What Uw Zorg Online does

Uw Zorg Online is a Dutch eHealth platform operated by Pharmeon B.V. and headquartered in Amsterdam. The company, founded in 2000 and rebranded from Pharmeon to Uw Zorg Online in March 2023, provides a cloud-based patient portal and mobile application (iOS and Android) that connects more than 5,500 Dutch primary care practices — including more than half of the country's general practitioners — with 4.5 million patients. Its core offering is a MedMij-certified Personal Health Environment that enables medical record access, appointment scheduling, repeat prescription requests, secure messaging, self-measurement tracking, and video consultations, integrated with all major Dutch HIS/AIS systems (MicroHIS, Promedico, Omnihis Scipio, CGM, Sanday-powered platforms, and Pharmapartners).

The platform is built on a core-plus-modules architecture: the patient-facing portal is supplemented by an add-on suite covering digital triage (Quin Symptoomchecker, Klinik, Moet ik naar de dokter?), consultation preparation (DigiDok SmartConsult), communication (Quin Chat, PraatmetdeDokter), video consultation (WeSeeDo), medication management (Medicatieservice, Kijksluiter), lifestyle coaching (MiGuide), dermatology (SkinVision), and DigiD-based identity linking. The company holds ISO/IEC 27001:2023 and NEN 7510 certifications, and operates within the Health Cloud Initiative (HCI) ecosystem, which collectively serves 3.5 million users and 40,000 health professionals across sister brands.

Uw Zorg Online monetizes primarily through recurring B2B subscriptions paid by healthcare practices, with pricing tailored to practice size and region. The model includes quote-based core subscriptions, per-user monthly fees for video consultation (€22.50 per user per month, with a free assistant account), one-time setup and integration fees (€125), and usage-based charges (€0.25 per SMS). Additional revenue comes from a practice website product (including the acquired Praktijkinfo business) and from printed promotional materials. Go-to-market is sales-led and consultative, targeting Dutch GP practices, pharmacies, dentists, and paramedical practices, supplemented by regional white-label deployments for healthcare regions.

Name

Uw Zorg Online

Legal name

Pharmeon B.V.

Website

https://uwzorgonline.nl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Uw Zorg Online (Pharmeon B.V.) is a Dutch eHealth platform providing a MedMij-certified patient portal and mobile app that connects 5,500+ primary care practices, including more than half of Dutch GPs, with 4.5 million patients for appointments, prescriptions, messaging, and digital triage.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Patient Intake, Digital Registration & eForms (HLACAEAF)

Keywords

• Patient engagement software
• Personal health environment
• Online consultation preparation
• Digital triage solutions
• Primary care software

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Practice Subscriptions: Healthcare providers (GPs, pharmacies, dentists, paramedical practitioners) pay subscription fees to access and use the Uw Zorg Online patient engagement platform, including patient portal, appointment scheduling, messaging, prescription management, and related modules. Pricing is customized based on the size and needs of the practice or healthcare region.
2. Video Consultation (Beeldbellen) — WeSeeDo: Healthcare providers pay a monthly per-user fee for video consultation capabilities via the WeSeeDo integration. Pricing includes a free assistant account with unlimited calls. Additional costs apply for SMS notifications sent to patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Uw Zorg Online operates a cloud-based patient portal and mobile app that lets Dutch patients access medical records, schedule appointments, request repeat prescriptions, exchange secure messages with healthcare providers, track self-measurements and conduct video consultations with their GP, pharmacy, dentist or paramedical practice. Healthcare practices subscribe to the platform, which integrates with major Dutch HIS/AIS systems, bundles MedMij/PGO Personal Health Environment functionality and offers add-on modules for AI triage, online consultation preparation, secure chat, medication management and lifestyle coaching.

Product overview

Uw Zorg Online is a platform-plus-modules healthcare ecosystem for the Dutch primary care market, operated by Pharmeon B.V. and rebranded from Pharmeon to Uw Zorg Online in March 2023. The core offering is the Uw Zorg Online patient portal and mobile app (available on iOS and Android), which provides patients with a unified digital front door to their healthcare: medical record access, appointment scheduling, repeat prescription requests, secure messaging, self-measurement tracking, and video consultations. Healthcare providers access the platform via practice websites built on the same infrastructure. Around this core, Uw Zorg Online offers a growing suite of integrated add-on modules covering digital triage (Quin Symptoomchecker, Klinik, Moet ik naar de dokter?), consultation preparation (DigiDok SmartConsult), communication (Quin Chat, PraatmetdeDokter), video calling (WeSeeDo Beeldbellen), medication management (Medificatieservice, Kijksluiter), lifestyle coaching (MiGuide), dermatology (SkinVision), identity integration (DigiD-koppeling), and Personal Health Environments (MedMij/PGO). A white-label regional version is available for healthcare regions. The platform connects to most major primary care HIS/AIS systems (MicroHIS, Promedico, Omnihis Scipio, CGM) and is certified to ISO 27001 and NEN 7510.

