clients as an employee/member benefit.
• Chatbot Health Consultation (チャットボット健康相談) Chatbot-based health consultation service using a pre-set Q&A database with expert-reviewed answers, allowing users to search by keyword and seamlessly transition to telephone consultation for unresolved inquiries. Sold as an add-on module for enterprise clients.
• Web Health Consultation (Web健康相談) Web-based health consultation service allowing users to submit health inquiries and receive responses from qualified health professionals via a secure web system, accessible on PC, smartphone, or tablet. Sold as an add-on module for enterprise clients.
• Nurse Chat Health Consultation (看護師チャット健康相談) Chat-based consultation service allowing users to communicate with public health nurses and nurses via text, offering a convenient alternative to telephone for users who prefer written communication or cannot speak aloud. Sold as an add-on module for enterprise clients.
• Children's Symptom Medical Visit Guidance Navigation (こどもの症状 受診の目安ナビ) Web service providing guidance on whether children need medical attention based on symptoms entered, categorizing urgency into four levels (call ambulance, see doctor immediately, see doctor, home care) with pediatrician-reviewed content and optional nurse/doctor telephone consultation. Sold to municipalities and enterprises.
• Mental Support System (こころのサポートシステム®) Mental health counseling service offering spot counseling (no reservation required via phone/web) and continuous counseling (reserved sessions with dedicated counselors via face-to-face, online, or telephone) through a nationwide network of approximately 220 counseling rooms. Staffed by certified psychologists, clinical psychologists, and psychiatric social workers. Sold to enterprise clients as core EAP offering.
• Legal Consultation Service (法律相談サービス) Legal consultation service connecting employees and their families with experienced lawyers via telephone, web, fax, or in-person meetings to address private legal matters including inheritance, financial disputes, traffic accidents, and real estate issues. Sold as an EAP add-on module.
• Doctor of Doctors Network (ドクターオブドクターズネットワーク®) Medical consultation and navigation service offering specialist telephone consultations, second opinion arrangements, medical appointment scheduling, and specialist physician information, staffed by experienced health nurses who guide users to appropriate medical care. Sold as a core product to enterprise clients.
• plus Baton (プラス Baton) Aggregated health support web platform consolidating T-PEC's various services (health consultation, mental health, second opinions, chatbot, Web consultation) into a single portal accessible online, enabling enterprise clients and their members to utilize multiple services through one platform with chat, web consultation, and appointment booking.
• T-PEC Medical Institution Search (ティーペック医療機関検索 / メフィックス) Medical institution search database covering approximately 160,000 medical facilities across Japan, allowing users to search by various conditions (region, specialty) to find appropriate healthcare providers. Supports Hello Health Consultation 24, Doctor of Doctors Network, and other services.
• Atama no Kenko Chekku (あたまの健康チェック®) Cognitive Function Assessment Cognitive function assessment scale licensed from US-based Medical Care Corporation via Millea, providing 0-100 index scores for objective quantitative observation of cognitive function changes over time. Used for dementia prevention and early detection support programs.
• Stress Check and Workplace Improvement Consulting (ストレスチェック・職場改善コンサルティング) Statutory stress check program administration plus workplace improvement consulting, including stress check data analysis, organizational survey consulting, and follow-up support for high-stress employees. Sold to enterprise clients for legal compliance under Japan's Industrial Safety and Health Act.
• Harassment Comprehensive Program (ハラスメント総合プログラム) Comprehensive workplace harassment prevention program covering consultation hotlines, investigation support, training, and policy advisory services to help employers meet Japan's power harassment prevention legal requirements. Sold to enterprise clients.
• Compliance Reporting and Consultation Hotline Service (コンプライアンス通報・相談窓口サービス) Whistleblower and compliance consultation hotline service providing external reporting channels for employees to report workplace compliance concerns including harassment, fraud, and legal violations. Sold to enterprise clients.
• Cancer Treatment and Work Balance Support Service (がん治療と仕事の両立支援サービス) Specialized support service helping employees balance cancer treatment with continued employment, including medical consultation navigation, workplace accommodation advice, and return-to-work support. Sold to enterprise clients.
• Secondary Examination Healthcare Support Service (二次検診ヘルスケア・サポートサービス) Support service for health insurance association members requiring follow-up medical examinations after initial health screenings, including appointment arrangement and consultation navigation. Sold primarily to health insurance associations.
• Lifestyle Disease Medical Visit Support Service (生活習慣病受診サポートサービス) Support service to encourage and facilitate medical visits for lifestyle-related diseases (diabetes, hypertension, etc.) identified through health screenings, including reminder outreach and appointment arrangement. Sold to health insurance associations and enterprises.
• Overseas Comprehensive Medical Service (海外総合医療サービス) Medical support service for employees on overseas assignments, including medical institution referrals, emergency medical consultation, and translation assistance. Sold to enterprise clients with internationally mobile employees.
• Regular Visit Counseling (定期訪問カウンセリング) On-site psychological counseling service where T-PEC counselors visit client workplaces on a scheduled basis to provide face-to-face mental health support to employees. Sold to enterprise clients.
• Mental Health Specialist Network (こころの専門医ネットワーク) Network of psychiatric specialists for referral and second opinion services for employees requiring specialist mental health intervention beyond EAP counseling. Sold to enterprise clients as a return-to-work and treatment support service.
• HR and Labor Hotline (人事労務ホットライン) Expert hotline for HR and labor-related questions including employment law, labor regulations, and personnel management issues. Sold to enterprise HR departments.
• Workplace Health Literacy Training (職場のヘルスリテラシー向上研修) Training programs to improve employee health literacy on topics including mental health, stress management, lifestyle disease prevention, and women's health. Sold to enterprise clients as part of health management consulting packages.
• Critical Incident Stress Management - CISM (惨事のこころのケア) Trauma and critical incident psychological support service for employees affected by workplace accidents, disasters, or violent incidents, including immediate response counseling and follow-up support. Sold to enterprise clients.

