What FacIT FixIT does

FacIT FixIT GmbH is a privately held German IT services company headquartered in Munich and founded in 2005 by Jörg Hesselink, with delivery capacity extending to a near-shore Engineering Hub in Bulgaria. It provides a modular suite of managed IT support and infrastructure engineering services organised across three service tiers — Managed Service Desk (Level 1, 24/7 off-site and on-site), Managed Onsite Support (Level 2), and Managed Engineering Services (Level 3) — plus a Professional Services line for strategic transformation projects. The company is positioned as a single point of contact for mid to large-sized enterprises that operate complex multi-vendor IT environments, simplifying the procurement and operation of dozens of technology relationships.

The technology stack centres on commercial IT Service Management platforms (HaloITSM and Freshservice from Freshworks) and a compliance automation partnership with Drata, supplemented by affiliate relationship with sister company DC Smarter for data center infrastructure management that incorporates Mixed Reality. FacIT FixIT also resells and integrates solutions from Sophos (cybersecurity), Datto (backup and disaster recovery), Exclaimer (email signature management), Microsoft, and is distributed via Ingram Micro. The company holds ISO 27001:2022 certification and SOC 2 Type II attestation, supporting enterprise and regulated-industry sales.

Go-to-market is a hybrid of direct enterprise sales (with named Account Manager Sascha Gutheil) and channel partnerships, supplemented by a self-serve free trial funnel for HaloITSM. Revenue is generated predominantly through recurring managed services contracts (annual, quote-based) plus project-based professional services and software resale, with Telefónica Germany as the principal named reference customer. The company has not raised external funding and operates with 11-50 employees (approximately 16 named on the public About page).

Name

FacIT FixIT

Legal name

FacIT FixIT GmbH

Website

https://facitfixit.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

FacIT FixIT is a privately held German IT services firm providing modular managed IT support, onsite and engineering services, and ITSM/GRC solutions as a single point of contact for mid to large European enterprises.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computer Facilities Management Services (541513), Other Computer Related Services (541519), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Help Supply Services (7363)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Incident, Problem & Change Management Platforms (HDAEALAI), Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO), Incident Response, On-Call & Operational Readiness (BPAEAKAL)

Keywords

• Managed IT services
• IT infrastructure support
• ITSM solutions
• GRC compliance services
• Help desk services

Headquarters

HQ city

Ottweiler

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Service Desk: Recurring managed services providing Level 1 IT support both off-site and on-site with 24/7 availability. Customers receive ongoing technical support and issue resolution.
2. Managed Onsite Support: Level 2 support services improving efficiency of system administration departments with local IT support management across multiple vendors and domains.
3. Managed Engineering Services: Level 3 specialized engineering services delivered at customer location or from nearshore Engineering Hub, providing consultancy and implementation for operational processes.
4. Professional Services: Project-based strategic services including ad-hoc requests, project implementation, and long-term strategic transformation initiatives across service desk, workspace, collaboration, data center, server, storage, backup, networks, database, and cloud domains.
5. ITSM Software Resale: Resale and implementation of ITSM solutions including HaloITSM and Freshservice platforms, with free trials and partnership arrangements with software vendors.
6. GRC Solutions: Governance, Risk, and Compliance solutions to address compliance requirements, implemented through partnership with Drata platform.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

FacIT FixIT provides modular, custom-tailored managed IT support and infrastructure engineering services for mid-to-large European enterprises through a three-tier service model: Level 1 Managed Service Desk, Level 2 Managed Onsite Support, and Level 3 Managed Engineering Services, complemented by Professional Services for strategic transformation projects. The company also resells and implements ITSM platforms (HaloITSM, Freshservice) and GRC solutions (via Drata), serving as a single point of contact for complex multi-vendor IT environments.

Product overview

FacIT FixIT provides a modular and adaptive suite of IT support and infrastructure engineering services as a single-point-of-contact provider for mid to large-sized companies. The offering consists of three levels of managed services (Service Desk Level 1, Onsite Support Level 2, and Engineering Services Level 3) plus Professional Services for strategic transformation. The company also offers specialized ITSM solutions through HaloITSM and Freshservice (both Freshworks platforms), a GRC solution for compliance management, and is affiliated with DC Smarter for data center services. Services are tailored to each client's specific needs and delivered in collaboration with technology partners.

Differentiator

Problem solved

Functional benefit

Brands

• DC Smarter: Sister company focusing on data center solutions including inventory management, Data Center as a Service (DCaaS), and professional services.