Differentiator

Problem solved

Functional benefit

Brands

• Uw Zorg Online: Primary healthcare platform for consumers to manage appointments, medications, medical records, and communication with healthcare providers.
• Mijn Medicijnen

Products and services

• Uw Zorg Online Platform (Patient Portal & Mobile App) The central cloud-based patient portal and iOS/Android mobile app that lets Dutch patients view medical records, schedule appointments, request repeat prescriptions, securely message healthcare providers, track self-measurements, and access integrated third-party health modules; connects patients to GP, pharmacy, dental and paramedical practices with certified MedMij/PGO health-data exchange.
• Praktijkwebsite (Practice Website) A professionally managed practice-website platform for healthcare providers (GPs, pharmacies, dentists, physiotherapists, dietitians) featuring a drag-and-drop editor with WYSIWYG editing, responsive design, content blocks and integration with the patient portal; formerly offered via the Praktijkinfo brand (acquired October 2023).
• Beeldbellen (Video Consult — WeSeeDo) Secure video-consultation capability between healthcare providers and patients accessible via any camera-enabled device without additional software; integrates with the practice calendar via a free assistant account and complies with ISO 27001, NEN 7510 and GDPR with no data storage on Dutch servers. Priced at €22.50 per user per month with a €125 one-time setup fee, €25 one-time per-user charge and €0.25 per SMS notification.
• Medicatieservice (Medication Service) Module within the Uw Zorg Online app providing a unified medication overview combining GP and pharmacy data on one screen, automatically routing new medication requests to the GP and repeat prescriptions to the pharmacy, with intake reminders, Kijksluiter video links and prescription tracking.
• Regioversie Uw Zorg Online (Regional White-Label) White-label version of the Uw Zorg Online platform customised for healthcare regions (zorgregios), including regional branding, tailored services, custom integrations with regional applications and a usage dashboard for the region; conforms to OPEN and MedMij requirements.
• PGO / MedMij Personal Health Environment Certified Personal Health Environment functionality enabling patients to access and share medical data across multiple healthcare providers via the MedMij standard; Uw Zorg Online is MedMij-labelled and was selected as one of three national PGO providers via a government tender.
• Drukwerk en Promotiemateriaal (Print Materials) Print-ordering service for practices to order promotional materials such as flyers, posters, business cards and window stickers, available in personalised (with practice name and URL) and non-personalised versions; new customers receive a free basic package.

Quantifiable outcome

• 28% of patients using SmartConsult for eligible care pathways are redirected from a physical appointment to an e-consult
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability9 records

Feature6 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Health Cloud Initiative (HCI)coreStrategic or Co-development Partner · 1 January 2025Uw Zorg Online is a label within the Health Cloud Initiative (HCI), a Dutch healthcare platform ecosystem serving more than 3.5 million users and 40,000 health professionals. HCI was selected by the Dutch Ministry of VWS as one of three national providers of Personal Health Environments (PGO) under the MedMij framework for a three-year engagement to develop the MedMij standard.
• MedMijcoreStrategic or Co-development PartnerMedMij is the Dutch personal health environment standard and label, created by the Patients' Federation Netherlands and the government. Uw Zorg Online is certified with the MedMij label, enabling patients to access and share their medical data through the platform. Uw Zorg Online participates in the MedMij ecosystem as both a provider and advocate.
• MicroHIScoreTechnology or IntegrationMicroHIS is an electronic health record (HIS) system for general practitioners. Uw Zorg Online integrates with MicroHIS, enabling connected GP practices to offer the Uw Zorg Online patient portal with seamless data exchange.
• Promedico (Powered by Sanday)coreTechnology or IntegrationPromedico is a provider of HIS software for Dutch general practitioners and pharmacies. Uw Zorg Online integrates with Promedico-ASP to enable patient engagement features for connected practices.
• Omnihis (Powered by Sanday)coreTechnology or IntegrationOmnihis Scipio is a HIS software provider for Dutch general practitioners. Uw Zorg Online integrates with Omnihis to enable patient portal services for Omnihis-using practices.
• CGM (CompuGroup Medical)coreTechnology or IntegrationCompuGroup Medical (CGM) is a major provider of HIS and AIS software in the Netherlands. Uw Zorg Online integrates with CGM for both GP and pharmacy systems.
• SandaycoreTechnology or IntegrationSanday is a healthcare software platform powering Promedico and Omnihis HIS systems. Uw Zorg Online integrates with Sanday-powered HIS platforms to deliver patient engagement features.
• QuincoreTechnology or IntegrationQuin provides AI-powered symptom checking and chat functionality integrated into Uw Zorg Online. The Quin Symptom Checker provides patients with probable cause insights and self-care advice, integrated with appointment scheduling and the HIS. Quin Chat replaces phone calls with structured asynchronous communication, reducing phone volume for practices.
• WeSeeDocoreTechnology or IntegrationWeSeeDo provides video consultation (beeldbellen) services integrated into Uw Zorg Online. It enables secure, one-click video consultations between healthcare providers and patients, compliant with ISO 27001, NEN 7510, and GDPR. Data is stored on Dutch servers only.
• Moet ik naar de dokter? (MITND)coreTechnology or Integration24/7 digital self-triage tool integrated into Uw Zorg Online. Patients answer a questionnaire to determine if a doctor visit is needed and receive self-care advice. All questions and advice are developed by a Medical Board based on NHG and NTS standards. Results are delivered directly to the HIS and via email.
• DigiDok / SmartConsultcoreTechnology or IntegrationDigiDok SmartConsult is an online consult preparation tool integrated into Uw Zorg Online. Patients complete triage and anamnesis questions before appointments; answers are bundled into an s-rule in the HIS. The tool was developed in collaboration with GPs and triagists and validated by THINC (UMCU).
• DigiDcoreTechnology or IntegrationDigiD is the Dutch government-issued digital identity system for citizens. Uw Zorg Online integrates with DigiD for secure patient authentication and automatic patient-to-HIS linking. The platform also offers an automatic DigiD linking module that eliminates manual identity verification for new patient registration.
• EvrycoreStrategic or Co-development PartnerEvry, a label under Health Cloud Initiative, is a trusted partner of the Dutch Dietitians Association (NVD). Together with Uw Zorg Online, they developed an online client environment for dietitians integrated into the Uw Zorg Online platform, serving patients including those with type 2 diabetes.
• Stichting AccessibilityminorStrategic or Co-development PartnerStichting Accessibility collaborated with Uw Zorg Online to establish the Uw Zorg Online Experience Group — patients with disabilities who test and guide the platform's accessibility. Uw Zorg Online also contributed to the Accessibility Handbook for developers of PGO and patient portals.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Doctena: Online appointment-booking and practice-management platform active in the Benelux and broader Europe. Doctena is an emerging peer that overlaps with the appointment-scheduling and patient-communication modules of Uw Zorg Online, particularly in the Dutch and Belgian primary-care market.