Quantifiable outcome

• Cumulative consultations exceed 24 million since founding; annual volume ~1 million cases (~2,700/day)
• +3 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Shonan Bellmare (湘南ベルマーレ)minorStrategic or Co-development Partner · 1 July 2023T-PEC serves as an Official Club Partner (相模原ブリ Chetore) of Shonan Bellmare, a J-League professional soccer club based in Kanagawa Prefecture. The partnership includes joint wellness seminars, mental health awareness events, and CSR activities. T-PEC's psychological counselors conduct joint seminars with Bellmare on motivation and mental wellness topics. The partnership aligns with T-PEC's 'connecting' (つなぐ) core brand value and supports the club's community outreach mission.
• Tokyo University — Graduate School of Medicine, Department of Digital Mental Health (東京大学 大学院医学系研究科 デジタルメンタルヘルス講座)coreStrategic or Co-development Partner · 17 February 2023Joint research partnership on workers' mental health using T-PEC's accumulated consultation data. T-PEC serves as a joint research institution (共同研究機関) with University of Tokyo's Department of Digital Mental Health as the lead research institution (主任研究機関). The research examines workers' mental health and related factors through large-scale data analysis of survey responses collected during T-PEC's mental health service use between February and August 2023. Research period: approval date through December 31, 2027.
• Well-link Co., Ltd. (ウェルリンク株式会社)coreStrategic or Co-development Partner · 17 February 2023Co-research partner in the University of Tokyo joint research on workers' mental health. Well-link contributes to the multi-institutional research consortium alongside T-PEC, Tokyo University, and other partners.
• Cuore C Co., Ltd. (株式会社クオレ・シー・キューブ)coreStrategic or Co-development Partner · 17 February 2023Co-research partner in the University of Tokyo joint research. Cuore C participates as part of the multi-institutional research consortium examining workers' mental health using T-PEC's data.
• Japan EAP Systems Co., Ltd. (株式会社ジャパンイーイーピーシステムズ)coreStrategic or Co-development Partner · 17 February 2023Co-research partner in the University of Tokyo joint research project. Japan EAP Systems contributes organizational consultation expertise to the workers' mental health research consortium.
• Tack Co., Ltd. (タック株式会社)coreStrategic or Co-development Partner · 17 February 2023Co-research partner in the University of Tokyo joint research on workers' mental health. Tack contributes cloud service and technology expertise to the research consortium.
• Safety Net Co., Ltd. (株式会社セーフティネット)coreStrategic or Co-development Partner · 17 February 2023Co-research partner in the University of Tokyo joint research. Safety Net contributes counseling and consultation expertise to the workers' mental health research consortium.
• Fismech Co., Ltd. (株式会社フィスメック)coreStrategic or Co-development Partner · 17 February 2023Co-research partner in the University of Tokyo joint research. Fismech contributes EAP business expertise to the workers' mental health data analysis project.
• Peace of Mind Inc. (ピースマインド株式会社)coreStrategic or Co-development Partner · 17 February 2023Co-research partner in the University of Tokyo joint research. Peace of Mind contributes customer success and EAP expertise to the workers' mental health research consortium.
• Tokyo University (東京大学)coreStrategic or Co-development PartnerSee detailed entry above. T-PEC and Tokyo University conduct joint research on workers' mental health using T-PEC's accumulated service data. This is a flagship research partnership demonstrating T-PEC's commitment to evidence-based mental health services.
• National University of Occupational and Environmental Health (産業医科大学)minorStrategic or Co-development PartnerT-PEC collaborates with the University of Occupational and Environmental Health on the 'Health Management Practice Research Association 2025' (健康経営実践研究会2025), a joint initiative to advance corporate health management practices in Japan.
• Medical Care Corporation / Millea (株式会社ミレニア)coreTechnology or IntegrationT-PEC licenses the cognitive function assessment scale 'Atama no Kenko Chekku' from Medical Care Corporation (US) via Millea (株式会社ミレニア). This provides T-PEC with a proprietary cognitive health screening tool validated for the Japanese market.

