Gamut

Unified Communications as a Service (UCaaS)gogamut.io

Gamut is a Boston-based cloud UCaaS and CCaaS provider serving small and medium-sized businesses, higher education institutions, municipalities, and non-profits in the New England region, with MHEC-approved-vendor status and a hands-on, local-service go-to-market model.

Company typePrivate
Founded2020
HeadquartersBoston, United States
Headcount1–10
GTM typeB2B
OfferingSoftware

What Gamut does

Gamut.io, LLC is a Boston-based, privately held provider of cloud-based unified communications as a service (UCaaS) targeting small and medium-sized businesses, with specialized coverage of higher education institutions, municipalities, and non-profits through its approved-vendor status with the Massachusetts Higher Education Consortium (MHEC). Founded in 2020, the company operates with 1-10 employees from a headquarters at 100 State Street, Suite 900, in Boston's downtown, and positions itself as a 'local phone company' emphasizing hands-on installation, on-site training, and 24/7 product support rather than self-service deployment.

The product platform spans three core offerings: Unified Communications (UCaaS) providing voice, video, messaging, and collaboration with cloud-hosted PBX; an omni-channel Contact Center (CCaaS) with intelligent routing across voice, email, SMS, chat, and social; and Cloud Services including virtual faxing, SIP trunking, and PRI. Underlying technical components include the proprietary ConnectUC client for cross-device parity, Enhanced 911 with dispatchable location-based routing, and AI-powered contact center tooling for speech analytics, sentiment analysis, real-time coaching, and generative call summaries. The platform integrates with Microsoft Teams, Zoom, Okta, ServiceNow, Google Workspace, and major CRM systems, and maintains compliance with FERPA, TCPA, CAN-SPAM, CTIA, and GDPR.

Gamut monetizes through a hybrid revenue model combining recurring per-user subscription fees, usage-based charges, equipment sales or rental, and professional services tied to installation and training. Pricing is quote-based rather than publicly disclosed, structured around a 'Build-Your-Own Bundle' model with a 36-month standard term and auto-renewal. Distribution is direct, via website demo requests and field sales, with no disclosed channel partners, resellers, or external funding. The company has not disclosed revenue, funding history, or management team in the available source material.

Gamut firmographics

Firmographics

Name: Gamut
Legal name: Gamut.io, LLC
Website: https://gogamut.io
Company type: Private
Founded year: 2020
Operating status: Operating
Headcount range: 1–10 employees
Short description: Gamut is a Boston-based cloud UCaaS and CCaaS provider serving small and medium-sized businesses, higher education institutions, municipalities, and non-profits in the New England region, with MHEC-approved-vendor status and a hands-on, local-service go-to-market model.
Ownership category
akta.pro rank

Gamut industry classification

Industry

Product category: Unified Communications as a Service (UCaaS)
NAICS: Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
SIC: Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
akta.pro industry: PRIMARYHDAIAHAA
UCaaS Platforms & Suites
Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)
SECONDARYHDAIAHAF
Contact Center (CCaaS) & Customer Engagement Voice
Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)
SECONDARYBPAEAIAE
Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms)
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services
SECONDARYBPAEABAK
Collaboration & Unified Communications Management (UCaaS/VoIP)
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

Keywords

Unified communications
Cloud phone systems
Contact center software
Business VoIP services
SIP trunking services

Where Gamut is headquartered

Location

Headquarters

HQ city: Boston
HQ country: United States
HQ region: North America

Offices1 record

Markets served

Gamut business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

Subscription Services: Monthly recurring subscription charges for UCaaS services including digital lines, product licenses, minute bundles. Billed per user with pricing based on selected service tiers and bundle configurations. Services auto-renew for successive periods unless cancelled.
Usage-Based Charges: Usage-based and one-time charges billed monthly in arrears. Includes calling rates applied at time of use, additional features activated, and overage charges when usage thresholds are exceeded.
Equipment Sales and Rental: Customers may purchase or rent equipment from Gamut for use with services, including desk phones and other hardware. Equipment terms provided upon request.
Professional Services: Personalized installation, training, and 24/7 product assistance included as part of service delivery. Installation charges may apply for customer premises access and missed appointments.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Build-Your-Own Bundle customizable packages

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Gamut product offering

Product offering

Core offering

Gamut provides a cloud-based Unified Communications as a Service (UCaaS) platform that bundles voice, video, messaging, and collaboration tools with a cloud-hosted PBX, sold on a monthly subscription basis to small and mid-sized businesses. The offering is rounded out by a Contact Center (CCaaS) product for omni-channel customer engagement, Cloud Services (SIP trunking, PRI, virtual faxing), and an MHEC-branded UCaaS package tailored for municipalities and non-profits, all delivered with hands-on installation, training, and 24/7 support.

Product overview

Gamut is a cloud-based unified communications provider offering a comprehensive suite of communication solutions built around three core products: Unified Communications (UCaaS) as the primary platform providing voice, video, messaging, and collaboration tools with cloud-hosted PBX functionality; Contact Center delivering omni-channel customer engagement with intelligent call routing; and Cloud Services encompassing virtual faxing, SIP trunking, and PRI services. The platform also includes specialized offerings for municipalities and non-profits through the MHEC consortium. Key differentiators include personalized installation, training, and 24/7 product assistance, along with a Build-Your-Own Bundle pricing model. The ConnectUC client enables cross-device productivity and seamless transitions.

