Resource Dynamics

Customer Relationship Management (CRM) Softwareresource-dynamics.com

Resource Dynamics Inc. is a privately held St. Petersburg, Florida software company selling annual subscription CRM, helpdesk, and resold Windows remote desktop solutions to small and mid-sized businesses worldwide through direct sales and channel partners.

Company typePrivate
Founded1991
HeadquartersSt. Petersburg, United States
Headcount1–10
GTM typeB2B
OfferingSoftware

What Resource Dynamics does

Resource Dynamics Inc. is a privately held, St. Petersburg, Florida-based software company founded by Alan Frankel in 1991 that has served small and mid-sized businesses with customer relationship management and helpdesk software since 1994. The core product, Total Contacts with HelpDesk Solution, is an all-in-one on-premises CRM combining contact management, interaction tracking, lead/opportunity management, e-marketing, and built-in reporting. The portfolio also includes the legacy Total Support HelpDesk add-on for Act! CRM (compatible with versions 15-24), the GO-Global Remote Desktop solution distributed under a partnership formed with GraphOn in 2005, and UpStream, a $9.99 personal journal app sold through the Microsoft Store.

The technology stack is Windows-centric and on-premises: Total Contacts stores data in a local database and is licensed by seat with annual subscriptions ranging from $100 to $225, while GO-Global uniquely supports authentication of Windows applications through IODC identity providers such as Okta and Microsoft Active Directory Federated Services. Distribution is hybrid: direct sales via website quote and trial forms, a network of authorized channel partners (distributors, resellers, and IT service providers), and Microsoft Store for the consumer app. The company operates with 1-10 employees, has no external funding, and is led by CEO Ronda Mish following Alan Frankel's retirement in 2018. No revenue, customer count, or ARR figures are publicly disclosed.

The customer base is horizontal SMB, with three named references (an 8-technician healthcare support team, a 10-user technology reseller, and a 30-user computer support firm) and testimonials emphasizing ease of use and reporting. The business model is recurring subscription revenue with annual renewals, and the company has remained operating and incrementally shipping product updates (GO-Global v6.4.2 in March 2026, Total Contacts v7 beta in May 2026) without external capital, indicating a self-sustaining micro-niche position rather than a growth-stage venture.

Resource Dynamics firmographics

Firmographics

Name: Resource Dynamics
Legal name: Resource Dynamics Inc.
Website: https://resource-dynamics.com
Company type: Private
Founded year: 1991
Operating status: Operating
Headcount range: 1–10 employees
Short description: Resource Dynamics Inc. is a privately held St. Petersburg, Florida software company selling annual subscription CRM, helpdesk, and resold Windows remote desktop solutions to small and mid-sized businesses worldwide through direct sales and channel partners.
Ownership category
akta.pro rank

Resource Dynamics industry classification

Industry

Product category: Customer Relationship Management (CRM) Software
NAICS: Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
SIC: Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
akta.pro primary industry: Service Desk & Help Desk Services (BPAEAJAA)

Keywords

Customer relationship management
Remote desktop solutions
Helpdesk ticketing
Windows application delivery
Contact management software

Where Resource Dynamics is headquartered

Location

Headquarters

HQ city: St. Petersburg
HQ country: United States
HQ region: North America

Offices1 record

Markets served

Resource Dynamics business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

Total Contacts with HelpDesk Solution: Annual subscription-based on-premises software licensing with tiered pricing based on seat count. Pricing ranges from $225/seat for 3+ seats down to $100/seat for 50+ seats, with annual renewal at $975.
Total Support HelpDesk: Legacy annual subscription for on-premises software with Act! CRM integration. Tiered pricing from $125/seat (3+) to $50/seat (25+), with $500 annual renewal.
GO-Global Web-Enabling Solution: Annual subscription licensing with minimum 5 seats at $70/ea, scaling down to $35/seat for 50+ seats. Concurrent (not named) user licensing model.
UpStream Journal Program: Personal journal application for Windows available through Microsoft Store at $9.99 USD, with data stored locally on user's hard drive.