Scale indicators7 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Lyra Health: B2B mental health platform providing live therapy, coaching, and self-care via in-person and video sessions to enterprise and health plan clients — directly comparable to T-PEC's mental health counseling line, but with a software-first delivery model.
• ICAS International: Global EAP vendor providing 24/7 counseling, wellbeing, and incident response to multinational employers — closely comparable to T-PEC's 24-hour consultation, counseling room network, and workplace incident services.
• Spring Health: Enterprise mental health benefits platform offering precision-matched therapy, coaching, and medication management — directly comparable to T-PEC's mental health support system and serves the same B2B2C employer-sponsored benefits buyer.
• Modern Health: Global B2B mental health platform combining licensed therapists, coaches, and digital self-service for employer clients — directly comparable to T-PEC's B2B2C mental health and EAP delivery, with a more technology-led cost structure.
• Peace of Mind Inc. Japanese EAP and mental health services provider offering counseling, stress checks, and organizational consultation to corporate clients — directly comparable to T-PEC's Kokoro no Sapoto Shisutemu and workplace wellness lines. Notably co-listed as a T-PEC research consortium partner on the University of Tokyo workers' mental health study.
• Wellness Communications: Japan-based corporate wellness and EAP provider offering 24-hour health consultation hotlines, mental health support, and stress-check programs to enterprise clients — directly comparable to T-PEC's Hello Health Consultation 24 and workplace service portfolio.

Broad incumbents

• Optum (UnitedHealth Group): Diversified health services and care delivery platform of UnitedHealth Group, with behavioral health, care navigation, and population health offerings — a broad incumbent that competes for enterprise and health plan contracts similar to T-PEC's B2B buyers.
• TELUS Health (formerly LifeWorks / Morneau Shepell): Global EAP, mental health, and total wellbeing provider serving enterprise clients with 24/7 counseling, navigation, and digital wellbeing tools — a broader incumbent with overlapping capabilities to T-PEC's enterprise health and mental health services, but at multinational scale.
• Evernorth (Cigna Group): Health services portfolio within Cigna encompassing EAP, behavioral health, pharmacy, and care navigation — a broad incumbent whose behavioral health and care navigation offerings overlap with T-PEC's mental health support and Doctor of Doctors Network.

Others

• Tokio Marine & Nichido: Japan's largest non-life insurer integrating health support services (telemedicine, second opinions, health navigation) into group policies — adjacent ecosystem participant that both buys from and could compete with T-PEC's insurance product integration services like plus Baton.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tpec_official
• YouTubeyoutube.com/channel/UC_TElUWyDpv7tVkejYXIwUA
• Facebookfacebook.com/tpec0615
• Instagraminstagram.com/tpec_official

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about T-PEC