Direct peers

• Doctolib: European leader in online appointment booking, patient communication, and video consultation for primary-care practices. Doctolib directly competes with Uw Zorg Online on practice-side appointment scheduling, messaging, and video modules, and represents the international peer most similar in product scope and target customer.
• MijnGezondheid.net (Nictiz): A long-standing Dutch online personal health environment and patient portal that lets patients view medical records, schedule appointments, request prescriptions, and communicate with healthcare providers. It is the most direct Dutch peer to Uw Zorg Online given overlapping functionality and shared MedMij standards.
• Zocdoc: US-based patient-engagement and appointment-booking platform that connects patients with healthcare providers for online scheduling, intake forms, and reminders. Zocdoc is a direct peer in the patient-engagement and digital front-door category that Uw Zorg Online occupies for Dutch primary care.
• Kry / Livi: European digital-health provider combining a patient-facing app, triage, e-consults, and video consultations with primary-care clinicians. Kry/Livi is a direct peer in the integrated digital-front-door category, particularly relevant for the consultation and triage modules of Uw Zorg Online.

Broad incumbents

• Epic MyChart: MyChart is Epic's widely deployed patient portal offering appointment scheduling, prescription refills, messaging, records access, and video visits. As a broad incumbent in the global patient-portal market, it is the most relevant comparator for Uw Zorg Online at scale, even though Epic's footprint in Dutch primary care is limited.
• ChipSoft HiX Patient Portal: ChipSoft is a leading Dutch HIS vendor whose HiX platform includes a patient portal used by many Dutch hospitals and increasingly by primary care. It is a broad incumbent competing with Uw Zorg Online in the patient-engagement layer, particularly for shared customers and within the MedMij ecosystem.
• CGM LIFE e-Services (CompuGroup Medical): CompuGroup Medical is both an integration partner of Uw Zorg Online (via CGM HIS/AIS) and a competing provider of patient-portal and e-health services in the Netherlands and Europe through its CGM LIFE platform. As a broad incumbent it competes with Uw Zorg Online on portal functionality while remaining a critical distribution channel.

Regional players

• Topicus Healthcare: Dutch healthcare-IT provider with a portfolio spanning primary care, mental health, and care-administration software. It is a regional peer operating in similar Dutch primary-care workflows and could compete for the same providers, particularly in regions where Topicus has a strong installed base.
• Zorgdomein: Dutch digital platform that supports primary-care referrals, triage, and care navigation workflows. It is a regional peer addressing adjacent care-coordination use cases for Dutch providers and could compete with parts of Uw Zorg Online's triage and care-pathway functionality.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/uwzorgonline
• Xx.com/Pharmeon
• Facebookfacebook.com/pharmeonbv

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uw Zorg Online