Products and services

• Managed Service Desk Level 1 IT support service providing off-site and on-site technical assistance, available 24/7 with minimal downtime and continuous professional training for technicians. Designed for organizations needing reliable first-line IT support.
• Managed Onsite Support Level 2 service improving efficiency of system administration departments, serving as local IT support management for multiple vendors across different domains, both on-site and custom-tailored. For organizations managing complex multi-vendor IT environments.
• Managed Engineering Services Level 3 specialized engineering service delivered at client location or from nearshore Engineering Hub, helping design operational processes that are time and cost effective and improve overall workflow. For organizations needing advanced infrastructure engineering expertise.
• Professional Services Strategic approach to business and technology tailored to organizations, covering ad-hoc requests, projects, and strategic transformation initiatives across Service Desk, Workspace, Collaboration, Data Center, Server, Storage, Backup, Networks, Database, and Cloud domains.
• HaloITSM (Managed ITSM Solution) IT Service Management solution offered as a managed service with implementation and support, enabling modern service management capabilities. Free trial available through partner channel.
• Freshservice (Managed ITSM Solution) IT Service Management solution from Freshworks offered as a managed service with implementation and support by FacIT FixIT.
• GRC (Governance, Risk, Compliance) Solutions Compliance requirements management solution integrated with Drata for automated compliance monitoring and evidence collection. For organizations needing to meet GDPR, ISO 27001, SOC, and similar regulatory frameworks.

Quantifiable outcome

• Minimal downtime through fast and reliable 24/7 support
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core.

• DratacoreTechnology or IntegrationDrata is a compliance automation platform partner providing GRC (Governance, Risk, and Compliance) solutions. FacIT FixIT promotes Drata on their website slider as a solution for compliance requirements, indicating a strategic technology partnership for delivering compliance automation services to customers.
• HaloITSMcoreTechnology or IntegrationHaloITSM is an IT Service Management solution partner. FacIT FixIT offers implementation and support services for HaloITSM, provides free trials through their website, and is listed as a partner on the HaloITSM platform. This is a flagship partnership for their ITSM offerings.
• Freshservice (Freshworks)coreTechnology or IntegrationFreshservice is an ITSM platform from Freshworks that FacIT FixIT supports and implements. They promote modern IT service management solutions using Freshservice and have a dedicated page for this partnership.
• DattocoreTechnology or IntegrationDatto provides backup and disaster recovery solutions. Listed as a technology partner on FacIT FixIT's partner page, indicating integration and support capabilities for Datto's SMB/cloud/backup solutions.
• SophoscoreTechnology or IntegrationSophos is a cybersecurity solutions partner providing endpoint protection, network security, and managed threat response. Listed as a technology partner demonstrating security solution capabilities.
• Ingram MicrocoreChannel Partner/ Reseller/ DistributorIngram Micro is a global technology distributor and supply chain partner. FacIT FixIT partners with Ingram Micro for distribution capabilities and access to broad technology portfolio, enabling global presence and service accessibility.
• MicrosoftcoreTechnology or IntegrationMicrosoft technology partner providing cloud, productivity, and enterprise solutions. FacIT FixIT team members demonstrate expertise in Microsoft technologies including Azure and productivity tools.
• DC SmartercoreStrategic or Co-development PartnerDC Smarter is a sister company of FacIT FixIT that focuses exclusively on data center solutions including Inventory (DCIM with MR), Data Center as a Service (DCaaS), and Professional Services. Companies work in synergy with DC Smarter for comprehensive backend solutions.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Logicalis: Global IT solutions and managed services provider with strong European footprint. Comparable in multi-vendor enterprise IT integration, service desk operations, and partnership-led delivery of ITSM, security, and datacenter services.
• Bechtle: One of the largest IT system houses in Europe with deep managed services, IT infrastructure, and partner-led software distribution (similar to FacIT FixIT's Ingram Micro relationship). Overlaps in mid-to-large enterprise IT support and ITSM-adjacent services across Germany.
• Computacenter: UK-headquartered enterprise IT infrastructure provider with significant managed services and onsite support operations across Europe. Competes for the same enterprise customers that need multi-vendor integration, service desk, and infrastructure engineering.
• Allgeier: German IT services group covering managed services, enterprise IT, and technology staffing. Comparable in its modular, partnership-driven approach to enterprise IT support in the DACH market.
• msg: German IT consulting and services company with significant enterprise IT, infrastructure, and managed services practices. Overlaps with FacIT FixIT in serving regulated, multi-vendor enterprise IT environments in Germany and Europe.
• T-Systems: Deutsche Telekom's enterprise IT subsidiary offering large-scale managed services, data center, and ITSM to multinational and large European enterprises. Relevant as a much larger incumbent competing for the same enterprise IT outsourcing contracts FacIT FixIT targets.

Direct peers

• Devoteam: European IT consulting and managed services firm with strong presence in Germany, focused on cloud, ITSM, and digital transformation. Comparable in ITSM/GRC-adjacent managed service offerings and mid-to-large enterprise target customers.
• CANCOM: German-headquartered managed IT services and hybrid cloud provider serving mid-to-large enterprises across Europe. Highly comparable in customer segment (DACH enterprises), multi-vendor integration focus, and managed service desk / onsite support delivery model.
• SVA System Vertrieb Alexander: German IT system house offering managed services, datacenter, and enterprise IT support with strong vendor partnerships. Directly comparable in DACH mid-market positioning, partner-led delivery, and modular service architecture.
• Wortell: Dutch managed services and Modern Workplace provider specializing in Microsoft-based enterprise IT support and ITSM. Comparable in L1/L2/L3 tiered managed services, Microsoft-centric delivery, and European mid-to-large enterprise target segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/facit-fixit

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FacIT FixIT