What Gezond.nl does

Gezond.nl B.V. is a Dutch hybrid primary care provider founded in 2021 and headquartered in Utrecht. It delivers digital-first general practitioner (GP) services combining remote chat and video consultations with physical visits when needed, serving patients through its own brand and through affiliated GP practices. The company is part of Arts en Zorg Groep, the largest primary care organization in the Netherlands serving approximately 200,000 patients, and operates across at least 14 Dutch cities including Utrecht, Den Haag, Arnhem, Delft, Enschede, Leeuwarden, Tilburg, and Venlo.

The core product is the Gezond.nl mobile application (iOS and Android), which authenticates patients via DigiD and provides chat-based consultations, video consultations, and scheduling. The platform runs on Microsoft Azure cloud, integrates with HIS systems such as Sanday via the BeeHealthy platform, and uses Zivver for secure email and SendGrid for transactional messaging. Clinical triage and routing are handled by a Medisch Contact Centrum (MCC) staffed with 190+ healthcare providers, supported by an AI-powered triage system that the company has classified as a medical device under EU regulations. Operating metrics disclosed include 180,000+ chats processed, 72% remote resolution of patient requests, a 70% telephony reduction, a 40% reduction in physical appointments, and 4.4/5 patient satisfaction.

The business model combines subscription revenue from affiliated GP practices and Regional Healthcare Organizations (RHO's), reimbursements from health-insurance partners Coöperatie VGZ and a.s.r., and freemium access for patients. The company holds NEN 7510 information security certification and has passed IGJ inspection. In 2025-2026 it is executing an active GP-practice roll-up, with announced acquisitions of DocLine Utrecht, Huisartspraktijk J. Cimic (Rijswijk, Feb 2025), Huisartspraktijk Rijnsweerd (Utrecht, Nov 2025), and Huisartspraktijk E.F. Stenfert (Wassenaar, Jan 2026), and appointed Leontien Molenaar as CMIO / Medical Director Digital Healthcare in January 2026.

Name

Gezond.nl

Legal name

Gezond.nl B.V.

Website

https://gezond.nl

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

Gezond.nl is a Dutch hybrid primary care provider founded in 2021, delivering digital and in-person GP services via a mobile app and a medical contact center to 17+ affiliated practices and regional healthcare organizations across the Netherlands.

Ownership category

akta.pro rank

Product category

Hybrid Primary Care

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• Hybrid primary care
• Digital GP services
• Telemedicine platform
• GP practice solutions
• Primary care software

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Practice Subscription: GP practices and Regional Health Organizations pay for access to the Gezond.nl hybrid healthcare platform and the services of the Medisch Contact Centrum (Medical Contact Center). The platform provides remote healthcare staff who handle digital healthcare questions, reducing workload on local practices.
2. Insurance Reimbursements: Healthcare services provided through the platform are covered under standard Dutch health insurance. Gezond.nl works with multiple health insurers including Coöperatie VGZ and a.s.r. to arrange funding for GP practices.
3. Patient Access (Free): Registration and use of the Gezond.nl app is free for patients. The service is funded through health insurance arrangements with GP practices and insurers.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Gezond.nl provides a hybrid primary care platform that combines digital GP consultations (chat and video) with physical visits to local affiliated practices. Patients use the Gezond.nl mobile app to submit health questions, access medical records, request repeat prescriptions, and schedule appointments, while the Medisch Contact Centrum (MCC) staffed by BIG-registered GPs handles inquiries remotely within a shared medical dossier system. The platform is offered to GP practices (praktijkhouders) and Regional Health Organizations (RHOs) as a digital-first care solution that reduces workload and improves accessibility.

Product overview

Gezond.nl is a hybrid primary care solution consisting of the Gezond.nl mobile app (for patients) combined with a Medisch Contact Centrum (MCC) staffed by remote GPs and medical assistants. Patients use the app to submit health questions via chat, access medical records, request prescription refills, and schedule appointments. Remote healthcare providers handle inquiries digitally while local GP practices provide in-person care when needed. The company offers separate service tracks for individual GP practices (praktijkhouders) and regional health organizations (RHO's), supported by a structured 5-step implementation process.