Pricing tiers

Model	Billing	Price
Subscription	Annual	Total Contacts with HelpDesk - Tiered annual subscription
Subscription	Annual	Total Support HelpDesk - Legacy Act! integration
Subscription	Annual	GO-Global - Annual subscription with minimum
Unit Pricing	Pay-as-you-go	UpStream - Personal journal application

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Resource Dynamics product offering

Product offering

Core offering

Resource Dynamics develops and sells business software focused on customer service and relationship management. Its flagship product, Total Contacts with HelpDesk Solution, is an integrated on-premises CRM combining contact management, interaction tracking, lead management, e-marketing, and reporting. The company also distributes GO-Global, a remote desktop solution (via partnership with GraphOn) for multi-user access to Windows applications, and offers a legacy Total Support HelpDesk add-on for Act! CRM.

Product overview

Resource Dynamics offers a portfolio of software products centered around customer service and relationship management. The core offering is Total Contacts with HelpDesk Solution, a unified CRM platform combining contact management, interaction tracking, lead management, and e-marketing tools. The company also distributes GO-Global Web Publishing (a remote desktop solution from GraphOn partnership) and offers UpStream, a personal journal and time tracking application for Windows. A legacy product, Total Support HelpDesk, serves as an add-on module for Act! CRM users.

Differentiator

Problem solved

Functional benefit

Brands

Total Contacts with HelpDesk Solution: Integrated CRM solution for Sales, Support Service, and E-Marketing with contact management, interaction tracking, lead management, and reporting features.
Total Support HelpDesk
GO-Global
UpStream

Products and services

Total Contacts with HelpDesk Solution An all-in-one, integrated CRM solution providing contact management, interaction tracking, lead and opportunity management, e-marketing templates, and built-in reporting for sales, support service, and customer relationship management; designed for businesses or organizations of any size.
GO-Global Web Publishing Remote desktop solution (distributed via partnership with GraphOn) that provides reliable, secure, cost-effective multi-user access to Windows applications from any location, device, or operating system without Microsoft Remote Desktop Services; sole remote desktop provider supporting IODC identity providers such as Okta and Microsoft Active Directory Federated Services (ADFS).
Total Support HelpDesk Legacy helpdesk solution add-on for Act! CRM, compatible with Act! versions 15 through 24 (non-web database); provides helpdesk ticketing and interaction tracking integrated within the Act! CRM environment.
UpStream Journal Program Personal journal application for Windows featuring a time tracking system, structured idea capture, and a simple project manager / to-do system; data stored locally on the user's hard drive; priced at $9.99 USD via the Microsoft Store.

Companies that use Resource Dynamics

Customer profile

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Resource Dynamics technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Resource Dynamics partnerships and signals

Strategic signal

Partnerships

Two partnerships are on record, tiered core.

GraphOncoreChannel Partner/ Reseller/ Distributor · 1 January 2005Partnership formed in 2005 to offer GO-Global Remote Desktop solution, enabling access to Windows applications from anywhere at any time. GO-Global provides reliable, secure, and cost-effective multi-user access to Windows applications, bypassing the need for Microsoft Remote Desktop Services.
Channel Partners (Distributors, Resellers, IT Service Providers)coreChannel Partner/ Reseller/ DistributorChannel partners provide customer contacts to Resource Dynamics for prospect and licensed end-user relationships. Personal information including name, email, company name, address, and country location is shared through authorized channel partners. Partners are not required or authorized to collect personal information beyond what is outlined in the privacy policy.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Resource Dynamics competitors and assessment

Company assessment

Broad incumbents

Zendesk: Zendesk is a broad incumbent in the helpdesk/ticketing space and competes across customer segments that Resource Dynamics addresses. They offer cloud-native customer service and IT support suites — analogous in functional category but vastly larger scale and cloud-delivered.
HubSpot: HubSpot offers an integrated CRM and Service Hub product aimed at SMBs — directly competing with Resource Dynamics' all-in-one CRM+Support product on target customer segment (SMB) and integrated sales/support functionality, with much broader scale and a free-tier funnel.
Kaseya: Kaseya is an IT management and remote monitoring platform targeting MSPs and IT departments — analogous to Resource Dynamics' GO-Global + HelpDesk combination for IT support teams, and competing for the same segment of organizations delivering remote Windows application and helpdesk services.