Differentiator

Problem solved

Functional benefit

Products and services

Unified Communications (UCaaS) Cloud-based unified communications platform providing voice, video, messaging, and collaboration with a cloud-hosted PBX, sold to small and mid-sized businesses for daily business communications and remote or hybrid work.
Contact Center (CCaaS) Omni-channel customer engagement solution that unifies voice, email, SMS, chat, and social in one workspace with intelligent routing, AI-powered QA, sentiment analysis, and real-time coaching for contact center operations.
Cloud Services Suite of cloud-delivered telephony services including virtual faxing, SIP trunking, and PRI for connecting premises-based PBX systems to the PSTN over the internet or ISDN.
MHEC UCaaS for Municipalities and Non-Profits UCaaS package tailored for Massachusetts municipalities and non-profit organizations, available through pre-vetted MHEC consortium procurement pathways that eliminate the need for lengthy RFP processes.
E911 Service with Location-Based Routing Enhanced 911 emergency calling service with location-based routing that transmits a dispatchable location to first responders, available as an add-on to Gamut's UCaaS and contact center products.

Quantifiable outcome

67% more productivity reported by businesses using VoIP/UC systems
+2 more outcomes

Companies that use Gamut

Customer profile

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Gamut technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability8 records

Feature6 records

Gamut partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

Massachusetts Higher Education Consortium (MHEC)coreChannel Partner/ Reseller/ DistributorGamut became an approved vendor with MHEC, the Massachusetts Higher Education Consortium. This status enables Gamut to offer UCaaS solutions to MHEC member institutions through pre-vetted procurement pathways, eliminating the need for lengthy RFP processes for member organizations.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Gamut competitors and assessment

Company assessment

Direct peers

GoTo (GoTo Connect): Unified communications and contact center product (GoTo Connect) targeted at SMBs and small IT teams. Direct overlap with Gamut's UCaaS-plus-contact-center bundle.
RingCentral: Leading cloud UCaaS and CCaaS provider serving SMB through enterprise. Directly comparable product suite (voice, video, contact center) and overlapping SMB and mid-market customer base, but at vastly greater scale.
Ooma: Cloud-based UCaaS and VoIP provider for SMBs and consumers, including remote/hybrid work features. Highly comparable target segment and product positioning to Gamut.
Nextiva: UCaaS and CCaaS provider explicitly focused on SMBs and mid-market — the same primary segment Gamut targets. Closely comparable product breadth and go-to-market orientation.
8x8: Cloud UCaaS and CCaaS vendor with comparable voice, video, and contact center offerings. Competes for the same SMB and mid-market customers with both subscription and AI-augmented CX capabilities.
Vonage: Cloud communications provider with UCaaS, SIP trunking, and contact center solutions. Comparable product mix, especially in SIP trunking/PRI that Gamut also offers.
Dialpad: AI-native UCaaS and CCaaS platform. Highly comparable technology positioning (AI-powered voice, contact center) and SMB-to-mid-market customer overlap with Gamut's AI-augmented offering.
Net2Phone: UCaaS and SIP trunking provider serving SMB and channel partners. Overlapping product mix (voice, SIP, hosted PBX) and SMB customer focus, with comparable regional/reseller distribution patterns.

Broad incumbents

Microsoft (Teams Phone): Microsoft Teams Phone bundles telephony into the Microsoft 365 productivity suite that many SMBs already pay for. The single largest competitive force compressing the standalone SMB UCaaS market Gamut serves.
Zoom (Zoom Phone): Zoom Phone is a UCaaS offering integrated into the broader Zoom collaboration platform. Larger, broader incumbent that bundles telephony with video meetings — competitive threat to standalone UCaaS players like Gamut.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Gamut compliance and trust

Trust signal

Compliance5 records

Gamut financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Gamut leadership team

Management profile

Number of profiles

Gamut funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Gamut M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gamut

What does Gamut do?

Is Gamut a public or private company?

Gamut is a private company. It is classified as unknown and is currently operating.

When was Gamut founded?

Gamut was founded in 2020. It employs 1 to 10 people.

Where is Gamut based?

Gamut is headquartered in Boston, United States, in the North America region.

How does Gamut make money?

Four revenue lines are on record. Subscription Services are the primary driver. The others are usage-Based Charges, equipment Sales and Rental and professional Services.

Who are Gamut's main competitors?

Direct peers on record are GoTo (GoTo Connect), RingCentral, Ooma, Nextiva, 8x8, Vonage, Dialpad and Net2Phone. Broad incumbents are Microsoft (Teams Phone) and Zoom (Zoom Phone).

Does Gamut have an API?

No public API is recorded for Gamut.

What industry is Gamut in?

Gamut's product category is Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAA, UCaaS Platforms & Suites, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 517111 and its SIC code is 7372.