Differentiator

Problem solved

Functional benefit

Brands

• DocLine: Hybrid GP practice brand operating under Gezond.nl, combining digital and physical healthcare services
• Medisch Contact Centrum (MCC)

Products and services

• Gezond.nl app Mobile healthcare application for patients inscribed at affiliated GP practices. Enables patients to submit health questions via chat, access medical records, view lab results, request prescription refills, and schedule in-person appointments. Available on iOS and Android with DigiD authentication.
• Medisch Contact Centrum (MCC) Remote medical contact center staffed by 190+ BIG-registered GPs and qualified medical assistants who answer patient health questions via chat and video within the same medical record (HIS) as the patient's local practice.
• Hybrid healthcare services for GP practices (praktijkhouders) B2B digital GP care solution for independent GP practices. Provides remote healthcare staff that handle digital patient inquiries, plus implementation support, protocol setup, account management, operational coordination, communication advisory, and reporting dashboards across a structured 5-step process spanning at least 3 months.
• Hybrid healthcare services for Regional Health Organizations (RHOs) Scalable hybrid GP care offering for regional healthcare organizations and cooperatives managing multiple GP practices. Provides on-demand digital GP capacity to strengthen local practices and maintain healthcare accessibility across regions.

Quantifiable outcome

• 72% of healthcare questions handled remotely
• +5 more outcomes

Named customers18 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• Coöperatie VGZcoreGTM or Marketing PartnerCoöperatie VGZ is involved in the development of Gezond.nl and actively researches the effects of the platform. VGZ examines whether Gezond.nl can help with challenges in GP practices across different regions, collecting results and experiences together with Arts en Zorg. VGZ looks at various ways to keep GP care accessible.
• a.s.r.coreGTM or Marketing PartnerHealth insurer a.s.r. is involved as a driver of this new form of GP care under their insured population in the Utrecht region. They have been promoting digital care under their insured since 2021 via DocLine and work with DocLine Utrecht where Gezond.nl is implemented.
• BeeHealthycoreTechnology or IntegrationBeeHealthy provides the platform services for the Gezond.nl app. Listed as a sub-processor in the privacy statement.
• LogiuscoreTechnology or IntegrationLogius provides DigiD identification services for patient authentication in the app. Listed as a sub-processor in the privacy statement.
• MicrosoftcoreTechnology or IntegrationMicrosoft provides MS Azure services as the cloud infrastructure. Listed as a sub-processor in the privacy statement.
• Arts en ZorgcoreStrategic or Co-development PartnerArts en Zorg provides the Sanday Huisarts Informatie Systeem (HIS) for medical record management. Parent organization of Gezond.nl.
• DocLinecoreStrategic or Co-development PartnerDocLine is part of Arts en Zorg Groep and operates GP practices that use the Gezond.nl platform. DocLine Utrecht was the first practice to implement hybrid care with Gezond.nl.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Spreekuur.nl: Spreekuur.nl provides Dutch patients with online access to GPs via chat and video, operating in the same primary care telehealth niche as Gezond.nl with comparable hybrid practice integration.
• Patient1: Patient1 is a Dutch digital health platform providing online GP consultations and remote care services, serving as a direct competitor in Dutch primary care telehealth.
• Doktr: Doktr is a Dutch telehealth platform offering on-demand GP consultations via chat and video, directly competing with Gezond.nl in the same primary care virtual care category within the Netherlands.
• Uw Zorg Online: Uw Zorg Online is a Dutch e-health platform providing online consultation and patient portal services for GP practices, directly comparable to Gezond.nl's hybrid practice integration offering.

Broad incumbents

• Doctolib: Doctolib is a major European health-tech platform expanding into the Netherlands with appointment booking and telehealth, competing for the same GP practice customers and representing a well-capitalized incumbent threat.
• Kry (LIVI): Kry is a leading European telehealth provider operating across multiple countries with video GP consultations, serving as a broader incumbent peer in primary care virtual care across Europe.
• Babylon Health (eMed): Babylon Health (now eMed) pioneered AI-driven primary care triage globally, providing a relevant broader incumbent comparison for Gezond.nl's AI triage-as-medical-device positioning.

Emerging players

• Thuisarts.nl: Thuisarts.nl is the Netherlands' leading patient-facing health information platform by NHG, providing self-care guidance that influences GP demand patterns and partly substitutes for triage—adjacent to Gezond.nl's AI triage functionality.

Regional players

• Push Doctor: Push Doctor is a UK-based telehealth platform offering video GP appointments, comparable in primary care virtual care delivery model but operating in a different geography (UK vs Netherlands).

Others

• Cello Health (formerly Hometext): ZorgDomein/Cello-type platforms in the Dutch ecosystem enable GP-to-specialist referrals and care coordination, representing adjacent healthcare infrastructure players that interact with Gezond.nl's referral workflow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/gezondnl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gezond.nl