Direct peers

ConnectWise: ConnectWise provides ITSM and service desk platforms for managed service providers and IT support organizations — overlapping with Resource Dynamics' GO-Global target segment (organizations delivering Windows app access to remote users/technicians) and competing in helpdesk ticketing.
Swiftpage (Act!): Swiftpage owns and develops the Act! CRM platform, which is the central integration target for Resource Dynamics' legacy Total Support HelpDesk add-on (Act! v15-v24). They are a direct competitor in the small-business CRM market with overlapping target customers and similar on-premises heritage.
Freshworks (Freshdesk): Freshworks' Freshdesk is a cloud-based helpdesk/ITSM product overlapping with Resource Dynamics' Total Contacts with HelpDesk offering. Both serve SMB and mid-market customers seeking integrated CRM-style ticketing; Freshworks offers a SaaS/cloud alternative where Resource Dynamics is on-prem.
Zoho Corporation: Zoho offers an integrated CRM plus helpdesk suite (Zoho CRM + Zoho Desk) targeting SMBs and mid-market firms — directly competing with Resource Dynamics' Total Contacts with HelpDesk on combined sales/support functionality, customer segments, and pricing tier structure.

Others

GraphOn Corporation: GraphOn is the developer/owner of the GO-Global Remote Desktop technology that Resource Dynamics resells under a 2005 partnership. They are the underlying technology partner and most direct product comparable — Resource Dynamics effectively competes with other GO-Global resellers including direct GraphOn channels.

Emerging players

Bitrix24: Bitrix24 provides an integrated CRM + helpdesk/contact-center product targeting SMBs with free/low-cost tiered pricing. It overlaps with Resource Dynamics' Total Contacts with HelpDesk positioning on customer size and integrated CRM/support functionality.
Samanage (Solarwinds Service Desk): SolarWinds Service Desk (formerly Samanage) is a cloud-based ITSM/helpdesk solution comparable to Resource Dynamics' Total Contacts + HelpDesk for SMB IT support teams. Both target similar helpdesk use cases but SolarWinds Service Desk is SaaS-delivered.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Resource Dynamics financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Resource Dynamics leadership team

Management profile

Number of profiles

Profiles1 record

Resource Dynamics funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Resource Dynamics M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resource Dynamics

What does Resource Dynamics do?

Is Resource Dynamics a public or private company?

Resource Dynamics is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Resource Dynamics founded?

Resource Dynamics was founded in 1991. It employs 1 to 10 people.

Where is Resource Dynamics based?

Resource Dynamics is headquartered in St. Petersburg, United States, in the North America region.

How does Resource Dynamics make money?

Four revenue lines are on record. Total Contacts with HelpDesk Solution is the primary driver. The others are total Support HelpDesk, GO-Global Web-Enabling Solution and upStream Journal Program.

Who are Resource Dynamics's main competitors?

Broad incumbents on record are Zendesk, HubSpot and Kaseya. Direct peers are ConnectWise, Swiftpage (Act!), Freshworks (Freshdesk) and Zoho Corporation. GraphOn Corporation is listed as an others. Emerging players are Bitrix24 and Samanage (Solarwinds Service Desk).

Does Resource Dynamics have an API?

No public API is recorded for Resource Dynamics.

What industry is Resource Dynamics in?

Resource Dynamics's product category is Customer Relationship Management (CRM) Software. Its primary akta.pro industry code is BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 541511 and its SIC code is 7370.