Dial A Doctor

What Dial A Doctor does

Dial-A-Doctor is a private Australian healthcare services company that has operated an after-hours home-visit doctor service in the Perth metropolitan area since 2010. The company is registered as Dial-A-Doctor Australia Pty Ltd and operates from a single office in Victoria Park, Western Australia. Its core function is delivering bulk-billed, urgent after-hours medical care to patients in their homes, hotels, and aged care facilities during periods when regular general practitioners are unavailable — weeknights from 6pm, Saturdays from midday, and 24 hours on Sundays and public holidays. The service commits to seeing patients within three hours of booking and is accredited under Royal Australian College of General Practitioners (RACGP) standards and designated as an Approved Medical Deputising Service (AMDS) by the Australian Department of Health.

The service is delivered through a small operational stack: a practice management system for patient records, an online booking form, an Australian-based contact center reachable at 1300 030 030, SMS-based ETA notifications, and a telehealth video/phone consultation channel used when home visits are not feasible. Following each consultation, clinical notes are transmitted electronically to the patient's regular GP to ensure continuity of care. Accessibility is supported through integrations with the National Relay Service (for hearing-impaired patients) and the Translation and Interpreter Service (for non-English speakers). Marketing is primarily patient-initiated through phone, web search, and limited organic social media presence, with no sales team or outbound acquisition function.

Dial-A-Doctor generates revenue primarily through Medicare bulk billing for eligible Australian residents and Department of Veterans Affairs (DVA) cardholders, with no gap fees. Non-eligible patients, such as overseas visitors, pay privately via cash or credit card at the time of booking or visit. The company is privately held, bootstrapped, with no disclosed venture capital, private equity, or institutional investment, and no subsidiaries, acquisitions, or funding rounds on record. It operates exclusively within the Perth metro region and has not publicly signaled expansion into other Australian cities or international markets.

Name

Dial A Doctor

Legal name

Dial-A-Doctor Australia Pty Ltd

Website

https://dial-a-doctor.com.au

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

Dial-A-Doctor is a private Perth-based healthcare service delivering bulk-billed after-hours home-visit doctor care to residential patients, hotel guests, and aged care residents across the Perth metropolitan area, operating 365 days a year under AMDS and RACGP accreditation.

Ownership category

akta.pro rank

Product category

After-Hours Primary Care Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLAFADAH

After-Hours & Walk-In Primary Care Clinics

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency & Urgent Care Services

SECONDARYHLAFAEAI

Home-Based Primary Care / Medical House Call Practices

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

SECONDARYHLAFADAJ

Virtual Urgent Care & On-Demand Teletriage Services

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency & Urgent Care Services

Keywords

• After-hours medical care
• Home visit doctor
• Bulk-billed healthcare
• Telehealth consultation
• Deputising medical service

Headquarters

HQ city

Ascot Vale

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Medicare Bulk Billing: The primary revenue stream is bulk billing Medicare for eligible Australian residents. Dial-A-Doctor is a fully bulk-billed service with no gap fees charged to Medicare or DVA cardholders. The Australian Government Medicare system reimburses the service directly for consultations.
2. Private Patient Billing: Non-Medicare eligible patients (such as overseas visitors) pay via cash or credit card at the time of booking or upon arrival. This is a fee-for-service model for patients without Australian government healthcare entitlements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Dial A Doctor operates an after-hours home visit doctor service in the Perth metropolitan area of Western Australia, providing bulk-billed urgent medical care to patients who cannot wait to see their regular general practitioner. A team of doctors and assistants visit patients at their homes, hotels, or aged care facilities, with telehealth consultations offered when in-person visits are not possible. The service operates 365 days a year, including public holidays, with bookings accepted via phone (1300 030 030) or an online booking form.

Differentiator

Problem solved

Functional benefit

Products and services

• After-Hours Home Visit Doctor Service Fully bulk-billed after-hours urgent care home visits for Perth residents with acute medical conditions that cannot wait to see their regular GP the next day. A doctor and assistant visit the patient's home to provide assessment, treatment, medical certificates, and prescriptions when clinically appropriate.
• Hotel Visit Service Principal after-hours care provider for hotel guests in Perth, servicing all hotels within the company's coverage area with bulk-billed medical visits for tourists, business travellers, and visitors requiring urgent care while away from home.
• Aged Care Facility Services After-hours medical care delivered to elderly residents of aged care facilities across Perth, providing timely, compassionate assessment and treatment to reduce unnecessary hospital transfers for residents unable to travel.
• Telehealth Consultation Video or phone consultation option offered when a home visit is not possible, enabling remote after-hours healthcare delivery via a virtual waiting room and doctor call-out for Perth-area patients.

Quantifiable outcome

• Patients seen within 3 hours of booking
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Scale indicators4 records

Recent moves4 records

Expansion highlights3 records

Emerging players

• InstantScripts: Online telehealth and prescription service in Australia. Addresses overlapping consumer need for after-hours access but is asynchronous/online rather than a home visit.
• Doctors on Demand: Australian telehealth provider offering on-demand GP video consultations. Comparable end user (consumer seeking after-hours access) but delivers care virtually rather than in-person.

Regional players

• Healthdirect Australia: Government-funded 24/7 telehealth triage and advice service that channels patients to appropriate providers including after-hours deputised services. Strongly related as upstream/demand source but not a direct competitor.

Direct peers

• House Call Doctor: After-hours home visit doctor service originally Queensland-based with national coverage. Operates the same AMDS bulk-billed home visit model targeting the same episodic urgent-care customer.
• My Home Doctor: After-hours bulk-billed home doctor service in Australia providing deputised GP visits to residential patients. Same regulatory framework and customer profile.
• Hello Home Doctor: After-hours home visit medical service operating in select Australian regions using the AMDS bulk-billing framework. Direct overlap in service model and target customer.
• National Home Doctor Service (13SICK): Australia's largest after-hours home doctor service, operating across multiple states with bulk-billed visits and AMDS accreditation. Directly comparable service model, customer base, and revenue mechanics.
• DoctorDoctor: Bulk-billed after-hours home visit doctor service in Australia covering Sydney, Melbourne, Brisbane, and Perth. Directly competes on the same after-hours deputised care model.

Broad incumbents

• Amplar Health (Medibank Health): Large Australian health services provider (formerly Medibank Health) offering home visits, telehealth, and care programs. Overlapping capability in home-based primary care but at much broader scale and with portfolio of services.

Others

• Calvary Health Care: National private hospital and aged care operator in Australia. Related as a downstream aged care partner/customer for after-hours deputised services rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dial A Doctor